Company lists
The India edition · 2026

Customer success managementcompanies in India

Software, engagement, chatbots, feedback, loyalty and more: the companies building customer success management in India, with their founders, funding, team size and business models.

369 company profiles133 with reported revenue45 with recorded fundingSeptember 2026 edition
India · Photo: Wikimedia Commons (CC BY-SA 4.0)

Recent customer success management business events in India

Funding, M&A, contract wins and launches involving 536 customer success management companies in India, last 24 months: 14 launches · 10 M&A deals · 5 funding rounds · 2 Contracts. Newest first; companies and investors link to their Fliar profiles. Latest event in our news feed: Apr 2026.

M&AAcquisition · Announced

Exotel acquires Dubverse

Exotel has acquired the core team of voice AI startup Dubverse

Telecommunications
ContractTechnology

Dubverse · client: Exotel

Exotel has acqui-hired the core team of voice AI startup Dubverse, including co-founders Anuja Dhawan and Varshul Gupta, to focus on conversational intelligence.

Voice AI
M&AAcquisition · Announced

Capillary technologies acquires Sessionm

Capillary Technologies, a global leader in AI-powered customer loyalty and engagement solutions, today announced it has entered into a definitive agreement to acquire SessionM, the…

Customer engagement and loyalty company
M&AAcquisition · Announced

Capillary technologies acquires Session

Capillary Technologies India has announced the acquisition of Mastercard-owned Session M in an all-cash $20 million deal, marking a significant overseas expansion for the…

SaaS
LaunchHarmony

Exotel

As enterprises across the Middle East fast-track AI adoption in customer experience, Exotel has announced the regional launch of Harmony, its AI-powered, human-assisted CX orchestration…

CX orchestration platform
LaunchFreddy

Freshworks

Freshworks’ AI platform, Freddy, has gained significant traction since launch, with more than 6,000 customers paying for AI-powered solutions.

AI platform
M&AMerger · Announced

Vwo acquires Ab tasty

Software-as-a-Service firm Wingify-owned VWO and France-based AB Tasty have entered into an agreement to merge, as consolidation in the SaaS space gathers pace in India and globally.

Software-as-a-Service
M&AAcquisition · Announced

Freshworks acquires Firehydrant

Freshworks has signed a definitive agreement to acquire FireHydrant, an AI-powered incident management platform, with the deal expected to close in its first fiscal quarter of 2026.

IT Operations
M&AAcquisition · Completed

Bajaj financial securities acquires Lemnisk

Bajaj Financial Securities has acquired stakes in Bengaluru-based customer data platform Lemnisk through a secondary transaction, giving partial exits to early backers including growX…

Customer Data Platform
LaunchVariable Pricing Model

Netcore cloud

Netcore Cloud has launched a Variable Pricing Model for its Agentic Marketing Platform, becoming the first in the world to link marketing technology costs directly to real business results.

Agentic Marketing Platform
LaunchAgentic Marketing Stack

Netcore cloud

Netcore Cloud has announced the launch of the Agentic Marketing Stack, a first-of-its-kind platform that brings autonomous AI agents into the heart of marketing.

Martech, AI-powered marketing platform
FundingSeed

Fyno

Fyno, an enterprise messaging platform, closed a seed round to strengthen its go-to-market operations and improve its AI-powered communication platform.

Enterprise messaging
Funding

Fyno

SaaS startup Fyno has raised $4 Mn in a funding round co-led by Arkam Ventures and 3one4 Capital to expand go-to-market operations in India and strengthen its AI-driven communication…

Communications Platform as a Service
Launch

Azmarq technovation

To address the unique needs of the Middle East market, Azmarq is introducing Arabic language support and local payment integrations.

LaunchKapture EX

Kapture Cx

Kapture CX, India’s leading GenAI-powered CX automation platform has recently announced the launch of Kapture EX, an AI-first solution that unifies workflows, communication and…

AI-first enterprise CX platform
ContractSupply

Kapture · client: Permacast

Climate technology company Kapture has entered into a supply agreement with precast concrete manufacturer Permacast to permanently store carbon dioxide captured from diesel engines in…

Climate Technology
LaunchLighthouse.AI

Genefied

Genefied, a leading IT services and consulting company, unveiled its flagship product, Lighthouse.AI, at RESCCON 2025—its premier Retention & Scalability Conference held on April 17 at…

AI Agent
M&AMerger · Pending

Litmus World acquires Repup

New Delhi, April 18, 2025 – Litmus World, a leading enterprise SaaS platform, and RepUp, a Gurgaon-based AI-driven CX platform have signed a binding agreement to merge and unify their…

Software
LaunchCoffee Table Book

Locobuzz

Locobuzz also launched an exclusive Coffee Table Book depicting its transformation, presence in the industry, and future of digital customer interactions.

Publication
LaunchLemnisk CDP

Lemnisk

Lemnisk, yesterday announced that it has added new capabilities to its customer data platform (CDP). The new additions include probabilistic user data stitching across Adtech and Martech…

Customer Data Platform
Funding

Easyrewardz

New Delhi [India], November 25: Easyrewardz, one of the leading industry players in CRM SaaS solutions, has raised USD 4 million funding led by Prachetas New India Growth Fund with…

Investors Prachetas New India Growth Fund, Lucky Investments, IIFL Fintech Fund
CRM SaaS solutions
M&AAcquisition · Announced

Kovai.co acquires Floik

2024-11-14 Coimbatore-based Kovai.co, a premier enterprise software and B2B (business-to-business) SaaS company providing revenue growth solution, announced on Wednesday the acquisition…

B2C SaaS
FundingGrowth-stage

Mihup

conversation intelligence platform Mihup with $5.92 million funding.

Conversation Intelligence
M&AAcquisition · Announced

Proximus Opal acquires Route mobile

Proximus Opal acquired an 83.1% stake in Route Mobile.

Customer success management companies in India, by revenue

Browse customer success management companies in India by reported revenue, one-year revenue growth, revenue model, age and stage. The 50 companies below are the largest by their most recent reported revenue among 133 customer success management companies in India that have filed a figure in the last four years. Every figure keeps its own reporting period, so compare periods before comparing amounts.

Showing 25 of 50

Provider of IT service management and customer support solutions

Customer service software
US$838.81mDec 2025
+16%2024–2025
7,586-9% 12 mo to Dec 2023LinkedIn · Jul 2026
16 yr2010
82postings · last posted Sep 2026

VAS messaging, IoT and cloud telephony solutions provider

Cybersecurity
₹4,067.95 crFY 2024-25
+2%2024–2025
1,156+30% 12 mo to Jan 2024LinkedIn · Jul 2026
27 yr1999
23postings · last posted Sep 2026

Provider of an AI-powered platform for customer engagement and marketing

Customer success management
₹885.84 crFY 2024-25
+11%2024–2025
1,279-48% vs previous recordLinkedIn · Jul 2026
28 yr1998
27postings · last posted Sep 2026

Provider of web development, bulk SMS, and digital marketing services

Customer success management
₹642.12 crFY 2024-25
+82%2024–2025
290LinkedIn · Jul 2026
12 yr2014
1postings · last posted Jul 2026

AI powered loyalty management software for enterprises

Loyalty software
₹611.87 crFY 2024-25
+14%2024–2025
1,308+10% 12 mo to Sep 2024LinkedIn · Jul 2026
18 yr2008
8postings · last posted Aug 2026

Provider of cloud-based communication platform offering AI-powered customer engagement solutions

Customer service software
₹507.08 crFY 2024-25
Not reported
749-33% 12 mo to Nov 2023LinkedIn · Jul 2026
15 yr2011
20postings · last posted Sep 2026

AI powered cpaas and marketing platform

Customer success management
₹209.97 crFY 2024-25
-17%2024–2025
326-41% 12 mo to Aug 2024LinkedIn · Jul 2026
26 yr2000
0none in 3 months

Platform offering cloud communications solutions

Customer success management
₹187.96 crFY 2024-25
+58%2024–2025
192LinkedIn · Jul 2026
15 yr2011
0none in 3 months

Provider of a platform for customer engagement and retention solutions

Marketingtech
₹160.04 crFY 2024-25
+6%2024–2025
369-3% 12 mo to Sep 2024LinkedIn · Jul 2026
15 yr2011
6postings · last posted Aug 2026

Digitalization of customer centric business processes

Customer success management
₹153.70 crFY 2024-25
+32%2024–2025
469-10% 12 mo to Aug 2024recorded Aug 2024
36 yr1990
7postings · last posted Sep 2026

CpaaS and A2P messaging solution

Customer service software
₹101.62 crFY 2024-25
+38%2024–2025
40-53% 12 mo to Jun 2024LinkedIn · Jul 2026
12 yr2014
1postings · last posted Jul 2026

AI powered communication platform as a service solution

Marketing services
₹85.23 crFY 2024-25
+2%2024–2025
43-30% 12 mo to Sep 2024LinkedIn · Jul 2026
15 yr2011
0none in 3 months

Cloud based communication platform as a service provider

Customer success management
₹83.38 crFY 2024-25
+47%2024–2025
58LinkedIn · Jul 2026
5 yr2021
0none in 3 months

Provider of AI-powered customer communication platform and related support services

Customer success management
₹83.05 crFY 2024-25
+31%2024–2025
178+25% 12 mo to Sep 2024LinkedIn · Jul 2026
19 yr2007
0none in 3 months

Provider of WhatsApp marketing and engagement platform

Marketingtech
₹79.63 crFY 2024-25
+119%2024–2025
162+49% 12 mo to Jun 2024LinkedIn · Jul 2026
6 yr2020
9postings · last posted Aug 2026

Provider of digital services

Customer success management
₹79.25 crFY 2024-25
+0%2024–2025
2,081-70% 12 mo to Jul 2024LinkedIn · Jul 2026
16 yr2010
8postings · last posted Sep 2026

Cloud-based CRM and loyalty platform solutions for managing customer relationships, loyalty programs, and sales interactions

Loyalty software
₹74.21 crFY 2024-25
+11%2024–2025
331+8% 12 mo to Jul 2024LinkedIn · Jul 2026
15 yr2011
0none in 3 months

SaaS products for entity resolution and analytics.

Vertical business intelligence
₹62.83 crFY 2024-25
+14%2024–2025
343+24% 12 mo to Aug 2024LinkedIn · Jul 2026
23 yr2003
0none in 3 months

Cloud-based CPaaS platform for enterprises

Customer success management
₹61.41 crFY 2024-25
+7%2024–2025
36+10% 12 mo to Jul 2024LinkedIn · Jul 2026
16 yr2010
0none in 3 months · last posted Mar 2026

Provider of cloud-based communications platform as a service

Customer success management
₹53.05 crFY 2023-24
Not reported
82+0% 12 mo to Sep 2024LinkedIn · Jul 2026
16 yr2010
0none in 3 months

Provider of experience engineering, data, and marketing services

Customer success management
₹48.95 crFY 2022-23
Not reported
339+6% 12 mo to Sep 2024LinkedIn · Jul 2026
18 yr2008
0none in 3 months

Customer experience management platform for enterprises

Customer success management
₹42.80 crFY 2024-25
Not reported
305+58% 12 mo to Mar 2024LinkedIn · Jul 2026
11 yr2015
6postings · last posted Aug 2026

A cloud-based WhatsApp API and CRM solution

Marketingtech
₹36.84 crFY 2024-25
+96%2024–2025
110+39% 12 mo to Sep 2024recorded Sep 2024
4 yr2022
0none in 3 months

Provider of digital marketing, branding, sms and email marketing services

Customer success management
₹36.56 crFY 2024-25
+26%2024–2025
24LinkedIn · Jul 2026
15 yr2011
0none in 3 months

Platform offering message marketing solution

Marketingtech
₹34.18 crFY 2024-25
+54%2024–2025
22LinkedIn · Jul 2026
6 yr2020
0none in 3 months
50 of 369 companies shown here · the full list is on Radar
Fliar Radar

Explore all 369 customer success management companies in India on Radar

This page shows the top 50. Radar has the complete, filterable list with contacts and live company signals.

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  • Every company, not just 50All 369 customer success management companies in India, filterable by stage, funding, team size, revenue model and age.
  • Founders and decision-makersLeadership teams with roles and verified LinkedIn profiles, ready for outreach.
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Explore customer success management companies in India by what you are looking for

Browse top customer success management companies in India, from customer success management software and tools to customer engagement platforms. You can also find customer success management startups in India and companies that are hiring.

9 ways to explore customer success management in India

Customer success & support softwareCustomer engagement & marketing platformsChatbots & WhatsApp customer messagingCustomer feedback & product management toolsLoyalty & CRM softwareAI & customer analytics companies

Customer success & support software

Platforms that help teams support, retain and manage their customers.

  1. Freshworks

    Provider of IT service management and customer support solutions

    Customer service software
    See in list
  2. Netcore Cloud

    Provider of an AI-powered platform for customer engagement and marketing

    Customer success management
    See in list
  3. telSpiel

    CpaaS and A2P messaging solution

    Customer service software
    See in list
  4. Ubona

    Provider of AI-powered customer communication platform and related support services

    Customer success management
    See in list
  5. AiSensy

    Provider of WhatsApp marketing and engagement platform

    Marketingtech
    See in list

Customer engagement & marketing platforms

Tools for reaching, messaging and retaining customers across channels.

  1. Netcore Cloud

    Provider of an AI-powered platform for customer engagement and marketing

    Customer success management
    See in list
  2. Capillary Technologies

    AI powered loyalty management software for enterprises

    Loyalty software
    See in list
  3. Helo.ai

    AI powered cpaas and marketing platform

    Customer success management
    See in list
  4. WebEngage

    Provider of a platform for customer engagement and retention solutions

    Marketingtech
    See in list
  5. Equence

    AI powered communication platform as a service solution

    Marketing services
    See in list

Chatbots & WhatsApp customer messaging

Chatbot, WhatsApp and messaging tools for customer conversations.

  1. AiSensy

    Provider of WhatsApp marketing and engagement platform

    Marketingtech
    See in list
  2. DoubleTick

    A cloud-based WhatsApp API and CRM solution

    Marketingtech
    See in list
  3. Alendei

    AI based customer engagement platform

    Chatbots
    See in list
  4. BusinessOnBot

    Provider of an AI-powered platform for omnichannel support, marketing, and engagement

    E-commerce enablers
    See in list
  5. ORAI

    Provider of an AI-based robotic virtual assistant for multiple applications

    Chatbots
    Website

Customer feedback & product management tools

Feedback, survey and product research tools for understanding customers.

  1. Survey2Connect

    Platform for feedback collection

    Customer success management
    See in list
  2. Loop

    Platform offering user research solution for product teams

    Customer success management
    Website
  3. Enixta

    Provider of AI sentiment analysis tools for analyzing products

    Customer service software
    Website
  4. Ruttl

    Provider of visual feedback and collaboration tool

    Product management tools
    Website
  5. Prashnam

    AI powered survey and feedback engine for businesses

    Marketingtech
    Website

Loyalty & CRM software

Loyalty programs, rewards and CRM tools that bring customers back.

  1. Freshworks

    Provider of IT service management and customer support solutions

    Customer service software
    See in list
  2. Capillary Technologies

    AI powered loyalty management software for enterprises

    Loyalty software
    See in list
  3. EasyRewardz

    Cloud-based CRM and loyalty platform solutions for managing customer relationships, loyalty programs, and sales interactions

    Loyalty software
    See in list
  4. Froogal

    Platform offering customer insights management solutions for in store retailers

    Customer success management
    See in list
  5. Serri

    AI powered CRM and Whatsapp marketing platform for enterprises

    Sales force automation
    Website

AI & customer analytics companies

AI and analytics providers that predict churn and map the customer journey.

  1. Posidex

    SaaS products for entity resolution and analytics.

    Vertical business intelligence
    See in list
  2. Alendei

    AI based customer engagement platform

    Chatbots
    See in list
  3. Mihup

    Provider of conversation intelligence platform for contact center performance improvement

    Customer success management
    See in list
  4. SOLUS

    Customer and brand engagement solutions

    Customer success management
    See in list
  5. VTION

    Provider of consumer behavior insights and audience activation for digital campaigns

    Customer success management
    See in list

Customer success management startups in India

Newer customer success management companies founded in recent years.

  1. nexG Platforms

    Cloud based communication platform as a service provider

    Customer success management
    See in list
  2. DoubleTick

    A cloud-based WhatsApp API and CRM solution

    Marketingtech
    See in list
  3. Alendei

    AI based customer engagement platform

    Chatbots
    See in list
  4. Fyno

    Provider of a customer communication management system for enterprises

    Customer success management
    Website
  5. Celetel

    Provider of engagement first SMS and voice solutions for businesses

    Customer success management
    Website
115 companies in India

Customer success management companies hiring in India

Companies currently hiring for customer success and related roles.

  1. Freshworks

    Provider of IT service management and customer support solutions

    Customer service software
    See in list
  2. Tanla Platforms

    VAS messaging, IoT and cloud telephony solutions provider

    Cybersecurity
    See in list
  3. Netcore Cloud

    Provider of an AI-powered platform for customer engagement and marketing

    Customer success management
    See in list
  4. OneXtel

    Provider of web development, bulk SMS, and digital marketing services

    Customer success management
    See in list
  5. Capillary Technologies

    AI powered loyalty management software for enterprises

    Loyalty software
    See in list
29 companies in India

Listed customer success management companies in India

Publicly listed companies in customer success and engagement software.

  1. Freshworks

    Provider of IT service management and customer support solutions

    Customer service software
    See in list
  2. Tanla Platforms

    VAS messaging, IoT and cloud telephony solutions provider

    Cybersecurity
    See in list
  3. Capillary Technologies

    AI powered loyalty management software for enterprises

    Loyalty software
    See in list
  4. Intense Technologies

    Digitalization of customer centric business processes

    Customer success management
    See in list
4 companies in India
Mobile reach

Top 10 customer success management apps from India

The most-installed Android apps published by customer success management companies headquartered in India — 865K installs between them. 56 companies on this page publish at least one app; each company (legal entity) appears once, with its most-installed app.

1 of 10
1

Interakt for WhatsApp Business

by Interakt

Installs273K
Rating3.722K ratings
Installs, year on year+58%
Last updatedJun 2026
View on Google Play ↗
Interakt for WhatsApp Business screenshot 1Interakt for WhatsApp Business screenshot 2Interakt for WhatsApp Business screenshot 3Interakt for WhatsApp Business screenshot 4Interakt for WhatsApp Business screenshot 5Interakt for WhatsApp Business screenshot 6
2

Freshchat

by Freshworks

Installs139K
Rating3.861K ratings
Installs, year on year+19%
Last updatedFeb 2026
View on Google Play ↗
Freshchat screenshot 1Freshchat screenshot 2Freshchat screenshot 3Freshchat screenshot 4Freshchat screenshot 5
3

DoubleTick CRM

by DoubleTick

Installs116K
Rating3.33700 ratings
Installs, year on year+21%
Last updatedJun 2026
View on Google Play ↗
DoubleTick CRM screenshot 1DoubleTick CRM screenshot 2DoubleTick CRM screenshot 3DoubleTick CRM screenshot 4DoubleTick CRM screenshot 5
4

SpeakUp | Consumer complaints

by Speak Up

Installs108K
Rating—
Last updatedAug 2023
View on Google Play ↗
SpeakUp | Consumer complaints screenshot 1SpeakUp | Consumer complaints screenshot 2SpeakUp | Consumer complaints screenshot 3SpeakUp | Consumer complaints screenshot 4SpeakUp | Consumer complaints screenshot 5SpeakUp | Consumer complaints screenshot 6
6

PonyUp Salon

by eWards

Installs43K
Rating—
Last updatedSep 2023
View on Google Play ↗
PonyUp Salon screenshot 1PonyUp Salon screenshot 2PonyUp Salon screenshot 3PonyUp Salon screenshot 4
7

AiSensy Business

by AiSensy

Installs42K
Rating—
Last updatedJun 2026
View on Google Play ↗
AiSensy Business screenshot 1AiSensy Business screenshot 2AiSensy Business screenshot 3AiSensy Business screenshot 4AiSensy Business screenshot 5
9

Kapture Frontline

by Kapture

Installs27K
Rating—
Last updatedMar 2026
View on Google Play ↗
Kapture Frontline screenshot 1Kapture Frontline screenshot 2Kapture Frontline screenshot 3Kapture Frontline screenshot 4Kapture Frontline screenshot 5
The business behind the activity

Customer success management financials in India

Revenue, profit and growth from the filed annual accounts of 111 customer success management companies in India for FY24-25 — 134 of the 369 companies on this page file accounts with the Ministry of Corporate Affairs. The five largest earn 71% of the revenue, so medians describe the typical company better than totals.

combined revenue, FY24-25₹7,631.48 cr

111 companies filing accounts

combined net profit₹667.56 cr

8.7% aggregate margin

are profitable55%

61 of 111 companies

median revenue~₹3.0 cr

the typical company

median revenue growth+15%

into FY24-25

earned by the top five71%

revenue concentration

Six-year view

Combined revenue of filing companies

₹2,600.77 crFY19-2075 filers
₹2,596.58 crFY20-2174 filers
₹4,249.58 crFY21-2289 filers
₹4,972.61 crFY22-23101 filers
₹6,698.95 crFY23-24110 filers
₹7,631.48 crFY24-25111 filers

The number of companies filing changes each year; the three-year cohort below compares like with like.

Like-for-like

The same 86 companies over three years

+26%
FY22-23₹4,909.01 cr₹302.05 cr net
FY23-24₹5,329.12 cr₹354.61 cr net
FY24-25₹6,173.14 cr₹639.51 cr net

Companies with accounts for all three years, so growth is not an artefact of who filed.

Scale and profit

Bigger companies are far more often profitable

Under ₹1 cr3821% profitable
₹1–10 cr3266% profitable
₹10–100 cr3073% profitable
₹100–1,000 cr989% profitable
Over ₹1,000 cr2100% profitable

Companies by FY24-25 revenue. Bars show how many companies sit in each band.

Momentum

How fast revenue moved into FY24-25

Shrinking34
0–20%21
20–50%16
50–100%12
Doubled+17

100 companies with accounts for both years; median growth +15%.

Profitability

Profit is concentrated at the top

61profitable
50loss-making
8.7%aggregate margin
0.4%median margin

The aggregate margin is pulled up by a few large filers; the median shows the typical company.

Growth leaders · ₹10 cr+ revenue

Fastest growing, FY24-25

CompanyGrowthRevenue
QikberryQIKBERRY TECHNOLOGIES PRIVATE LIMITED
AiSensyAISENSY COMMUNICATIONS PRIVATE LIMITED+119%₹79.63 cr
DoubleTickAPPORT SOFTWARE SOLUTIONS PRIVATE LIMITED+96%₹36.84 cr
OneXtelONEXTEL LIMITED+82%₹642.12 cr
LemniskIMMENSITAS PRIVATE LIMITED
DoveSoftDove Soft Limited+60%₹156.82 cr
Profit leaders · ₹10 cr+ revenue

Highest net margins, FY24-25

CompanyMarginRevenue
Tanla PlatformsTANLA PLATFORMS LIMITED27.1%₹1,159.15 cr
Dove Soft TechnologiesDOVE SOFT TECHNOLOGIES PRIVATE LIMITED15.2%₹34.18 cr
Stream Digital ServicesSTREAM DIGITAL SERVICES PRIVATE LIMITED
VION ConsultingVION CONSULTING PRIVATE LIMITED
FreshworksFreshworks Technologies Private Limited10.5%₹2,361.90 cr
MihupMIHUP COMMUNICATIONS PRIVATE LIMITED
Inside the industry

Sub-sectors compared, FY24-25

Sub-sectorCompaniesRevenueMedian revenueProfitableMargin
Customer service software7₹2,981.76 cr~₹29.6 cr71%9.4%
Customer success management66₹2,679.89 cr~₹2.9 cr59%4.2%
Marketingtech13₹329.55 cr~₹8.6 cr46%-12.7%
Leaders

Largest customer success management companies by revenue, FY24-25

Company · legal entityRevenueNet resultMarginGrowth
FreshworksFreshworks Technologies Private Limited₹2,361.90 cr₹247.01 cr10.5%+11%
Tanla PlatformsTANLA PLATFORMS LIMITED₹1,159.15 cr₹314.40 cr27.1%+1%
Netcore CloudNetcore Private Limited₹809.69 cr₹50.75 cr6.3%+10%
OneXtelONEXTEL LIMITED₹642.12 cr₹33.51 cr5.2%+82%
ExotelEXOTEL TECHCOM PRIVATE LIMITED₹474.99 cr₹28.50 cr6.0%+8%
Helo.aiVIVACONNECT PRIVATE LIMITED₹209.97 cr₹15.35 cr7.3%-17%
Capillary TechnologiesCAPILLARY TECHNOLOGIES INDIA LIMITED₹186.33 cr₹3.51 cr1.9%+23%
DoveSoftDove Soft Limited₹156.82 cr₹10.55 cr6.7%+60%
WebEngageWEBKLIPPER TECHNOLOGIES PRIVATE LIMITED₹134.83 cr−₹45.29 cr-33.6%+7%
Intense TechnologiesINTENSE TECHNOLOGIES LIMITED₹131.30 cr₹10.71 cr8.2%+25%
Some figures are available to Radar members.Log in to Radar to see every figure

Standalone annual accounts filed with the Ministry of Corporate Affairs. Brands that share one legal entity are shown together and counted once.

Industry landscape report

Accounting and Tax Software Industry Landscape of India

The financials above are one chapter. The full customer success management landscape of India maps the whole industry — every segment, the capital behind it, the talent market and where the next opportunities are.

  • Market map of every sub-sector
  • Funding & company formation by year
  • Revenue, profit & financial strength
  • Digital footprint: traffic, apps, releases
  • Hiring, skills & pay
  • Founders & leaders
  • News & sentiment
  • Where demand runs ahead of supply
Read the customer success management landscape of India
For investors and data teams

Put this intelligence into your own tools

The figures on this page come from Fliar’s company, funding and MCA filings data. Use it through the Investor Intelligence API and MCA financials feeds, or explore every company, filing and investor in Radar.

Capital & corporate activity

Customer success management funding and M&A across India

168 recorded equity rounds have gone to 536 customer success management companies in India — how much, at which stage, into which sub-sectors, from whom, and how India compares. Debt, IPO and grant rounds are excluded.

equity rounds, last 12 months3

US$1.22m

equity rounds, last 24 months5

US$5.23m

raised over five yearsUS$219.27m

65 rounds in India

M&A deals, India10

last 24 months

Capital by year

Equity funding into customer success management in India

amount rounds
$130m201821
$155m20199
$19m20209
$65m202120
$74m202215
$63m202318
$13m20247
$5.0m20254
$215k20261

Bars show US$ raised; the number under each year is equity rounds. 2026 is year to date. The peak year was 2019, with US$155.42m across 9 rounds.

The funding ladder · five years

Rounds and typical cheque by stage

AngelUS$539k9 rounds · median US$25k
SeedUS$28.66m39 rounds · median US$500k
Series AUS$24.94m8 rounds · median US$2.70m
Series BUS$45.13m6 rounds · median US$4.55m
Series CUS$35.00m1 rounds · median US$35.00m
Series D+US$85.00m2 rounds · median US$42.50m
Where the money went · five years

Most-funded sub-sectors

Customer service softwareUS$102.67m6 rounds · 2 companies
Loyalty softwareUS$53.29m5 rounds · 3 companies
MarketingtechUS$27.17m5 rounds · 3 companies
Customer success managementUS$25.78m30 rounds · 19 companies
ChatbotsUS$4.37m4 rounds · 3 companies
E-commerce enablersUS$3.36m6 rounds · 1 companies
Agentic aiUS$1.40m1 rounds · 1 companies
Corporate activity · last 24 months

M&A in India

8Acquisition
2Merger

Most active acquirers

  1. Capillary technologies3
  2. Exotel1
  3. Vwo1
  4. Freshworks1
  5. Bajaj financial securities1

Most acquired or merged

  1. Dubverse1
  2. Sessionm1
  3. Session1
  4. Ab tasty1
  5. Firehydrant1

Each deal appears in the events strip at the top of the page.

Customer success management funding in India

45 customer success management companies in India have recorded equity funding, US$749.83m in total. Totals and round dates describe the historical record; they are not current valuations.

Founders and momentum in India

Meet the people behind customer success management companies in India. 244 of 369 companies list founders or leaders; where a public LinkedIn profile matches exactly, the expanded profile shows the photo, headline, location and education.

Explore India customer success management companies by sub-sector

The most common specialisations among customer success management companies in India. Open a company to see what it sells, who runs it and how far it has come.

Keep exploring customer success management in India and nearby markets.

Coming soon