Best Customer Service Software Companies in Hyderabad, India
The 52 best Customer Service Software companies in Hyderabad, India in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Ikonz.
Ranked: Best Customer Service Software companies in Hyderabad
| # | Company | Revenue | Disclosed funding | Employees | Founded | Founder | Tech stack | Recent signals |
|---|---|---|---|---|---|---|---|---|
| 1 | Deepija Telecom Developer of call center, IVR, and communication software solutions | $7M FY2025 | — | 495 495 → 503 (+2%) | 2003 | Alok Kaushal Founder & Managing Director | WordPressMySQLPHP+41 | 1 launch |
| 2 | Telebu Business communication solution provider | $4M FY2023 | — | 89 89 → 153 (+72%) | 2003 | — | Windows ServerAnimate.cssBootstrap+18 | — |
| 3 | Kookoo Cloud-based contact center solutions provider for SMB's | $3M FY2017 | — | 293 | 2016 | Murthy Chintalapati Founder & CEO | — | — |
| 4 | CerinaStudio Provider of an AI-enabled conversational application development platform for enterprises | $2M FY2025 | — | 182 | 2017 | Krishna Gangapuri CEO | — | — |
| 5 | SpearOn Mobile-based contact center solution | $2M FY2025 | — | 36 | 2016 | Srikanth Pillarisetty Founder & CEO | BootstrapNginxCloudflare+5 | — |
| 6 | Ikonz Monetization solutions for digital assets and artists 64Growth top 21%Fin. health top 29%Moat top 34%Tech top 46% All 8 signals ▾Growthtop 21% Fin. healthtop 29% Moattop 34% Techtop 46% Fundingtop 48% Talentbottom 49% Marketbottom 47% Globalbottom 43% Growth: Revenue +222% YoY · Fresh capital in last 24 mo Fin. health: Revenue ~$1.5M (FY2024) · Net margin 7.4% rank vs industry peers · Fliar Intelligence Index 64/100 | $1M FY2025 | $5M | — | 2021 | Abinav Kalidindi Co-Founder & CEO | Node.jsRadix UITailwind CSS+12 | — |
| 7 | SMSCountry Bulk SMS and cloud telephony provider | $942K FY2018 | — | 253 | 2003 | Satya Kalyan Yerramsetti Co-Founder | TypeScriptBootstrapZone.js+22 | — |
| 8 | Kenyt AI-powered agents for marketing, sales, and support automation | $763K FY2025 | $363K | 36 36 → 46 (+28%) | 2017 | — | Cart FunctionalityWordPressBetterDocs+42 | — |
| 9 | Innodigital Platform offering CRM software and solutions for BFSI industries | $699K FY2025 | — | 53 53 → 51 (-4%) | 2021 | — | WordPress Block EditorElementorWordPress+27 | — |
| 10 | SmatSuite Platform offering conversational chatbots to businesses | $210K FY2025 | $111K | 28 | 2015 | Santosh Thota Founder & CEO | — | — |
| 11 | SmatBot Provider of chatbot building platform for enterprises | $210K FY2025 | — | 28 28 → 33 (+18%) | 2015 | Santosh Thota Founder & CEO | ContentfulNode.jsJava+29 | 1 launch · 1 partnership |
| 12 | Genailia AI-based chatbot solutions for customer service | $200K FY2025 | — | — | 2021 | Karthik Upadrasta Co-Founder & CEO | Cart FunctionalityTypeScriptZoho+19 | — |
| 13 | Enixta Provider of AI sentiment analysis tools for analyzing products | $92K FY2024 | $100K | 11 | 2012 | — | — | — |
| 14 | Telitics Cloud telephony and IVR solution for businesses | $69K FY2025 | — | — | 2009 | — | — | — |
| 15 | TruVoice AI-conversational platform for engaging customers | $22K FY2025 | — | — | 2017 | Vamsi Krishna Founder & Director | — | — |
Top 8 Customer Service Software companies in Hyderabad
#1
Seed · Hyderabad, Telangana · founded 2021$5Mraised▾
Monetization solutions for digital assets and artists. The platform helps IP owners, artists, and other established icons manage and monetize their digital assets. It provides deep access to crypto whales and communities worldwide. They provide solutions to metaverses, blockchains, NFT platforms, game studios, and artists.
- Feb 2025Seed$5M
- Mar 2022Seed—
#2
Seed · Hyderabad, Telangana · founded 2021$956.7Kraised▾
Provider of cloud-based virtual mobile numbers and telephony services. Its a cloud-based telephony and customer engagement platform designed to streamline and enhance business communications across multiple channels, including voice, SMS, and WhatsApp. It offers omni-channel products - virtual phone numbers, IVR, cloud telephony, WhatsApp API, bulk SMS, voice broadcasting for businesses. The software streamlines call routing, automates customer interactions, and enhances communication efficiency.
- Nov 2024Angel$956.7K
#3
Seed · Hyderabad, Telangana · founded 2016 · 100 employees$753.1Kraised▾
Provider of an AI-powered platform for customer communication automation solutions. The platform offers tools for building AI agents across digital channels. It includes real-time conversation monitoring, a hybrid IVR system, and augmented human intelligence capabilities. The platform also provides secure enterprise messaging and video API infrastructure for customer support.
- Jan 2023Seed$367.1K
- Oct 2021Seed$386K
#4
Seed · Hyderabad, Telangana · founded 2017 · 36 employees$362.7Kraised▾
AI-powered agents for marketing, sales, and support automation. It allows agents to handle customer interactions across multiple channels, including web chat, email, and messaging apps. The platform offers features such as lead qualification, appointment scheduling, and query resolution. It provides tools for managing workflows, automating tasks, and personalizing customer experiences. It automates lead capture, nurturing, qualification, appointment generation, and customer support, helping businesses increase conversions and engagement across the entire sales and support funnel.
- Jul 2020Seed$133.8K
- Jul 2018Seed$228.9K
#5
Seed · Hyderabad, Telangana · founded 2015 · 28 employees$111.5Kraised▾
Platform offering conversational chatbots to businesses. It offers an AI driven conversational chatbot building platform to develop customizable chatbots for lead generation, surveys, inquiries, feedback, suggestions, and live chat support. It can also be deployed to messaging platforms such as Facebook Messenger, websites, blogs, among others. The platform supports integration with CRM software via Zapier integration and directly with FreshDesk, FreshSales, SalesForce, and Zoho. SmatSocial is an AI enabled social media marketing tool. Product features include customer engagement, recommendations to follow relevant people and influencers, engagement metrics and sentiment summary, can connect to social channels and emails, and content creation.
- Oct 2017Seed$69.2K
- Sep 2016Seed$42.2K
#6
Seed · Hyderabad, Telangana · founded 2012 · 11 employees$100Kraised▾
Provider of AI sentiment analysis tools for analyzing products. Its first product buysmaart is a service that uses artificial intelligence to give a buyer a user review from a different online platform about the different technology products
- 2014Seed$100K
#7
Seed · Hyderabad, Telangana · founded 2009 · 3 employees$45.7Kraised▾
Provider of conversational AI solutions including chatbots and voicebot platforms. The company delivers configurable platforms for building new bots. The bots manage conversations, extract meaning from user input, and connect with client APIs. It also offers consulting services for AI implementation, coordination, and data annotation.
- Apr 2019Seed$390.4K
#8
Seed · Hyderabad, Telangana · founded 2017$2.5Mraised▾
AI-conversational platform for engaging customers. The platform features in AI-driven customer engagement and automation, offering features such as conversational bots, natural language understanding, natural language generation, and speech technologies. It focuses on automating customer support, lead management, and real-time analytics across industries.
- Seed—
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Riya reads income statements for fun. She covers the real money in a sector — revenue, growth, who actually earns — and never met a vague claim she didn't want a number for.