Company lists
The India edition · 2026

Customer service softwarecompanies in India

Customer management software, customer support tools, chatbots, AI & voice agents, banking & industry software and more: the companies building customer service software in India, with their founders, funding, team size and business models.

764 company profiles220 with reported revenue75 with recorded fundingSeptember 2026 edition
India · Photo: Wikimedia Commons (CC BY-SA 4.0)

Recent customer service software business events in India

Funding, M&A, contract wins and launches involving 1,046 customer service software companies in India, last 24 months: 22 launches · 11 funding rounds · 6 M&A deals · 2 Contracts. Newest first; companies and investors link to their Fliar profiles. Latest event in our news feed: Apr 2026.

FundingSeries A

AARU

Aaru Raises $80M Series A for Synthetic Consumer and Political Research

M&AAcquisition · Announced

Exotel acquires Dubverse

Exotel has acquired the core team of voice AI startup Dubverse

Telecommunications
ContractTechnology

Dubverse · client: Exotel

Exotel has acqui-hired the core team of voice AI startup Dubverse, including co-founders Anuja Dhawan and Varshul Gupta, to focus on conversational intelligence.

Voice AI
Funding

Bolna

Y-Combinator-backed Bolna raised $6.3 million,

Investors Y combinator
Voice AI
FundingMulti-tiered round

AARU

Aaru is another startup, founded in March 2024, that got a $1 billion headline valuation through a deal involving multiple investment tiers.

Investors Na
AI
LaunchHarmony

Exotel

As enterprises across the Middle East fast-track AI adoption in customer experience, Exotel has announced the regional launch of Harmony, its AI-powered, human-assisted CX orchestration…

CX orchestration platform
LaunchZoho ERP

Zoho

Kumbakonam, January 23 Zoho, a global technology company headquartered in Chennai, today launched Zoho ERP, a comprehensive enterprise resource planning solution for Indian businesses,…

Enterprise Resource Planning (ERP) Solution
LaunchFreddy

Freshworks

Freshworks’ AI platform, Freddy, has gained significant traction since launch, with more than 6,000 customers paying for AI-powered solutions.

AI platform
FundingSeries D

Arya

With farmers facing greater climate‑related threats to their livelihoods, the company is expanding its services with funding from climate‑focused GEF Capital Partners, a spinout from the…

Agtech
M&AAcquisition · Completed

Zoho acquires Asimov robotics

Zoho has acquired Asimov Robotics, a 13-year-old robotics startup, as part of its broader effort to deepen its research and development capabilities in robotics and other advanced…

Robotics
M&AAcquisition · Announced

Freshworks acquires Firehydrant

Freshworks has signed a definitive agreement to acquire FireHydrant, an AI-powered incident management platform, with the deal expected to close in its first fiscal quarter of 2026.

IT Operations
LaunchSureMatch

Impactsure technologies

Impactsure Technologies, a leading global provider of AI-driven solutions for banking and financial services, today announced the launch of SureMatch, its next-generation Agentic AI…

Agentic AI platform for Global Trade
LaunchAI-powered Post Call Analytics

Acefone

Acefone, a leading cloud communication platform, announced the launch of AI-powered Post Call Analytics.

Post-Call Analytics
LaunchInterakt

Haptik

Haptik, a Reliance Jio Platforms subsidiary and conversational AI company, has launched a new 'AI for All' initiative, offering enterprise-grade AI Agents to small and medium businesses…

CRM, marketing, and support automation platform
M&AAcquisition · Announced

NICE Ltd acquires Cognigy

Eurazeo announces the sale of its stake in Cognigy to NICE Ltd for an amount valued at $955 million.

Conversational AI
LaunchVahana Hub

Decimal technologies

Decimal Technologies announced the strategic revamp of Vahana Hub into a public marketplace of APIs and composable apps.

Public marketplace of APIs and composable apps
LaunchKapture EX

Kapture Cx

Kapture CX, India’s leading GenAI-powered CX automation platform has recently announced the launch of Kapture EX, an AI-first solution that unifies workflows, communication and…

AI-first enterprise CX platform
ContractSupply

Kapture · client: Permacast

Climate technology company Kapture has entered into a supply agreement with precast concrete manufacturer Permacast to permanently store carbon dioxide captured from diesel engines in…

Climate Technology
LaunchAgentic AI solutions

Wolken Software

Wolken Software is set to build on its momentum with the launch of new Agentic AI solutions in 2025.

LaunchCMOverse.ai

Locobuzz

Locobuzz, a leading unified customer experience (CX) platform, has launched its proprietary AI-powered product to help the marketing community.

Marketing Intelligence
M&AAcquisition · Announced

DataLens acquires Oneclick technologies

Datalens, a global data engineering and AI solutions company, announced an acquisition of OneClick Technologies, a niche GenAI and CX solution provider, in a strategic move to bring an…

GenAI and CX solutions
LaunchDynamic PoPs

Arya

Aryaka has added dynamic PoPs to meet customers’ connectivity and regulatory compliance needs.

Network Infrastructure
M&AAcquisition · Announced

DataLens acquires Oneclick technologies

Datalens, a global data engineering and AI solutions company, announced an acquisition of OneClick Technologies, a niche GenAI and CX solution provider, in a strategic move to bring an…

GenAI and CX solution provider
FundingGrowth-stage

Mihup

conversation intelligence platform Mihup with $5.92 million funding.

Conversation Intelligence
LaunchConVox Call Center Solution

Deepija Telecom

Deepija Telecom, a leader in communication solutions, announces the launch of its new version of ConVox Call Center Solution, designed to help businesses streamline operations and…

Call Center Solution

Customer service software companies in India, by revenue

Browse customer service software companies in India by reported revenue, one-year revenue growth, revenue model, age and stage. The 50 companies below are the largest by their most recent reported revenue among 220 customer service software companies in India that have filed a figure in the last four years. Every figure keeps its own reporting period, so compare periods before comparing amounts.

Showing 25 of 50

Provider of cloud-based business software suite for diverse operational requirements

Enterprise collaboration
₹13,543.95 crFY 2024-25
+21%2024–2025
16,712+27753% vs previous recordrecorded
30 yr1996
—No postings tracked

Provider of IT service management and customer support solutions

Customer service software
US$838.81mDec 2025
+16%2024–2025
7,586-9% 12 mo to Dec 2023LinkedIn · Jul 2026
16 yr2010
82postings · last posted Sep 2026

Provider of cloud-based communication platform offering AI-powered customer engagement solutions

Customer service software
₹507.08 crFY 2024-25
Not reported
749-33% 12 mo to Nov 2023LinkedIn · Jul 2026
15 yr2011
20postings · last posted Sep 2026

Customer engagement and contact center software solutions

Customer service software
₹191.28 crFY 2022-23
Not reported
231-39% 12 mo to Jul 2024recorded Jul 2024
11 yr2015
0none in 3 months

AI powered knowledge management software for CX teams

Customer service software
₹199.67 crFY 2024-25
+20%2024–2025
3,580-10% 12 mo to Sep 2024recorded Sep 2024
31 yr1995
2postings · last posted Sep 2026

CpaaS and A2P messaging solution

Customer service software
₹101.62 crFY 2024-25
+38%2024–2025
40-53% 12 mo to Jun 2024LinkedIn · Jul 2026
12 yr2014
1postings · last posted Jul 2026

Provider of AI-powered customer communication platform and related support services

Customer success management
₹83.05 crFY 2024-25
+31%2024–2025
178+25% 12 mo to Sep 2024LinkedIn · Jul 2026
19 yr2007
0none in 3 months

Provider of WhatsApp marketing and engagement platform

Marketingtech
₹79.63 crFY 2024-25
+119%2024–2025
162+49% 12 mo to Jun 2024LinkedIn · Jul 2026
6 yr2020
9postings · last posted Aug 2026

Provider of digital services

Customer success management
₹79.25 crFY 2024-25
+0%2024–2025
2,081-70% 12 mo to Jul 2024LinkedIn · Jul 2026
16 yr2010
8postings · last posted Sep 2026

Developer of a no-code platform for enterprise application development solutions

Insurance it
₹66.35 crFY 2024-25
+10%2024–2025
404+14% 12 mo to Aug 2024LinkedIn · Jul 2026
17 yr2009
0none in 3 months

Developer of hyperautomation platform providing RPA, AI, and IT automation

Robotic process automation
₹66.32 crFY 2024-25
+28%2024–2025
589-22% 12 mo to Sep 2024LinkedIn · Jul 2026
23 yr2003
16postings · last posted Sep 2026

BPM and digital transformation solution provider

Chatbots
₹64.14 crFY 2024-25
+36%2024–2025
1,590-16% 12 mo to Sep 2024LinkedIn · Jul 2026
17 yr2009
0none in 3 months

Cloud-based CPaaS platform for enterprises

Customer success management
₹61.41 crFY 2024-25
+7%2024–2025
36+10% 12 mo to Jul 2024LinkedIn · Jul 2026
16 yr2010
0none in 3 months · last posted Mar 2026

Developer of call center, IVR, and communication software solutions

Customer service software
₹57.09 crFY 2024-25
+14%2024–2025
503-2% 12 mo to Sep 2024LinkedIn · Jul 2026
23 yr2003
3postings · last posted Aug 2026

Platform offering an AI-based chatbot

Chatbots
₹56.16 crFY 2024-25
+33%2024–2025
5+89% 12 mo to Aug 2024LinkedIn · Jul 2026
5 yr2021
0none in 3 months

Provider of ITSM and customer service software for enterprises

Customer service software
₹55.98 crFY 2024-25
+86%2024–2025
215+9% 12 mo to Sep 2024LinkedIn · Jul 2026
15 yr2011
0none in 3 months

Provider of cloud-based communications platform as a service

Customer success management
₹53.05 crFY 2023-24
Not reported
82+0% 12 mo to Sep 2024LinkedIn · Jul 2026
16 yr2010
0none in 3 months

Provider of AI-powered customer service automation solutions

Generative ai
₹46.39 crFY 2024-25
+8%2024–2025
102+0% 12 mo to Jul 2024LinkedIn · Jul 2026
11 yr2015
0none in 3 months · last posted Jun 2026

Provider of AI-powered voice agents and customer support automation platform

Customer service software
₹43.74 crFY 2024-25
+65%2024–2025
844LinkedIn · Jul 2026
12 yr2014
0none in 3 months

Provider of AI-powered debt collection platform for automating and streamlining collection processes

Customer service software
₹43.52 crFY 2024-25
+12%2024–2025
180-21% 12 mo to Jul 2024LinkedIn · Jul 2026
10 yr2016
2postings · last posted Jul 2026

Customer experience management platform for enterprises

Customer success management
₹42.80 crFY 2024-25
Not reported
305+58% 12 mo to Mar 2024LinkedIn · Jul 2026
11 yr2015
6postings · last posted Aug 2026

Provider of an AI-powered customer experience platform

Customer service software
₹42.75 crFY 2024-25
+28%2024–2025
168+9% 12 mo to Sep 2024LinkedIn · Jul 2026
8 yr2018
4postings · last posted Sep 2026

IT Helpdesk outsourcing

Customer service software
₹36.26 crFY 2021-22
Not reported
203+12% 12 mo to Sep 2024LinkedIn · Jul 2026
23 yr2003
0none in 3 months

Provider of cloud based IVR system for customer support

Customer service software
₹39.13 crFY 2024-25
+26%2024–2025
2-89% 12 mo to Apr 2023LinkedIn · Jul 2026
13 yr2013
0none in 3 months

A cloud-based WhatsApp API and CRM solution

Marketingtech
₹36.84 crFY 2024-25
+96%2024–2025
110+39% 12 mo to Sep 2024recorded Sep 2024
4 yr2022
0none in 3 months
50 of 764 companies shown here · the full list is on Radar
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Explore customer service software companies in India by what you are looking for

Find customer service software companies in India, from customer management and CRM software to customer support tools and chatbots. You can also browse the best customer service software providers, AI customer support startups and companies hiring in India.

8 ways to explore customer service software in India

Customer management & CRM software companiesCustomer support, helpdesk & contact centre softwareChatbot & WhatsApp customer engagement platformsAI customer service & voice AI companiesCustomer service software for banking, insurance & hotelsCustomer service software startups in India

Customer management & CRM software companies

CRM and customer management platforms for small and large businesses.

  1. Zoho

    Provider of cloud-based business software suite for diverse operational requirements

    Enterprise collaboration
    See in list
  2. Freshworks

    Provider of IT service management and customer support solutions

    Customer service software
    See in list
  3. Exotel

    Provider of cloud-based communication platform offering AI-powered customer engagement solutions

    Customer service software
    See in list
  4. Drishti-soft Solutions

    Customer engagement and contact center software solutions

    Customer service software
    See in list
  5. telSpiel

    CpaaS and A2P messaging solution

    Customer service software
    See in list

Customer support, helpdesk & contact centre software

Helpdesk, live chat and contact centre tools for support teams.

  1. Freshworks

    Provider of IT service management and customer support solutions

    Customer service software
    See in list
  2. Exotel

    Provider of cloud-based communication platform offering AI-powered customer engagement solutions

    Customer service software
    See in list
  3. Drishti-soft Solutions

    Customer engagement and contact center software solutions

    Customer service software
    See in list
  4. Knowmax

    AI powered knowledge management software for CX teams

    Customer service software
    See in list
  5. telSpiel

    CpaaS and A2P messaging solution

    Customer service software
    See in list

Chatbot & WhatsApp customer engagement platforms

Chatbot builders and WhatsApp-based messaging tools for customer conversations.

  1. AiSensy

    Provider of WhatsApp marketing and engagement platform

    Marketingtech
    See in list
  2. Decimal Technology

    Developer of a no-code platform for enterprise application development solutions

    Insurance it
    See in list
  3. SwiftChat

    Platform offering an AI-based chatbot

    Chatbots
    See in list
  4. Tubelight Communications

    Provider of cloud-based communications platform as a service

    Customer success management
    See in list
  5. Skit.ai

    Provider of AI-powered debt collection platform for automating and streamlining collection processes

    Customer service software
    See in list

AI customer service & voice AI companies

AI agents, conversational intelligence and speech analytics for customer service.

  1. Ubona

    Provider of AI-powered customer communication platform and related support services

    Customer success management
    See in list
  2. Verloop.io

    Provider of AI-powered customer service automation solutions

    Generative ai
    See in list
  3. Skit.ai

    Provider of AI-powered debt collection platform for automating and streamlining collection processes

    Customer service software
    See in list
  4. Rezo.ai

    Provider of an AI-powered customer experience platform

    Customer service software
    See in list
  5. Phoneme Solutions

    Voice technology leveraging Digital Marketing & Consumer Services

    Business intelligence
    See in list

Customer service software for banking, insurance & hotels

Customer engagement software built for banks, insurers and hospitality.

  1. Decimal Technology

    Developer of a no-code platform for enterprise application development solutions

    Insurance it
    See in list
  2. LimeChat

    Provider of AI agent solutions for customer support and business growth

    Customer service software
    See in list
  3. Innodigital

    Platform offering CRM software and solutions for BFSI industries

    Customer service software
    Website
  4. awaaz.ai

    Provider of multilingual voice AI agents for customer service

    Customer service software
    Website
  5. WiseBank Enterprise

    Cloud-based banking software suite for banks & financial institutions

    Customer service software
    Website

Customer service software startups in India

Newer customer service software companies founded in recent years.

  1. SwiftChat

    Platform offering an AI-based chatbot

    Chatbots
    See in list
  2. DoubleTick

    A cloud-based WhatsApp API and CRM solution

    Marketingtech
    See in list
  3. Ikonz

    Monetization solutions for digital assets and artists

    Customer service software
    See in list
  4. Clearfeed

    Provider of AI-powered helpdesk solutions for Slack and Microsoft Teams

    Customer service software
    Website
  5. Innodigital

    Platform offering CRM software and solutions for BFSI industries

    Customer service software
    Website
230 companies in India

Customer service software companies hiring in India

Customer service software companies with open roles.

  1. Freshworks

    Provider of IT service management and customer support solutions

    Customer service software
    See in list
  2. Exotel

    Provider of cloud-based communication platform offering AI-powered customer engagement solutions

    Customer service software
    See in list
  3. Knowmax

    AI powered knowledge management software for CX teams

    Customer service software
    See in list
  4. telSpiel

    CpaaS and A2P messaging solution

    Customer service software
    See in list
  5. AiSensy

    Provider of WhatsApp marketing and engagement platform

    Marketingtech
    See in list
34 companies in India

Listed customer service software companies in India

Publicly listed companies offering customer service software.

  1. Freshworks

    Provider of IT service management and customer support solutions

    Customer service software
    See in list
  2. NICE

    NICE Systems provides intent-based solutions that capture and analyze client interactions and transactions for businesses.

    Customer service software
    Website
  3. SandeshLIVE

    Cloud-based unified communication and call center solutions for businesses

    Customer service software
    Website
  4. Avuvo Marketing Networks

    Provider of AI voice agents for business automation and customer support

    Customer service software
    Website
4 companies in India
Mobile reach

Top 10 customer service software apps from India

The most-installed Android apps published by customer service software companies headquartered in India — 7.4M installs between them. 99 companies on this page publish at least one app; each company (legal entity) appears once, with its most-installed app.

1 of 10
1

Futwork - Remote Opportunities

by Futwork

Installs2.7M
Rating4.028K ratings
Last updatedMay 2026
View on Google Play ↗
Futwork - Remote Opportunities screenshot 1Futwork - Remote Opportunities screenshot 2Futwork - Remote Opportunities screenshot 3Futwork - Remote Opportunities screenshot 4Futwork - Remote Opportunities screenshot 5
2

SquadStack Telesales Partner

by SquadStack

Installs2.0M
Rating3.8615K ratings
Installs, year on year+16%
Last updatedApr 2026
View on Google Play ↗
SquadStack Telesales Partner screenshot 1SquadStack Telesales Partner screenshot 2SquadStack Telesales Partner screenshot 3SquadStack Telesales Partner screenshot 4SquadStack Telesales Partner screenshot 5SquadStack Telesales Partner screenshot 6
3

Callyzer – Dialer & Analytics

by Callyzer

Installs1.2M
Rating4.418K ratings
Last updatedMay 2026
View on Google Play ↗
Callyzer – Dialer & Analytics screenshot 1Callyzer – Dialer & Analytics screenshot 2Callyzer – Dialer & Analytics screenshot 3Callyzer – Dialer & Analytics screenshot 4Callyzer – Dialer & Analytics screenshot 5Callyzer – Dialer & Analytics screenshot 6
4

Bajaj Spare Parts Search (EPC)

by GladMinds

Installs379K
Rating—
Last updatedMar 2026
View on Google Play ↗
Bajaj Spare Parts Search (EPC) screenshot 1Bajaj Spare Parts Search (EPC) screenshot 2Bajaj Spare Parts Search (EPC) screenshot 3Bajaj Spare Parts Search (EPC) screenshot 4Bajaj Spare Parts Search (EPC) screenshot 5Bajaj Spare Parts Search (EPC) screenshot 6
6

Interakt for WhatsApp Business

by Interakt

Installs273K
Rating3.722K ratings
Installs, year on year+58%
Last updatedJun 2026
View on Google Play ↗
Interakt for WhatsApp Business screenshot 1Interakt for WhatsApp Business screenshot 2Interakt for WhatsApp Business screenshot 3Interakt for WhatsApp Business screenshot 4Interakt for WhatsApp Business screenshot 5Interakt for WhatsApp Business screenshot 6
7

GoDial Mobile Crm Autodialer

by GoDial

Installs210K
Rating3.96856 ratings
Installs, year on year+37%
Last updatedMay 2026
View on Google Play ↗
GoDial Mobile Crm Autodialer screenshot 1GoDial Mobile Crm Autodialer screenshot 2GoDial Mobile Crm Autodialer screenshot 3GoDial Mobile Crm Autodialer screenshot 4GoDial Mobile Crm Autodialer screenshot 5GoDial Mobile Crm Autodialer screenshot 6
8

Employee Engagement Manager

by NICE

Installs185K
Rating2.423K ratings
Last updatedDec 2025
View on Google Play ↗
Employee Engagement Manager screenshot 1Employee Engagement Manager screenshot 2Employee Engagement Manager screenshot 3Employee Engagement Manager screenshot 4Employee Engagement Manager screenshot 5Employee Engagement Manager screenshot 6
9

Freshchat

by Freshworks

Installs139K
Rating3.861K ratings
Installs, year on year+19%
Last updatedFeb 2026
View on Google Play ↗
Freshchat screenshot 1Freshchat screenshot 2Freshchat screenshot 3Freshchat screenshot 4Freshchat screenshot 5
10

DoubleTick CRM

by DoubleTick

Installs116K
Rating3.33700 ratings
Installs, year on year+21%
Last updatedJun 2026
View on Google Play ↗
DoubleTick CRM screenshot 1DoubleTick CRM screenshot 2DoubleTick CRM screenshot 3DoubleTick CRM screenshot 4DoubleTick CRM screenshot 5
The business behind the activity

Customer service software financials in India

Revenue, profit and growth from the filed annual accounts of 192 customer service software companies in India for FY24-25 — 232 of the 764 companies on this page file accounts with the Ministry of Corporate Affairs. The five largest earn 88% of the revenue, so medians describe the typical company better than totals.

combined revenue, FY24-25₹14,661.03 cr

192 companies filing accounts

combined net profit₹2,968.54 cr

20.2% aggregate margin

are profitable57%

109 of 192 companies

median revenue~₹2.1 cr

the typical company

median revenue growth+17%

into FY24-25

earned by the top five88%

revenue concentration

Six-year view

Combined revenue of filing companies

₹3,824.38 crFY19-20131 filers
₹6,058.33 crFY20-21146 filers
₹2,987.18 crFY21-22156 filers
₹10,925.52 crFY22-23168 filers
₹12,650.16 crFY23-24182 filers
₹14,661.03 crFY24-25192 filers

The number of companies filing changes each year; the three-year cohort below compares like with like.

Like-for-like

The same 143 companies over three years

+31%
FY22-23₹10,773.47 cr₹2,536.15 cr net
FY23-24₹12,056.52 cr₹2,896.82 cr net
FY24-25₹14,138.55 cr₹2,955.86 cr net

Companies with accounts for all three years, so growth is not an artefact of who filed.

Scale and profit

Bigger companies are far more often profitable

Under ₹1 cr7732% profitable
₹1–10 cr6871% profitable
₹10–100 cr4274% profitable
₹100–1,000 cr3100% profitable
Over ₹1,000 cr2100% profitable

Companies by FY24-25 revenue. Bars show how many companies sit in each band.

Momentum

How fast revenue moved into FY24-25

Shrinking56
0–20%31
20–50%42
50–100%16
Doubled+20

165 companies with accounts for both years; median growth +17%.

Profitability

Profit is concentrated at the top

109profitable
83loss-making
20.2%aggregate margin
1.0%median margin

The aggregate margin is pulled up by a few large filers; the median shows the typical company.

Growth leaders · ₹10 cr+ revenue

Fastest growing, FY24-25

CompanyGrowthRevenue
IkonzIKONZ STUDIOS PRIVATE LIMITED
Simple2CallSIMPLE TELECOM PRIVATE LIMITED
AiSensyAISENSY COMMUNICATIONS PRIVATE LIMITED+119%₹79.63 cr
ConvinFeed Forward Technologies Private Limited
DoubleTickAPPORT SOFTWARE SOLUTIONS PRIVATE LIMITED+96%₹36.84 cr
WolkenWOLKEN SOFTWARE PRIVATE LIMITED+86%₹55.98 cr
Profit leaders · ₹10 cr+ revenue

Highest net margins, FY24-25

CompanyMarginRevenue
Decimal TechnologyDECIMAL TECHNOLOGIES PRIVATE LIMITED90.2%₹66.35 cr
ZohoZoho Corporation Private Limited27.8%₹9,784.30 cr
WolkenWOLKEN SOFTWARE PRIVATE LIMITED18.4%₹55.98 cr
InscriptsINSCRIPTS (I) PRIVATE LIMITED
C-ZentrixTOWARDS VISION TECHNOLOGIES LIMITED
ClearTouchCLEAR TOUCH CONNECT PRIVATE LIMITED
Inside the industry

Sub-sectors compared, FY24-25

Sub-sectorCompaniesRevenueMedian revenueProfitableMargin
Customer service software109₹3,931.84 cr~₹2.7 cr62%6.1%
Customer success management8₹288.80 cr~₹31.4 cr62%2.0%
Chatbots31₹200.24 cr~₹30 lakh39%-19.2%
Marketingtech12₹138.30 cr~₹69 lakh42%2.1%
Leaders

Largest customer service software companies by revenue, FY24-25

Company · legal entityRevenueNet resultMarginGrowth
ZohoZoho Corporation Private Limited₹9,784.30 cr₹2,722.45 cr27.8%+17%
FreshworksFreshworks Technologies Private Limited₹2,361.90 cr₹247.01 cr10.5%+11%
ExotelEXOTEL TECHCOM PRIVATE LIMITED₹474.99 cr₹28.50 cr6.0%+8%
KnowmaxKOCHAR INFOTECH LIMITED₹179.65 cr₹3.30 cr1.8%+14%
telSpielTELSPIEL COMMUNICATIONS PRIVATE LIMITED₹101.62 cr₹4.79 cr4.7%+38%
UbonaUBONA TECHNOLOGIES PRIVATE LIMITED₹83.05 cr₹76.88 lakh0.9%+31%
AiSensyAISENSY COMMUNICATIONS PRIVATE LIMITED₹79.63 cr₹3.15 cr4.0%+119%
Radical MindsRADICAL MINDS TECHNOLOGIES PRIVATE LIMITED₹79.25 cr1.5%-0%
Decimal TechnologyDECIMAL TECHNOLOGIES PRIVATE LIMITED₹66.35 cr₹59.83 cr90.2%+10%
AutomationEdgeAUTOMATIONEDGE TECHNOLOGIES PRIVATE LIMITED₹66.22 cr₹5.80 cr8.8%+41%
Some figures are available to Radar members.Log in to Radar to see every figure

Standalone annual accounts filed with the Ministry of Corporate Affairs. Brands that share one legal entity are shown together and counted once.

Industry landscape report

Accounting and Tax Software Industry Landscape of India

The financials above are one chapter. The full customer service software landscape of India maps the whole industry — every segment, the capital behind it, the talent market and where the next opportunities are.

  • Market map of every sub-sector
  • Funding & company formation by year
  • Revenue, profit & financial strength
  • Digital footprint: traffic, apps, releases
  • Hiring, skills & pay
  • Founders & leaders
  • News & sentiment
  • Where demand runs ahead of supply
Read the customer service software landscape of India
For investors and data teams

Put this intelligence into your own tools

The figures on this page come from Fliar’s company, funding and MCA filings data. Use it through the Investor Intelligence API and MCA financials feeds, or explore every company, filing and investor in Radar.

Capital & corporate activity

Customer service software funding and M&A across India

278 recorded equity rounds have gone to 1,046 customer service software companies in India — how much, at which stage, into which sub-sectors, from whom, and how India compares. Debt, IPO and grant rounds are excluded.

equity rounds, last 12 months2

US$5.50m

equity rounds, last 24 months13

US$28.27m

raised over five yearsUS$278.35m

112 rounds in India

M&A deals, India6

last 24 months

Capital by year

Equity funding into customer service software in India

amount rounds
$114m201826
$154m201922
$26m202026
$107m202131
$76m202226
$47m202322
$24m202424
$19m20257
$5.5m20262

Bars show US$ raised; the number under each year is equity rounds. 2026 is year to date. The peak year was 2019, with US$154.09m across 22 rounds.

The funding ladder · five years

Rounds and typical cheque by stage

AngelUS$3.04m17 rounds · median US$61k
SeedUS$45.64m70 rounds · median US$459k
Series AUS$78.33m17 rounds · median US$4.00m
Series BUS$76.35m6 rounds · median US$14.22m
Series CUS$35.00m1 rounds · median US$35.00m
Series D+US$40.00m1 rounds · median US$40.00m
Where the money went · five years

Most-funded sub-sectors

Customer service softwareUS$203.96m49 rounds · 27 companies
ChatbotsUS$32.68m20 rounds · 13 companies
Natural language processingUS$12.75m8 rounds · 4 companies
Customer success managementUS$10.65m9 rounds · 4 companies
Generative aiUS$6.14m2 rounds · 1 companies
Insurance itUS$3.48m3 rounds · 1 companies
E-commerce enablersUS$3.36m6 rounds · 1 companies
Corporate activity · last 24 months

M&A in India

6Acquisition

Most active acquirers

  1. DataLens2
  2. Exotel1
  3. Zoho1
  4. Freshworks1
  5. NICE Ltd1

Most acquired or merged

  1. Oneclick technologies2
  2. Dubverse1
  3. Asimov robotics1
  4. Firehydrant1
  5. Cognigy1

Each deal appears in the events strip at the top of the page.

Customer service software funding in India

75 customer service software companies in India have recorded equity funding, US$720.33m in total. Totals and round dates describe the historical record; they are not current valuations.

Founders and momentum in India

Meet the people behind customer service software companies in India. 460 of 764 companies list founders or leaders; where a public LinkedIn profile matches exactly, the expanded profile shows the photo, headline, location and education.

Explore India customer service software companies by sub-sector

The most common specialisations among customer service software companies in India. Open a company to see what it sells, who runs it and how far it has come.

Keep exploring customer service software in India and nearby markets.

Coming soon