Company lists
The Mumbai edition · 2026

Customer service softwarecompanies in Mumbai

Chatbots, contact center, AI customer service, CRM & sales, messaging & CPaaS and more: the companies building customer service software in Mumbai, Maharashtra, with their founders, funding, team size and business models.

63 company profiles26 with reported revenue12 with recorded fundingOctober 2026 edition
Mumbai · Photo: Wikimedia Commons (Creative Commons Attribution-ShareAlike 4.0)

Recent customer service software business events in India

Funding, M&A, contract wins and launches involving 1,046 customer service software companies in India, last 24 months: 22 launches · 11 funding rounds · 6 M&A deals · 2 Contracts. Newest first; companies and investors link to their Fliar profiles. Latest event in our news feed: Apr 2026.

FundingSeries A

AARU

Aaru Raises $80M Series A for Synthetic Consumer and Political Research

M&AAcquisition · Announced

Exotel acquires Dubverse

Exotel has acquired the core team of voice AI startup Dubverse

Telecommunications
ContractTechnology

Dubverse · client: Exotel

Exotel has acqui-hired the core team of voice AI startup Dubverse, including co-founders Anuja Dhawan and Varshul Gupta, to focus on conversational intelligence.

Voice AI
Funding

Bolna

Y-Combinator-backed Bolna raised $6.3 million,

Investors Y combinator
Voice AI
FundingMulti-tiered round

AARU

Aaru is another startup, founded in March 2024, that got a $1 billion headline valuation through a deal involving multiple investment tiers.

Investors Na
AI
LaunchHarmony

Exotel

As enterprises across the Middle East fast-track AI adoption in customer experience, Exotel has announced the regional launch of Harmony, its AI-powered, human-assisted CX orchestration…

CX orchestration platform
LaunchZoho ERP

Zoho

Kumbakonam, January 23 Zoho, a global technology company headquartered in Chennai, today launched Zoho ERP, a comprehensive enterprise resource planning solution for Indian businesses,…

Enterprise Resource Planning (ERP) Solution
LaunchFreddy

Freshworks

Freshworks’ AI platform, Freddy, has gained significant traction since launch, with more than 6,000 customers paying for AI-powered solutions.

AI platform
FundingSeries D

Arya

With farmers facing greater climate‑related threats to their livelihoods, the company is expanding its services with funding from climate‑focused GEF Capital Partners, a spinout from the…

Agtech
M&AAcquisition · Completed

Zoho acquires Asimov robotics

Zoho has acquired Asimov Robotics, a 13-year-old robotics startup, as part of its broader effort to deepen its research and development capabilities in robotics and other advanced…

Robotics
M&AAcquisition · Announced

Freshworks acquires Firehydrant

Freshworks has signed a definitive agreement to acquire FireHydrant, an AI-powered incident management platform, with the deal expected to close in its first fiscal quarter of 2026.

IT Operations
LaunchSureMatch

Impactsure technologies

Impactsure Technologies, a leading global provider of AI-driven solutions for banking and financial services, today announced the launch of SureMatch, its next-generation Agentic AI…

Agentic AI platform for Global Trade
LaunchAI-powered Post Call Analytics

Acefone

Acefone, a leading cloud communication platform, announced the launch of AI-powered Post Call Analytics.

Post-Call Analytics
LaunchInterakt

Haptik

Haptik, a Reliance Jio Platforms subsidiary and conversational AI company, has launched a new 'AI for All' initiative, offering enterprise-grade AI Agents to small and medium businesses…

CRM, marketing, and support automation platform
M&AAcquisition · Announced

NICE Ltd acquires Cognigy

Eurazeo announces the sale of its stake in Cognigy to NICE Ltd for an amount valued at $955 million.

Conversational AI
LaunchVahana Hub

Decimal technologies

Decimal Technologies announced the strategic revamp of Vahana Hub into a public marketplace of APIs and composable apps.

Public marketplace of APIs and composable apps
LaunchKapture EX

Kapture Cx

Kapture CX, India’s leading GenAI-powered CX automation platform has recently announced the launch of Kapture EX, an AI-first solution that unifies workflows, communication and…

AI-first enterprise CX platform
ContractSupply

Kapture · client: Permacast

Climate technology company Kapture has entered into a supply agreement with precast concrete manufacturer Permacast to permanently store carbon dioxide captured from diesel engines in…

Climate Technology
LaunchAgentic AI solutions

Wolken Software

Wolken Software is set to build on its momentum with the launch of new Agentic AI solutions in 2025.

LaunchCoffee Table Book

Locobuzz

Locobuzz also launched an exclusive Coffee Table Book depicting its transformation, presence in the industry, and future of digital customer interactions.

Publication
M&AAcquisition · Announced

DataLens acquires Oneclick technologies

Datalens, a global data engineering and AI solutions company, announced an acquisition of OneClick Technologies, a niche GenAI and CX solution provider, in a strategic move to bring an…

GenAI and CX solutions
LaunchDynamic PoPs

Arya

Aryaka has added dynamic PoPs to meet customers’ connectivity and regulatory compliance needs.

Network Infrastructure
M&AAcquisition · Announced

DataLens acquires Oneclick technologies

Datalens, a global data engineering and AI solutions company, announced an acquisition of OneClick Technologies, a niche GenAI and CX solution provider, in a strategic move to bring an…

GenAI and CX solution provider
FundingGrowth-stage

Mihup

conversation intelligence platform Mihup with $5.92 million funding.

Conversation Intelligence
LaunchConVox Call Center Solution

Deepija Telecom

Deepija Telecom, a leader in communication solutions, announces the launch of its new version of ConVox Call Center Solution, designed to help businesses streamline operations and…

Call Center Solution

Customer service software companies in Mumbai, by revenue

Browse customer service software companies in Mumbai by reported revenue, one-year revenue growth, revenue model, age and stage. The 26 companies below are the largest by their most recent reported revenue among 26 customer service software companies in Mumbai, Maharashtra that have filed a figure in the last four years. Every figure keeps its own reporting period, so compare periods before comparing amounts.

Showing 25 of 26

Provider of cloud-based communications platform as a service

Customer success management
₹53.05 crFY 2023-24
Not reported
82+0% 12 mo to Sep 2024LinkedIn · Jul 2026
16 yr2010
0none in 3 months

Customer experience management platform for enterprises

Customer success management
₹42.80 crFY 2024-25
Not reported
305+58% 12 mo to Mar 2024LinkedIn · Jul 2026
11 yr2015
1postings · last posted Aug 2026

A cloud-based WhatsApp API and CRM solution

Marketingtech
₹36.84 crFY 2024-25
+96%2024–2025
110+39% 12 mo to Sep 2024recorded Sep 2024
4 yr2022
0none in 3 months

AI powered omnichannel customer service and engagement platform

Customer service software
₹29.56 crFY 2024-25
+46%2024–2025
91+86% 12 mo to Mar 2024LinkedIn · Jul 2026
10 yr2016
0none in 3 months · last posted Jun 2026

Provider of no-code AI platform offering customer support

Chatbots
₹18.69 crFY 2024-25
+30%2024–2025
11LinkedIn · Jul 2026
8 yr2018
0none in 3 months

Chatbot applications for customer service

Cybersecurity
₹18.23 crFY 2024-25
-7%2024–2025
29+12% 12 mo to Sep 2024LinkedIn · Jul 2026
17 yr2009
0none in 3 months

Provider of AI-powered contact center solutions

Customer service software
₹17.24 crFY 2024-25
+42%2024–2025
881+36% 12 mo to Aug 2024LinkedIn · Jul 2026
10 yr2016
0none in 3 months · last posted Feb 2025

Customer interaction management platform

Customer service software
₹12.18 crFY 2024-25
+24%2024–2025
92-10% 12 mo to Sep 2024LinkedIn · Jul 2026
12 yr2014
0none in 3 months · last posted Jun 2026

Cloud-based communication solutions for businesses

Telecom infrastructure tech
₹12.16 crFY 2024-25
+155%2024–2025
52LinkedIn · Jul 2026
43 yr1983
1postings · last posted Aug 2026

Cloud-based social media customer helpdesk

Customer service software
₹11.34 crFY 2023-24
+14%2023–2024
—Not available
10 yr2016
0none in 3 months

Brand measurement and social media analytics tool

Marketingtech
₹8.59 crFY 2024-25
+47%2024–2025
76+73% 12 mo to Sep 2024LinkedIn · Oct 2026
11 yr2015
0none in 3 months · last posted Jun 2021

AI-powered speech analytics solutions for enterprises

Natural language processing
₹3.81 crFY 2024-25
Not reported
90LinkedIn · Jul 2026
3 yr2023
0none in 3 months

Provider of voice artificial intelligence solutions for enterprise applications

Ai infrastructure
₹2.13 crFY 2024-25
+39%2024–2025
34-58% 12 mo to Sep 2024LinkedIn · Jul 2026
8 yr2018
0none in 3 months

AI powered platform offering solutions for customer service

Chatbots
₹1.37 crFY 2024-25
+6316%2024–2025
—Not available
3 yr2023
0none in 3 months

Provider of an AI platform for knowledge, automation, and communications

Enterprise collaboration
₹1.34 crFY 2024-25
+50%2024–2025
21LinkedIn · Jul 2026
14 yr2012
0none in 3 months

Telephony solutions through voice and mobile customer care platform

Customer service software
₹99.42 lakhFY 2024-25
+30%2024–2025
4LinkedIn · Jul 2026
25 yr2001
1postings · last posted Sep 2026

Provider of AI chatbot solutions for businesses

Customer service software
₹92.29 lakhFY 2024-25
+9129%2024–2025
—Not available
3 yr2023
0none in 3 months

VoIP and cloud communication service for call centers

Customer service software
₹62.02 lakhFY 2024-25
-8%2024–2025
109LinkedIn · Jul 2026
25 yr2001
0none in 3 months

Mobile-first helpdesk applications for HVAC industries

Customer service software
₹59.41 lakhFY 2024-25
+81%2024–2025
11LinkedIn · Jul 2026
10 yr2016
0none in 3 months

AI-powered sales engagement platform designed to help sales teams

Customer success management
₹55.28 lakhFY 2024-25
+286%2024–2025
6LinkedIn · Jul 2026
4 yr2022
0none in 3 months

Software and hardware solution for call center

Management consulting services
₹36.50 lakhFY 2021-22
Not reported
5LinkedIn · Jul 2026
11 yr2015
0none in 3 months

Mobile first customer service and engagement application

Customer service software
₹26.05 lakhFY 2022-23
Not reported
1-50% 12 mo to May 2023recorded May 2023
10 yr2016
0none in 3 months

Queue management and shipment tracking software solutions.

Logistics tech
₹6.60 lakhFY 2021-22
Not reported
24LinkedIn · Jul 2026
33 yr1993
—No postings tracked

AI based platform offering customer engagement solutions for businesses

Chatbots
₹6.78 lakhFY 2024-25
Not reported
—Not available
3 yr2023
0none in 3 months

Customer care automation platform

Marketingtech
₹0.14 lakhFY 2023-24
-96%2023–2024
7LinkedIn · Jul 2026
10 yr2016
0none in 3 months
26 of 63 companies shown here · the full list is on Radar
Fliar Radar

Explore all 63 customer service software companies in Mumbai on Radar

This page shows the top 26. Radar has the complete, filterable list with contacts and live company signals.

Open customer service software in Mumbai on Radar
  • Every company, not just 50All 63 customer service software companies in Mumbai, filterable by stage, funding, team size, revenue model and age.
  • Founders and decision-makersLeadership teams with roles and verified LinkedIn profiles, ready for outreach.
  • Live signalsFunding rounds, hiring, launches and M&A as they happen, with alerts on the companies you follow.
  • Save and exportBuild lists, compare companies side by side and export them from your Radar account.

Explore customer service software companies in Mumbai by what you are looking for

Browse top customer service software companies in Mumbai, from chatbot makers to omnichannel support platforms. Find customer support software providers and customer service startups in Mumbai that match your need.

7 ways to explore customer service software in Mumbai

Chatbot & conversational AI companiesContact center & omnichannel support platformsAI & agentic AI for customer serviceCRM, lead management & sales automation softwareMessaging & communications platformsCustomer service software startups in Mumbai

Chatbot & conversational AI companies

Builders of chatbots, WhatsApp bots and conversational AI for support.

  1. DoubleTick

    A cloud-based WhatsApp API and CRM solution

    Marketingtech
    See in list
  2. Scogo.ai

    Provider of no-code AI platform offering customer support

    Chatbots
    See in list
  3. Inscripts

    Chatbot applications for customer service

    Cybersecurity
    See in list
  4. GreyLabs

    AI-powered speech analytics solutions for enterprises

    Natural language processing
    See in list
  5. Navana

    Provider of voice artificial intelligence solutions for enterprise applications

    Ai infrastructure
    See in list

Contact center & omnichannel support platforms

Platforms for call centers, live chat, self service and omnichannel customer support.

  1. Tubelight Communications

    Provider of cloud-based communications platform as a service

    Customer success management
    See in list
  2. LocoBuzz

    Customer experience management platform for enterprises

    Customer success management
    See in list
  3. DoubleTick

    A cloud-based WhatsApp API and CRM solution

    Marketingtech
    See in list
  4. SlashRTC

    AI powered omnichannel customer service and engagement platform

    Customer service software
    See in list
  5. Scogo.ai

    Provider of no-code AI platform offering customer support

    Chatbots
    See in list

AI & agentic AI for customer service

AI agents and analytics tools that automate customer support and conversations.

  1. Scogo.ai

    Provider of no-code AI platform offering customer support

    Chatbots
    See in list
  2. GreyLabs

    AI-powered speech analytics solutions for enterprises

    Natural language processing
    See in list
  3. Navana

    Provider of voice artificial intelligence solutions for enterprise applications

    Ai infrastructure
    See in list
  4. Verbalyze

    AI powered platform offering solutions for customer service

    Chatbots
    See in list
  5. AXS Solution & Consulting

    Provider of an AI platform for knowledge, automation, and communications

    Enterprise collaboration
    See in list

CRM, lead management & sales automation software

Customer relationship, lead management and sales automation tools.

  1. DoubleTick

    A cloud-based WhatsApp API and CRM solution

    Marketingtech
    See in list
  2. ArrowAI

    Customer care automation platform

    Marketingtech
    See in list
  3. Fluid AI

    Provider of an agentic AI platform for enterprise workflow automation

    Generative ai
    See in list
  4. Sales Agents AI

    AI based platform offering sales assistant solutions

    Sales force automation
    Website
  5. Interakt

    WhatsApp based customer support and communication management platform

    Marketingtech
    Website

Messaging & communications platforms

Platforms for WhatsApp, SMS and cloud communications with customers.

  1. Tubelight Communications

    Provider of cloud-based communications platform as a service

    Customer success management
    See in list
  2. Inscripts

    Chatbot applications for customer service

    Cybersecurity
    See in list
  3. Simple2Call

    Cloud-based communication solutions for businesses

    Telecom infrastructure tech
    See in list
  4. AXS Solution & Consulting

    Provider of an AI platform for knowledge, automation, and communications

    Enterprise collaboration
    See in list
  5. Saleschat.pro

    AI-powered sales engagement platform designed to help sales teams

    Customer success management
    See in list

Customer service software startups in Mumbai

Newer customer service software companies founded in recent years.

  1. DoubleTick

    A cloud-based WhatsApp API and CRM solution

    Marketingtech
    See in list
  2. GreyLabs

    AI-powered speech analytics solutions for enterprises

    Natural language processing
    See in list
  3. Verbalyze

    AI powered platform offering solutions for customer service

    Chatbots
    See in list
  4. Owtobot.com

    Provider of AI chatbot solutions for businesses

    Customer service software
    See in list
  5. Saleschat.pro

    AI-powered sales engagement platform designed to help sales teams

    Customer success management
    See in list
20 companies in Mumbai

Customer service software companies hiring in Mumbai

Companies currently hiring.

  1. LocoBuzz

    Customer experience management platform for enterprises

    Customer success management
    See in list
  2. SlashRTC

    AI powered omnichannel customer service and engagement platform

    Customer service software
    See in list
  3. Futwork

    Provider of AI-powered contact center solutions

    Customer service software
    See in list
  4. Agami Tech

    Customer interaction management platform

    Customer service software
    See in list
  5. Simple2Call

    Cloud-based communication solutions for businesses

    Telecom infrastructure tech
    See in list
10 companies in Mumbai
Mobile reach

Top 7 customer service software apps from Mumbai

The most-installed Android apps published by customer service software companies headquartered in Mumbai — 3.1M installs between them. 7 companies on this page publish at least one app; each company (legal entity) appears once, with its most-installed app.

1 of 7
1

Futwork - Remote Opportunities

by Futwork

Installs2.7M
Rating4.028K ratings
Last updatedMay 2026
View on Google Play ↗
Futwork - Remote Opportunities screenshot 1Futwork - Remote Opportunities screenshot 2Futwork - Remote Opportunities screenshot 3Futwork - Remote Opportunities screenshot 4Futwork - Remote Opportunities screenshot 5
2

Interakt for WhatsApp Business

by Interakt

Installs273K
Rating3.722K ratings
Installs, year on year+58%
Last updatedJun 2026
View on Google Play ↗
Interakt for WhatsApp Business screenshot 1Interakt for WhatsApp Business screenshot 2Interakt for WhatsApp Business screenshot 3Interakt for WhatsApp Business screenshot 4Interakt for WhatsApp Business screenshot 5Interakt for WhatsApp Business screenshot 6
3

DoubleTick CRM

by DoubleTick

Installs116K
Rating3.33700 ratings
Installs, year on year+21%
Last updatedJun 2026
View on Google Play ↗
DoubleTick CRM screenshot 1DoubleTick CRM screenshot 2DoubleTick CRM screenshot 3DoubleTick CRM screenshot 4DoubleTick CRM screenshot 5
4

Pureblu Technician

by Pureblu

Installs2K
Rating—
Last updatedMay 2026
View on Google Play ↗
Pureblu Technician screenshot 1Pureblu Technician screenshot 2
5

Locobuzz – CX Management App

by LocoBuzz

Installs1K
Rating—
Last updatedMay 2026
View on Google Play ↗
Locobuzz – CX Management App screenshot 1Locobuzz – CX Management App screenshot 2Locobuzz – CX Management App screenshot 3Locobuzz – CX Management App screenshot 4
The business behind the activity

Customer service software financials in Mumbai

Revenue, profit and growth from the filed annual accounts of 22 customer service software companies in Mumbai, Maharashtra for FY24-25 — 27 of the 63 companies on this page file accounts with the Ministry of Corporate Affairs. The five largest earn 69% of the revenue, so medians describe the typical company better than totals.

combined revenue, FY24-25₹212.94 cr

22 companies filing accounts

combined net profit₹3.13 cr

1.5% aggregate margin

are profitable68%

15 of 22 companies

median revenue~₹3.0 cr

the typical company

median revenue growth+36%

into FY24-25

earned by the top five69%

revenue concentration

Six-year view

Combined revenue of filing companies

₹73.87 crFY19-2018 filers
₹90.89 crFY20-2118 filers
₹124.27 crFY21-2219 filers
₹157.54 crFY22-2321 filers
₹211.05 crFY23-2421 filers
₹212.94 crFY24-2522 filers

The number of companies filing changes each year; the three-year cohort below compares like with like.

Like-for-like

The same 17 companies over three years

+109%
FY22-23₹98.94 cr−₹12.29 cr net
FY23-24₹146.66 cr−₹1.25 cr net
FY24-25₹206.77 cr₹3.16 cr net

Companies with accounts for all three years, so growth is not an artefact of who filed.

Scale and profit

Bigger companies are far more often profitable

Under ₹1 cr967% profitable
₹1–10 cr560% profitable
₹10–100 cr875% profitable
₹100–1,000 cr0—
Over ₹1,000 cr0—

Companies by FY24-25 revenue. Bars show how many companies sit in each band.

Momentum

How fast revenue moved into FY24-25

Shrinking2
0–20%1
20–50%11
50–100%2
Doubled+2

18 companies with accounts for both years; median growth +36%.

Profitability

Profit is concentrated at the top

15profitable
7loss-making
1.5%aggregate margin
1.0%median margin

The aggregate margin is pulled up by a few large filers; the median shows the typical company.

Growth leaders · ₹10 cr+ revenue

Fastest growing, FY24-25

CompanyGrowthRevenue
Simple2CallSIMPLE TELECOM PRIVATE LIMITED+155%₹12.16 cr
DoubleTickAPPORT SOFTWARE SOLUTIONS PRIVATE LIMITED+96%₹36.84 cr
SlashRTCSLASHRTC SOFTWARE SERVICES PRIVATE LIMITED+46%₹29.56 cr
FutworkWYNAUT WEBVENTURES PRIVATE LIMITED+42%₹17.24 cr
LocoBuzzLOCOBUZZ SOLUTIONS PRIVATE LIMITED+31%₹42.66 cr
Scogo.aiSCOGO NETWORKS PRIVATE LIMITED+30%₹18.69 cr
Profit leaders · ₹10 cr+ revenue

Highest net margins, FY24-25

CompanyMarginRevenue
InscriptsINSCRIPTS (I) PRIVATE LIMITED14.9%₹18.23 cr
SlashRTCSLASHRTC SOFTWARE SERVICES PRIVATE LIMITED3.2%₹29.56 cr
Scogo.aiSCOGO NETWORKS PRIVATE LIMITED1.8%₹18.69 cr
Agami TechAGAMI TECH PRIVATE LIMITED1.3%₹12.18 cr
Simple2CallSIMPLE TELECOM PRIVATE LIMITED0.9%₹12.16 cr
LocoBuzzLOCOBUZZ SOLUTIONS PRIVATE LIMITED0.3%₹42.66 cr
Inside the industry

Sub-sectors compared, FY24-25

Sub-sectorCompaniesRevenueMedian revenueProfitableMargin
Customer service software8₹66.86 cr~₹2.9 cr75%1.4%
Leaders

Largest customer service software companies by revenue, FY24-25

Company · legal entityRevenueNet resultMarginGrowth
LocoBuzzLOCOBUZZ SOLUTIONS PRIVATE LIMITED₹42.66 cr₹12.41 lakh0.3%+31%
DoubleTickAPPORT SOFTWARE SOLUTIONS PRIVATE LIMITED₹36.84 cr−₹36.00 lakh-1.0%+96%
SlashRTCSLASHRTC SOFTWARE SERVICES PRIVATE LIMITED₹29.56 cr₹94.48 lakh3.2%+46%
Scogo.aiSCOGO NETWORKS PRIVATE LIMITED₹18.69 cr₹34.02 lakh1.8%+30%
InscriptsINSCRIPTS (I) PRIVATE LIMITED₹18.23 cr₹2.72 cr14.9%-7%
FutworkWYNAUT WEBVENTURES PRIVATE LIMITED₹17.24 cr−₹62.15 lakh-3.6%+42%
Agami TechAGAMI TECH PRIVATE LIMITED₹12.18 cr₹16.30 lakh1.3%+24%
Simple2CallSIMPLE TELECOM PRIVATE LIMITED₹12.16 cr₹10.67 lakh0.9%+155%
QuickMetrixLIGHTHOUSE TECHNOLOGIES PRIVATE LIMITED₹8.59 cr₹10.11 lakh1.2%+47%
ImpactsureIMPACTSURE TECHNOLOGIES PRIVATE LIMITED₹4.75 cr₹32.86 lakh6.9%+13%
Some figures are available to Radar members.Log in to Radar to see every figure

Standalone annual accounts filed with the Ministry of Corporate Affairs. Brands that share one legal entity are shown together and counted once.

Industry landscape report

AdTech Industry Landscape of Mumbai

The financials above are one chapter. The full customer service software landscape of Mumbai maps the whole industry — every segment, the capital behind it, the talent market and where the next opportunities are.

  • Market map of every sub-sector
  • Funding & company formation by year
  • Revenue, profit & financial strength
  • Digital footprint: traffic, apps, releases
  • Hiring, skills & pay
  • Founders & leaders
  • News & sentiment
  • Where demand runs ahead of supply
Read the customer service software landscape of Mumbai
For investors and data teams

Put this intelligence into your own tools

The figures on this page come from Fliar’s company, funding and MCA filings data. Use it through the Investor Intelligence API and MCA financials feeds, or explore every company, filing and investor in Radar.

Capital & corporate activity

Customer service software funding and M&A across India

278 recorded equity rounds have gone to 1,046 customer service software companies in India — how much, at which stage, into which sub-sectors, from whom, and how Mumbai compares. Debt, IPO and grant rounds are excluded.

equity rounds, last 12 months2

US$5.50m

equity rounds, last 24 months13

US$28.27m

raised over five yearsUS$278.35m

112 rounds in India

M&A deals, India6

last 24 months

Capital by year

Equity funding into customer service software in India

amount rounds
$114m201826
$154m201922
$26m202026
$107m202131
$76m202226
$47m202322
$24m202424
$19m20257
$5.5m20262

Bars show US$ raised; the number under each year is equity rounds. 2026 is year to date. The peak year was 2019, with US$154.09m across 22 rounds.

The funding ladder · five years

Rounds and typical cheque by stage

AngelUS$3.04m17 rounds · median US$61k
SeedUS$45.64m70 rounds · median US$459k
Series AUS$78.33m17 rounds · median US$4.00m
Series BUS$76.35m6 rounds · median US$14.22m
Series CUS$35.00m1 rounds · median US$35.00m
Series D+US$40.00m1 rounds · median US$40.00m
Where the money went · five years

Most-funded sub-sectors

Customer service softwareUS$203.96m49 rounds · 27 companies
ChatbotsUS$32.68m20 rounds · 13 companies
Natural language processingUS$12.75m8 rounds · 4 companies
Customer success managementUS$10.65m9 rounds · 4 companies
Generative aiUS$6.14m2 rounds · 1 companies
Insurance itUS$3.48m3 rounds · 1 companies
E-commerce enablersUS$3.36m6 rounds · 1 companies
Corporate activity · last 24 months

M&A in India

6Acquisition

Most active acquirers

  1. DataLens2
  2. Exotel1
  3. Zoho1
  4. Freshworks1
  5. NICE Ltd1

Most acquired or merged

  1. Oneclick technologies2
  2. Dubverse1
  3. Asimov robotics1
  4. Firehydrant1
  5. Cognigy1

Each deal appears in the events strip at the top of the page.

Customer service software funding in Mumbai

12 customer service software companies in Mumbai have recorded equity funding, US$22.57m in total. Totals and round dates describe the historical record; they are not current valuations.

Founders and momentum in Mumbai

Meet the people behind customer service software companies in Mumbai. 41 of 63 companies list founders or leaders; where a public LinkedIn profile matches exactly, the expanded profile shows the photo, headline, location and education.

Explore Mumbai customer service software companies by sub-sector

The most common specialisations among customer service software companies in Mumbai. Open a company to see what it sells, who runs it and how far it has come.

Keep exploring customer service software in India and nearby markets.

Coming soon