Registered entities
Genesys Cloud Services, Inc.
Reg. No. 244477United States
Genesys Telecommunications Laboratories, Inc.
Reg. No. 943120525United States
Genesys Cloud Services Germany GmbH
Reg. No. HRB120985Germany
GENESYS TELECOM LABS INDIA PRIVATE LIMITED
CIN U72400TN2011FTC102576India
Reputation
Customer rating 2.8 / 5 across 3 reviews.
Web presence
Audience by country — top 5 markets by share of visits.
| Country | Share |
|---|---|
| United States | 21.3% |
| Japan | 8.9% |
| Saudi Arabia | 8.7% |
| Brazil | 6.4% |
| United Kingdom | 6.2% |
Social engagement
Social engagement: 359.3K social following, 10 posts in the last 12 months — below the industry typical range.
Investor mix
19 investors on record; lead investors include Hellman & Friedman, ServiceNow, Salesforce Ventures.
| Investor type | Count | Share |
|---|---|---|
| Venture capital | 7 | 37% |
| Private equity | 7 | 37% |
| Other / undisclosed | 5 | 26% |
Share of voice
Share of voice in United States: 1.3% of web traffic across its competitive set; worldwide: 4.5%.
Recent activity
2 Jul 2026
Event
Xperience26
1 Jul 2026
Product launch
Genesys Cloud AI Copilot & Virtual Agent