Company lists
The Mumbai edition · 2026

Customer success managementcompanies in Mumbai

Engagement, support, chatbots, experience, analytics and more: the companies building customer success management in Mumbai, Maharashtra, with their founders, funding, team size and business models.

45 company profiles23 with reported revenue6 with recorded fundingOctober 2026 edition
Mumbai · Photo: Wikimedia Commons (Creative Commons Attribution-ShareAlike 4.0)

Recent customer success management business events in India

Funding, M&A, contract wins and launches involving 536 customer success management companies in India, last 24 months: 14 launches · 10 M&A deals · 5 funding rounds · 2 Contracts. Newest first; companies and investors link to their Fliar profiles. Latest event in our news feed: Apr 2026.

M&AAcquisition · Announced

Exotel acquires Dubverse

Exotel has acquired the core team of voice AI startup Dubverse

Telecommunications
ContractTechnology

Dubverse · client: Exotel

Exotel has acqui-hired the core team of voice AI startup Dubverse, including co-founders Anuja Dhawan and Varshul Gupta, to focus on conversational intelligence.

Voice AI
M&AAcquisition · Announced

Capillary technologies acquires Sessionm

Capillary Technologies, a global leader in AI-powered customer loyalty and engagement solutions, today announced it has entered into a definitive agreement to acquire SessionM, the…

Customer engagement and loyalty company
M&AAcquisition · Announced

Capillary technologies acquires Session

Capillary Technologies India has announced the acquisition of Mastercard-owned Session M in an all-cash $20 million deal, marking a significant overseas expansion for the…

SaaS
LaunchHarmony

Exotel

As enterprises across the Middle East fast-track AI adoption in customer experience, Exotel has announced the regional launch of Harmony, its AI-powered, human-assisted CX orchestration…

CX orchestration platform
LaunchFreddy

Freshworks

Freshworks’ AI platform, Freddy, has gained significant traction since launch, with more than 6,000 customers paying for AI-powered solutions.

AI platform
M&AMerger · Announced

Vwo acquires Ab tasty

Software-as-a-Service firm Wingify-owned VWO and France-based AB Tasty have entered into an agreement to merge, as consolidation in the SaaS space gathers pace in India and globally.

Software-as-a-Service
M&AAcquisition · Announced

Freshworks acquires Firehydrant

Freshworks has signed a definitive agreement to acquire FireHydrant, an AI-powered incident management platform, with the deal expected to close in its first fiscal quarter of 2026.

IT Operations
M&AAcquisition · Completed

Bajaj financial securities acquires Lemnisk

Bajaj Financial Securities has acquired stakes in Bengaluru-based customer data platform Lemnisk through a secondary transaction, giving partial exits to early backers including growX…

Customer Data Platform
LaunchVariable Pricing Model

Netcore cloud

Netcore Cloud has launched a Variable Pricing Model for its Agentic Marketing Platform, becoming the first in the world to link marketing technology costs directly to real business results.

Agentic Marketing Platform
LaunchAgentic Marketing Stack

Netcore cloud

Netcore Cloud has announced the launch of the Agentic Marketing Stack, a first-of-its-kind platform that brings autonomous AI agents into the heart of marketing.

Martech, AI-powered marketing platform
FundingSeed

Fyno

Fyno, an enterprise messaging platform, closed a seed round to strengthen its go-to-market operations and improve its AI-powered communication platform.

Enterprise messaging
Funding

Fyno

SaaS startup Fyno has raised $4 Mn in a funding round co-led by Arkam Ventures and 3one4 Capital to expand go-to-market operations in India and strengthen its AI-driven communication…

Communications Platform as a Service
Launch

Azmarq technovation

To address the unique needs of the Middle East market, Azmarq is introducing Arabic language support and local payment integrations.

LaunchKapture EX

Kapture Cx

Kapture CX, India’s leading GenAI-powered CX automation platform has recently announced the launch of Kapture EX, an AI-first solution that unifies workflows, communication and…

AI-first enterprise CX platform
ContractSupply

Kapture · client: Permacast

Climate technology company Kapture has entered into a supply agreement with precast concrete manufacturer Permacast to permanently store carbon dioxide captured from diesel engines in…

Climate Technology
LaunchLighthouse.AI

Genefied

Genefied, a leading IT services and consulting company, unveiled its flagship product, Lighthouse.AI, at RESCCON 2025—its premier Retention & Scalability Conference held on April 17 at…

AI Agent
M&AMerger · Pending

Litmus World acquires Repup

New Delhi, April 18, 2025 – Litmus World, a leading enterprise SaaS platform, and RepUp, a Gurgaon-based AI-driven CX platform have signed a binding agreement to merge and unify their…

Software
LaunchCMOverse.ai

Locobuzz

Locobuzz, a leading unified customer experience (CX) platform, has launched its proprietary AI-powered product to help the marketing community.

Marketing Intelligence
LaunchLemnisk CDP

Lemnisk

Lemnisk, yesterday announced that it has added new capabilities to its customer data platform (CDP). The new additions include probabilistic user data stitching across Adtech and Martech…

Customer Data Platform
Funding

Easyrewardz

New Delhi [India], November 25: Easyrewardz, one of the leading industry players in CRM SaaS solutions, has raised USD 4 million funding led by Prachetas New India Growth Fund with…

Investors Prachetas New India Growth Fund, Lucky Investments, IIFL Fintech Fund
CRM SaaS solutions
M&AAcquisition · Announced

Kovai.co acquires Floik

2024-11-14 Coimbatore-based Kovai.co, a premier enterprise software and B2B (business-to-business) SaaS company providing revenue growth solution, announced on Wednesday the acquisition…

B2C SaaS
FundingGrowth-stage

Mihup

conversation intelligence platform Mihup with $5.92 million funding.

Conversation Intelligence
M&AAcquisition · Announced

Proximus Opal acquires Route mobile

Proximus Opal acquired an 83.1% stake in Route Mobile.

Customer success management companies in Mumbai, by revenue

Browse customer success management companies in Mumbai by reported revenue, one-year revenue growth, revenue model, age and stage. The 23 companies below are the largest by their most recent reported revenue among 23 customer success management companies in Mumbai, Maharashtra that have filed a figure in the last four years. Every figure keeps its own reporting period, so compare periods before comparing amounts.

Showing 23 of 23

Provider of an AI-powered platform for customer engagement and marketing

Customer success management
₹885.84 crFY 2024-25
+11%2024–2025
1,280-48% vs previous recordLinkedIn · Oct 2026
28 yr1998
17postings · last posted Sep 2026

AI powered cpaas and marketing platform

Customer success management
₹209.97 crFY 2024-25
-17%2024–2025
326-41% 12 mo to Aug 2024LinkedIn · Jul 2026
26 yr2000
0none in 3 months

Platform offering cloud communications solutions

Customer success management
₹187.96 crFY 2024-25
+58%2024–2025
192LinkedIn · Jul 2026
15 yr2011
0none in 3 months

Provider of a platform for customer engagement and retention solutions

Marketingtech
₹160.04 crFY 2024-25
+6%2024–2025
363-3% 12 mo to Sep 2024LinkedIn · Oct 2026
15 yr2011
3postings · last posted Aug 2026

AI powered communication platform as a service solution

Marketing services
₹85.23 crFY 2024-25
+2%2024–2025
43-30% 12 mo to Sep 2024LinkedIn · Jul 2026
15 yr2011
0none in 3 months

Provider of cloud-based communications platform as a service

Customer success management
₹53.05 crFY 2023-24
Not reported
82+0% 12 mo to Sep 2024LinkedIn · Jul 2026
16 yr2010
0none in 3 months

Provider of experience engineering, data, and marketing services

Customer success management
₹48.95 crFY 2022-23
Not reported
332+6% 12 mo to Sep 2024LinkedIn · Oct 2026
18 yr2008
0none in 3 months

Customer experience management platform for enterprises

Customer success management
₹42.80 crFY 2024-25
Not reported
305+58% 12 mo to Mar 2024LinkedIn · Jul 2026
11 yr2015
1postings · last posted Aug 2026

A cloud-based WhatsApp API and CRM solution

Marketingtech
₹36.84 crFY 2024-25
+96%2024–2025
110+39% 12 mo to Sep 2024recorded Sep 2024
4 yr2022
0none in 3 months

Provider of digital marketing, branding, sms and email marketing services

Customer success management
₹36.56 crFY 2024-25
+26%2024–2025
24LinkedIn · Jul 2026
15 yr2011
0none in 3 months

Platform offering message marketing solution

Marketingtech
₹34.18 crFY 2024-25
+54%2024–2025
22LinkedIn · Jul 2026
6 yr2020
0none in 3 months

AI powered omnichannel customer service and engagement platform

Customer service software
₹29.56 crFY 2024-25
+46%2024–2025
91+86% 12 mo to Mar 2024LinkedIn · Jul 2026
10 yr2016
0none in 3 months · last posted Jun 2026

Cloud based customer experience management platform

Customer success management
₹22.50 crFY 2024-25
+0%2024–2025
89+15% 12 mo to Jul 2023LinkedIn · Jul 2026
11 yr2015
0none in 3 months

Customer and brand engagement solutions

Customer success management
₹16.45 crFY 2024-25
-16%2024–2025
25LinkedIn · Jul 2026
8 yr2018
0none in 3 months

Brand measurement and social media analytics tool

Marketingtech
₹8.59 crFY 2024-25
+47%2024–2025
76+73% 12 mo to Sep 2024LinkedIn · Oct 2026
11 yr2015
0none in 3 months · last posted Jun 2021

Provider of AI and SaaS solutions for customer experience management

Customer success management
₹8.35 crFY 2024-25
-2%2024–2025
90+1023% 12 mo to Feb 2024LinkedIn · Jul 2026
9 yr2017
0none in 3 months · last posted Mar 2026

Provider of SMS, email, voice, and whatsapp services

Customer success management
₹1.82 crFY 2024-25
+102%2024–2025
21LinkedIn · Jul 2026
7 yr2019
0none in 3 months

Provider of an AI platform for knowledge, automation, and communications

Enterprise collaboration
₹1.34 crFY 2024-25
+50%2024–2025
21LinkedIn · Jul 2026
14 yr2012
0none in 3 months

Provider of visual feedback and collaboration tool

Product management tools
₹68.85 lakhFY 2024-25
+23%2024–2025
6LinkedIn · Jul 2026
7 yr2019
0none in 3 months

AI-powered sales engagement platform designed to help sales teams

Customer success management
₹55.28 lakhFY 2024-25
+286%2024–2025
6LinkedIn · Jul 2026
4 yr2022
0none in 3 months

AI powered survey and feedback engine for businesses

Marketingtech
₹35.58 lakhFY 2021-22
Not reported
3LinkedIn · Jul 2026
6 yr2020
0none in 3 months

AI co-pilot enhancing customer engagement and conversions

Customer success management
₹5.00 lakhFY 2024-25
Not reported
4LinkedIn · Jul 2026
3 yr2023
0none in 3 months

Provider of an AI platform for customer experience and sales elevation

Customer success management
₹3.42 lakhFY 2023-24
+329%2023–2024
11-9% 12 mo to Mar 2024LinkedIn · Jul 2026
6 yr2020
0none in 3 months
23 of 45 companies shown here · the full list is on Radar
Fliar Radar

Explore all 45 customer success management companies in Mumbai on Radar

This page shows the top 23. Radar has the complete, filterable list with contacts and live company signals.

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  • Every company, not just 50All 45 customer success management companies in Mumbai, filterable by stage, funding, team size, revenue model and age.
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Explore customer success management companies in Mumbai by what you are looking for

Browse customer success management companies in Mumbai, from customer engagement platforms to customer service software and chatbot providers. You can also find customer success management software and tools, startups and companies that are hiring.

7 ways to explore customer success management in Mumbai

Customer engagement & marketing platformsCustomer support & service softwareChatbot & WhatsApp communication providersCustomer experience & feedback toolsCustomer analytics & business intelligenceCustomer success management startups in Mumbai

Customer engagement & marketing platforms

Platforms that help businesses engage, retain and message their customers across channels.

  1. Netcore Cloud

    Provider of an AI-powered platform for customer engagement and marketing

    Customer success management
    See in list
  2. Helo.ai

    AI powered cpaas and marketing platform

    Customer success management
    See in list
  3. WebEngage

    Provider of a platform for customer engagement and retention solutions

    Marketingtech
    See in list
  4. Customer Centria

    Provider of experience engineering, data, and marketing services

    Customer success management
    See in list
  5. Dove Soft Technologies

    Platform offering message marketing solution

    Marketingtech
    See in list

Customer support & service software

Helpdesk, live chat and omnichannel tools for handling customer support.

  1. LocoBuzz

    Customer experience management platform for enterprises

    Customer success management
    See in list
  2. SlashRTC

    AI powered omnichannel customer service and engagement platform

    Customer service software
    See in list
  3. Saleschat.pro

    AI-powered sales engagement platform designed to help sales teams

    Customer success management
    See in list
  4. Interakt

    WhatsApp based customer support and communication management platform

    Marketingtech
    Website
  5. Talkk

    Platform offering AI based chatbot for enterprises to provide customer support

    Chatbots
    Website

Chatbot & WhatsApp communication providers

Companies offering AI chatbots, WhatsApp-based tools and messaging APIs for customer conversations.

  1. Equence

    AI powered communication platform as a service solution

    Marketing services
    See in list
  2. DoubleTick

    A cloud-based WhatsApp API and CRM solution

    Marketingtech
    See in list
  3. Saleschat.pro

    AI-powered sales engagement platform designed to help sales teams

    Customer success management
    See in list
  4. Interakt

    WhatsApp based customer support and communication management platform

    Marketingtech
    Website
  5. Talkk

    Platform offering AI based chatbot for enterprises to provide customer support

    Chatbots
    Website

Customer experience & feedback tools

Tools for measuring customer experience, collecting feedback and tracking satisfaction.

  1. LitmusWorld

    Cloud based customer experience management platform

    Customer success management
    See in list
  2. Cloudpoint

    Provider of AI and SaaS solutions for customer experience management

    Customer success management
    See in list
  3. Ruttl

    Provider of visual feedback and collaboration tool

    Product management tools
    See in list
  4. Onion Insights

    Onion Insights is a Global Customer Experience Measurement company established in 2009, headquartered in Mumbai, India.

    Customer success management
    Website
  5. Korrect

    Platform offering user feedback tool

    Marketingtech
    Website

Customer analytics & business intelligence

Analytics and market research platforms that turn customer data into insight.

  1. SOLUS

    Customer and brand engagement solutions

    Customer success management
    See in list
  2. QuickMetrix

    Brand measurement and social media analytics tool

    Marketingtech
    See in list
  3. mPrompto

    AI co-pilot enhancing customer engagement and conversions

    Customer success management
    See in list
  4. Konnect Insights

    SaaS based market research and big data analytics

    Big data analytics
    Website
  5. Onion Insights

    Onion Insights is a Global Customer Experience Measurement company established in 2009, headquartered in Mumbai, India.

    Customer success management
    Website

Customer success management startups in Mumbai

Newer customer success management companies founded in the last few years.

  1. DoubleTick

    A cloud-based WhatsApp API and CRM solution

    Marketingtech
    See in list
  2. Saleschat.pro

    AI-powered sales engagement platform designed to help sales teams

    Customer success management
    See in list
  3. mPrompto

    AI co-pilot enhancing customer engagement and conversions

    Customer success management
    See in list
  4. Korrect

    Platform offering user feedback tool

    Marketingtech
    Website
  5. Neeti Bots

    Customer communication platform for WhatsApp

    Customer success management
    Website
10 companies in Mumbai

Customer success management companies hiring in Mumbai

Customer success management companies in Mumbai with open roles.

  1. Netcore Cloud

    Provider of an AI-powered platform for customer engagement and marketing

    Customer success management
    See in list
  2. WebEngage

    Provider of a platform for customer engagement and retention solutions

    Marketingtech
    See in list
  3. LocoBuzz

    Customer experience management platform for enterprises

    Customer success management
    See in list
  4. QuickMetrix

    Brand measurement and social media analytics tool

    Marketingtech
    See in list
  5. Cloudpoint

    Provider of AI and SaaS solutions for customer experience management

    Customer success management
    See in list
6 companies in Mumbai
Mobile reach

Top 6 customer success management apps from Mumbai

The most-installed Android apps published by customer success management companies headquartered in Mumbai — 396K installs between them. 6 companies on this page publish at least one app; each company (legal entity) appears once, with its most-installed app.

1 of 6
1

Interakt for WhatsApp Business

by Interakt

Installs273K
Rating3.722K ratings
Installs, year on year+58%
Last updatedJun 2026
View on Google Play ↗
Interakt for WhatsApp Business screenshot 1Interakt for WhatsApp Business screenshot 2Interakt for WhatsApp Business screenshot 3Interakt for WhatsApp Business screenshot 4Interakt for WhatsApp Business screenshot 5Interakt for WhatsApp Business screenshot 6
2

DoubleTick CRM

by DoubleTick

Installs116K
Rating3.33700 ratings
Installs, year on year+21%
Last updatedJun 2026
View on Google Play ↗
DoubleTick CRM screenshot 1DoubleTick CRM screenshot 2DoubleTick CRM screenshot 3DoubleTick CRM screenshot 4DoubleTick CRM screenshot 5
4

LW Kiosk

by LitmusWorld

Installs2K
Rating—
Last updatedAug 2018
View on Google Play ↗
LW Kiosk screenshot 1LW Kiosk screenshot 2LW Kiosk screenshot 3LW Kiosk screenshot 4
5

Locobuzz – CX Management App

by LocoBuzz

Installs1K
Rating—
Last updatedMay 2026
View on Google Play ↗
Locobuzz – CX Management App screenshot 1Locobuzz – CX Management App screenshot 2Locobuzz – CX Management App screenshot 3Locobuzz – CX Management App screenshot 4
The business behind the activity

Customer success management financials in Mumbai

Revenue, profit and growth from the filed annual accounts of 20 customer success management companies in Mumbai, Maharashtra for FY24-25 — 23 of the 45 companies on this page file accounts with the Ministry of Corporate Affairs. The five largest earn 83% of the revenue, so medians describe the typical company better than totals.

combined revenue, FY24-25₹1,678.07 cr

20 companies filing accounts

combined net profit₹39.87 cr

2.4% aggregate margin

are profitable60%

12 of 20 companies

median revenue~₹31.9 cr

the typical company

median revenue growth+23%

into FY24-25

earned by the top five83%

revenue concentration

Six-year view

Combined revenue of filing companies

₹272.65 crFY19-2015 filers
₹297.88 crFY20-2113 filers
₹332.74 crFY21-2217 filers
₹515.77 crFY22-2320 filers
₹1,588.15 crFY23-2422 filers
₹1,678.07 crFY24-2520 filers

The number of companies filing changes each year; the three-year cohort below compares like with like.

Like-for-like

The same 17 companies over three years

+58%
FY22-23₹465.45 cr₹13.54 cr net
FY23-24₹673.56 cr₹33.32 cr net
FY24-25₹733.50 cr₹34.59 cr net

Companies with accounts for all three years, so growth is not an artefact of who filed.

Scale and profit

Bigger companies are far more often profitable

Under ₹1 cr30% profitable
₹1–10 cr475% profitable
₹10–100 cr967% profitable
₹100–1,000 cr475% profitable
Over ₹1,000 cr0—

Companies by FY24-25 revenue. Bars show how many companies sit in each band.

Momentum

How fast revenue moved into FY24-25

Shrinking4
0–20%5
20–50%5
50–100%3
Doubled+2

19 companies with accounts for both years; median growth +23%.

Profitability

Profit is concentrated at the top

12profitable
8loss-making
2.4%aggregate margin
1.3%median margin

The aggregate margin is pulled up by a few large filers; the median shows the typical company.

Growth leaders · ₹10 cr+ revenue

Fastest growing, FY24-25

CompanyGrowthRevenue
DoubleTickAPPORT SOFTWARE SOLUTIONS PRIVATE LIMITED+96%₹36.84 cr
DoveSoftDove Soft Limited+60%₹156.82 cr
Dove Soft TechnologiesDOVE SOFT TECHNOLOGIES PRIVATE LIMITED+54%₹34.18 cr
SlashRTCSLASHRTC SOFTWARE SERVICES PRIVATE LIMITED+46%₹29.56 cr
LocoBuzzLOCOBUZZ SOLUTIONS PRIVATE LIMITED+31%₹42.66 cr
Alot Digital SolutionsALOT DIGITAL SOLUTIONS INDIA PRIVATE LIMITED+26%₹36.56 cr
Profit leaders · ₹10 cr+ revenue

Highest net margins, FY24-25

CompanyMarginRevenue
Dove Soft TechnologiesDOVE SOFT TECHNOLOGIES PRIVATE LIMITED15.2%₹34.18 cr
EquenceEQUENCE TECHNOLOGIES PRIVATE LIMITED7.7%₹85.23 cr
Helo.aiVIVACONNECT PRIVATE LIMITED7.3%₹209.97 cr
DoveSoftDove Soft Limited6.7%₹156.82 cr
Netcore CloudNetcore Private Limited6.3%₹809.69 cr
SlashRTCSLASHRTC SOFTWARE SERVICES PRIVATE LIMITED3.2%₹29.56 cr
Inside the industry

Sub-sectors compared, FY24-25

Sub-sectorCompaniesRevenueMedian revenueProfitableMargin
Customer success management13₹1,348.16 cr~₹22.5 cr62%5.4%
Leaders

Largest customer success management companies by revenue, FY24-25

Company · legal entityRevenueNet resultMarginGrowth
Netcore CloudNetcore Private Limited₹809.69 cr₹50.75 cr6.3%+10%
Helo.aiVIVACONNECT PRIVATE LIMITED₹209.97 cr₹15.35 cr7.3%-17%
DoveSoftDove Soft Limited₹156.82 cr₹10.55 cr6.7%+60%
WebEngageWEBKLIPPER TECHNOLOGIES PRIVATE LIMITED₹134.83 cr−₹45.29 cr-33.6%+7%
EquenceEQUENCE TECHNOLOGIES PRIVATE LIMITED₹85.23 cr₹6.59 cr7.7%+2%
Customer CentriaCUSTOMER CENTRIA ENTERPRISE SOLUTIONS PRIVATE LIMITED₹43.80 cr−₹3.44 cr-7.9%-24%
LocoBuzzLOCOBUZZ SOLUTIONS PRIVATE LIMITED₹42.66 cr₹12.41 lakh0.3%+31%
DoubleTickAPPORT SOFTWARE SOLUTIONS PRIVATE LIMITED₹36.84 cr−₹36.00 lakh-1.0%+96%
Alot Digital SolutionsALOT DIGITAL SOLUTIONS INDIA PRIVATE LIMITED₹36.56 cr₹1.01 cr2.8%+26%
Dove Soft TechnologiesDOVE SOFT TECHNOLOGIES PRIVATE LIMITED₹34.18 cr₹5.18 cr15.2%+54%
Some figures are available to Radar members.Log in to Radar to see every figure

Standalone annual accounts filed with the Ministry of Corporate Affairs. Brands that share one legal entity are shown together and counted once.

Industry landscape report

AdTech Industry Landscape of Mumbai

The financials above are one chapter. The full customer success management landscape of Mumbai maps the whole industry — every segment, the capital behind it, the talent market and where the next opportunities are.

  • Market map of every sub-sector
  • Funding & company formation by year
  • Revenue, profit & financial strength
  • Digital footprint: traffic, apps, releases
  • Hiring, skills & pay
  • Founders & leaders
  • News & sentiment
  • Where demand runs ahead of supply
Read the customer success management landscape of Mumbai
For investors and data teams

Put this intelligence into your own tools

The figures on this page come from Fliar’s company, funding and MCA filings data. Use it through the Investor Intelligence API and MCA financials feeds, or explore every company, filing and investor in Radar.

Capital & corporate activity

Customer success management funding and M&A across India

168 recorded equity rounds have gone to 536 customer success management companies in India — how much, at which stage, into which sub-sectors, from whom, and how Mumbai compares. Debt, IPO and grant rounds are excluded.

equity rounds, last 12 months2

US$1.22m

equity rounds, last 24 months5

US$5.23m

raised over five yearsUS$219.27m

65 rounds in India

M&A deals, India10

last 24 months

Capital by year

Equity funding into customer success management in India

amount rounds
$130m201821
$155m20199
$19m20209
$65m202120
$74m202215
$63m202318
$13m20247
$5.0m20254
$215k20261

Bars show US$ raised; the number under each year is equity rounds. 2026 is year to date. The peak year was 2019, with US$155.42m across 9 rounds.

The funding ladder · five years

Rounds and typical cheque by stage

AngelUS$539k9 rounds · median US$25k
SeedUS$28.66m39 rounds · median US$500k
Series AUS$24.94m8 rounds · median US$2.70m
Series BUS$45.13m6 rounds · median US$4.55m
Series CUS$35.00m1 rounds · median US$35.00m
Series D+US$85.00m2 rounds · median US$42.50m
Where the money went · five years

Most-funded sub-sectors

Customer service softwareUS$102.67m6 rounds · 2 companies
Loyalty softwareUS$53.29m5 rounds · 3 companies
MarketingtechUS$27.17m5 rounds · 3 companies
Customer success managementUS$25.78m30 rounds · 19 companies
ChatbotsUS$4.37m4 rounds · 3 companies
E-commerce enablersUS$3.36m6 rounds · 1 companies
Agentic aiUS$1.40m1 rounds · 1 companies
Corporate activity · last 24 months

M&A in India

8Acquisition
2Merger

Most active acquirers

  1. Capillary technologies3
  2. Exotel1
  3. Vwo1
  4. Freshworks1
  5. Bajaj financial securities1

Most acquired or merged

  1. Dubverse1
  2. Sessionm1
  3. Session1
  4. Ab tasty1
  5. Firehydrant1

Each deal appears in the events strip at the top of the page.

Customer success management funding in Mumbai

6 customer success management companies in Mumbai have recorded equity funding, US$39.02m in total. Totals and round dates describe the historical record; they are not current valuations.

Founders and momentum in Mumbai

Meet the people behind customer success management companies in Mumbai. 34 of 45 companies list founders or leaders; where a public LinkedIn profile matches exactly, the expanded profile shows the photo, headline, location and education.

Explore Mumbai customer success management companies by sub-sector

The most common specialisations among customer success management companies in Mumbai. Open a company to see what it sells, who runs it and how far it has come.

Keep exploring customer success management in India and nearby markets.

Coming soon