Best Customer Success Management Companies in Paris, France
The 49 best Customer Success Management companies in Paris, France in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Contentsquare.
Ranked: Best Customer Success Management companies in Paris
| # | Company | Disclosed funding | Last round | Stage | Founder | Founded | Tech stack | Recent signals |
|---|---|---|---|---|---|---|---|---|
| 1 | Contentsquare 🦄 Provider of digital experience analytics software for monitoring user behavior | $1.2B | 48 mo ago | Series F | Jonathan Cherki Founder & CEO | 2012 | ContentfulProton MailApple iCloud Mail+42 | 3 launchs · 1 partnership |
| 2 | Stonly Guidelines and knowledge management solutions for teams | $26M | 54 mo ago | Series A | Krzysztof Dabrowski Co-Founder | 2015 | Apple iCloud MailGoogle WorkspaceZoho+28 | — |
| 3 | SPLIO Customer experience management solution | $22M | 82 mo ago | Series A | Raphael JORE Founder & CEO | 2001 | BreakdanceWordPressMySQL+21 | — |
| 4 | Happydemics Feedback collection tool for businesses | $16M | 20 mo ago | Series B | Lucie Chardin COO | 2013 | Node.jsReactNext.js+20 | 1 partnership |
| 5 | easiware Provider of NPS based customer tracking, communication management, and customer service management platform | $8M | 56 mo ago | Late Stage | Brendan Natral Co-founder & CEO | 2008 | WordPressMySQLPHP+20 | — |
| 6 | WizVille Customer experience and reputation management software | $3M | 94 mo ago | Series A | Clement Bruchon Co-Founder | 2012 | HubSpot CMS HubYouTubeSplide+28 | 2 awards |
| 7 | Actionable Provider of data analytics and machine learning to predict customer satisfaction for businesse | $2M | 23 mo ago | Seed | Nans THOMAS Co-Founder & Co-CEO | 2024 | — | 2 awards |
| 8 | HubFlo Cloud based customer experience management software for service businesses | $2M | 34 mo ago | Seed | — | 2021 | SentryRubyTrix+29 | — |
| 9 | Notify Omni channel based consumer notification and customer relationship management software | $2M | 37 mo ago | Seed | Franck Lhuerre Co-Founder & CEO | 2016 | — | 3 awards |
| 10 | Proxem Text analytics solution | $1M | 118 mo ago | Acquired | — | — | — | — |
| 11 | Kiosk Online platform for businesses to engage customers using mobile applications | $500K | 4 mo ago | Series A | Paul Lafforgue Co-Founder & CEO | 2023 | ReactReact RouterIntercom+5 | — |
Top 12 Customer Success Management companies in Paris
#1
Series A · Paris, Ile de France · founded 2023$500Kraised▾
Online platform for businesses to engage customers using mobile applications. The platform that allows businesses to engage with the customers through WhatsApp at scale. It allows business to Generate conversations. It offers acconversation builder to create marketing, sales, and support flows and enable teams to answer customer questions, qualify leads, and sell products.
- Mar 2026Series A$19.4M
- 2024Seed$500K
#2
Series B · Paris, Ile de France · founded 2013 · 66 employees$15.8Mraised▾
Feedback collection tool to businesses. Allows businesses to create surveys and polls, distribute it across multiple channels, segment responders, conduct A/B testing, and integrate it with their content. Provides reporting features as well to analyze feedback results. Capable of handling huge amounts of data, and can track data metrics like time spent hesitating on a question.
- Dec 2024Series B$13.7M
- Dec 2020Series B$3.6M
- Jun 2020Series B$6.3M
- Oct 2018Series A$1.4M
#3
Series F · Paris, Ile de France · founded 2012 · 1800 employees$1.2Braised▾
Provider of digital experience analytics software for monitoring user behavior. This platform captures interaction data to visualize how individuals navigate websites and mobile applications. It identifies technical errors, performance slowdowns, and navigation obstacles that impact conversion rates. The software includes tools for session replay, heatmaps, and journey mapping to analyze customer interactions. Additionally, it integrates artificial intelligence to highlight trends and provide insights into why users engage with specific content. The system facilitates the collection of feedback to understand customer sentiment and supports the optimization of digital product performance.
- Jul 2022Series F$400M
- Jul 2022Conventional Debt$200M
- May 2021Series E$500M
- May 2020Conventional Debt—
#4
Seed · Paris, Ile de France · founded 2024$2.2Mraised▾
Provider of data analytics and machine learning to predict customer satisfaction for businesses. The platform provides actionable insights to help organizations manage customer experiences and make informed decisions and optimize the operations. Users can predict satisfaction levels for individual clients in real-time and helps in identifying opportunities for upselling or addressing potential issues.
- Sep 2024Seed$2.2M
#5
Series A · Paris, Ile de France · founded 2015 · 79 employees$25.5Mraised▾
Stonly provides guidelines and knowledge management solutions for teams. It allows users to create interactive knowledge management solutions. It enables users to manage internal knowledge database, tutorials and provides interactive guides. It can be integrated with other software applications. The company monetizes through a subscription-based pricing model.
- Jan 2022Series A$22M
- Feb 2020Seed$3.5M
- Jul 2019Seed—
#6
Seed · Paris, Ile de France · founded 2021 · 10 employees$2.1Mraised▾
Cloud based customer experience management software for service businesses. It streamlines operations and client communications using tools such as CRM, file sharing, tasks, playbooks, and more. The platform enables users to create onboarding playbooks. It includes a e-signature feature to collect signature from customers.
- Sep 2023Seed$2.1M
#7
Series A · Paris, Ile de France · founded 2001 · 250 employees$22Mraised▾
Customer experience management solution. The solution helps in comprising campaign management, CRM, customer engagement and experience management. Provides solutions such as segment and scoring customer data from all sources online and offline, creating multichannel campaigns and personalised customer journeys, managing data-driven loyalty programs, access to tailored performance reports and customer analytics.
- Sep 2019Series A$11M
- Oct 2016Series A$11M
#8
Seed · Paris, Ile de France · founded 2016 · 31 employees$1.6Mraised▾
Omni channel based consumer notification and customer relationship management software. It provides customer engagement solutions and enables users to orchestrate customer interactions. The platform allows users to manage notification settings and communicate with customers.
- Jun 2023Conventional Debt$546.7K
- Jun 2023Seed$1.1M
#9
Late Stage · Paris, Ile de France · founded 2008 · 40 employees$7.9Mraised▾
Provider of NPS based customer tracking, communication management, and customer service management platform. The platform offers tools that let businesses in unifying customer communication channels that help in personalizing customer relationships. It works by centralizing communication channels, automating customer service tasks, and measuring customer satisfaction using NPS modeling. It works on a subscription plan.
- Dec 2021PE$7.9M
#10
Series A · Paris, Ile de France · founded 2012 · 39 employees$2.6Mraised▾
Customer experience and reputation management software. It provides tools to measure customer satisfaction and manage customer feedback through various channels such as email, SMS, the web, QR codes, and WhatsApp. It collects customer reviews from public platforms like Google, Facebook, and TripAdvisor, and offers insights to help businesses improve reputation.
- Sep 2018Series A$2.3M
- Sep 2013Seed$283.6K
#11
Acquired · Paris, Ile de France · 13 employees$1.3Mraised▾
Proxem provides cloud-based text analytics solution for enterprises to gain valuable insights from the text gathered from various data sources. The software Ubiq uses computational linguistic techniques to analyze the text, explore data for patterns, trends anomalies in the business context and visualize data to improve customer experience. It helps enterprises to convert text into data in the field of customer knowledge, market intelligence, and human resources. Some of the customers are Auchan, carrefour, Total and more.
#12
Funding Raised · Paris, Ile de France · founded 2017—raised▾
Better World provides customer feedback analytics software. It allows users to connect with the customers, collect feedback, analyze and capture actionable insights. It enables users to perform end-to-end feedback analytics and technology solutions. Other solutions include marketing campaigns management, in-store feedback collection and competitor intelligence management solutions. Clients include Argus, Bosch, Eltronic, Gain, HEVO, ISDI, Little and PARP.
- Mar 2019Grant (prize money)—
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Success Management coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Rohit lives in the feed. He covers what's moving right now — the funding rounds, launches and shifts breaking across the trade press — and ties them back to where the sector is heading.