Best Customer Service Software Companies in Mumbai, India
The 64 best Customer Service Software companies in Mumbai, India in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Haptik.
Ranked: Best Customer Service Software companies in Mumbai
| # | Company | Revenue | Disclosed funding | Revenue YoY | Employees | Founder | Tech stack | Recent signals |
|---|---|---|---|---|---|---|---|---|
| 1 | Karix Mobile marketing and customer engagement solutions for businesses | $282M FY2025 | — | +10% | 390 390 → 493 (+26%) | Sidhant Sachdev | WordPressMySQLPHP+31 | — |
| 2 | Haptik Developer of AI agents and related support and automation software | $27M FY2025 | $12M | +48% | 229 229 → 312 (+36%) | Aakrit Vaish Co-Founder & CEO | HubSpot CMS Hubanime.jsAnimate.css+25 | 1 partnership |
| 3 | Interakt WhatsApp based customer support and communication management platform | $27M FY2025 | $49K | +48% | 218 | Aakrit Vaish Founder & CEO | Cart FunctionalityWordPressMySQL+32 | 1 launch |
| 4 | Copilot AI powered personal assistant | $24M FY2025 | — | +70% | 989 | Harsh Shah Co-Founder | WebflowAmazon Web ServicesGSAP+27 | — |
| 5 | LocoBuzz Customer experience management platform for enterprises 69Tech top 22%Talent top 28%Moat top 32%Growth top 33% All 11 signals ▾Techtop 22% Talenttop 28% Moattop 32% Growthtop 33% Markettop 39% Innovationtop 40% Fundingtop 43% Productbottom 47% Fin. healthbottom 45% Globalbottom 32% Newsbottom 21% Tech: 71 technologies across 6/8 capability areas · Cloud: Amazon Cloudfront, Amazon S3 Talent: 3 named leaders on record · 3 C-suite/founder profiles curated rank vs industry peers · Fliar Intelligence Index 69/100 | $5M FY2025 | $3M | — | 175 175 → 305 (+74%) | Shubhi Agarwal Co-Founder & COO | Cart FunctionalityWordPressMySQL+38 | 1 job opening |
| 6 | AllinCall Research and Solutions AI enabled software solutions provider for banking and insurance industries | $5M FY2025 | $67K | -2% | 158 | Harshita Srivastava Co-Founder | Node.jsPythonCKEditor+17 | — |
| 7 | Getcogno.ai Provider of AI-powered communication and contact center solutions | $5M FY2025 | $67K | -2% | 84 | — | — | — |
| 8 | DoubleTick A cloud-based WhatsApp API and CRM solution | $4M FY2025 | — | +96% | 110 | Deepak Bhagchandani Founder & CEO | SentryNode.jsAmazon ALB+15 | — |
| 9 | SlashRTC AI powered omnichannel customer service and engagement platform | $3M FY2025 | $69K | +46% | 39 39 → 91 (+133%) | Aamir Chougule Co-Founder & MD | WordPress Block EditorElementorWordPress+23 | 2 job openings |
| 10 | Arya.ai Provider of AI-powered platforms and APIs for financial services | $3M FY2025 | $2M | +29% | 52 52 → 85 (+63%) | Deekshith Marla Co-Founder | WebflowZohoGSAP+14 | — |
| 11 | Scogo.ai Provider of no-code AI platform offering customer support | $2M FY2025 | $35K | +30% | — | Nitin Dhawal Co-Founder & CEO | Cart FunctionalityNode.jsRadix UI+14 | 1 launch |
| 12 | Inscripts Chatbot applications for customer service | $2M FY2025 | — | -7% | 45 | Anant Garg Founder | — | — |
| 13 | Futwork Provider of AI-powered contact center solutions 78Tech top 28%Talent top 28%Growth top 30%Moat top 31% All 13 signals ▾Techtop 28% Talenttop 28% Growthtop 30% Moattop 31% Innovationtop 33% AItop 35% Customerstop 35% Producttop 40% Fundingtop 44% Fin. healthtop 44% Markettop 50% Globalbottom 39% Newsbottom 18% Tech: 45 technologies across 5/8 capability areas · Cloud: Amazon Ses, Amazon Web Services Talent: 3 named leaders on record · 3 C-suite/founder profiles curated rank vs industry peers · Fliar Intelligence Index 78/100 | $2M FY2025 | $4M | +42% | 49 | Sri Ganapathy Co-Founder | Cart FunctionalityApexCharts.jsBootstrap+23 | 1 expansion |
| 14 | Agami Tech Customer interaction management platform | $1M FY2025 | — | +24% | 276 | Digish Shah Co-Founder & Head - Global Sales & Alliances | WordPressMySQLPHP+32 | — |
| 15 | QuickMetrix Brand measurement and social media analytics tool | $1M FY2025 | $167K | +47% | 3,830 | Vijay Kanchan Co-Founder & CTO | WordPress Block EditorElementorWordPress+29 | — |
| 16 | GreyLabs AI-powered speech analytics solutions for enterprises 62AI top 26%Growth top 28%Talent top 28%Moat top 30% All 9 signals ▾AItop 26% Growthtop 28% Talenttop 28% Moattop 30% Fundingtop 36% Techtop 46% Marketbottom 45% Globalbottom 37% Fin. healthbottom 31% AI: Classified as an AI company · Product described with: ai-powered, generative ai Growth: Web rank 10,000,000 → 5,000,000 YoY · Fresh capital in last 24 mo rank vs industry peers · Fliar Intelligence Index 62/100 | $451K FY2025 | $2M | — | — | Shreyas Patel Co-Founder & CTO | Node.jsRadix UIGoogle Cloud+16 | 1 partnership · 1 award |
| 17 | Desky Cloud-based customer support software | $367K FY2024 | — | +8% | 10 | Hetul Patel Founder | BootstrapAmazon Web ServicesSelect2+10 | — |
| 18 | Navana Provider of voice artificial intelligence solutions for enterprise applications 40AI top 30%Talent top 38%Tech top 40%Moat top 41% All 9 signals ▾AItop 30% Talenttop 38% Techtop 40% Moattop 41% Growthtop 45% Fundingbottom 44% Globalbottom 37% Fin. healthbottom 35% Marketbottom 29% AI: Classified as an AI company · Product described with: artificial intelligence Talent: 2 named leaders on record · 2 C-suite/founder profiles curated rank vs industry peers · Fliar Intelligence Index 40/100 | $251K FY2025 | $1M | +39% | 5 | Jai Nanavati Co-Founder & CTO | Framer SitesReactCloudflare+11 | — |
Top 12 Customer Service Software companies in Mumbai
#1
Series A · Mumbai, Maharashtra · founded 2023$1.6Mraised▾
AI-powered speech analytics solutions for enterprises. The platform enables users to extract insights from customer interactions and business data. It provides personalized feedback and performance insights to customer service teams to streamline service operations. It enables users to upload call recordings, analyze calls, and generate reports in real time. The platform uses generative AI to deliver insights from customer conversations to enhance agent performance and customer experience.
- Jul 2025Series A$9.6M
- Jul 2024Seed$126.4K
- May 2024Seed$1.5M
#2
Seed · Mumbai, Maharashtra · founded 2018 · 5 employees$1.5Mraised▾
Provider of voice artificial intelligence solutions for enterprise applications. The company delivers voice-based technologies and products for digital service accessibility. It offers a platform to build and evaluate telephony voice agents. It provides speech models for real-time and batch use cases. It delivers batch-processed transcripts, call summaries, and performance insights.
- Jun 2025Seed$1.5M
- Apr 2021Grant (prize money)—
- Jul 2020Grant (prize money)—
- Apr 2019Seed—
#3
Series A · Mumbai, Maharashtra · founded 2016 · 49 employees$4Mraised▾
Provider of AI-powered contact center solutions. It offers human and AI-driven contact center services for various industries, including logistics, fintech, education, and banking. The company provides full-stack customer communication solutions, integrating APIs with leading CRMs and utilizing proprietary interactive scripts. Real-time data collection and communication flows (WhatsApp, IVR, SMS) are key features. AI agents handle complex calls, while AI-driven training and quality assurance tools enhance agent performance. The company also offers a hybrid model with trained specialists for increased conversions and customer support.
- Sep 2024Series A$2.5M
- Mar 2022Angel$1M
- Apr 2021Seed$66.8K
- Aug 2018Seed$150.1K
#4
Seed · Mumbai, Maharashtra · founded 2022$493.2Kraised▾
AI-powered sales engagement platform designed to help sales teams. It leverages the open and response rates of WhatsApp messaging to enable communication with prospects, leading to developed contact and conversion rates compared to traditional channels like email and calls. The platform offers features such as AI-driven conversational assistance, automated messaging, CRM integration, and WhatsApp communication with number masking to protect customer privacy.
- Sep 2024Seed$500K
- Oct 2023Seed$493.2K
#5
Series A · Mumbai, Maharashtra · founded 2015 · 175 employees$2.9Mraised▾
Customer experience management platform for enterprises. It offers solutions for social media management, digital customer care, online response management, and omnichannel support. It helps businesses understand customer sentiment, manage interactions across various channels, and make data-driven decisions to improve the customer experience. The platform facilitates marketing research and provides WhatsApp Business services. It offers features such as sentiment analysis, intent decoding, and workflow automation.
- Jun 2023Series A$1.4M
- Apr 2021Seed$1.2M
- May 2018Angel$147K
- Oct 2016Angel$35.7K
#6
Seed · Mumbai, Maharashtra · founded 2021$300.3Kraised▾
AI based platform offering sales assistant solutions. It provides sales and marketing solutions, including a virtual agent that is alterable for businesses to enhance sales and support. It leverages AI to enhance salespeople productivity. It offers a virtual agent that qualifies leads, initiates automatic interactions with leads, and arranges for follow-up conversations.
- Apr 2024Seed$300.3K
#7
Acquired · Mumbai, Maharashtra · founded 2013 · 229 employees$12.2Mraised▾
Developer of AI agents and related support and automation software. The company provides tools for building, deploying, and managing AI-powered virtual assistants across various communication channels. It offers solutions for customer service, sales, booking, and lead qualification. The company’s platform includes features for data integration, analytics, and collaboration between AI agents and human agents.
- Apr 2016Series B$11.2M
- Sep 2014Series A$1M
#8
Acquired · Mumbai, Maharashtra · founded 2013 · 52 employees$2.3Mraised▾
Provider of AI-powered platforms and APIs for financial services. It offers solutions for cash flow forecasting, intelligent document processing, AI-driven onboarding, and audio intelligence. The company's products include an AI API platform, a secure API gateway, and an AI agent orchestration platform. The company focuses on streamlining operations, enhancing security, and driving data-critical decisions through autonomous finance applications.
- May 2020Seed$533.6K
- Jan 2020Angel$182.1K
- May 2018Seed$331.2K
- Jul 2017Seed$195.3K
#9
Seed · Mumbai, Maharashtra · founded 2019 · 53 employees$1Mraised▾
Provider of AI development and data analytics services. Its other services includes cloud, BI, digital transformation, robotic process automation, document processing, and other technical services. The company's products can be implemented easily for complex documentary workflows in the corporate sector, corporate banking, transaction banking, trade finance, financial institutions, stock exchanges, insurance, and logistics providers.
- Jan 2022Seed$1M
#10
Seed · Mumbai, Maharashtra · founded 2015 · 3830 employees$167Kraised▾
Quick Metrix is a cloud based brand value measurement and digital media analytics tool. Provides for online media research, social media analytics and brand campaigns effectiveness. Features include identifying influencers for marketing, campaigns visibility and brand awareness.. Also offers real time analytics on content aggregated from social media for studying customer behavior. Other features include publishing and scheduling posts on social media websites with e-mail alerts. Claims to be angel funded.
- Sep 2022Angel$30.6K
- May 2017Angel$29.6K
- Sep 2015Angel$106.7K
#11
Acquired · Mumbai, Maharashtra · founded 2013 · 32 employees$500Kraised▾
Web based platform providing customer support tools for businesses that enables them to interact with customers through digital and non-digital channels. Features include multi-channel helpdesk for email and social conversations along with chat support in realtime, ticket management dashboard, engagement with visitors on the site, chat monitoring, ticket forwarding, custom forms and QR codes to reach customers offline along with a white label offer for brands. Raised Angel Funding from CCAvenues CEO Vishwas Patel in May 2015. Claims to have about 1,000 customers, including names such as Housing, Yatra and CCAvenue as of Dec 2015. Acquired by Interactive Intelligence for an undisclosed amount in Dec 2015.
- May 2015Angel—
- Sep 2013Seed$500K
#12
Seed · Mumbai, Maharashtra · founded 2016 · 1 employees$299.5Kraised▾
Tiger.do is a mobile-first customer service application to engage with and convert customers. Business owners get alerts on the application as soon as a customer visits the website along with a history of the customer's previous visit to the website. The business can then engage with the customers through a live widget and create a lead generation form for future engagement. The application also offers features for website traffic analytics, social media engagement, SEO tracking and pop-ups to keep the company website updated. The company also offers a desktop application for live chat. The application is offered in a single plan costing INR12,999 per year.
- May 2016Angel$299.5K
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Riya reads income statements for fun. She covers the real money in a sector — revenue, growth, who actually earns — and never met a vague claim she didn't want a number for.