Best Customer Success Management Companies in Mumbai, India
The 46 best Customer Success Management companies in Mumbai, India in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: WebEngage.
Ranked: Best Customer Success Management companies in Mumbai
| # | Company | Revenue | Disclosed funding | Employees | Founded | Founder | Tech stack | Recent signals |
|---|---|---|---|---|---|---|---|---|
| 1 | Route Mobile Provider of cloud communication platform as a service (CPaaS) solutions 78Fin. health top 21%Moat top 21%Market top 27%Tech top 29% All 11 signals ▾Fin. healthtop 21% Moattop 21% Markettop 27% Techtop 29% Talenttop 32% Fundingtop 33% Producttop 37% Innovationtop 39% Newstop 47% Globalbottom 48% Growthbottom 47% Fin. health: Revenue ~$547M (FY2019) · Net margin 15.7% Moat: Top 1% by revenue among 124 tracked Customer Success Management companies · Editorial + unicorn rating 6/10 rank vs industry peers · Fliar Intelligence Index 78/100 | $547M FY2025 | $23M | 375 | 2004 | Rajdip Gupta Founder & Group CEO | WordPressApple iCloud MailGoogle Workspace+28 | — |
| 2 | Karix Mobile marketing and customer engagement solutions for businesses | $282M FY2025 | — | 390 390 → 493 (+26%) · sector median +14% | 2000 | Sidhant Sachdev | WordPressMySQLPHP+31 | — |
| 3 | Netcore Cloud Provider of an AI-powered platform for customer engagement and marketing | $105M FY2025 | $5M | 501 | 1998 | Rajesh Jain Founder & Managing Director | WordPressApple iCloud MailMicrosoft 365+43 | 1 partnership · 1 award |
| 4 | Interakt WhatsApp based customer support and communication management platform | $27M FY2025 | $49K | 218 | 2020 | Aakrit Vaish Founder & CEO | Cart FunctionalityWordPressMySQL+32 | 1 launch |
| 5 | Helo.ai AI powered cpaas and marketing platform | $25M FY2025 | — | 114 | 2000 | Vikram Raichura Founder & Managing Director | Node.jsZohoIntercom+24 | — |
| 6 | DoveSoft Platform offering cloud communications solutions | $22M FY2025 | — | — | 2011 | Rahul Bhanushali Founder & MD | UbuntuRadix UITailwind CSS+12 | 1 launch |
| 7 | WebEngage Provider of a platform for customer engagement and retention solutions 78Moat top 22%Market top 23%Tech top 25%Funding top 30% All 13 signals ▾Moattop 22% Markettop 23% Techtop 25% Fundingtop 30% Producttop 30% Globaltop 31% Partnerstop 32% Talenttop 38% Innovationtop 39% AItop 45% Fin. healthtop 49% Growthbottom 43% Newsbottom 31% Moat: Top 2% by revenue among 648 tracked MarketingTech companies · Editorial + unicorn rating 7/10 Market: 418 employees (top 17% of SaaS) · Revenue ~$18.9M rank vs industry peers · Fliar Intelligence Index 78/100 | $19M FY2025 | $33M | 418 418 → 369 (-12%) · sector median +14% | 2011 | Avlesh Singh Co-Founder & CEO | Apple iCloud MailGoogle WorkspaceJava+28 | 4 partnerships · 1 award |
| 8 | Equence AI powered communication platform as a service solution | $10M FY2025 | — | 45 | 2011 | Shweta Kumar Co-Founder Owner | BootstrapApache HTTP ServerCloudflare+11 | — |
| 9 | Tubelight Communications Provider of cloud-based communications platform as a service | $6M FY2024 | — | 40 40 → 82 (+105%) · sector median +14% | 2010 | Praveen Singh Co-Founder & CEO | SentryChart.jsApexCharts.js+9 | — |
| 10 | Customer Centria Provider of experience engineering, data, and marketing services | $6M FY2023 | — | 298 298 → 339 (+14%) · sector median +14% | 2008 | Bruce Brown Co-Founder | WordPressMySQLPHP+33 | — |
| 11 | LocoBuzz Customer experience management platform for enterprises 69Tech top 22%Talent top 28%Moat top 32%Growth top 33% All 11 signals ▾Techtop 22% Talenttop 28% Moattop 32% Growthtop 33% Markettop 39% Innovationtop 40% Fundingtop 43% Productbottom 47% Fin. healthbottom 45% Globalbottom 32% Newsbottom 21% Tech: 71 technologies across 6/8 capability areas · Cloud: Amazon Cloudfront, Amazon S3 Talent: 3 named leaders on record · 3 C-suite/founder profiles curated rank vs industry peers · Fliar Intelligence Index 69/100 | $5M FY2025 | $3M | 175 175 → 305 (+74%) · sector median +14% | 2015 | Shubhi Agarwal Co-Founder & COO | Cart FunctionalityWordPressMySQL+38 | 1 job opening |
| 12 | DoubleTick A cloud-based WhatsApp API and CRM solution | $4M FY2025 | — | 110 | 2022 | Deepak Bhagchandani Founder & CEO | SentryNode.jsAmazon ALB+15 | — |
| 13 | Alot Digital Solutions Provider of digital marketing, branding, sms and email marketing services | $4M FY2025 | — | — | 2011 | Sandeep Bharati Co-Founder | WordPressMySQLPHP+24 | — |
| 14 | Konnect Insights SaaS based market research and big data analytics | $4M FY2025 | — | 60 | 2015 | Sameer Narkar Founder & CEO | WordPressMySQLPHP+38 | — |
| 15 | SlashRTC AI powered omnichannel customer service and engagement platform | $3M FY2025 | $69K | 39 39 → 91 (+133%) · sector median +14% | 2016 | Aamir Chougule Co-Founder & MD | WordPress Block EditorElementorWordPress+23 | 1 job opening |
| 16 | LitmusWorld Cloud based customer experience management platform | $3M FY2025 | $2M | 84 84 → 89 (+6%) · sector median +14% | 2015 | — | WordPress Block EditorWordPressZoho+29 | — |
| 17 | SOLUS Customer and brand engagement solutions | $2M FY2025 | — | — | 2018 | Shikha Lath Co-Founder & Head of Sales & Marketing | WordPressMySQLPHP+19 | — |
| 18 | QuickMetrix Brand measurement and social media analytics tool | $1M FY2025 | $167K | 3,830 | 2015 | Vijay Kanchan Co-Founder & CTO | WordPress Block EditorElementorWordPress+29 | — |
| 19 | Cloudpoint Provider of AI and SaaS solutions for customer experience management | $987K FY2025 | — | 146 146 → 90 (-38%) · sector median +14% | 2017 | Vinod Hakhu Co-Founder & Co-CEO | WordPressMySQLPHP+19 | — |
Top 11 Customer Success Management companies in Mumbai
#1
Seed · Mumbai, Maharashtra · founded 2022$493.2Kraised▾
AI-powered sales engagement platform designed to help sales teams. It leverages the open and response rates of WhatsApp messaging to enable communication with prospects, leading to developed contact and conversion rates compared to traditional channels like email and calls. The platform offers features such as AI-driven conversational assistance, automated messaging, CRM integration, and WhatsApp communication with number masking to protect customer privacy.
- Sep 2024Seed$500K
- Oct 2023Seed$493.2K
#2
Series B · Mumbai, Maharashtra · founded 2011 · 418 employees$32.7Mraised▾
Provider of a platform for customer engagement and retention solutions. The platform offers customer data management, analytics, and campaign orchestration. It includes features for personalization, segmentation, and omnichannel engagement. The platform supports various channels, including email, SMS, and push notifications.
- Jun 2022Series B$20M
- Jan 2022Series A$605.6K
- Oct 2021Series A$5.1M
- Oct 2021Venture Debt—
#3
Series A · Mumbai, Maharashtra · founded 2015 · 175 employees$2.9Mraised▾
Customer experience management platform for enterprises. It offers solutions for social media management, digital customer care, online response management, and omnichannel support. It helps businesses understand customer sentiment, manage interactions across various channels, and make data-driven decisions to improve the customer experience. The platform facilitates marketing research and provides WhatsApp Business services. It offers features such as sentiment analysis, intent decoding, and workflow automation.
- Jun 2023Series A$1.4M
- Apr 2021Seed$1.2M
- May 2018Angel$147K
- Oct 2016Angel$35.7K
#4
Acquired · Mumbai, Maharashtra · founded 2004 · 375 employees$23Mraised▾
Provider of cloud communication platform as a service (CPaaS) solutions. The company delivers messaging, voice, email, SMS filtering, analytics, and monetization solutions. It offers enhanced business messaging solutions leveraging communication channels. The company provides a communication product stack based on CPaaS principles.
- Nov 2021Post IPO$116.7M
- Oct 2020Post IPO—
- Feb 2017Series B$23M
#5
Early Stage · Mumbai, Maharashtra · founded 1998 · 501 employees$5.5Mraised▾
Provider of an AI-powered platform for customer engagement and marketing. The platform offers tools for journey orchestration, personalization, and multi-channel messaging. It provides features such as A/B testing, user onboarding, and product recommendations. The platform also includes capabilities for email marketing, SMS, and push notifications.
- Mar 2012Unattributed$114K
- Mar 2011Unattributed$1.6M
- Mar 2010Unattributed$3.1M
#6
Seed · Mumbai, Maharashtra · founded 2015 · 3830 employees$167Kraised▾
Quick Metrix is a cloud based brand value measurement and digital media analytics tool. Provides for online media research, social media analytics and brand campaigns effectiveness. Features include identifying influencers for marketing, campaigns visibility and brand awareness.. Also offers real time analytics on content aggregated from social media for studying customer behavior. Other features include publishing and scheduling posts on social media websites with e-mail alerts. Claims to be angel funded.
- Sep 2022Angel$30.6K
- May 2017Angel$29.6K
- Sep 2015Angel$106.7K
#7
Acquired · Mumbai, Maharashtra · founded 2009 · 114 employees$1Mraised▾
Provider of data analytics and marketing services
- Aug 2019Angel$314.6K
- Jul 2018Angel$145K
- Oct 2015Angel$76.5K
- Jan 2014Angel$492K
#8
Seed · Mumbai, Maharashtra · founded 2015 · 84 employees$2.2Mraised▾
Cloud based customer experience management platform. It allows businesses to manage customer experiences by measuring and improving NPS. It enables users to connect and engage with customers via multiple channels, devices, and regional languages. The platform also allows users to analyze the feedback to identify insights in real time. Its dashboard and reporting feature enables users to compare qualitative and quantitative CX metrics across different transaction parameters.
- May 2017Seed$2.2M
#9
Seed · Mumbai, Maharashtra · founded 2019$120Kraised▾
Customer feedback management platform
#10
Funding Raised · Mumbai, Maharashtra · founded 2020 · 218 employees$48.5Kraised▾
WhatsApp based customer support and communication management platform. The platform offers shared inbox of WhatsApp that lets businesses manage customer support and communications via integrating an API. Some of the features offered by the platform include business notifications, messaging, and customer support. It provides whatsapp solution for various industries such as travel and tourism, education, ecommerce, banking and finance, and more.
- Sep 2020Grant (prize money)$48.5K
#11
Seed · Mumbai, Maharashtra · founded 2016 · 39 employees$69.5Kraised▾
AI powered omnichannel customer service and engagement platform. It enables users to streamline the communication with customers. Its offering includes contact center solution, voice bots, chatbots, video SDK, voice API, and communication API solutions. It also offers an AI agent with automated speech recognition and text-to-speech feature.
- Aug 2019Angel$69.5K
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Success Management coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Riya reads income statements for fun. She covers the real money in a sector — revenue, growth, who actually earns — and never met a vague claim she didn't want a number for.