Best Customer Service Software Companies in Bengaluru, India
The 160 best Customer Service Software companies in Bengaluru, India in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Exotel.
Ranked: Best Customer Service Software companies in Bengaluru
| # | Company | Disclosed funding | Last round | Revenue | Revenue YoY | Employees | Founder | Recent signals |
|---|---|---|---|---|---|---|---|---|
| 1 | Exotel Provider of cloud-based communication platform offering AI-powered customer engagement solutions | $98M | 37 mo ago | $60M FY2025 | — | 296 | Ishwar Sridharan Co-founder & President | 1 award |
| 2 | Simplify360 Social Media Monitoring and social CRM | — | 164 mo ago | $10M FY2025 | +80% | 113 | Rohit Gupta ex-Co-Founder | — |
| 3 | Ubona Provider of AI-powered customer communication platform and related support services | — | 214 mo ago | $10M FY2025 | +31% | 111 111 → 178 (+60%) · sector median +20% | Jyotirmoy Chakravorty Co-Founder & CEO | 1 launch |
| 4 | Kapture Provider of AI-powered platform for customer experience and support automation | $11M | 30 mo ago | $6M FY2025 | +24% | 359 | Sheshgiri Kamath Co-Founder & CEO | — |
| 5 | Adjetter Software offering contact center solutions | — | — | $6M FY2025 | +24% | — | Sheshgiri Kamath Co-Founder & CEO | — |
| 6 | Verloop.io Provider of AI-powered customer service automation solutions | $15M | 43 mo ago | $5M FY2025 | +8% | 97 97 → 102 (+5%) · sector median +20% | Gaurav Singh Founder & Co-CEO | — |
| 7 | Skit.ai Provider of AI-powered debt collection platform for automating and streamlining collection processes | $48M | 36 mo ago | $5M FY2025 | +12% | 96 96 → 180 (+88%) · sector median +20% | Akshay Deshraj Co-Founder & CTO | 1 internship |
| 8 | Convin Provider of an AI agent platform for customer conversation automation 95Growth top 11%AI top 20%Talent top 23%Market top 25% All 8 signals ▾Growthtop 11% AItop 20% Talenttop 23% Markettop 25% Moattop 25% Fundingtop 33% Fin. healthtop 34% Globalbottom 48% Growth: Revenue +104% YoY · Fresh capital in last 24 mo AI: Classified as an AI company rank vs industry peers · Fliar Intelligence Index 95/100 | $9M | 22 mo ago | $2M FY2025 | +104% | 99 | Ashish Santhalia Co-founder & CEO | — |
| 9 | LimeChat Provider of AI agent solutions for customer support and business growth | $5M | 24 mo ago | $2M FY2025 | +21% | 51 51 → 91 (+78%) · sector median +20% | Johnson Miller Co-Founder | 1 job opening · 1 partnership |
| 10 | BusinessOnBot Provider of an AI-powered platform for omnichannel support, marketing, and engagement | $2M | 30 mo ago | $1M FY2025 | +16% | 46 46 → 55 (+20%) · sector median +20% | Mohit Kumar Co-Founder & CEO | — |
| 11 | Saarthi Technologies Provider of an AI platform for contact center communication automation | $3M | 37 mo ago | $979K FY2024 | +173% | 140 | Sangram Sabat Co-Founder & COO | — |
| 12 | Racetrack AI driven suite for sales enablement applications | $6M | 96 mo ago | $942K FY2019 | +233% | 1 | Ambika Senapati Co-Founder | — |
| 13 | Clearfeed Provider of AI-powered helpdesk solutions for Slack and Microsoft Teams | $3M | 32 mo ago | $849K FY2025 | -1% | 20 20 → 22 (+10%) · sector median +20% | Lalit Indoria Co-Founder | 5 launchs |
| 14 | Senseforth Conversational AI solutions company that enables organizations to manage customer experience | $25M | 35 mo ago | $831K FY2025 | -59% | 73 | Krishna Kadiri Co-Founder | — |
| 15 | Artivatic AI-based software suite for financial institutions | $825K | 44 mo ago | $740K FY2025 | -18% | 134 134 → 76 (-43%) · sector median +20% | — | — |
| 16 | Activeo Celtycs Provider of customer experience management and quality management solutions | — | — | $721K FY2025 | -1% | — | Joseph Kort Co-Founder & CEO | — |
| 17 | Corefactors Cloud based CRM and marketing campaign management platform | $124K | 50 mo ago | $694K FY2025 | +42% | — | Pankaj Kumar Co-Founder | — |
| 18 | Kommunicate Provider of a platform for customer service automation using AI | $437K | 23 mo ago | $622K FY2025 | +21% | 35 35 → 31 (-11%) · sector median +20% | Adarsh Kumar Co-Founder & CTO | 1 launch |
| 19 | Anakage Cloud based IT service desk automation management platform provider | $72K | 110 mo ago | $526K FY2025 | +21% | 27 27 → 37 (+37%) · sector median +20% | Rajeev Kumar Co-Founder | — |
| 20 | ORAI Provider of an AI-based robotic virtual assistant for multiple applications | $1M | 53 mo ago | $460K FY2025 | -6% | 10 | Swapnil Jain Co-Founder & CEO | — |
| 21 | Contiinex AI based customer journey analytics software solution provider | $3M | 37 mo ago | $363K FY2024 | — | 35 35 → 42 (+20%) · sector median +20% | Prateek Mehta Co-Founder & CEO | — |
| 22 | One Direct Cloud based customer support and experience management software for enterprises | $725K | 97 mo ago | $231K FY2025 | -73% | 14 | — | — |
| 23 | AskSid AI based conversational platform for accelerated Conversions | $594K | 46 mo ago | $220K FY2025 | -46% | 16 | — | — |
| 24 | Formi Payment processing solution for event organizers | $165K | 38 mo ago | $148K FY2025 | +11% | — | Aryamann Ningombam Co-Founder | 1 job opening · 1 launch |
| 25 | Almawiz Provider of business development and management services | — | — | $146K FY2025 | +34% | — | Sanjoy Paul Co-Founder | — |
| 26 | Dhee.AI Provider of conversational AI solutions for enterprise customer interaction | $479K | 47 mo ago | $143K FY2025 | +10% | 10 | Sreekumar Jairaj Co-Founder & CTO | 1 launch |
| 27 | Ringg AI Platform that develops intelligent AI voice calling assistants for enterprises 50Growth top 28%Talent top 28%AI top 30%Funding top 37% All 9 signals ▾Growthtop 28% Talenttop 28% AItop 30% Fundingtop 37% Techtop 49% Globalbottom 45% Moatbottom 44% Marketbottom 35% Fin. healthbottom 17% Growth: Web rank 5,000,000 → 1,000,000 YoY · Fresh capital in last 24 mo Talent: 3 named leaders on record · 3 C-suite/founder profiles curated rank vs industry peers · Fliar Intelligence Index 50/100 | $7M | 5 mo ago | $107K FY2025 | — | — | Siddharth Tripathi Co-Founder & CEO | 1 award |
| 28 | Whatelse Sales intelligence and call management software | $40K | 97 mo ago | $88K FY2025 | -35% | 21 | — | — |
| 29 | Trilyo Provider of cloud based customer engagement platform for hotels and resorts | $422K | 95 mo ago | $29K FY2025 | -84% | 6 | Gaurav Gambhir Co-Founder & CTO | — |
| 30 | Rootflo Provider of AI-driven services for financial operations and customer experiences | $125K | 21 mo ago | $15K FY2025 | +421% | — | Vishnu Satis Co-Founder & CTO | — |
Top 12 Customer Service Software companies in Bengaluru
#1
Series A · Bengaluru, Karnataka · founded 2023$6.6Mraised▾
Platform that develops intelligent AI voice calling assistants for enterprises. It features in automating and streamlining calling operations for businesses. It offers AI-driven calling agents, call assistants, and AI voice agents to help organizations manage the communication processes. The platform enables businesses to manage tasks by automating routine and repetitive tasks. It enables deployment of custom voice agents for end-to-end call handling or human escalation, including bulk campaigns, real-time branching, and more.
- Jan 2026Series A$5.5M
- Apr 2025Seed$1M
- Apr 2024Angel$105.5K
#2
Series A · Bengaluru, Karnataka · founded 2020 · 99 employees$8.9Mraised▾
Provider of an AI agent platform for customer conversation automation. The platform offers real time assistance and conversation intelligence. It features automated quality assurance, agent coaching, and voice of customer analysis. The platform delivers solutions for sales, support, compliance, collections, and retention. It serves industries including healthcare, banking, insurance, and real estate.
- Aug 2024Series A$6.5M
- Mar 2022Seed$2.1M
- Apr 2021Seed$340K
#3
Series D · Bengaluru, Karnataka · founded 2011 · 296 employees$97.9Mraised▾
Provider of cloud-based communication platform offering AI-powered customer engagement solutions. The platform delivers enterprise connectivity and conversation intelligence across various channels. It offers tools for intelligent voice and chat agents, conversational context, and AI-powered contact centers. The platform provides features such as voice streaming, dynamic SIP trunking, and messaging application programming interfaces.
- May 2023Venture Debt—
- Jan 2022Series D$40M
- Sep 2021Series C$35M
- Jul 2021Series B$11.7M
#4
Seed · Bengaluru, Karnataka · founded 2023$400Kraised▾
Developer of AI voice agent framework for complex conversational automation. The framework facilitates human-like interactive conversations and aims to remove operational inefficiencies. It offers tools to build intelligent agents for automating user lifecycle journeys. The system personalizes interactions by identifying user interests in real-time. It focuses on automating longer conversations by rebuilding the technology stack.
- Aug 2025Seed$400K
#5
Series B · Bengaluru, Karnataka · founded 2016 · 96 employees$47.6Mraised▾
Provider of AI-powered debt collection platform for automating and streamlining collection processes. The company offers solutions for first and third-party collections, early-out collections, and creditor services. It provides AI assistants, voice and SMS automation, email and chat automation. The platform focuses on collection intelligence, immersive customer experience, omnichannel AI, and compliance. It offers integrations with various technologies and provides analytics for data-driven strategies, with a focus on operational efficiency and compliance.
- May 2023Series B$16.7M
- May 2021Series B$25M
- Apr 2020Series A$5.1M
- Feb 2019Angel$134.5K
#6
Series A · Bengaluru, Karnataka · founded 2012 · 73 employees$24.7Mraised▾
Conversational AI solutions company that enables organizations to manage customer experience. It is a conversational AI solutions provider that enables organizations to manage customer experience gap. The company offers a range of advanced AI-powered solutions that help businesses build intelligent assistants to engage with customers, improve customer satisfaction, and drive revenue growth.
- Jun 2023Series A$10M
- Aug 2021Series A$14M
- Dec 2019Grant (prize money)$15K
- Jun 2017Seed$450K
#7
Series A · Bengaluru, Karnataka · founded 2011 · 359 employees$11.3Mraised▾
Provider of AI-powered platform for customer experience and support automation. The platform offers tools for self-service, agent support, and employee experience enhancement. It includes features such as AI agents for voice and non-voice support, advanced ticketing, and analytics. The platform also provides solutions for industries including BFSI, retail, travel, and energy.
- Dec 2023Series A$4M
- Jul 2023Series A$6.8M
- Mar 2018Seed$150.4K
- Dec 2016Grant (prize money)$50K
#8
Seed · Bengaluru, Karnataka · founded 2020 · 51 employees$5Mraised▾
Provider of AI agent solutions for customer support and business growth. The company offers AI-powered agents designed to automate customer queries and enhance customer engagement. These agents facilitate personalized customer journeys and streamline in-chat checkouts. The company provides tools for building and managing interactive marketing campaigns. It also offers features such as visual workflow builders and AI-powered customer relationship management.
- May 2024Seed$492K
- Oct 2023Seed$517.8K
- Mar 2022Seed$4.2M
- Mar 2021Seed$755.1K
#9
Series A · Bengaluru, Karnataka · founded 2015 · 97 employees$15.3Mraised▾
Provider of AI-powered customer service automation solutions. It offers a platform automating end-to-end customer service operations using large language model architecture. The solution includes AI agents for chat and voice automation, a co-pilot for human agents to improve response times, and tools for automated quality assurance. It provides actionable insights through reporting and analytics, and integrates with numerous systems to streamline workflows. Support is offered across multiple channels, including WhatsApp, voice, website chat, and social media platforms. The platform aims to improve customer satisfaction, agent productivity, and operational efficiency.
- Nov 2022Series A$1.6M
- Nov 2021Series A$4.5M
- Aug 2020Series A$5M
- May 2019Angel$143.5K
#10
Seed · Bengaluru, Karnataka · founded 2020 · 35 employees$437.3Kraised▾
Provider of a platform for customer service automation using AI. The platform offers tools such as AI agents, chatbots, live chat, and ticketing. It facilitates customer service across websites, mobile apps, and messaging platforms. The platform helps businesses resolve customer queries and automate support functions.
- Jul 2024Grant (prize money)—
- Jul 2023Seed$292.4K
- Mar 2022Angel$144.9K
#11
Seed · Bengaluru, Karnataka · founded 2020 · 46 employees$1.9Mraised▾
Provider of an AI-powered platform for omnichannel support, marketing, and engagement. The platform offers tools for managing customer interactions across multiple channels from a single dashboard. It provides features such as an AI agent, customer segmentation, and retargeting capabilities. The platform also includes support analytics and upselling tools.
- Dec 2023Seed$716.3K
- Jul 2023Seed$487.4K
- 2023Seed—
- Dec 2021Seed$1.3M
#12
Seed · Bengaluru, Karnataka · founded 2016 · 35 employees$3.3Mraised▾
AI based customer journey analytics software solution provider. The platform offers customer journey automation by using AI tools. It manages multiple communication channels including SMS, WhatsApp, VoiceBot, Chatbot, email, and human workforce for automating conversations. The platform leverage artificial intelligence based engines for recommendations. It is a cloud platform that integrates with multiple third party environments to automate customer journeys.
- May 2023Seed$2M
- Jun 2020Seed$1.1M
- Mar 2019Angel$14.5K
- Apr 2017Angel$116.2K
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Riya reads income statements for fun. She covers the real money in a sector — revenue, growth, who actually earns — and never met a vague claim she didn't want a number for.