Best Customer Success Management Companies in Brazil

Platform offering customer engagement solutions for businesses. It provides solutions for businesses to transform the customer service and communication. It utilizes automation, chatbots, and multichannel strategies to enhance customer experience and enhance conversions. It offers features such as sales automation, marketing, customer support, firld service optimization.

Funding rounds

• Dec 2025Series A$3.4M
• Mar 2024Seed—

Founders & team

Jose CaodaglioFounder

Investors

Crescera Capital

Tech stack

AddtoanyAddtoany Share ButtonsAngularApache Http ServerBootstrapCdnjs

Cloud based platform offering customer engagement solutions for businesses. It provides a range of services including customer relationship management, customer loyalty programs, and more. It provides solutions for engaging retail and brand customers. It allows users to gain insight into consumer behaviour, habits, and customer profiles.

Funding rounds

• Sep 2024Series C$54.8M

Founders & team

Marcelo AlipertiCo-FounderManuel Pinto FilhoCo-Founder

Tech stack

Amazon Web ServicesApache Http ServerCloudflareCloudflare Bot ManagementComplianzCore-Js

Provider of a platform for automating customer communication and experiences. The platform offers tools for managing customer interactions across various channels. It provides solutions for attracting leads, increasing sales, and improving customer service. The platform includes features for automating conversations and centralizing customer data. It also offers integrations with other business systems.

Offering customer experience management solutions. It facilitates users' appointments, customer loyalty, and billing so they can focus on what matters most: offering quality service. Features they offer are scheduled more easily with a digital link of services that users can promote on social networks, share with customers, on WhatsApp or the website, make customers loyal with recurring plans or packages, etc.

Funding rounds

• Aug 2022Seed$3.3M
• Mar 2021Seed$357.1K

Founders & team

Fran MeloCo-Founder

Investors

Valor Capital Group, Grao, Latam Bridge, NXTP Ventures, NXTP, Grain Management

Tech stack

Chakra UiCore-JsEmotionFacebook PixelGoogle AnalyticsGoogle Cloud

Developer of an omnichannel platform intended to transform digital service into real sales. The company's platform is developing simple and powerful conversational solutions by creating chatbots that help in sales, service and business improvement, enabling users to link all the service channels to improve sales through conversational assistance.

Founders & team

Ramon CarvalhoCo-FounderRafael NascenteCo-Founder & CEO

Investors

Venture Hub, Columbia Ventures, Equity Rio, Urca Angels

Tech stack

Amazon CloudfrontAmazon S3Amazon Web ServicesAmplitudeGoogle AnalyticsGoogle Workspace

Movidesk offers a multichannel customer communication platform. Provides a platform that allows customer support agents to communicate and engage with their customers through email, chat, and telephone. Also allows users to create and publish their knowledgebase, design questionnaire, and collect customer responses. Provides a dashboard that allows users to manage and analyze data. Users can also communicate with their peers. Offers subscription based pricing model. Clients include Natulab, Technospeed Automation, and Impa.

Platform offering customer experience management software. The platform provides a facility to centralize customer information, track customers, identify risks, and measure their satisfaction. Customers include Neoway, TransUnion, PhoneTrack, and Rhede Sistemas. It works on a subscription plan. Also, it has features including task control, playbooks, etc.

Customer lifecycle management platform. It enables businesses to manage their customer information and automates the issuance of slips, digital sending, and arrears. Some of the features offered by the platform include customer information management, performance tracking, etc. Monetizes through subscription-based pricing plans.

Reviewr is an online reputation management system. It monitors and analyzes business reviews posted on various sites including Kekanto, Facebook, Foursquare, Expedia, Resttorando, Zomato, and more. It helps to respond to customer reviews, analyze strengths & weaknesses by grouping the most cited positive, neutral & negative terms, analyze the performance of reputation management through graphs & indicators, and provide competitor intelligence. The product is available on a subscription basis. Notable clients include GPA Malls, Boali, Movida, Valerim, and Almeida Junior.

Funding rounds

• Dec 2018Seed—

Founders & team

Santiago EdoFounder & CEOGerson MiraCo-FounderTiago MedeirosCo-Founder

Investors

Darwin Startups

Tech stack

WordpressMysqlPhpAmazon Web ServicesDiviWp-Pagenavi

Offers user onboarding software by allowing clients to create user onboarding flows. Clients can create tour projects (user onboarding) for each customer segment, do A/B testing, introduce new features, customize user onboarding according to set parameters. Charges $100/month for 3 flows, $150 for 10 flows respectively.