Best Customer Service Software Companies in Bavaria, Germany
The 37 best Customer Service Software companies in Bavaria, Germany in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Unify.
Ranked: Best Customer Service Software companies in Bavaria
| # | Company | Last round | Disclosed funding | Employees | Founded | Founder | Tech stack | Recent signals |
|---|---|---|---|---|---|---|---|---|
| 1 | 9One3.ai Conversational AI platform for enterprises | — | — | — | 2023 | Immo Stapelfeld Co-Founder | Framer SitesReactAmazon Web Services+13 | — |
| 2 | ASC Technologies Cloud-based integrated compliance management software provider | — | — | 122 122 → 278 (+128%) | 1999 | Gunter Muller Founder & Executive Chairman | TYPO3 CMSApple iCloud MailMicrosoft 365+7 | 2 job openings · 1 launch |
| 3 | AwesomeQA Automated AI customer support solution | — | — | 4 | 2022 | Korbinian Abstreiter Co-Founder | — | — |
| 4 | BotFlux AI enabled chatbots | — | — | — | 2015 | Alexander Meissner Co-Founder & CTO | — | — |
| 5 | Branchly Automated navigation and content hierarchy for websites | — | — | — | 2022 | Sebastian Flick Co-Founder & Co-CEO | Framer SitesThree.jsRadix UI+22 | — |
| 6 | Chat Hero Provider of cloud based customer support chatbots for enterprises | — | — | — | 2019 | Martin Burst Founder | Node.jsVue.jsNuxt.js+22 | — |
| 7 | Chatwerk Provider of WhatsApp based conversation automation solutions | — | — | 6 | 2021 | Oliver Kremers Geschäftsführer / CEO | WordPressMySQLPHP+30 | — |
| 8 | ChatWise Provider of WhatsApp-based chatbot and API for providing customer support | — | — | — | 2019 | Al Summers CEO | — | — |
Top 12 Customer Service Software companies in Bavaria
#1
Seed · Munich, Bavaria · founded 2025$500Kraised▾
Provider of AI concierge platform integrated with property management systems. The platform offers automated answering, question answering, booking, and issue handling. It integrates with existing software to personalize guest experience, retrieve data, and complete tasks autonomously. The AI concierge communicates via multiple channels and prepares handovers for human colleagues.
- Sep 2025Seed$500K
#2
Seed · Munich, Bavaria · founded 2024$3.1Mraised▾
Provider of real-time AI avatars and speech-to-video API technology. The company offers tools for developers to build AI video agents. It provides APIs for speech-to-video managed agents. The company's avatars support lip sync, facial movements, and emotional expressions. The avatars are compatible with AI voice models.
- Oct 2024Seed$3.1M
#3
Series A · Munich, Bavaria · founded 2019$9.3Mraised▾
Provider of crowd analytics and queue management services. Some of the services of the platform include people counting, employee scheduling, asset tracking, advertising, marketing, and more.
- 2024Seed—
- May 2023Series A$7M
- Oct 2021Seed$2.3M
#4
Seed · Munich, Bavaria · founded 2025$500Kraised▾
Provider of AI-powered telephone answering services for heating and plumbing businesses. The service offers automated call answering, documentation, and intelligent inquiry features. It integrates with existing systems to capture customer information and manage service requests. The AI assistant can also forward urgent calls to team members. It offers enhanced availability and aims to reduce team stress by handling phone tasks.
- Jan 2025Seed$500K
#5
Acquired · Munich, Bavaria · founded 2008 · 3000 employees$51.5Mraised▾
Unify is a joint venture between The Gores group and Siemens AG that develops, deploys, and manages unified communications, network infrastructure and security and managed and professional services for large enterprises and small and medium businesses. Its primary product brands are OpenScape (unified communications applications), HiPath (converged enterprise communications) and Circuit (SaaS Team Communication). Openscape provides on demand contact center solutions including inbound, outbound and blended with skill based routing, integrated IVR, predictive dialing, workforce optimization, prepackaged and CRM integrations, real time monitoring.
- Nov 2019Grant (prize money)$122.4K
- Mar 2019Grant (prize money)$3.1M
- Mar 2019Grant (prize money)$45.1K
- Aug 2018Grant (prize money)$45.9K
#6
Series B · Munich, Bavaria · founded 2015 · 81 employees$16.3Mraised▾
Developer of a digital adoption platform providing in-application user guidance. The platform offers features such as app discovery, analytics, in-app guidance, and content creation. It aims to improve software adoption, digital employee experience, and customer support. The platform supports integration with applications like Salesforce, Microsoft Dynamics, Workday, SAP, and Oracle.
- Sep 2022Series B—
- Jul 2020Series B$11.3M
- Mar 2018Series A$4.9M
- Nov 2016Seed—
#7
Seed · Ebersberg, Bavaria · founded 2020 · 22 employees$5.2Mraised▾
Developer of intelligent visual support system for troubleshooting problems. Its system features include an array of tools, peer-to-peer connections, process analytics, chat support, and smart glass integration. It runs on devices such as mobile, desktop, and tablets. It caters to industries such as insurance, manufacturing, automobile, aviation, and consumer durables.
- Feb 2023Grant (prize money)$2.7M
- Oct 2022Grant (prize money)$2.4M
- Jun 2022Seed—
- May 2021Grant (prize money)$30.5K
#8
Series C · Munich, Bavaria · founded 2008 · 25 employees$34.4Mraised▾
B2X provides customer care solutions for electronic devices to manufacturers, insurance providers, mobile network operators, and retailers globally. It manages backend repairs, parts, and logistics services and provides frontend consumer-facing services, offering an end-to-end solution for manufacturers, insurance providers, Mobile Network Operators, and Retailers for electronic devices. Provides customers with answers to most frequently asked questions, how-to video tutorials along real-time chat with highly trained customer support agents. Acquired Service Solutions in Oct 14.
- Mar 2018Series C$7.7M
- Jul 2017Series C$4.9M
- Jun 2016Series B$6.8M
- Oct 2014Series B$15M
#9
Deadpooled · Munich, Bavaria · founded 2015 · 66 employees$17.7Mraised▾
AI powered chat based personal travel assistant for planning and booking holiday bookings. The platform uses a semantic bot to converse with customers and identify preferences. The platform claims to discover customer preferences based on historical data, preferences of similar traveler profiles, and social graphs.
- Nov 2018Series A$6.8M
- Nov 2017Series A$8.3M
- Dec 2015Seed$2.5M
#10
Series A · Munich, Bavaria · founded 2012 · 22 employees$9.2Mraised▾
It is an online appointment scheduling software for small and medium businesses - Service-based organizations including Hairdresser, Beautician, Doctor & Health practitioners etc. Platform functionalities include task & team management; booking portal for consumers; booking buttons on website, app, Facebook etc.; CRM; Services Management; and more. Besides the free version, there is also a premium package, which offers many additional features. It charges £23.90/month for its premium package. It is partnering with local search organizations in each country - Like YellowPages to integrate booking button on a wider customer base.
- Apr 2020Series A$4.9M
- Feb 2017Series A$4.3M
#11
Acqui-Hired · Munich, Bavaria · founded 2016 · 21 employees$8.4Mraised▾
E-bot7 provides a chatbot-based CRM solution for businesses. Provides chatbots for messaging platform such as Facebook Messenger, WhatsApp, and Slack. It provides businesses to reach, monitor, and to communicate with their customers through several messaging platforms. Features include directly target customers with personalized content, create additional revenue streams, customer analytics, etc.
- Aug 2019Series A$6.1M
- Nov 2018Grant (prize money)—
- Sep 2018Seed$2.4M
- Jun 2018Grant (prize money)$29.2K
#12
Funding Raised · Munich, Bavaria · founded 2016 · 18 employees$181.5Kraised▾
Etherisc provides blockchain-based decentralized insurance applications for Insurers. Etherisc claims to automate the manual processes, claim handling, issuance of application etc. via smart contracts. In Dec 2016, Etherisc developed an alpha tested product named Flight Delay DAPP which processes the insurance applications for flight delay.
- Jan 2019Grant (prize money)$181.5K
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
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