Best Customer Success Management Companies in Germany
The 84 best Customer Success Management companies in Germany in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Charles.
- ResearchAndMarkets.com
- MarketsandMarkets
Ranked: Best Customer Success Management companies in Germany
| # | Company | Disclosed funding | Last round | Employees | Founded | Founder | Tech stack | Recent signals |
|---|---|---|---|---|---|---|---|---|
| 1 | 0hands Platform offering iPaaS automation and digitisation solutions for businesses | — | — | — | 2022 | Matthias Kunz CEO | — | — |
| 2 | 2ask Platform offering online survey software | — | — | 9 | 2000 | Oliver Haible CEO | — | — |
| 3 | AB Rocket Cloud-based AB testing solutions provider | — | — | — | 2019 | Kermin Zahirovic Founder | — | — |
| 4 | AMERIA Provider of touch-free interface for optimizing customer experiences | — | — | 29 | 2001 | Albrecht Metter Founder & CEO | WebflowApple iCloud MailMicrosoft 365+17 | — |
| 5 | Callstr Provider of website video call integration solutions | — | — | 5 | 2021 | Gabriel Puscuta Co-Founder & CTO | — | — |
| 6 | CCT Solutions Mullti experience customer engagement solutions for businesses | — | — | — | 1991 | Uwe Kreuter Co-Founder & CEO | — | 1 launch |
| 7 | Chatwerk Provider of WhatsApp based conversation automation solutions | — | — | 6 | 2021 | Oliver Kremers Geschäftsführer / CEO | — | — |
| 8 | ChatWise Provider of WhatsApp-based chatbot and API for providing customer support | — | — | — | 2019 | Al Summers CEO | — | — |
Top 12 Customer Success Management companies in Germany
#1
Series A · Berlin, Berlin · founded 2019 · 6 employees$27.5Mraised▾
Provider of end-to-end conversational commerce suite for consumer brands. Its features include built-in subscriber lists and notifying the customers about new products, campaigns, restock or shipment tracking, chat solution, multi-chat API, shop integration, chatbot automation, templates, and more. The solution can be integrated onto platforms like Whatapp, Shopify, Messenger, and more.
- Jul 2022Series A$20M
- Apr 2021Seed$7.5M
#2
Series B · Munich, Bavaria · founded 2015 · 81 employees$16.3Mraised▾
Developer of a digital adoption platform providing in-application user guidance. The platform offers features such as app discovery, analytics, in-app guidance, and content creation. It aims to improve software adoption, digital employee experience, and customer support. The platform supports integration with applications like Salesforce, Microsoft Dynamics, Workday, SAP, and Oracle.
- Sep 2022Series B—
- Jul 2020Series B$11.3M
- Mar 2018Series A$4.9M
- Nov 2016Seed—
#3
Series A · Berlin, Berlin · founded 2020 · 40 employees$19Mraised▾
Platform offering messaging marketing software. The platform enables members to communicate and reach customers on different channels such as Instagram, WhatsApp, Facebook, Google Business Chat, Telegram, email, and SMS. It allows members to handle customer inquiries, and manage online reviews.
- Jan 2022Series A$15.6M
- Jan 2021Seed$3.4M
#4
Seed · Ebersberg, Bavaria · founded 2020 · 22 employees$5.2Mraised▾
Developer of intelligent visual support system for troubleshooting problems. Its system features include an array of tools, peer-to-peer connections, process analytics, chat support, and smart glass integration. It runs on devices such as mobile, desktop, and tablets. It caters to industries such as insurance, manufacturing, automobile, aviation, and consumer durables.
- Feb 2023Grant (prize money)$2.7M
- Oct 2022Grant (prize money)$2.4M
- Jun 2022Seed—
- May 2021Grant (prize money)$30.5K
#5
Seed · Berlin, Berlin · founded 2023$650.8Kraised▾
Customer success management tool for SaaS companies. The platform provides analytics to help customer success teams understand customers and make informed decisions. It helps users increase customer retention through proactive engagement and data-driven insights. It also helps users gain actionable insights into customer behavior, predict churn, and identify expansion opportunities.
- May 2024Seed$650.8K
#6
Seed · Berlin, Berlin · founded 2022 · 5 employees$647.4Kraised▾
Customer engagement and retention platform for businesses. It allows businesses to integrate with WhatsApp to send automated messages, including birthday wishes, and share updates with customers. It enables businesses to streamline customer engagement and retention efforts across various messaging channels, allowing users to reach and communicate with customers.
- Jun 2023Seed$647.4K
#7
Seed · Dusseldorf, North Rhine Westphalia · founded 2020 · 9 employees$1.5Mraised▾
Website visitor conversion and customer journey mapping extension for websites. It watches web visitors discover their buying intention and deal value. Its offerings include AI-driven customer journey mapping, lead sourcing, lead scoring, and prospect routing, lead qualification, and business intelligence solutions.
- Aug 2022Seed$1.5M
#8
Funding Raised · Karlsruhe, Baden-wurttemberg · founded 1986 · 455 employees$2.8Mraised▾
Developer of customer relationship management (CRM) and configure price quote software. The company offers solutions for management, sales, marketing, project management, and customer service. It provides software for various industries, including automotive, construction, education, and manufacturing. The company’s offerings include customer, campus, member, alumni, and foundation management software.
- May 2018Grant (prize money)$587.4K
- Jan 2017Grant (prize money)$427.8K
- Dec 2016Grant (prize money)$663K
- Jun 2016Grant (prize money)$349.6K
#9
Series A · Berlin, Berlin · founded 2014 · 1 employees$3.7Mraised▾
Chartmogul is a provider of cloud based subscription analytics platform. It provides subscription reporting, analytics, metrics for Stripe, Braintree, Chargify, Recurly, and PayPal. It provides tools to measure, understand and grow the subscription business. The features of the product include real time reporting, cohort analysis, data auditing, and editing, two factor authentication, data encryption, disaster recovery, etc.
- Nov 2017Series A$2.2M
- Aug 2015Seed$900K
- Jan 2015Seed$600K
#10
Acquired · Munich, Bavaria · founded 2008 · 49 employees$5Mraised▾
Provider of AI-powered platform for hospitality guest experience and direct bookings. The platform offers tools for managing guest feedback, creating guest data audiences, and building AI agents. It provides a centralized inbox for managing guest reviews and surveys. The platform offers integrations for data sources and marketing platforms. AI agents are available to assist with bookings, guest services, and staff support.
- Sep 2011Series A$5M
- 2008Seed—
#11
Deadpooled · Hamburg, Hamburg · founded 2016$2.5Mraised▾
Mesaic provides AI-based automation and customer communication management software. It allows users to automate the process, manage operations and improve the experience in customer communication, service delivery and commerce solutions. It enables users to analyze data, automate processes and manage interactions. Clients include Movinga, BeJond, PdmSolutions and Fond Of. It caters solutions to E-commerce, retail, logistics and others.
- Mar 2018Seed$2.5M
#12
Seed · Hamburg, Hamburg · founded 2013 · 9 employees$1.2Mraised▾
SonoBeacon is a cloud based acoustic and wireless customer communication management. It uses ultra sound technologies to analyze and engage with your audience's interests in real-time. The features of the software include acoustic data transmission, decentralized data processing, insights into visitor and passenger numbers, etc. It provides solutions for crowd management, digital retail, media and entertainment, safety and warning, etc.
- May 2018Seed$1.2M
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Success Management coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Rohit lives in the feed. He covers what's moving right now — the funding rounds, launches and shifts breaking across the trade press — and ties them back to where the sector is heading.