Best Customer Success Management Companies in London, United Kingdom
The 100 best Customer Success Management companies in London, United Kingdom in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Infobip.
Ranked: Best Customer Success Management companies in London
| # | Company | Disclosed funding | Last round | Employees | Founded | Founder | Web popularity | Patents & IP focus | Recent signals |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Infobip 🦄 Provider of omnichannel communication and customer engagement platform and related APIs | $414M | 41 mo ago | 3,179 3,179 → 3,497 (+10%) | 2006 | Izabel Jelenic Co-Founder | Top 100k | 21 patents Secure multi-factor authentication and AI-driven communication analytics for messaging platforms | 1 launch · 1 partnership |
| 2 | Decibel AI-based digital experience analytics solution | $50M | 72 mo ago | 76 | 2001 | Gabrielle Harris | — | — | — |
| 3 | Chattermill AI-based customer feedback analytics software solution | $40M | 42 mo ago | 36 36 → 76 (+111%) | 2015 | Guy Thomas Co-Founder | Top 5M | — | — |
| 4 | truRating Point of sale customer feedback for SME hospitality | $34M | 35 mo ago | 30 30 → 46 (+53%) | 2012 | Christian Nelson Co-Founder & Chief Strategy Officer | Top 5M | 28 patents Secure customer feedback collection using PIN entry devices | 1 partnership · 1 expansion |
| 5 | m3ter Platform offering SaaS based utility price management platform | $32M | 37 mo ago | 48 | 2020 | John Griffin Founder/CRO | — | — | — |
| 6 | Limitless Customer experience management solutions provider | $25M | 67 mo ago | 51 51 → 115 (+125%) | 2016 | — | Top 5M | — | — |
| 7 | Goodays Provider of a platform for customer experience management and improvement | $21M | 80 mo ago | 100 | 2012 | Thibaut Carlier Co-Founder @Goodays. In charge of Product | Top 5M | — | — |
| 8 | OnApp Cloud software platform for hosting providers | $20M | 90 mo ago | 130 | 2010 | Ditlev Bredahl Co-Founder | — | 7 patents Distributed data storage architectures and address-modifying content delivery network technologies. | — |
| 9 | Coniq Loyalty and customer engagement for businesses | $12M | 84 mo ago | 67 | 2007 | David Seddon Co-Founder | Top 5M | — | 1 award |
| 10 | Detected AI based platform offering customer onboarding solutions for businesses | $10M | 29 mo ago | 6 | 2020 | Liam Chennells Co-founder & CEO | Top 50M | — | — |
| 11 | Pusher Realtime messaging platform | $9M | 98 mo ago | 33 | 2010 | — | Top 500k | — | — |
| 12 | Avora Data analytics platform for multiple functions | $9M | 89 mo ago | 3 | 2014 | Manjit Johal Co-Founder & CTO | — | 2 patents Data analysis systems for business intelligence and analytics | — |
| 13 | reinfer Platform to author and deploy conversational interfaces. | $8M | 47 mo ago | 24 | 2015 | David Barber Co-Founder & CSO | — | — | — |
| 14 | Reevoo Ratings & Reviews for Brands and Retailers | $7M | 135 mo ago | 58 | 2005 | Lisa Ashworth CEO | — | — | — |
| 15 | Velaris Platform offering customer experience management solutions | $5M | 46 mo ago | 2 | 2021 | Dilanka Kalutota Co-Founder & CEO | Top 5M | — | 1 launch |
| 16 | Fuzey Provider of customer engagement and payment management solutions for businesses | $5M | 54 mo ago | 4 | 2020 | Henrik Jensen Co-Founder & CEO | Top 10M | — | — |
| 17 | Pisano Provider of customer experience management platform | $5M | 74 mo ago | 4 | 2015 | Ozkan Aykut Demir Co-Founder & CEO | Top 10M | — | 1 launch · 1 partnership |
| 18 | Uncrowd Cloud based platform offering data discovery solutions | $5M | 54 mo ago | 12 | 2017 | Rocky Howard Co-Founder | — | — | — |
| 19 | ContactEngine Customer engagement solution provider | $5M | 100 mo ago | 77 | — | — | Top 500k | 10 patents AI-powered omnichannel communication platforms with intent detection and secure content handling | — |
| 20 | Jaid AI-based platform offering data integration solutions | $4M | 42 mo ago | 5 | 2019 | Mark Barton Co-Founder | — | — | — |
| 21 | EnjoyHQ Customer feedback management solution for product development | $3M | 66 mo ago | 2 | 2015 | — | — | — | — |
| 22 | Qudini Booking and waitlist management | $3M | 110 mo ago | 20 | 2012 | — | Top 500k | — | — |
| 23 | Wondering AI based user insights platform for businesses | $3M | 44 mo ago | 3 | 2020 | Axel Thomson Founder & CEO | — | — | — |
| 24 | Precursive Project planning and management software | $3M | 74 mo ago | 12 | 2011 | Jonathan Corrie Co-Founder and CEO | Top 10M | — | 1 launch · 1 partnership |
| 25 | Upzelo Cloud based churn prediction and customer retention solutions | $2M | 22 mo ago | 6 | 2021 | Phil Carr CEO | Top 50M | — | — |
| 26 | Prodsight Customer feedback analytics solution for product development | $1M | 76 mo ago | 4 | 2017 | — | — | — | — |
| 27 | Element Human Provider of customer experience management platform | $1M | 46 mo ago | 7 | 2013 | Matt Celuszak CEO | Top 50M | — | 2 job openings |
| 28 | Koios AI based psychometric insights through voice-driven technology for businesses | $550K | 32 mo ago | — | 2020 | Tom Sherwood Co-Founder & CEO | — | — | — |
| 29 | iiNDYVERSE Online platform for collectible NFTs based on art | $171K | 58 mo ago | 7 | 2021 | — | — | — | — |
| 30 | InnerTrends User onboarding metrics for SaaS and web apps | $150K | 83 mo ago | 1 | 2015 | Alex Stoia Co-Founder | — | — | — |
| 31 | Vizzly Provider of a platform offering reporting and dashboarding solutions | $125K | 48 mo ago | 4 | 2021 | Matt Williamson Co-Founder & CEO | — | — | — |
| 32 | Crikle Cloud-based customer engagement solution provider | $112K | 87 mo ago | 11 | 2019 | Diwaker Singh Co-Founder & CEO | — | — | — |
| 33 | NeuCurrent Provider of communication, customer retention, and experience management platform | $100K | 12 mo ago | 2 | 2018 | Bogdan Shkarupa Co-Founder | — | — | — |
Top 12 Customer Success Management companies in London
#1
Infobip 🦄Series A · London, England · founded 2006 · 3179 employees$414.1Mraised▾
Provider of omnichannel communication and customer engagement platform and related APIs. The platform offers tools for marketing automation, customer service, and chatbot building. It provides programmable channels including SMS, RCS, email, voice, and messaging app APIs. The company offers solutions for various industries, including finance, retail, telecoms, healthcare, and transportation.
- Jan 2023Grant (prize money)$86.5K
- Mar 2021Series A$6.4M
- Jul 2020Series A$403M
- Sep 2017Seed$2.4M
#2
Seed · London, England · founded 2021 · 6 employees$2.2Mraised▾
Upzelo is a cloud based churn prediction and customer retention solutions. It provides a platform that offers solutions for customer retention and it also assists users in increasing subscription retention through real-time data, customized offers, and customer feedback. The platform is available on the subscription-based pricing model.
- Aug 2024Seed$190.6K
- Jul 2024Seed$190.2K
- Mar 2024Seed$188.9K
- Mar 2024Seed$145.2K
#3
Seed · London, England · founded 2018 · 2 employees$100Kraised▾
Provider of communication, customer retention, and experience management platform. The platform offers tools that let businesses engage and retain customers across omnichannel communication channels. It personalizes the customer journeys that elevate customer loyalty and retention. It leverages AI technology for personalized product recommendations.
- Jun 2025Seed$100K
- 2023Seed—
#4
Series A · London, England · founded 2012 · 30 employees$34.2Mraised▾
Trurating is a point-of-payment rating system, the ratings of which are shown on its website. Customers are asked to rate their experience based on service, product and other such criteria. Clients see the ratings through an online dashboard with 5 core parameters- Service, product, value, experience, recommendation(along with custom questions). Has a loyalty program for consumers to get prizes based on their involvement. It is building an alternative ratings platform on the likes of Yelp and Tripadvisor for mainly brick and mortar retailers and hotels. It is currently live in the UK (launched at the end of 2015) and Australia (at the start of 2016); and planning to expand into US and Canada. Its system has generated a total of two million ratings, off a customer base of around 200 clients as of July'16.
- Jul 2023Series A$1.3M
- Feb 2023Series A$1.1M
- Sep 2022Series A$2.2M
- Mar 2022Series A$415K
#5
Seed · London, England · founded 2020 · 6 employees$10.1Mraised▾
AI based platform offering customer onboarding solutions for businesses. The platform features include automated director checks and capturing key contact details, KYC, identity verification, retrieving and updating company data, fetching finance and credit data, capturing verified information about business customers, and more.
- Jan 2024Seed$2.5M
- Jan 2023Seed$3M
- Mar 2022Seed$2M
- Jul 2021Seed$124.9K
#6
Series B · London, England · founded 2015 · 36 employees$40.5Mraised▾
AI-based customer feedback analytics software solution. It allows users to integrate all CX tools into one platform, allows them to manage customer data across different channels like chat, email, reviews, and surveys, and enables them to share insights data across the enterprise.
- Dec 2022Series B$26M
- Feb 2020Series A$8M
- Dec 2019Series A$671.3K
- Jan 2019Series A$4.6M
#7
Series A · London, England · founded 2020 · 48 employees$31.5Mraised▾
Platform offering SaaS based utility price management platform. It is a cloud based platform for metering, pricing, and analytics for SaaS. It also provides pricing infrastructure and analytics solutions to power any variation of usage based pricing and drops it into the existing stack.
- Apr 2023Series A$14M
- Feb 2022Seed$17.5M
- Seed—
#8
Acquired · London, England · founded 2001 · 76 employees$50.3Mraised▾
AI-based digital experience analytics solution. The solution enables users to identify poor user experiences to improve online conversions, engagement, and customer loyalty. The solution can be integrated with marketing stack, customer software, conversion tools, and personalization platforms.
- May 2020Series B$23M
- Sep 2019Series B$17M
- Apr 2017Series A$10.3M
#9
Series B · London, England · founded 2016 · 51 employees$24.8Mraised▾
Limitless is a customer experience management solutions provider. It provides AI-based crowdsourced customer experience, invite crowd for digital onboarding, understand the knowledge, language skills, and brand management solutions. It enables to connect with the audience, optimise crowd performance and reward them based on the ratings and peer reviews. Clients include Vodafone, Unilever, Sun Basket and National Express.
- Nov 2020Series B$12.1M
- Apr 2019Series A$8.2M
- Dec 2017Seed$3M
- Sep 2016Seed$1.1M
#10
Acquired · London, England · founded 2015 · 24 employees$7.8Mraised▾
re:infer is a spinout from AI research lab at UCL. It provides a platform to for companies to author and deploy conversational interfaces. They use AI and deep neural networks to understand user's Natural Language which in turn can be further used, as for example, to facilitate shopping through chat interfaces, product testing etc.
- Jul 2022Series A$4.2M
- Feb 2018Series A$3.5M
- Nov 2016Seed$100.1K
#11
Seed · London, England · founded 2021 · 2 employees$5.4Mraised▾
Platform offering customer experience management solutions. It offers visibility, analysis, orchestration, and execution tools. It provides features such as account intelligence, health scores, conversation analysis, and customizable dashboards. The platform also includes cross-tool automation, a visual workflow builder, and email campaign capabilities.
- Aug 2022Seed$4.7M
- Mar 2021Seed$685.6K
#12
Seed · London, England · founded 2019 · 5 employees$3.7Mraised▾
AI-based platform offering data integration solutions. It is a business communication automation platform that uses AI technology for extracting critical data from diverse company and customer communications. It also organizes the data into meaningful, actionable insights and seamlessly integrates into the existing workflows.
- Dec 2022Seed$3.7M
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Success Management coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Riya reads income statements for fun. She covers the real money in a sector — revenue, growth, who actually earns — and never met a vague claim she didn't want a number for.