Company lists
The Chennai edition · 2026

Customer service softwarecompanies in Chennai

CRM, chatbots, contact center, helpdesk, messaging & marketing and more: the companies building customer service software in Chennai, Tamil Nadu, with their founders, funding, team size and business models.

59 company profiles14 with reported revenue3 with recorded fundingOctober 2026 edition
Chennai · Photo: Wikimedia Commons (Creative Commons Attribution-ShareAlike 4.0)

Recent customer service software business events in India

Funding, M&A, contract wins and launches involving 1,046 customer service software companies in India, last 24 months: 21 launches · 11 funding rounds · 6 M&A deals · 2 Contracts. Newest first; companies and investors link to their Fliar profiles. Latest event in our news feed: Apr 2026.

FundingSeries A

AARU

Aaru Raises $80M Series A for Synthetic Consumer and Political Research

M&AAcquisition · Announced

Exotel acquires Dubverse

Exotel has acquired the core team of voice AI startup Dubverse

Telecommunications
ContractTechnology

Dubverse · client: Exotel

Exotel has acqui-hired the core team of voice AI startup Dubverse, including co-founders Anuja Dhawan and Varshul Gupta, to focus on conversational intelligence.

Voice AI
Funding

Bolna

Y-Combinator-backed Bolna raised $6.3 million,

Investors Y combinator
Voice AI
FundingMulti-tiered round

AARU

Aaru is another startup, founded in March 2024, that got a $1 billion headline valuation through a deal involving multiple investment tiers.

Investors Na
AI
LaunchHarmony

Exotel

As enterprises across the Middle East fast-track AI adoption in customer experience, Exotel has announced the regional launch of Harmony, its AI-powered, human-assisted CX orchestration…

CX orchestration platform
LaunchFreddy

Freshworks

Freshworks’ AI platform, Freddy, has gained significant traction since launch, with more than 6,000 customers paying for AI-powered solutions.

AI platform
LaunchZoho ERP

Zoho

Kumbakonam, January 23 Zoho, a global technology company headquartered in Chennai, today launched Zoho ERP, a comprehensive enterprise resource planning solution for Indian businesses,…

Enterprise Resource Planning (ERP) Solution
FundingSeries D

Arya

With farmers facing greater climate‑related threats to their livelihoods, the company is expanding its services with funding from climate‑focused GEF Capital Partners, a spinout from the…

Agtech
M&AAcquisition · Completed

Zoho acquires Asimov robotics

Zoho has acquired Asimov Robotics, a 13-year-old robotics startup, as part of its broader effort to deepen its research and development capabilities in robotics and other advanced…

Robotics
M&AAcquisition · Announced

Freshworks acquires Firehydrant

Freshworks has signed a definitive agreement to acquire FireHydrant, an AI-powered incident management platform, with the deal expected to close in its first fiscal quarter of 2026.

IT Operations
LaunchSureMatch

Impactsure technologies

Impactsure Technologies, a leading global provider of AI-driven solutions for banking and financial services, today announced the launch of SureMatch, its next-generation Agentic AI…

Agentic AI platform for Global Trade
LaunchAI-powered Post Call Analytics

Acefone

Acefone, a leading cloud communication platform, announced the launch of AI-powered Post Call Analytics.

Post-Call Analytics
LaunchInterakt

Haptik

Haptik, a Reliance Jio Platforms subsidiary and conversational AI company, has launched a new 'AI for All' initiative, offering enterprise-grade AI Agents to small and medium businesses…

CRM, marketing, and support automation platform
M&AAcquisition · Announced

NICE Ltd acquires Cognigy

Eurazeo announces the sale of its stake in Cognigy to NICE Ltd for an amount valued at $955 million.

Conversational AI
LaunchVahana Hub

Decimal technologies

Decimal Technologies announced the strategic revamp of Vahana Hub into a public marketplace of APIs and composable apps.

Public marketplace of APIs and composable apps
LaunchKapture EX

Kapture Cx

Kapture CX, India’s leading GenAI-powered CX automation platform has recently announced the launch of Kapture EX, an AI-first solution that unifies workflows, communication and…

AI-first enterprise CX platform
ContractSupply

Kapture · client: Permacast

Climate technology company Kapture has entered into a supply agreement with precast concrete manufacturer Permacast to permanently store carbon dioxide captured from diesel engines in…

Climate Technology
LaunchAgentic AI solutions

Wolken Software

Wolken Software is set to build on its momentum with the launch of new Agentic AI solutions in 2025.

LaunchCMOverse.ai

Locobuzz

Locobuzz, a leading unified customer experience (CX) platform, has launched its proprietary AI-powered product to help the marketing community.

Marketing Intelligence
M&AAcquisition · Announced

DataLens acquires Oneclick technologies

Datalens, a global data engineering and AI solutions company, announced an acquisition of OneClick Technologies, a niche GenAI and CX solution provider, in a strategic move to bring an…

GenAI and CX solutions
LaunchDynamic PoPs

Arya

Aryaka has added dynamic PoPs to meet customers’ connectivity and regulatory compliance needs.

Network Infrastructure
M&AAcquisition · Announced

DataLens acquires Oneclick technologies

Datalens, a global data engineering and AI solutions company, announced an acquisition of OneClick Technologies, a niche GenAI and CX solution provider, in a strategic move to bring an…

GenAI and CX solution provider
FundingGrowth-stage

Mihup

conversation intelligence platform Mihup with $5.92 million funding.

Conversation Intelligence
LaunchConVox Call Center Solution

Deepija Telecom

Deepija Telecom, a leader in communication solutions, announces the launch of its new version of ConVox Call Center Solution, designed to help businesses streamline operations and…

Call Center Solution

Customer service software companies in Chennai, by funding and team

Few customer service software companies in Chennai, Tamil Nadu publish revenue, so this list compares what is on record instead: recorded equity funding, team size, revenue model, age and stage. The 50 companies below lead on recorded funding and team size among 59 active companies.

Showing 25 of 50

Provider of IT service management and customer support solutions

Customer service software
US$400.05mSeries H · Nov 2019
7,869-9% 12 mo to Dec 2023LinkedIn · Oct 2026
Subscription
16 yr2010
37postings · last posted Sep 2026

Provides a chatbot development and deployment framework

Customer service software
US$3.40mSeries A · May 2022
110+25% vs previous recordLinkedIn · Jul 2026
Subscription
13 yr2013
2postings · last posted Sep 2026

Provider of platform to develop conversational AI solutions

Chatbots
US$240kSeed · Jan 2019
85+12% 12 mo to Sep 2024LinkedIn · Jul 2026
Subscription
9 yr2017
0none in 3 months · last posted Jul 2026

Provider of cloud-based business software suite for diverse operational requirements

Enterprise collaboration
—None recorded
16,712+27753% vs previous recordrecorded
Subscription
30 yr1996
—No postings tracked

Cloud based call center solutions for businesses

Customer service software
—None recorded
95LinkedIn · Jul 2026
E-commerce - product / Physical commerce
10 yr2016
0none in 3 months

Cloud based platform offering omnichannel contact center software

Customer service software
—None recorded
50+8% 12 mo to Sep 2024LinkedIn · Jul 2026
Subscription
10 yr2016
0none in 3 months

Provider of software & app development, ERP, CRM, and many more services

Chatbots
—None recorded
7LinkedIn · Jul 2026
Fee-for-service
6 yr2020
0none in 3 months · last posted Dec 2024

Offering contact center solutions

Customer service software
—None recorded
58LinkedIn · Jul 2026
Subscription
7 yr2019
0none in 3 months

Sales Acceleration AI in-built Sales CRM

Customer service software
—None recorded
6LinkedIn · Jul 2026
Subscription
16 yr2010
0none in 3 months

Facility maintenance and management software

Customer service software
—None recorded
12recorded
E-commerce - product / Subscription
31 yr1995
0none in 3 months

Cloud-based omnichannel helpdesk software for SMBs

Customer service software
—None recorded
12+0% 12 mo to Sep 2024recorded Sep 2024
Subscription
8 yr2018
0none in 3 months

Live chat communication channel providers for websites

Customer service software
—None recorded
2LinkedIn · Jul 2026
Subscription
23 yr2003
—No postings tracked

Cloud-based contact center solution

Customer service software
—None recorded
8LinkedIn · Jul 2026
Subscription
8 yr2018
0none in 3 months

Developer of AI-powered voice bots for customer engagement and lead conversion

Customer service software
—None recorded
2LinkedIn · Jul 2026
Subscription
2 yr2024
0none in 3 months

Cloud-based customer experience management software

Customer service software
—None recorded
36LinkedIn · Jul 2026
Subscription
8 yr2018
0none in 3 months

Provider of AI chatbot and voice bot solutions for businesses

Customer service software
—None recorded
—Not available
Subscription
2 yr2024
0none in 3 months

AI based conversational engagement platform for businesses

Customer service software
—None recorded
2LinkedIn · Jul 2026
Subscription
4 yr2022
0none in 3 months

AI-powered chatOps for WhatsApp

Chatbots
—None recorded
19LinkedIn · Jul 2026
Subscription
3 yr2023
0none in 3 months

AI-powered financial solutions suite providing comprehensive automation and intelligence for financial operations

Banking tech
—None recorded
81LinkedIn · Jul 2026
Subscription
2 yr2024
0none in 3 months · last posted Apr 2026

Cloud-based call center software suite

Customer service software
—None recorded
—Not available
Subscription
10 yr2016
0none in 3 months

In-app messaging for customer support

Customer service software
—None recorded
—Not available
Subscription
10 yr2016
—No postings tracked

Cloud-based ITSM helpdesk software solutions provider

Customer service software
—None recorded
—Not available
Subscription
10 yr2016
—No postings tracked

Developer of AI agents designed for enterprise customer support optimization

Customer service software
—None recorded
15LinkedIn · Jul 2026
Physical commerce
7 yr2019
—No postings tracked

Mobile App Developer SDK with SaaS back-end services

Customer service software
—None recorded
—Not available
Subscription
12 yr2014
—No postings tracked

AI-bots to improve customer engagement solution

Speech and voice recognition
—None recorded
1LinkedIn · Jul 2026
Subscription
8 yr2018
—No postings tracked
50 of 59 companies shown here · the full list is on Radar
Fliar Radar

Explore all 59 customer service software companies in Chennai on Radar

This page shows the top 50. Radar has the complete, filterable list with contacts and live company signals.

Open customer service software in Chennai on Radar
  • Every company, not just 50All 59 customer service software companies in Chennai, filterable by stage, funding, team size, revenue model and age.
  • Founders and decision-makersLeadership teams with roles and verified LinkedIn profiles, ready for outreach.
  • Live signalsFunding rounds, hiring, launches and M&A as they happen, with alerts on the companies you follow.
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Explore customer service software companies in Chennai by what you are looking for

Browse customer service software companies in Chennai, from CRM and helpdesk tools to chatbots and contact center platforms. Find the best customer management software, customer support software providers and customer service startups in Chennai.

8 ways to explore customer service software in Chennai

CRM & customer management softwareChatbot & conversational AI companiesContact center & call center softwareHelpdesk & customer support softwareWhatsApp, SMS & messaging platformsCustomer service software for banking, insurance & travel

CRM & customer management software

CRM and sales automation tools for managing customers and leads.

  1. Zoho

    Provider of cloud-based business software suite for diverse operational requirements

    Enterprise collaboration
    See in list
  2. Freshworks

    Provider of IT service management and customer support solutions

    Customer service software
    See in list
  3. Kreato CRM

    Sales Acceleration AI in-built Sales CRM

    Customer service software
    See in list
  4. VoyagerAid

    SaaS & AI-driven CRM software for the travel industry

    Sales force automation
    See in list
  5. Dost

    Chatbot for customer service

    Sales force automation
    See in list

Chatbot & conversational AI companies

Chatbot, voice bot and conversational AI platforms for customer support.

  1. Purpleslate

    Provider of platform to develop conversational AI solutions

    Chatbots
    See in list
  2. Twixor

    Provides a chatbot development and deployment framework

    Customer service software
    See in list
  3. WACTO

    AI based conversational engagement platform for businesses

    Customer service software
    See in list
  4. BizMagnets

    AI-powered chatOps for WhatsApp

    Chatbots
    See in list
  5. Tring AI

    Provider of AI chatbot and voice bot solutions for businesses

    Customer service software
    See in list

Contact center & call center software

Omnichannel contact center, IVR and call center solutions.

  1. Freshworks

    Provider of IT service management and customer support solutions

    Customer service software
    See in list
  2. ClearTouch

    Cloud based platform offering omnichannel contact center software

    Customer service software
    See in list
  3. TeleCMI Technology

    Cloud based call center solutions for businesses

    Customer service software
    See in list
  4. Stratforge

    Cloud-based customer experience management software

    Customer service software
    See in list
  5. Tevatel

    Offering contact center solutions

    Customer service software
    See in list

Helpdesk & customer support software

Helpdesk, ITSM and customer self-service tools for support teams.

  1. Purpleslate

    Provider of platform to develop conversational AI solutions

    Chatbots
    See in list
  2. Blue Hex Software

    Provider of software & app development, ERP, CRM, and many more services

    Chatbots
    See in list
  3. Interacts AI

    Developer of AI-powered voice bots for customer engagement and lead conversion

    Customer service software
    See in list
  4. SupportMe

    Cloud-based ITSM helpdesk software solutions provider

    Customer service software
    See in list
  5. Nure Future Tech

    Provider of AI enhance customer engagement platform

    Customer service software
    See in list

WhatsApp, SMS & messaging platforms

Messaging and marketing tools for engaging customers over WhatsApp and SMS.

  1. BizMagnets

    AI-powered chatOps for WhatsApp

    Chatbots
    See in list
  2. SMSIntegra

    Bulk SMS messaging solutions provider

    Customer service software
    See in list
  3. Whautomate

    Provider of whatsapp based customer engagement platform

    Customer success management
    See in list
  4. BotIntegra

    Interactive chatbot that collects data from website visitors by asking scripted questions

    Customer service software
    See in list
  5. Chat Integra

    Cloud based Whatsapp message marketing solution provider

    Customer service software
    See in list

Customer service software for banking, insurance & travel

Customer service solutions built for banks, insurers and travel businesses.

  1. YuVerse

    AI-powered financial solutions suite providing comprehensive automation and intelligence for financial operations

    Banking tech
    See in list
  2. Next i Technologies

    AI-enabled customer service chat bot for financial institutions

    Customer service software
    See in list
  3. VoyagerAid

    SaaS & AI-driven CRM software for the travel industry

    Sales force automation
    See in list
  4. Interacts AI

    Developer of AI-powered voice bots for customer engagement and lead conversion

    Customer service software
    See in list

Customer service software startups in Chennai

Newer customer service software companies in Chennai founded in recent years.

  1. WACTO

    AI based conversational engagement platform for businesses

    Customer service software
    See in list
  2. BizMagnets

    AI-powered chatOps for WhatsApp

    Chatbots
    See in list
  3. Interacts AI

    Developer of AI-powered voice bots for customer engagement and lead conversion

    Customer service software
    See in list
  4. YuVerse

    AI-powered financial solutions suite providing comprehensive automation and intelligence for financial operations

    Banking tech
    See in list
  5. Nure Future Tech

    Provider of AI enhance customer engagement platform

    Customer service software
    See in list
18 companies in Chennai

Customer service software companies hiring in Chennai

Customer service software companies in Chennai with open roles right now.

  1. Freshworks

    Provider of IT service management and customer support solutions

    Customer service software
    See in list
  2. Purpleslate

    Provider of platform to develop conversational AI solutions

    Chatbots
    See in list
  3. Twixor

    Provides a chatbot development and deployment framework

    Customer service software
    See in list
  4. Blue Hex Software

    Provider of software & app development, ERP, CRM, and many more services

    Chatbots
    See in list
  5. YuVerse

    AI-powered financial solutions suite providing comprehensive automation and intelligence for financial operations

    Banking tech
    See in list
5 companies in Chennai
Mobile reach

Top 7 customer service software apps from Chennai

The most-installed Android apps published by customer service software companies headquartered in Chennai — 150K installs between them. 7 companies on this page publish at least one app; each company (legal entity) appears once, with its most-installed app.

1 of 7
1

Freshchat

by Freshworks

Installs139K
Rating3.861K ratings
Installs, year on year+19%
Last updatedFeb 2026
View on Google Play ↗
Freshchat screenshot 1Freshchat screenshot 2Freshchat screenshot 3Freshchat screenshot 4Freshchat screenshot 5
5

HelloHelp

by HelloHelp

Installs997
Rating—
Last updatedJul 2025
View on Google Play ↗
HelloHelp screenshot 1HelloHelp screenshot 2HelloHelp screenshot 3HelloHelp screenshot 4HelloHelp screenshot 5HelloHelp screenshot 6
The business behind the activity

Customer service software financials in Chennai

Revenue, profit and growth from the filed annual accounts of 9 customer service software companies in Chennai, Tamil Nadu for FY24-25 — 12 of the 59 companies on this page file accounts with the Ministry of Corporate Affairs. The five largest earn 100% of the revenue, so medians describe the typical company better than totals.

combined revenue, FY24-25₹12,211.13 cr

9 companies filing accounts

combined net profit₹2,973.83 cr

24.4% aggregate margin

are profitable78%

7 of 9 companies

median revenue~₹3.5 cr

the typical company

median revenue growth+17%

into FY24-25

earned by the top five100%

revenue concentration

Six-year view

Combined revenue of filing companies

₹3,128.05 crFY19-208 filers
₹5,299.68 crFY20-2110 filers
₹1,896.48 crFY21-229 filers
₹9,484.23 crFY22-238 filers
₹10,529.25 crFY23-2411 filers
₹12,211.13 crFY24-259 filers

The number of companies filing changes each year; the three-year cohort below compares like with like.

Like-for-like

The same 6 companies over three years

+29%
FY22-23₹9,482.31 cr₹2,753.18 cr net
FY23-24₹10,502.44 cr₹3,006.10 cr net
FY24-25₹12,189.50 cr₹2,973.97 cr net

Companies with accounts for all three years, so growth is not an artefact of who filed.

Scale and profit

Bigger companies are far more often profitable

Under ₹1 cr10% profitable
₹1–10 cr4100% profitable
₹10–100 cr250% profitable
₹100–1,000 cr0—
Over ₹1,000 cr2100% profitable

Companies by FY24-25 revenue. Bars show how many companies sit in each band.

Momentum

How fast revenue moved into FY24-25

Shrinking3
0–20%2
20–50%3
50–100%1
Doubled+0

9 companies with accounts for both years; median growth +17%.

Profitability

Profit is concentrated at the top

7profitable
2loss-making
24.4%aggregate margin
4.7%median margin

The aggregate margin is pulled up by a few large filers; the median shows the typical company.

Growth leaders · ₹10 cr+ revenue

Fastest growing, FY24-25

CompanyGrowthRevenue
ClearTouchCLEAR TOUCH CONNECT PRIVATE LIMITED+33%₹34.00 cr
ZohoZoho Corporation Private Limited+17%₹9,784.30 cr
FreshworksFreshworks Technologies Private Limited+11%₹2,361.90 cr
PurpleslatePURPLESLATE PRIVATE LIMITED-14%₹18.15 cr
Profit leaders · ₹10 cr+ revenue

Highest net margins, FY24-25

CompanyMarginRevenue
ZohoZoho Corporation Private Limited27.8%₹9,784.30 cr
ClearTouchCLEAR TOUCH CONNECT PRIVATE LIMITED12.3%₹34.00 cr
FreshworksFreshworks Technologies Private Limited10.5%₹2,361.90 cr
Inside the industry

Sub-sectors compared, FY24-25

Sub-sectorCompaniesRevenueMedian revenueProfitableMargin
Customer service software7₹2,408.68 cr~₹3.0 cr86%10.4%
Leaders

Largest customer service software companies by revenue, FY24-25

Company · legal entityRevenueNet resultMarginGrowth
ZohoZoho Corporation Private Limited₹9,784.30 cr₹2,722.45 cr27.8%+17%
FreshworksFreshworks Technologies Private Limited₹2,361.90 cr₹247.01 cr10.5%+11%
ClearTouchCLEAR TOUCH CONNECT PRIVATE LIMITED₹34.00 cr₹4.20 cr12.3%+33%
PurpleslatePURPLESLATE PRIVATE LIMITED₹18.15 cr−₹17.41 lakh-1.0%-14%
TeleCMI TechnologyTELECMI TECHNOLOGIES PRIVATE LIMITED₹3.51 cr₹16.58 lakh4.7%-35%
StratforgeSTRATFORGE INDIA PRIVATE LIMITED₹3.04 cr₹10.21 lakh3.4%+30%
TevatelNIDOOS TECHSOLUTIONS PRIVATE LIMITED₹2.75 cr₹5.42 lakh2.0%+81%
WACTONETTYFISH SOLUTIONS PRIVATE LIMITED₹2.58 cr₹15.25 lakh5.9%+45%
Tring AIWHITE MASTERY SYSTEMS PRIVATE LIMITED₹90.55 lakh−₹12.09 lakh-13.4%-57%
Some figures are available to Radar members.Log in to Radar to see every figure

Standalone annual accounts filed with the Ministry of Corporate Affairs. Brands that share one legal entity are shown together and counted once.

Industry landscape report

AdTech Industry Landscape of Chennai

The financials above are one chapter. The full customer service software landscape of Chennai maps the whole industry — every segment, the capital behind it, the talent market and where the next opportunities are.

  • Market map of every sub-sector
  • Funding & company formation by year
  • Revenue, profit & financial strength
  • Digital footprint: traffic, apps, releases
  • Hiring, skills & pay
  • Founders & leaders
  • News & sentiment
  • Where demand runs ahead of supply
Read the customer service software landscape of Chennai
For investors and data teams

Put this intelligence into your own tools

The figures on this page come from Fliar’s company, funding and MCA filings data. Use it through the Investor Intelligence API and MCA financials feeds, or explore every company, filing and investor in Radar.

Capital & corporate activity

Customer service software funding and M&A across India

278 recorded equity rounds have gone to 1,046 customer service software companies in India — how much, at which stage, into which sub-sectors, from whom, and how Chennai compares. Debt, IPO and grant rounds are excluded.

equity rounds, last 12 months2

US$5.50m

equity rounds, last 24 months13

US$28.27m

raised over five yearsUS$278.35m

112 rounds in India

M&A deals, India6

last 24 months

Capital by year

Equity funding into customer service software in India

amount rounds
$114m201826
$154m201922
$26m202026
$107m202131
$76m202226
$47m202322
$24m202424
$19m20257
$5.5m20262

Bars show US$ raised; the number under each year is equity rounds. 2026 is year to date. The peak year was 2019, with US$154.09m across 22 rounds.

The funding ladder · five years

Rounds and typical cheque by stage

AngelUS$3.04m17 rounds · median US$61k
SeedUS$45.64m70 rounds · median US$459k
Series AUS$78.33m17 rounds · median US$4.00m
Series BUS$76.35m6 rounds · median US$14.22m
Series CUS$35.00m1 rounds · median US$35.00m
Series D+US$40.00m1 rounds · median US$40.00m
Where the money went · five years

Most-funded sub-sectors

Customer service softwareUS$203.96m49 rounds · 27 companies
ChatbotsUS$32.68m20 rounds · 13 companies
Natural language processingUS$12.75m8 rounds · 4 companies
Customer success managementUS$10.65m9 rounds · 4 companies
Generative aiUS$6.14m2 rounds · 1 companies
Insurance itUS$3.48m3 rounds · 1 companies
E-commerce enablersUS$3.36m6 rounds · 1 companies
Corporate activity · last 24 months

M&A in India

6Acquisition

Most active acquirers

  1. DataLens2
  2. Exotel1
  3. Zoho1
  4. Freshworks1
  5. NICE Ltd1

Most acquired or merged

  1. Oneclick technologies2
  2. Dubverse1
  3. Asimov robotics1
  4. Firehydrant1
  5. Cognigy1

Each deal appears in the events strip at the top of the page.

Founders and momentum in Chennai

Meet the people behind customer service software companies in Chennai. 36 of 59 companies list founders or leaders; where a public LinkedIn profile matches exactly, the expanded profile shows the photo, headline, location and education.

Explore Chennai customer service software companies by sub-sector

The most common specialisations among customer service software companies in Chennai. Open a company to see what it sells, who runs it and how far it has come.

Keep exploring customer service software in India and nearby markets.

Coming soon