Best Customer Service Software Companies in United Kingdom
The 316 best Customer Service Software companies in United Kingdom in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Infobip.
Ranked by disclosed equity funding and recent momentum, the 316 Customer Service Software companies tracked in the United Kingdom have pulled in $1.4B in total disclosed capital — a number that tells you this market is past the experimental stage. The global opportunity sits at $51.3B in 2025, forecast to reach $96.6B by 2035 at a 6.5% CAGR, driven by digital transformation and an intensifying focus on customer experience. Two unicorns have emerged from this cohort. And the funding spread is wide: Poly leads at $120M raised, while 11x has filed $76M, with a long tail of earlier-stage bets like VerbaFlo and Peppercorn AI each at $7M.
So what does the concentration of capital actually signal? I'd point to the investor mix as the tell: Seedcamp, BGF, Techstars, and government-backed vehicles are all active here, which means both commercial and institutional conviction is present. The top filers aren't outliers, they're anchors for a broader ecosystem where coverage keeps rising. If you're evaluating which operators have real financial weight behind them, the disclosed figures are your cleanest signal, and this directory surfaces exactly that.
Ranked: Best Customer Service Software companies in United Kingdom
| # | Company | Disclosed funding | Last round | Employees | Founder | Tech stack | Market signals (1y) | Patents & IP focus | Recent signals |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Infobip 🦄 Provider of omnichannel communication and customer engagement platform and related APIs | $414M | 41 mo ago | 3,179 3,179 → 3,497 (+10%) · sector median +70% | Izabel Jelenic Co-Founder | WordPressSentryAtlassian Statuspage+37 | 11 signals ▲120% Leadership · New product | 21 patents Secure multi-factor authentication and AI-driven communication analytics for messaging platforms | 1 launch · 1 partnership |
| 2 | NewVoiceMedia 🦄 Cloud based contact centre solutions | $414M | 124 mo ago | 239 | Guy Sochovsky | SalesforceAngularJSAmazon Web Services+5 | — | 89 patents AI-driven contact‑center platforms with emotion‑aware speech, virtual assistants, and secure call recording | — |
| 3 | Poly Developer of conversational voice artificial intelligence agents for customer service 78News top 20%Funding top 24%Tech top 25%AI top 30% All 11 signals ▾Newstop 20% Fundingtop 24% Techtop 25% AItop 30% Moattop 31% Fin. healthtop 36% Growthtop 43% Markettop 44% Partnerstop 45% Talenttop 45% Globalbottom 45% News: 8 BI events in 12 mo (of 24 tracked, 3 types) · +700% YoY Funding: Raised $120M across 7 rounds · 7 rounds over 7 yrs (1.0/yr) rank vs industry peers · Fliar Intelligence Index 78/100 | $120M | 7 mo ago | 42 | Eddy Su Co-Founder | Cart FunctionalityWordPressApple iCloud Mail+33 | 8 signals ▲700% Funding · Leadership | — | — |
| 4 | 11x Developer of AI-powered digital workers for sales, RevOps, and go-to-market | $76M | 19 mo ago | 4 | Hasan Sukkar Founder & CEO | Webflow EcommerceWebflowSalesforce+23 | — | — | — |
| 5 | Snoop App-based platform for expense management of individuals | $42M | 58 mo ago | 27 | Paul Lloyd Co-founder and CMO | ContentfulApple iCloud MailNode.js+18 | — | — | 1 award |
| 6 | Sabio Cloud based contact centre performance management platform | $29M | 83 mo ago | 750 | Andy Roberts CEO | WordPressApple iCloud MailMicrosoft 365+24 | — | — | 1 award |
| 7 | IMImobile Cloud-based technology provider for customer engagement | $26M | 74 mo ago | 1,114 | — | — | — | — | — |
| 8 | Digital Genius NLP based interactions for devices | $26M | 97 mo ago | 1 | Chris Kellner Co-CEO | Framer SitesReactTikTok Pixel+19 | — | 12 patents Patents concentrated in computing, sensing & instrumentation | 1 launch |
| 9 | DeskPRO Provider of a help desk platform with AI and security | $25M | 23 mo ago | 28 | — | SanityApple iCloud MailGoogle Workspace+24 | — | — | 1 partnership · 1 award |
| 10 | AppLearn Provides digital adoption platform | $25M | 53 mo ago | 54 | Andrew Barlow Co-Founder | — | — | — | — |
| 11 | Limitless Customer experience management solutions provider | $25M | 67 mo ago | 51 51 → 115 (+125%) · sector median +70% | — | October CMSSalesforcePHP+17 | 4 signals M&A · Announcements | — | — |
| 12 | Vizolution Customers service solutions in remote channels | $22M | 91 mo ago | 89 | Owain Rees CEO | — | — | — | — |
| 13 | EvaluAgent Workforce optimization solution provider | $20M | 35 mo ago | 23 23 → 53 (+130%) · sector median +70% | Alex Richards Co-Founder & CIO | WordPress Block EditorWordPressProton Mail+41 | — | — | 2 job openings · 1 award |
| 14 | Aveni Provider of NLP based platform for performing customer conversation analytics | $20M | 22 mo ago | 27 | Joseph Twigg Chief Executive Officer | WordPressApple iCloud MailGoogle Workspace+35 | — | — | 2 job openings |
| 15 | Callstream Call management services and solutions | $18M | 192 mo ago | 8 | Mick Crosthwaite ex-CEO | — | — | — | — |
| 16 | TrustID Provider of API development, ID verification, and other services | $14M | 160 mo ago | 18 | Tony Machin CEO | WordPressMySQLPHP+31 | — | — | — |
| 17 | Netcall Provider of AI-powered platform for automation, communication, and customer engagement | $9M | 106 mo ago | 235 235 → 470 (+100%) · sector median +70% | — | WordPressApple iCloud MailMySQL+24 | 3 signals ▲50% M&A · Funding | — | 1 partnership |
| 18 | Outverse AI based agents for customer support automation | $9M | 35 mo ago | 4 | Jeylani Jeylani Co-Founder | — | — | — | — |
| 19 | reinfer Platform to author and deploy conversational interfaces. | $8M | 47 mo ago | 24 | David Barber Co-Founder & CSO | — | — | — | — |
| 20 | VerbaFlo Developer of conversational artificial intelligence software for real estate operations 67Growth top 20%News top 27%Talent top 28%AI top 30% All 8 signals ▾Growthtop 20% Newstop 27% Talenttop 28% AItop 30% Techtop 38% Fundingtop 48% Marketbottom 34% Globalbottom 32% Growth: Web rank 10,000,000 → 5,000,000 YoY · Fresh capital in last 24 mo News: 5 BI events in 12 mo (of 5 tracked, 2 types) · 4 high-value events (IPO/M&A/funding/contracts) in 12 mo rank vs industry peers · Fliar Intelligence Index 67/100 | $7M | 3 mo ago | — | Abhishek Garg Co-Founder & CTO | WebflowSentryWistia+24 | 5 signals Funding · Capital raise | — | 1 partnership · 1 award |
| 21 | Peppercorn AI Provider of Conversational AI platform for insurance | $7M | 12 mo ago | 24 | Ian Law Co-Founder & CPO | Cart FunctionalitySquarespace CommerceSquarespace+26 | — | — | — |
| 22 | Futr Provider of low code chatbot development platform for enterprises | $6M | 16 mo ago | 14 14 → 8 (-43%) · sector median +70% | — | WordPressMySQLPHP+13 | — | — | — |
| 23 | Plain Offering SaaS based platform for complaint management | $6M | 16 mo ago | 7 | Simon Rohrbach Co-Founder & CEO | Framer SitesApple iCloud MailGoogle Workspace+18 | — | — | 2 launchs |
| 24 | Exony Limited Advanced analytics and management for contact centers | $5M | 261 mo ago | 7 | Ken Hill Co-Founder | — | — | 9 patents Telecom call/contact handling and business data processing platform integration. | — |
| 25 | Rainbird Developer of an AI decisioning platform for regulated sectors | $5M | 86 mo ago | 39 39 → 55 (+41%) · sector median +70% | — | WordPress Block EditorWordPressZoho+27 | — | — | — |
| 26 | Surfboard Provider of workforce optimization tools for customer service teams | $5M | 42 mo ago | 12 | — | SentryNode.jsErlang+8 | — | — | — |
| 27 | IntelAgent AI based virtual assistant platform for customer support and engagement | $5M | 36 mo ago | 9 | Paul Shepherd Founder | — | — | — | — |
| 28 | Wbb AI based solutions for public sector organizations | $4M | 36 mo ago | 9 | — | — | — | — | — |
| 29 | Nivo Developer of an AI platform for streamlining loan application processes | $4M | 41 mo ago | 7 | Matthew Elliott Co-Founder | WebflowApple iCloud MailGoogle Workspace+15 | — | — | 1 award |
| 30 | Gradient Labs AI agents to automate manual and repetitive tasks | $4M | 11 mo ago | — | Danai Antoniou Co-Founder | Framer SitesReactCloudflare+18 | — | — | 1 job opening |
| 31 | MOJO-CX Cloud based conversational analytics platform | $3M | 17 mo ago | 24 24 → 24 (+0%) · sector median +70% | Jimmy Hosang Founder & CEO | Webflow EcommerceWebflowAmazon Web Services+14 | — | — | — |
| 32 | Qminder Provider of queue management, appointment scheduling, and service analytics software | $3M | 19 mo ago | 40 | Rauno Rüngas CEO | Apple iCloud MailGoogle WorkspaceAmazon Web Services+19 | — | — | — |
| 33 | Precursive Project planning and management software | $3M | 73 mo ago | 12 | Jonathan Corrie Co-Founder and CEO | Wix eCommerceWixSentry+26 | — | — | 1 launch · 1 partnership |
| 34 | Just AI Provider of a platform for developing and deploying AI agent solutions | $3M | 76 mo ago | 96 | — | WordPressMySQLPHP+21 | — | — | — |
| 35 | Novastone Platform offering secure messaging solution | $2M | 40 mo ago | 7 | — | — | — | — | — |
| 36 | Cordless Platform offering voice based customer service software | $2M | 39 mo ago | 2 | Luba Chudnovets Co-Founder & CEO | WordPress Block EditorWordPressMySQL+19 | — | — | — |
| 37 | Digital Iron Generative AI and data ingestion solutions for machinery after sales | $2M | 23 mo ago | — | Ciaran Gillen Co-Founder & CEO | Framer SitesReactPriority Hints+8 | — | — | — |
| 38 | QStory Provider of employee engagement services | $2M | 70 mo ago | 12 12 → 29 (+142%) · sector median +70% | — | WordPressMySQLPHP+28 | — | — | — |
| 39 | Mava Provider of a platform for managing customer support across community channels | $2M | 62 mo ago | 5 | Ben Riazy CTO & Co-Founder | WebflowAmazon Web ServicesSvelte+18 | — | — | 1 launch |
| 40 | Zing Dev Developer of cloud communication and contact center platform powered by Twilio | $2M | 25 mo ago | 7 | — | WebflowSalesforceGSAP+20 | — | — | 1 launch · 1 partnership |
| 41 | Videosign SaaS-based platform offering video conferencing solutions | $2M | 50 mo ago | 8 | Steven Tallant CEO | — | — | — | — |
| 42 | Kaizan Provider of an NLP-based client intelligence platform for customer services | $1M | 1 mo ago | 9 | Pravin Paratey Co-founder and CTO | — | — | — | 1 launch |
| 43 | Element Human Provider of customer experience management platform | $1M | 46 mo ago | 7 | Matt Celuszak CEO | WebflowApple iCloud MailGoogle Workspace+21 | — | — | 2 job openings |
| 44 | Awaken Provider of automated conversational analytics | $824K | 42 mo ago | 30 | Simon Black CEO | WordPressApple iCloud MailMicrosoft 365+22 | — | — | — |
| 45 | InTheRoom Conversational AI platform for brands | $715K | 35 mo ago | 12 | Paul Canty Founder and COO | — | — | — | — |
| 46 | OpenFi Conversational AI platform that enables businesses to provide customer nurturing using WhatsApp | $633K | 9 mo ago | — | Sam Oliver Founder & CEO | — | — | — | — |
| 47 | Cloudax Provider of enterprise-grade automated contact centre solutions | $500K | 6 mo ago | — | Olly Hobson Co-Founder | Apple iCloud MailMicrosoft 365Radix UI+9 | — | — | 1 launch |
| 48 | Konversable Developer of AI chatbot solutions with multi-channel integration and media features | $380K | 19 mo ago | 10 | — | BootstrapApache HTTP Servercore-js+15 | — | — | — |
| 49 | Sytel Omnichannel contact center software | $234K | 23 mo ago | 57 | Michael McKinlay Founder & CEO | WordPressMySQLRedis+14 | — | — | — |
Top 12 Customer Service Software companies in United Kingdom
#1
Series D · London, England · founded 2017 · 42 employees$120Mraised▾
Developer of conversational voice artificial intelligence agents for customer service. These software tools automate interactions by processing spoken language to handle inquiries, manage appointments, and resolve service requests. The technology integrates with existing enterprise systems to facilitate automated communication across voice, chat, and messaging channels. Engineering teams utilize provided development kits to build, deploy, and manage these automated agents within their own technical environments. The system tracks interaction metrics and provides analytical insights to monitor performance and manage automated workflows.
- Oct 2025Series D$86M
- Apr 2024Series C$50.2M
- Jun 2022Series B$40M
- Dec 2020Series B$14M
#2
Seed · St Albans, England · founded 2024$7Mraised▾
Developer of conversational artificial intelligence software for real estate operations. This technology automates communication across voice, email, text, and web chat channels. The system manages lead qualification, scheduling, resident support, and payment reminders by integrating with existing management platforms. It processes inquiries to provide responses based on defined operational policies and workflows. The software facilitates automated interactions throughout the leasing and management lifecycle to assist with task handling and information routing.
- Mar 2026Seed$7M
#3
Seed · Greenford, England · founded 2021 · 9 employees$1.2Mraised▾
Provider of an NLP-based client intelligence platform for customer services. It offers an AI assistant for writing notes, updates, and reports at work to manage and scale clients. Its features include conventional AI, language models, automatic conversation summaries, and text analytics.
- May 2026Seed$3.4M
- May 2022Seed$1.2M
#4
Series B · London, England · founded 2022 · 4 employees$76Mraised▾
Developer of AI-powered digital workers for sales, RevOps, and go-to-market. These digital workers automate tasks, operate around the clock, and offer multilingual capabilities. The digital workers integrate into existing tech ecosystems and learn continuously to improve performance. They identify prospects, engage leads, and aim to convert opportunities.
- Nov 2024Series B$50M
- Sep 2024Series A$24M
- Aug 2023Seed$2M
#5
Series A · United Kingdom · founded 2020 · 24 employees$6.7Mraised▾
Provider of Conversational AI platform for insurance. This platform facilitates a fully digital, conversational customer experience for buying, managing, and claiming insurance policies. It offers automated pre-sale underwriting and improved pricing precision tools, benefiting both customers and insurers by reducing costs and improving risk management. The platform is designed to be adaptable to various insurance products beyond car insurance, enabling rapid digital transformation for insurance businesses.
- Jun 2025Series A$187.4K
- Apr 2024Series A$4.2M
- Jan 2022Seed$2.3M
#6
Series A · London, England · founded 2023$3.6Mraised▾
AI agents to automate manual and repetitive tasks. Its agents utilizes machine learning techniques, including natural language processing and retrieval-augmented generation to automate manual and repetitive tasks including customer support, and self-service workflows.
- Jul 2025Series A$13M
- Aug 2024Seed$3.6M
#7
Seed · London, England · founded 2017 · 14 employees$6.1Mraised▾
Provider of low code chatbot development platform for enterprises. Its offering includes a no-code SaaS platform that builds and deploys intelligent voice and chatbots for marketing, sales, and support in minutes. Enables clients to automate repetitive internal tasks and team communication, create intelligent digital assistants, and broadcast auditable personalized recommendations, policy changes, and best practices.
- Feb 2025Seed$204.6K
- Apr 2022Seed$2.7M
- Jul 2019Seed$3M
- Oct 2017Seed$332.1K
#8
Series A · Edinburgh, Scotland · founded 2018 · 27 employees$19.7Mraised▾
Provider of NLP based platform for performing customer conversation analytics. Platform can act as your company’s ‘central nervous system,’ automatically mining every interaction for valuable information to drive improvements in multiple areas of your business
- Jul 2024Series A$14.2M
- Jun 2022Series A$3.4M
- Jun 2021Series A$1.5M
- Jun 2020Seed$651.6K
#9
Infobip 🦄Series A · London, England · founded 2006 · 3179 employees$414.1Mraised▾
Provider of omnichannel communication and customer engagement platform and related APIs. The platform offers tools for marketing automation, customer service, and chatbot building. It provides programmable channels including SMS, RCS, email, voice, and messaging app APIs. The company offers solutions for various industries, including finance, retail, telecoms, healthcare, and transportation.
- Jan 2023Grant (prize money)$86.5K
- Mar 2021Series A$6.4M
- Jul 2020Series A$403M
- Sep 2017Seed$2.4M
#10
Series A · London, England · founded 2020 · 7 employees$6Mraised▾
Offering SaaS based platform for complaint management. The Platform helps to manage early access requests, build bug reporting forms, and collect product feedback. The features offered by them are issue tracking option, themeable chat UI, manual channel switching and etc.
- Feb 2025Series A$15M
- Nov 2022Seed$6M
#11
Series A · London, England · founded 2001 · 28 employees$25Mraised▾
Provider of a help desk platform with AI and security. The platform offers support across multiple channels and deployment options, including cloud and on-premise. It allows organizations to deliver customer and employee experiences. The platform facilitates issue resolution and personalized support with customizable workflows and automations. It indexes content for accurate answers across channels and offers AI agent assistance. The platform provides security, compliance, and data privacy.
- Jun 2024Series A$25M
#12
Seed · London, England · founded 2021$500Kraised▾
Provider of enterprise-grade automated contact centre solutions. It provides unifying management of voice, chat, email, and social interactions via a centralized dashboard. It was transcribed with high accuracy for review and analysis.
- Dec 2025Seed$500K
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Riya reads income statements for fun. She covers the real money in a sector — revenue, growth, who actually earns — and never met a vague claim she didn't want a number for.