Best Customer Service Software Companies in Brazil
The 86 best Customer Service Software companies in Brazil in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Segura.
- Customer Service Software Market
Ranked: Best Customer Service Software companies in Brazil
| # | Company | Disclosed funding | Last round | Stage | Founder | Founded | Tech stack | Recent signals |
|---|---|---|---|---|---|---|---|---|
| 1 | Segura Provider of insurance broker tools, connecting brokers to insurers with sales support 45Talent top 28%Tech top 41%Funding top 43%Global bottom 48% All 5 signals ▾Talenttop 28% Techtop 41% Fundingtop 43% Globalbottom 48% Marketbottom 37% Talent: 3 named leaders on record · 3 C-suite/founder profiles curated Tech: 32 technologies across 4/8 capability areas · Cloud: Cloudflare, Vercel rank vs industry peers · Fliar Intelligence Index 45/100 | $8M | 1 mo ago | Seed | Lucca Almeida Co-Founder & CTO | 2023 | WebflowApple iCloud MailGSAP+19 | 1 job opening |
| 2 | Colmeia Platform for automating digital customer service interactions | $5M | 27 mo ago | Series A | Jose Caodaglio CEO | 2017 | — | — |
| 3 | Assis Platform offering customer service software and solutions for enterprises | $5M | 38 mo ago | Seed | — | 2022 | WebflowApple iCloud MailGoogle Workspace+19 | — |
| 4 | Mola Corban Business management solution for banking correspondents | $2M | 55 mo ago | Series A | Diogo Barros Founder And Cto | 2019 | WordPressMySQLPHP+25 | — |
| 5 | Movidesk Customer communication management platform | $2M | 82 mo ago | Acquired | — | 2012 | PHPCodeIgniterBootstrap+26 | — |
| 6 | Agidesk Platform for customer service management and help desk | $904K | 28 mo ago | Seed | Bruno Ukoski Co-Founder | 2019 | FirebasePHPKineticJS+22 | — |
| 7 | Suri Offering customer service chatbots maker solutions | $488K | 46 mo ago | Acquired | Marlos Tavora Co-Founder | 2017 | WebflowSentryGSAP+27 | — |
| 8 | MeetRox AI powered meeting management platform | $456K | 21 mo ago | Seed | Chris Cornehl Co-Founder & CEO | 2020 | Apple iCloud MailGoogle WorkspaceNode.js+18 | — |
| 9 | Globalbot AI based chatbot platform for customer service and sales applications | $378K | 65 mo ago | Seed | Felipe Volpato Founder & CEO | 2016 | WordPressMySQLPHP+25 | — |
| 10 | Duotalk Platform offerings omnichannel communication solutions for businesses | $355K | 35 mo ago | Seed | Ramon Carvalho Co-Founder | 2020 | SentryTailwind CSSAmazon Web Services+13 | — |
| 11 | Chatbot Maker Provider of AI based chatbot for customer service automation | $278K | 7 mo ago | Seed | Thiago Amarante CEO | 2016 | Chart.jsMicrosoft ASP.NETtoastr+12 | 2 job openings |
| 12 | Conversu Platform offering solutions for customer service | $194K | 24 mo ago | Seed | Pablo Woinarovicz Co-Founder | 2023 | — | — |
Top 12 Customer Service Software companies in Brazil
#1
Seed · Sao Paulo, State of Sao Paulo · founded 2023$8Mraised▾
Provider of insurance broker tools, connecting brokers to insurers with sales support. It offers a platform that connects insurance brokers with various insurance providers. The platform provides tools to facilitate sales, including a CRM for sales management, marketing content, and a lead generation system. It also offers an AI assistant for product information and sales argument structuring, along with reports on client delinquency.
- Apr 2026Seed$8M
#2
Seed · Brazil · founded 2016 · 37 employees$278.1Kraised▾
Provider of AI based chatbot for customer service automation. The platform provides a plug and play chatbot for customer service teams that leverage artificial intelligence in automating the processes of customer service. It works by handling multiple attendants and departments, organizes service queues, organizes contacts, and tracks metrics. It also provides a WhatsApp API for enabling communications.
- Oct 2025Seed$278.1K
#3
Series A · Sao Paulo, State of Sao Paulo · founded 2017$5Mraised▾
Platform for automating digital customer service interactions
#4
Seed · Curitiba, Parana · founded 2020$456.5Kraised▾
AI powered meeting management platform. It provides meeting management solutions for sales, and CS teams. The platform allows users to automatically capture and analyze audio and video calls to help streamline revenue generation. It enables users to record audio, and video conferences. It allows users to identify, and track topics, and trends from the platform.
- Sep 2024Seed$456.5K
#5
Seed · Sao Paulo, State of Sao Paulo · founded 2022 · 15 employees$5Mraised▾
Platform offering customer service software and solutions for enterprises. The platform provides a chatbot for automating WhatsApp based customer service. The assistant chats with the client on WhatsApp asks for the basic information you need to send a quote and saves it in the system.
- Apr 2023Seed$5M
#6
Seed · Porto Alegre, Rio Grande do Sul · founded 2019 · 28 employees$903.8Kraised▾
Platform for customer service management and help desk. Offers multiple solutions, including agile project management, collaboration platforms for businesses, integrated attendance systems, help desk software, centralized customer service, project, task, and team management.
- Jan 2024Seed$903.8K
#7
Series A · Bela Vista do Paraiso, State of Parana · founded 2019 · 21 employees$2.2Mraised▾
Business management solution for banking correspondents. It offers a solution that enables banking correspondents to communicate with clients enabling lead and sale management. It features automated product proposals, lead management solutions, product analysis with automated spreadsheets, reports, and more.
- Nov 2021Series A$2.2M
#8
Seed · Curitiba, Parana · founded 2023$194.1Kraised▾
Platform offering solutions for customer service. The platform redefines customer service by uniting humans with artificial intelligence. It features include complete access to agents' service history, allowing users to monitor AI and all open tickets in real time, monitor agent performance to manage the quality of customer service, individual management of attendant schedules, visualization of all events that occurred during the service, including records, bases used and crucial moments of the conversation, library that holds all the contracting company's data, from documents to repositories, behavior settings that allow to control over AI engagement with customers.
- May 2024Seed$194.1K
#9
Acquired · Blumenau, State of Santa Catarina · founded 2012 · 197 employees$2.2Mraised▾
Movidesk offers a multichannel customer communication platform. Provides a platform that allows customer support agents to communicate and engage with their customers through email, chat, and telephone. Also allows users to create and publish their knowledgebase, design questionnaire, and collect customer responses. Provides a dashboard that allows users to manage and analyze data. Users can also communicate with their peers. Offers subscription based pricing model. Clients include Natulab, Technospeed Automation, and Impa.
- Aug 2019Series A$2.2M
#10
Seed · Sao Paulo, State of Sao Paulo · founded 2020 · 12 employees$355.3Kraised▾
Developer of an omnichannel platform intended to transform digital service into real sales. The company's platform is developing simple and powerful conversational solutions by creating chatbots that help in sales, service and business improvement, enabling users to link all the service channels to improve sales through conversational assistance.
#11
Acquired · Fortaleza, Estado Do Ceara · founded 2017$488.2Kraised▾
Offering customer service chatbots maker solutions. It is an Artificial Intelligence that automates customer service on WhatsApp , Instagram , Facebook and Website , and centralizes all conversations on a single platform.
- Aug 2022Seed$488.2K
#12
Seed · Florianopolis, State of Santa Catarina · founded 2016 · 20 employees$377.8Kraised▾
Globalbot offers an artificial intelligence based chatbot platform for customer service and sales applications. It allows the user to structure a flow of dialogue where chatbot will engage the visitor and capture the information the user wants. The created chatbot can be published to multiple platforms such as Facebook. The company also provides an API for integrating it with third-party systems that the company uses. Additionally, provides a dashboard to view and analyze the conversation history, conversation volume, hit rates, retention rate etc. Clientele includes Vale, 2Cloud, SIDEC, Egali, ABF, Cora, Energisa etc.
- Jan 2021Seed$377.8K
- Dec 2018Seed—
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
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