Best Customer Service Software Companies in United States
The 1701 best Customer Service Software companies in United States in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Genesys.
Among the strongest bets in enterprise software, the Customer Service Software companies tracked across the United States number 1,701, and this directory ranks them by disclosed equity funding and recent funding momentum. Total disclosed funding hits $24.4B across the field, with 22 unicorns already minted. That's a market that's earned its credibility.
The revenue picture is just as telling. Median revenue across validated filers sits at $150M, growing at 9% YoY, with a combined pool of roughly $1.2B. Zendesk leads the filers at $388M (up 30% YoY), followed by Five9 at $305M and Freshworks at $229M. And if you're wondering whether the funding reflects real commercial scale, those figures answer it. The Customer Service Software market is valued at roughly $51.3B globally in 2025, forecast to reach $96.6B by 2035 at a 6.5% CAGR, driven by digital transformation and the intensifying focus on customer experience. On the funding side, Genesys ($1.5B) and Uniphore ($657M) represent the category's most capitalized names, backed by a roster of investors including Y Combinator, Accel, and Salesforce Ventures. I'd watch the mid-tier filers closely, the 9% median growth rate is quiet and steady, but the top-line outliers here are moving fast.
Ranked: Best Customer Service Software companies in United States
| # | Company | Disclosed funding | Last round | Stage | Employees | Tech stack | Market signals (1y) | Patents & IP focus | Recent signals |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Genesys 🦄 Provider of cloud-based platform for customer experience and workforce engagement | $1.5B | 10 mo ago | Acquired | 677 | Apple iCloud MailZohoChart.js+40 | 26 signals ▼61% Earnings · New product · Leadership | 8 patents Patents concentrated in electrical & electronics | 1 launch |
| 2 | Uniphore 🦄 Provider of a business artificial intelligence platform with agentic and model layers 72Moat top 15%Market top 25%Innovation top 29%Funding top 30% All 11 signals ▾Moattop 15% Markettop 25% Innovationtop 29% Fundingtop 30% Techtop 34% Newstop 36% Globaltop 37% Talenttop 38% Productbottom 49% Fin. healthbottom 45% Growthbottom 40% Moat: Editorial + unicorn rating 9/10 · Unicorn Market: 355 employees (top 6% of High Tech) · Revenue ~$24.9M rank vs industry peers · Fliar Intelligence Index 72/100 | $657M | 7 mo ago | Series F | 355 355 → 885 (+149%) | WordPressSentryApple iCloud Mail+39 | 7 signals ▼22% Funding · M&A · Capital raise | — | — |
| 3 | Gupshup Provider of a platform for conversational AI, marketing, and support 83Funding top 18%AI top 20%Growth top 28%Patents top 28% All 10 signals ▾Fundingtop 18% AItop 20% Growthtop 28% Patentstop 28% Innovationtop 29% Moattop 34% Techtop 35% Talenttop 38% Globaltop 44% Marketbottom 47% Funding: Raised $546M across 9 rounds · 9 rounds over 19 yrs (0.5/yr) AI: Classified as an AI company rank vs industry peers · Fliar Intelligence Index 83/100 | $546M | 10 mo ago | Series F | — | Node.jsTailwind CSSReact+17 | — | 27 patents Enables enterprise RCS messaging, OTP delivery, and template testing for rich communication services. | — |
| 4 | ASAPP 🦄 Provider of an AI-native platform for contact center customer experience 78Funding top 17%Moat top 22%AI top 25%Innovation top 26% All 12 signals ▾Fundingtop 17% Moattop 22% AItop 25% Innovationtop 26% Patentstop 29% Markettop 35% Producttop 45% Globaltop 47% Techtop 49% Talentbottom 49% Growthbottom 47% Newsbottom 21% Funding: Raised $400M across 4 rounds · 4 rounds over 11 yrs (0.4/yr) Moat: Editorial + unicorn rating 9/10 · IP moat: 161 patents rank vs industry peers · Fliar Intelligence Index 78/100 | $400M | 3 mo ago | Series C | 183 183 → 403 (+120%) | WebflowApple iCloud MailAmazon Web Services+20 | — | 161 patents Patents concentrated in computing, sensing & instrumentation | — |
| 5 | Sierra 🦄 A conversational AI platform that helps businesses to build customer experiences 87Funding top 12%AI top 20%Moat top 26%Growth top 28% All 8 signals ▾Fundingtop 12% AItop 20% Moattop 26% Growthtop 28% Talenttop 28% Techtop 32% Markettop 46% Globalbottom 37% Funding: Raised $285M across 4 rounds · 4 rounds over 2 yrs (2.0/yr) AI: Classified as an AI company rank vs industry peers · Fliar Intelligence Index 87/100 | $285M | 1 mo ago | Series E | — | SanityTurbopackApple iCloud Mail+29 | — | — | — |
| 6 | Whatfix Developer of a digital adoption platform providing in-application user guidance | $266M | 20 mo ago | Series E | 828 828 → 1,103 (+33%) | WordPressApple iCloud MailGoogle Workspace+28 | 4 signals ▼83% Layoffs · New product · Hiring | — | 1 award |
| 7 | Intercom 🦄 Provider of a customer service and support platform offering AI-powered solutions for managing customer… | $241M | 3 mo ago | Series D | 285 | SanityContentfulSentry+38 | — | 23 patents Patents concentrated in computing, sensing & instrumentation | 1 launch |
| 8 | Kore Provider of conversational and generative AI platforms 83Innovation top 18%Tech top 18%Funding top 19%Patents top 26% All 13 signals ▾Innovationtop 18% Techtop 18% Fundingtop 19% Patentstop 26% Moattop 28% AItop 30% Producttop 31% Partnerstop 32% Talenttop 38% Markettop 45% Growthbottom 47% Newsbottom 42% Globalbottom 42% Innovation: 50 patents (top 31% of patent-holders) · 47 filings since 2022 vs 3 in 2017-21 Tech: 114 technologies across 6/8 capability areas · Cloud: Amazon Cloudfront, Amazon S3 rank vs industry peers · Fliar Intelligence Index 83/100 | $234M | 4 mo ago | Series D | 201 | JavaTypeScriptGoogle Web Toolkit+31 | 4 signals ▼64% Funding · New product | 50 patents Conversational AI platforms integrating NLP for virtual assistants and tabular data access | 2 launchs |
| 9 | Kustomer Cloud-based customer service CRM platform | $234M | 10 mo ago | Acquired | 315 | WordPressApple iCloud MailGoogle Workspace+41 | — | — | 2 awards |
| 10 | IntelePeer AI-powered communications automation solutions 67Funding top 21%Patents top 27%Innovation top 31%AI top 35% All 13 signals ▾Fundingtop 21% Patentstop 27% Innovationtop 31% AItop 35% Producttop 41% Techtop 44% Partnerstop 45% Moattop 47% Markettop 49% Growthtop 50% Globalbottom 42% Talentbottom 40% Newsbottom 24% Funding: Raised $229M across 10 rounds · 10 rounds over 20 yrs (0.5/yr) Patents: 48 patents matched (strict assignee match) · 7 filings since 2022 vs 4 in 2017-21 rank vs industry peers · Fliar Intelligence Index 67/100 | $229M | 22 mo ago | Series E | 139 139 → 297 (+114%) | WordPress Block EditorWordPressMySQL+32 | — | 48 patents Real-time analytics and virtual graphing for multi-channel cloud communications platforms | — |
| 11 | Gladly Customer service AI platform for radically efficient and personal experiences | $208M | 20 mo ago | Series E | 138 138 → 219 (+59%) | SentryAtlassian StatuspageApple iCloud Mail+19 | — | 10 patents Omnichannel contact‑center routing and workforce management software platforms | — |
| 12 | UJET Provider of cloud contact center platform with AI-powered automation features | $176M | 20 mo ago | Series D | 202 | Apple iCloud MailGoogle WorkspaceNode.js+21 | 7 signals ▲40% New product · M&A | 46 patents Patents concentrated in computing, sensing & instrumentation | — |
| 13 | Cresta 🦄 Developer of a platform providing real-time intelligence for contact center operations | $151M | 18 mo ago | Series D | 54 | WebflowApple iCloud MailGoogle Workspace+19 | — | 7 patents RF receiver power management and integrated tuner module packaging for mobile and TV devices | 1 partnership · 1 award |
| 14 | Piano SaaS based digital experience platform | $145M | 16 mo ago | Series D | 608 | Framer SitesApple iCloud MailMicrosoft 365+21 | — | — | — |
| 15 | EliseAI 🦄 Offering conversational AI platforms 74Funding top 16%AI top 26%Moat top 26%Tech top 27% All 11 signals ▾Fundingtop 16% AItop 26% Moattop 26% Techtop 27% Talenttop 28% Producttop 30% Markettop 43% Growthtop 46% Newsbottom 46% Globalbottom 32% Customersbottom 15% Funding: Raised $110M across 7 rounds · 7 rounds over 4 yrs (1.8/yr) AI: Classified as an AI company · Product described with: ai-driven, ai-powered rank vs industry peers · Fliar Intelligence Index 74/100 | $110M | 9 mo ago | Series E | 111 | Webflow EcommerceWebflowApple iCloud Mail+29 | 4 signals ▼20% Funding · Capital raise | — | — |
| 16 | Ushur Provider of an AI-powered platform for automating customer experience workflows | $108M | 16 mo ago | Series C | — | WebflowVimeoGSAP+18 | — | 35 patents AI-driven document data extraction and generative customer experience automation | — |
| 17 | Decagon 🦄 AI-powered customer experience platform 76Funding top 15%AI top 26%News top 31%Growth top 35% All 9 signals ▾Fundingtop 15% AItop 26% Newstop 31% Growthtop 35% Moattop 37% Talenttop 38% Markettop 46% Techtop 50% Globalbottom 39% Funding: Raised $100M across 3 rounds · 3 rounds over 2 yrs (1.5/yr) AI: Classified as an AI company · Product described with: ai-driven, ai-powered rank vs industry peers · Fliar Intelligence Index 76/100 | $100M | 4 mo ago | Series D | — | WebflowMarkerThree.js+22 | 9 signals ▲50% Funding · Capital raise | — | 1 internship · 1 launch · 2 partnerships |
| 18 | Isara Provider of AI-powered insights from helpdesk conversations for proactive customer support | $94M | 2 mo ago | Series C | — | Cart FunctionalitySquarespace CommerceSquarespace+19 | — | — | 1 launch |
| 19 | Forethought AI Provider of an AI platform for customer support and service teams | $92M | 12 mo ago | Acquired | 61 61 → 89 (+46%) | WebflowSalesforceAmazon Web Services+28 | — | — | 1 launch |
| 20 | Capacity AI based information and data integration management solution | $86M | 10 mo ago | Series D | 102 | WordPressApple iCloud MailGoogle Workspace+40 | — | 8 patents Agricultural tractor seating systems and refractory mortar/coating compositions for construction. | — |
| 21 | Giga AI Developer of AI-powered agents for enterprise support and customer engagement 67Tech top 21%Talent top 28%AI top 30%Funding top 35% All 7 signals ▾Techtop 21% Talenttop 28% AItop 30% Fundingtop 35% Moatbottom 48% Globalbottom 43% Marketbottom 36% Tech: 32 technologies across 6/8 capability areas · Cloud: Amazon Cloudfront, Amazon Web Services Talent: 3 named leaders on record · 3 C-suite/founder profiles curated rank vs industry peers · Fliar Intelligence Index 67/100 | $65M | 7 mo ago | Series A | — | Framer SitesThree.jsYouTube+17 | — | — | 1 launch |
| 22 | Netomi Provider AI-based customer service management platform 64AI top 20%Funding top 23%Growth top 35%Moat top 35% All 12 signals ▾AItop 20% Fundingtop 23% Growthtop 35% Moattop 35% Newstop 36% Techtop 39% Producttop 40% Patentstop 48% Innovationtop 49% Talentbottom 49% Marketbottom 43% Globalbottom 39% AI: Classified as an agentic-AI company · Holds AI/ML patents (G06N-family CPC) Funding: Raised $52.0M across 6 rounds · 6 rounds over 10 yrs (0.6/yr) rank vs industry peers · Fliar Intelligence Index 64/100 | $52M | 1 mo ago | Series C | 51 | WordPress Block EditorWordPressMySQL+45 | 3 signals Funding | 3 patents AI-driven intent classification and recommendation for conversational search interfaces. | — |
| 23 | Lorikeet AI-powered customer support platform | $49M | 10 mo ago | Series A | — | Framer SitesApple iCloud MailReact+25 | — | — | 2 launchs |
| 24 | Pypestream Provider of AI-powered platform automating business processes and customer interactions | $44M | 15 mo ago | Series B | 64 | Apple iCloud MailGoogle WorkspaceGoogle Cloud+4 | — | 27 patents AI-powered natural language navigation for chatbot conversation flows and messaging platforms | 1 launch |
| 25 | Beside Developer of AI-powered system that manages business calls and texts | $32M | 7 mo ago | Series A | — | WebflowMarkerThree.js+23 | — | — | — |
| 26 | Newo AI agents revolutionizing business communication, automating tasks, and increasing revenue 72AI top 20%Tech top 23%Talent top 28%Growth top 35% All 9 signals ▾AItop 20% Techtop 23% Talenttop 28% Growthtop 35% Globaltop 38% Patentstop 44% Innovationtop 46% Fundingtop 46% Marketbottom 37% AI: Classified as an AI company Tech: 53 technologies across 6/8 capability areas · Cloud: Cloudflare, Google Cloud rank vs industry peers · Fliar Intelligence Index 72/100 | $30M | 4 mo ago | Series A | — | Node.jsGoogle CloudVue.js+24 | — | 3 patents AI-driven workflow automation and intelligent agent frameworks for enterprise software | 1 launch |
| 27 | Console Developer of an AI platform for autonomous IT request resolution | $29M | 8 mo ago | Series A | — | Framer SitesApple iCloud MailUIKit+21 | — | — | 1 launch |
| 28 | Slang Provider of calling services 57Funding top 28%Tech top 32%Talent top 38%Growth top 45% All 7 signals ▾Fundingtop 28% Techtop 32% Talenttop 38% Growthtop 45% Moatbottom 48% Marketbottom 37% Globalbottom 32% Funding: Raised $28.0M across 4 rounds · 4 rounds over 6 yrs (0.7/yr) Tech: 38 technologies across 5/8 capability areas · Cloud: Amazon S3, Amazon Web Services rank vs industry peers · Fliar Intelligence Index 57/100 | $28M | 3 mo ago | Series B | 27 | WebflowAmazon Web ServicesReact+35 | — | — | — |
| 29 | Maven AGI Developer of an AI agent platform for customer experience automation 69AI top 20%Funding top 26%Tech top 28%Talent top 28% All 9 signals ▾AItop 20% Fundingtop 26% Techtop 28% Talenttop 28% Growthtop 35% Moattop 42% Globalbottom 36% Marketbottom 32% Newsbottom 18% AI: Classified as an AI company Funding: Raised $28.0M across 2 rounds · 2 rounds over 2 yrs (1.0/yr) rank vs industry peers · Fliar Intelligence Index 69/100 | $28M | 12 mo ago | Series B | — | WebflowAmazon Web ServicesAtlassian Statuspage+37 | — | — | — |
| 30 | Nurix Developer of a platform providing conversational AI for sales and support | $28M | 3 mo ago | Series A | 15 | WebflowApple iCloud MailGoogle Workspace+24 | — | — | 1 launch · 1 award |
| 31 | Clearspeed Provider of AI and voice-based risk assessment platform | $27M | 11 mo ago | Series D | 100 | WordPressMySQLPHP+25 | 5 signals Leadership · Announcements | 2 patents Audio sample quality control and assessment in digital sound processing | — |
| 32 | Language I/O Translation automation of support content for customer support reps | $25M | 6 mo ago | Series A | 53 | WordPress Block EditorWordPress Site EditorWordPress+19 | — | 9 patents Advanced NLP tools for real-time translation, text formatting, and device-specific publishing | — |
| 33 | Pine Provider of AI assistance offering call customer service | $25M | 6 mo ago | Series A | — | TypeScriptNode.jsNaive UI+19 | — | — | — |
| 34 | Broccoli AI AI based voice assistant for home service businesses | $24M | 5 mo ago | Early Stage | — | Node.jsClerkRadix UI+16 | — | — | 6 job openings |
| 35 | Luminai Artificial intelligence based platform offering internal workflow automation solutions 62Funding top 27%Growth top 28%News top 29%Tech top 35% All 9 signals ▾Fundingtop 27% Growthtop 28% Newstop 29% Techtop 35% Talenttop 38% Moattop 39% AItop 45% Globalbottom 37% Marketbottom 29% Funding: Raised $24.1M across 3 rounds · 3 rounds over 6 yrs (0.5/yr) Growth: Web rank 10,000,000 → 5,000,000 YoY · Fresh capital in last 24 mo rank vs industry peers · Fliar Intelligence Index 62/100 | $24M | 2 mo ago | Series B | 9 | WebflowThree.jsAmazon Web Services+17 | 3 signals Funding · Capital raise | — | — |
| 36 | 3Clogic Provider of AI-powered cloud communication platform for contact center solutions | $21M | 3 mo ago | Series B | 54 | HubSpot CMS HubBootstrapAmazon Web Services+19 | 4 signals Contracts | 2 patents Omnichannel customer service routing and management integrating voice, chat, and SMS | — |
| 37 | AmplifAI Provider of AI-powered contact center performance and CX management platform | $16M | 8 mo ago | Series B | 95 | Webflow EcommerceWebflowcore-js+14 | — | 6 patents AI-driven employee coaching and performance analytics platform | — |
| 38 | HiOctave Provider of AI-powered customer experience solutions with human agent handoff | $15M | 8 mo ago | Series B | — | — | — | — | 6 job openings |
| 39 | OnRamp Cloud-based customer onboarding tool | $14M | 7 mo ago | Series A | 17 | HubSpot CMS HubSentryAmazon Web Services+28 | — | 2 patents Online marketplace seller verification and product authentication systems | — |
| 40 | Elyos Provider of AI agents designed for trades and field service businesses | $13M | 4 mo ago | Series A | — | WebflowThree.jsYouTube+14 | — | — | 2 job openings |
| 41 | Flip CX AI based voice assistant solutions for enterprises 48AI top 30%Talent top 38%Moat top 39%Funding top 40% All 7 signals ▾AItop 30% Talenttop 38% Moattop 39% Fundingtop 40% Techtop 42% Marketbottom 32% Globalbottom 32% AI: Classified as an AI company · Product described with: ai based Talent: 2 named leaders on record · 2 C-suite/founder profiles curated rank vs industry peers · Fliar Intelligence Index 48/100 | $9M | 5 mo ago | Series A | 23 | WordPressMySQLPHP+37 | — | — | 3 job openings · 1 award |
| 42 | Champ Developer of AI-powered platform automating customer support and help desk tasks 42AI top 30%Tech top 39%Funding top 41%Talent bottom 49% All 6 signals ▾AItop 30% Techtop 39% Fundingtop 41% Talentbottom 49% Globalbottom 33% Marketbottom 31% AI: Classified as an AI company · Product described with: ai-powered Tech: 25 technologies across 5/8 capability areas · Cloud: Cloudflare rank vs industry peers · Fliar Intelligence Index 42/100 | $8M | 1 mo ago | Seed | — | SanityTurbopackNode.js+16 | — | — | 1 job opening |
| 43 | Scala AI Developer of AI solutions for business operations and customer engagement | $8M | 5 mo ago | Seed | — | WebflowApple iCloud MailMicrosoft 365+20 | — | — | — |
| 44 | Reddy Developer of an AI-powered coaching platform for customer service agents | $8M | 5 mo ago | Series A | — | Google Cloudcore-jsGoogle Font API+12 | — | — | — |
| 45 | Infinite Watch Provider of AI agents for web and voice customer interaction intelligence | $8M | 5 mo ago | Seed | — | Framer SitesVimeoUIKit+14 | — | — | — |
| 46 | Gnani.ai Provider of AI-powered voice and chat automation platform for enterprises | $8M | 2 mo ago | Series B | 119 119 → 265 (+123%) | WordPressApple iCloud MailMicrosoft 365+42 | 15 signals ▲25% Funding · New product · Capital raise | — | 1 job opening · 3 internships · 2 launchs |
| 47 | Bolna Provider of voice AI agents for inbound and outbound calling | $7M | 4 mo ago | Seed | — | MintlifyNode.jsKaTeX+18 | — | — | 2 launchs · 1 expansion |
| 48 | VoiceRun Developer of a platform for building and deploying code-first voice agents | $6M | 5 mo ago | Seed | — | — | — | — | — |
| 49 | Mav Chatbot for enterprises to automate their sales process | $4M | 3 mo ago | Seed | 24 | — | — | 9 patents Wearable fitness and rehab gear combining infrared therapy with impact‑resistant protection | — |
| 50 | 14 AI Provider of AI-native business process outsourcing for customer experience operations | $3M | 3 mo ago | Seed | — | TurbopackNode.jsTailwind CSS+9 | — | — | — |
Top 12 Customer Service Software companies in United States
#1
Sierra 🦄Series E · San Francisco, California · founded 2023$285Mraised▾
A conversational AI platform that helps businesses to build customer experiences. The company provides tools to build, test, and optimize AI agents. It offers capabilities for analyzing agent performance, identifying conversations needing attention, and running tests. The company's platform allows for integrating customer data and personalizing experiences.
- May 2026Series E$950M
- Sep 2025Series B$350M
- Oct 2024Series A$175M
- Feb 2024Seed$110M
#2
ASAPP 🦄Series C · New York City, New York · founded 2014 · 183 employees$400Mraised▾
Provider of an AI-native platform for contact center customer experience. The platform unites tools, data, and teams to deliver personalized resolutions. It offers features such as AI agents, human-in-the-loop workflow, and interaction intelligence. The platform integrates with existing systems and provides enterprise guardrails for safety and security. It helps teams handle interactions, resolve issues, and improve customer satisfaction.
- Mar 2026Conventional Debt$24.1M
- Apr 2021Series C$120M
- May 2020Series B$185M
- Dec 2015Series A$7.6M
#3
Intercom 🦄Series D · San Francisco, California · founded 2011 · 285 employees$240.8Mraised▾
Provider of a customer service and support platform offering AI-powered solutions for managing customer interactions. It is a customer service platform that uses AI-powered technology to help businesses deliver personalized and automated support experiences. The platform offers various tools and features, including a helpdesk, AI Agent, and REST API, to streamline customer interactions and improve customer satisfaction.
- Mar 2026Conventional Debt$250M
- Mar 2018Series D$125M
- Apr 2016Series D$50M
- Aug 2015Series C$35M
#4
Genesys 🦄Acquired · Menlo Park, California · founded 1990 · 677 employees$1.5Braised▾
Provider of cloud-based platform for customer experience and workforce engagement. The platform offers contact center software with intelligent automation and embedded artificial intelligence. It provides digital customer engagement across channels using humans and artificial intelligence-powered bots. The platform also features customer journey management to connect data and optimize experiences. It delivers workforce engagement management with built-in artificial intelligence.
- Jul 2025Series E$1.5B
- Dec 2021Series D$580M
- Jun 2016PE$900M
- Feb 2012PE—
#5
Uniphore 🦄Series F · Palo Alto, California · founded 2008 · 355 employees$656.7Mraised▾
Provider of a business artificial intelligence platform with agentic and model layers. Business AI company that unlocks the agentic enterprise with a complete, composable AI platform spanning agents, models, knowledge, and data. Its platform, the Business AI Cloud, bridges the AI divide between consumer AI and enterprise AI combining the simplicity of consumer AI with the rigor, security and scalability required for the enterprise. It allows business users to effortlessly harness AI and deliver results immediately, while providing CIOs the foundation to deliver powerful AI applications that are embedded into workflows, trained on enterprise data. It delivers on the promise of AI as a transformative force for business. Customers include leaders across industries, like Skechers, LastPass, Atlassian, HP, Allstate, Sony, and more. Through strategic collaborations with industry leaders like KPMG, Cognizant, Rackspace, Databricks and Snowflake, it helps organizations move beyond experimental AI pilots to production-grade deployment operationalizing AI agents across internal and client-facing workflows at scale. Sectors includes Native AI, High Tech, Artificial Intelligence, Agentic AI, M
- Oct 2025Series F$260M
- Jan 2022Series E$400M
- Mar 2021Series D$140M
- Dec 2020Conventional Debt$17.1M
#6
Series D · Orlando, Florida · founded 2013 · 201 employees$234.3Mraised▾
Provider of conversational and generative AI platforms. It is offering comprehensive solutions for businesses to improve customer and employee experiences. The platform enables organizations to create intelligent, human-like conversational experiences through no-code tools, agent platforms, and comprehensive offerings. With a focus on speed, flexibility, and control, it helps businesses drive value from AI and automate customer interactions.
- Jan 2026Series D—
- Jan 2024Series D$150M
- Nov 2021Series C$3.5M
- Sep 2021Conventional Debt$20M
#7
Series C · San Mateo, California · founded 2015 · 51 employees$52Mraised▾
Provider AI-based customer service management platform. The platform provides users with enabling solutions for conversational commerce companies. Enables real-time conversations with consumers by leveraging messaging applications as a channel. Provide layouts designed for order confirmation, shipping updates, surveys, and offers customer engagement solutions.
- Apr 2026Series C$110M
- Nov 2025Series C$43M
- Nov 2021Series B$30M
- Jul 2020Series B$12M
#8
Series C · New York City, New York · founded 2024$94Mraised▾
Provider of AI-powered insights from helpdesk conversations for proactive customer support. It analyzes customer interactions to detect issues, uncover trends, and improve self-service. The platform offers real-time alerts for frustrated customers, monitors customer sentiment, and recommends documentation updates. It integrates with existing support tools to provide actionable fixes and enhance customer support. The AI identifies recurring issues from support conversations and directly recommends actionable fixes.
- Mar 2026Series C$94M
#9
Series F · San Francisco, California · founded 2005$545.8Mraised▾
Provider of a platform for conversational AI, marketing, and support. The platform enables automated customer interactions across various functions and industries. It offers tools for assisted sales, account support, product inquiries, and virtual assistance. The platform facilitates personalized customer interactions throughout the customer lifecycle.
- Jul 2025Conventional Debt—
- Jul 2025Series F$60M
- May 2022Series F$100M
- Jul 2021Series F$240M
#10
Decagon 🦄Series D · San Francisco, California · founded 2023$100Mraised▾
AI-powered customer experience platform. It enables businesses to build, manage, and optimize intelligent virtual agents across voice, chat, and email channels to deliver personalized, scalable customer support and concierge-style interactions. It enables organizations to create AI-driven concierge experiences that can handle customer interactions across multiple communication channels, including voice, chat, and email, while maintaining consistent and personalized experiences.
- Jan 2026Series D$250M
- Nov 2025Series C—
- Jun 2025Series C$131M
- Oct 2024Series B$65M
#11
Series B · San Mateo, California · founded 2019 · 9 employees$24.1Mraised▾
Artificial intelligence based platform offering internal workflow automation solutions. It also assists users in creating multi-click processes and eliminates repetitive tasks.
- Apr 2026Series B$38M
- Mar 2022Series A$20.7M
- Oct 2020Seed$3.4M
- Aug 2020Seed—
#12
Acquired · New York City, New York · founded 2015 · 315 employees$233.5Mraised▾
Cloud-based customer service CRM platform. It provides contact centers and businesses a 360° view of what each customer is doing, saying, and feeling. It uses NLP techniques to automatically organize, identify, and better understand customers. Monetizes through subscription-based pricing plans.
- Jul 2025Series E$30M
- May 2023Series E$60M
- Dec 2019Series E$60M
- Jun 2019Series D$40M
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Riya reads income statements for fun. She covers the real money in a sector — revenue, growth, who actually earns — and never met a vague claim she didn't want a number for.