Best Customer Success Management Companies in England, United Kingdom
The 169 best Customer Success Management companies in England, United Kingdom in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Infobip.
Ranked: Best Customer Success Management companies in England
| # | Company | Disclosed funding | Last round | Employees | Founded | Founder | Patents & IP focus | Recent signals |
|---|---|---|---|---|---|---|---|---|
| 1 | Infobip 🦄 Provider of omnichannel communication and customer engagement platform and related APIs | $414M | 41 mo ago | 3,179 3,179 → 3,497 (+10%) | 2006 | Izabel Jelenic Co-Founder | 21 patents Secure multi-factor authentication and AI-driven communication analytics for messaging platforms | 1 launch · 1 partnership |
| 2 | Connex One Cloud-based data analytics and omni-channel engagement platform 79Growth top 18%Moat top 22%Global top 34%Funding top 40% All 6 signals ▾Growthtop 18% Moattop 22% Globaltop 34% Fundingtop 40% Talenttop 45% Markettop 50% Growth: Headcount 92 → 174 (+89%) across vintages Moat: Editorial + unicorn rating 8/10 · Soonicorn rank vs industry peers · Fliar Intelligence Index 79/100 | $115M | 44 mo ago | 174 | 2013 | Iain Gurney Co-Founder | — | 3 awards |
| 3 | Decibel AI-based digital experience analytics solution | $50M | 72 mo ago | 76 | 2001 | Gabrielle Harris | — | — |
| 4 | Chattermill AI-based customer feedback analytics software solution | $40M | 42 mo ago | 36 36 → 76 (+111%) | 2015 | Guy Thomas Co-Founder | — | — |
| 5 | Redwood Technologies Group Omnichannel helpdesk and unified communication solution provider | $34M | 101 mo ago | 319 | 2014 | James Taylor Co-Founder | 4 patents Mechanical components for agricultural machinery and related fastening hardware | — |
| 6 | truRating Point of sale customer feedback for SME hospitality | $34M | 35 mo ago | 30 30 → 46 (+53%) | 2012 | Christian Nelson Co-Founder & Chief Strategy Officer | 28 patents Secure customer feedback collection using PIN entry devices | 1 partnership · 1 expansion |
| 7 | m3ter Platform offering SaaS based utility price management platform | $32M | 37 mo ago | 48 | 2020 | John Griffin Founder/CRO | — | — |
| 8 | AppLearn Provides digital adoption platform | $25M | 53 mo ago | 54 | 2008 | Andrew Barlow Co-Founder | — | — |
| 9 | Limitless Customer experience management solutions provider | $25M | 67 mo ago | 51 51 → 115 (+125%) | 2016 | — | — | — |
| 10 | FullCircl Cloud based customer journey management software | $21M | 84 mo ago | 95 95 → 62 (-35%) | 2006 | Andrew Yates Chief Executive Officer & Co-Founder | — | — |
| 11 | Goodays Provider of a platform for customer experience management and improvement | $21M | 80 mo ago | 100 | 2012 | Thibaut Carlier Co-Founder @Goodays. In charge of Product | — | — |
| 12 | OnApp Cloud software platform for hosting providers | $20M | 90 mo ago | 130 | 2010 | Ditlev Bredahl Co-Founder | 7 patents Distributed data storage architectures and address-modifying content delivery network technologies. | — |
| 13 | Serve First Provider of AI-powered customer experience platform delivering insights and action plans | $13M | 2 mo ago | — | 2013 | Erol Ayvaz Co-Founder & CEO | — | 1 partnership |
| 14 | Coniq Loyalty and customer engagement for businesses | $12M | 84 mo ago | 67 | 2007 | David Seddon Co-Founder | — | 1 award |
| 15 | Detected AI based platform offering customer onboarding solutions for businesses | $10M | 29 mo ago | 6 | 2020 | Liam Chennells Co-founder & CEO | — | — |
| 16 | Pusher Realtime messaging platform | $9M | 98 mo ago | 33 | 2010 | — | — | — |
| 17 | 3radical Consumer and employee engagement solution | $9M | 88 mo ago | 14 | 2012 | Tim McCarthy Co-Founder | — | — |
| 18 | Avora Data analytics platform for multiple functions | $9M | 89 mo ago | 3 | 2014 | Manjit Johal Co-Founder & CTO | 2 patents Data analysis systems for business intelligence and analytics | — |
| 19 | reinfer Platform to author and deploy conversational interfaces. | $8M | 47 mo ago | 24 | 2015 | David Barber Co-Founder & CSO | — | — |
| 20 | Reevoo Ratings & Reviews for Brands and Retailers | $7M | 135 mo ago | 58 | 2005 | Lisa Ashworth CEO | — | — |
| 21 | VerbaFlo Developer of conversational artificial intelligence software for real estate operations 67Growth top 20%News top 27%Talent top 28%AI top 30% All 8 signals ▾Growthtop 20% Newstop 27% Talenttop 28% AItop 30% Techtop 38% Fundingtop 48% Marketbottom 34% Globalbottom 32% Growth: Web rank 10,000,000 → 5,000,000 YoY · Fresh capital in last 24 mo News: 5 BI events in 12 mo (of 5 tracked, 2 types) · 4 high-value events (IPO/M&A/funding/contracts) in 12 mo rank vs industry peers · Fliar Intelligence Index 67/100 | $7M | 3 mo ago | — | 2024 | Abhishek Garg Co-Founder & CTO | — | 1 partnership · 1 award |
| 22 | Red Flag Alert Cloud based data management platform | $6M | 16 mo ago | 56 | 2004 | Richard West Co-Founder & Managing Director | — | 3 partnerships |
| 23 | Velaris Platform offering customer experience management solutions | $5M | 46 mo ago | 2 | 2021 | Dilanka Kalutota Co-Founder & CEO | — | 1 launch |
| 24 | Fuzey Provider of customer engagement and payment management solutions for businesses | $5M | 54 mo ago | 4 | 2020 | Henrik Jensen Co-Founder & CEO | — | — |
| 25 | Pisano Provider of customer experience management platform | $5M | 74 mo ago | 4 | 2015 | Ozkan Aykut Demir Co-Founder & CEO | — | 1 launch · 1 partnership |
| 26 | Uncrowd Cloud based platform offering data discovery solutions | $5M | 54 mo ago | 12 | 2017 | Rocky Howard Co-Founder | — | — |
| 27 | ContactEngine Customer engagement solution provider | $5M | 100 mo ago | 77 | — | — | 10 patents AI-powered omnichannel communication platforms with intent detection and secure content handling | — |
| 28 | OBT Live Provider of hyper-personalised user experience platform | $4M | 12 mo ago | — | 2023 | Chris Hodgson Co-Founder & Co-CEO | — | — |
| 29 | Jaid AI-based platform offering data integration solutions | $4M | 42 mo ago | 5 | 2019 | Mark Barton Co-Founder | — | — |
| 30 | EnjoyHQ Customer feedback management solution for product development | $3M | 66 mo ago | 2 | 2015 | — | — | — |
| 31 | Qudini Booking and waitlist management | $3M | 110 mo ago | 20 | 2012 | — | — | — |
| 32 | Wondering AI based user insights platform for businesses | $3M | 44 mo ago | 3 | 2020 | Axel Thomson Founder & CEO | — | — |
| 33 | Precursive Project planning and management software | $3M | 73 mo ago | 12 | 2011 | Jonathan Corrie Co-Founder and CEO | — | 1 launch · 1 partnership |
| 34 | Upzelo Cloud based churn prediction and customer retention solutions | $2M | 22 mo ago | 6 | 2021 | Phil Carr CEO | — | — |
| 35 | Keep Me Provider of AI-powered sales and lead management platform for fitness businesses | $2M | 69 mo ago | 4 | 2018 | Ian Mullane Founder & CEO | — | — |
| 36 | Cuvama Platform offering software for customer journey management | $1M | 50 mo ago | 5 | 2017 | Alex Smith Co-Founder | — | — |
| 37 | Prodsight Customer feedback analytics solution for product development | $1M | 76 mo ago | 4 | 2017 | — | — | — |
| 38 | Element Human Provider of customer experience management platform | $1M | 46 mo ago | 7 | 2013 | Matt Celuszak CEO | — | 2 job openings |
| 39 | Koios AI based psychometric insights through voice-driven technology for businesses | $550K | 32 mo ago | — | 2020 | Tom Sherwood Co-Founder & CEO | — | — |
| 40 | Hive Marketing Cloud Cloud based omnichannel marketing solutions for enterprises | $280K | 132 mo ago | 15 | 2010 | Rob Horton Founder | — | — |
| 41 | N-gage.io Provider of audience engagement platform | $203K | 52 mo ago | 2 | 2017 | David Courtney Co-Founder | — | 1 award |
| 42 | iiNDYVERSE Online platform for collectible NFTs based on art | $171K | 58 mo ago | 7 | 2021 | — | — | — |
| 43 | InnerTrends User onboarding metrics for SaaS and web apps | $150K | 82 mo ago | 1 | 2015 | Alex Stoia Co-Founder | — | — |
| 44 | Vizzly Provider of a platform offering reporting and dashboarding solutions | $125K | 48 mo ago | 4 | 2021 | Matt Williamson Co-Founder & CEO | — | — |
| 45 | Crikle Cloud-based customer engagement solution provider | $112K | 87 mo ago | 11 | 2019 | Diwaker Singh Co-Founder & CEO | — | — |
| 46 | NeuCurrent Provider of communication, customer retention, and experience management platform | $100K | 12 mo ago | 2 | 2018 | Bogdan Shkarupa Co-Founder | — | — |
Top 12 Customer Success Management companies in England
#1
Series A · Romford, England · founded 2013$13Mraised▾
Provider of AI-powered customer experience platform delivering insights and action plans. The platform transforms customer feedback into actionable steps for businesses. It identifies key areas for improvement, focusing on customer retention, advocacy, and revenue growth. The platform offers brand standard audits and brand experience analysis.
- Apr 2026Series A$6.7M
- Jul 2025Series A$6.3M
#2
Seed · St Albans, England · founded 2024$7Mraised▾
Developer of conversational artificial intelligence software for real estate operations. This technology automates communication across voice, email, text, and web chat channels. The system manages lead qualification, scheduling, resident support, and payment reminders by integrating with existing management platforms. It processes inquiries to provide responses based on defined operational policies and workflows. The software facilitates automated interactions throughout the leasing and management lifecycle to assist with task handling and information routing.
- Mar 2026Seed$7M
#3
Series A · Liverpool, England · founded 2023$3.9Mraised▾
Provider of hyper-personalised user experience platform. This platform enables the delivery of bespoke, engaging products to every user. It leverages real-time data insights to maximise user engagement and inform future iterations. The platform incorporates gamification and in-service purchases to enhance user experience and drive revenue growth. It automates data analysis to support product development and proactively addresses customer needs to reduce churn. The goal is to foster long-term customer loyalty and drive market success.
- Jun 2025Series A$3M
- Mar 2025Seed$670.4K
- Jan 2025Seed$285.6K
#4
Infobip 🦄Series A · London, England · founded 2006 · 3179 employees$414.1Mraised▾
Provider of omnichannel communication and customer engagement platform and related APIs. The platform offers tools for marketing automation, customer service, and chatbot building. It provides programmable channels including SMS, RCS, email, voice, and messaging app APIs. The company offers solutions for various industries, including finance, retail, telecoms, healthcare, and transportation.
- Jan 2023Grant (prize money)$86.5K
- Mar 2021Series A$6.4M
- Jul 2020Series A$403M
- Sep 2017Seed$2.4M
#5
Series A · Manchester, England · founded 2004 · 56 employees$5.6Mraised▾
Cloud based data management platform. It offers business intelligence solutions to streamline and manage the business operations. It provides users with access to latest data, and real-time updates. The platform also provides access to credit data to assess the credit risks. It caters its solution to industries such as legal, accounts, construction, and finance.
- Jan 2025Series A$4.9M
- Jun 2023Series A$5.6M
#6
Seed · London, England · founded 2021 · 6 employees$2.2Mraised▾
Upzelo is a cloud based churn prediction and customer retention solutions. It provides a platform that offers solutions for customer retention and it also assists users in increasing subscription retention through real-time data, customized offers, and customer feedback. The platform is available on the subscription-based pricing model.
- Aug 2024Seed$190.6K
- Jul 2024Seed$190.2K
- Mar 2024Seed$188.9K
- Mar 2024Seed$145.2K
#7
Series A · London, England · founded 2012 · 30 employees$34.2Mraised▾
Trurating is a point-of-payment rating system, the ratings of which are shown on its website. Customers are asked to rate their experience based on service, product and other such criteria. Clients see the ratings through an online dashboard with 5 core parameters- Service, product, value, experience, recommendation(along with custom questions). Has a loyalty program for consumers to get prizes based on their involvement. It is building an alternative ratings platform on the likes of Yelp and Tripadvisor for mainly brick and mortar retailers and hotels. It is currently live in the UK (launched at the end of 2015) and Australia (at the start of 2016); and planning to expand into US and Canada. Its system has generated a total of two million ratings, off a customer base of around 200 clients as of July'16.
- Jul 2023Series A$1.3M
- Feb 2023Series A$1.1M
- Sep 2022Series A$2.2M
- Mar 2022Series A$415K
#8
Series C · Manchester, England · founded 2013 · 174 employees$114.7Mraised▾
Developer of a customer engagement platform that is designed to enable inbound and outbound interactions through a secure, cloud-based, omnichannel engine. The company's platform develops predictive dialler technology that analyzes, mines, filters and selects from existing and new data sources to optimize contact, maintain compliance, improve campaigns and reduce data costs.
#9
Series B · London, England · founded 2015 · 36 employees$40.5Mraised▾
AI-based customer feedback analytics software solution. It allows users to integrate all CX tools into one platform, allows them to manage customer data across different channels like chat, email, reviews, and surveys, and enables them to share insights data across the enterprise.
- Dec 2022Series B$26M
- Feb 2020Series A$8M
- Dec 2019Series A$671.3K
- Jan 2019Series A$4.6M
#10
Seed · London, England · founded 2020 · 6 employees$10.1Mraised▾
AI based platform offering customer onboarding solutions for businesses. The platform features include automated director checks and capturing key contact details, KYC, identity verification, retrieving and updating company data, fetching finance and credit data, capturing verified information about business customers, and more.
- Jan 2024Seed$2.5M
- Jan 2023Seed$3M
- Mar 2022Seed$2M
- Jul 2021Seed$124.9K
#11
Series A · London, England · founded 2020 · 48 employees$31.5Mraised▾
Platform offering SaaS based utility price management platform. It is a cloud based platform for metering, pricing, and analytics for SaaS. It also provides pricing infrastructure and analytics solutions to power any variation of usage based pricing and drops it into the existing stack.
- Apr 2023Series A$14M
- Feb 2022Seed$17.5M
- Seed—
#12
Seed · London, England · founded 2018 · 2 employees$100Kraised▾
Provider of communication, customer retention, and experience management platform. The platform offers tools that let businesses engage and retain customers across omnichannel communication channels. It personalizes the customer journeys that elevate customer loyalty and retention. It leverages AI technology for personalized product recommendations.
- Jun 2025Seed$100K
- 2023Seed—
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Success Management coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
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