Best Customer Service Software Companies in China
The 72 best Customer Service Software companies in China in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Emotibot.
- Customer Service Software Market
Ranked: Best Customer Service Software companies in China
| # | Company | Disclosed funding | Last round | Stage | Employees | Founded | Founder | Recent signals |
|---|---|---|---|---|---|---|---|---|
| 1 | Emotibot Develops virtual assistant with emotion analysis feature | $145M | 47 mo ago | Series D | 300 | 2015 | Ivan Xu Co-Founder | — |
| 2 | Leyan Technology AI based customer service applications | $120M | 61 mo ago | Series D | 42 | 2014 | Shen Libin Founder & CEO | — |
| 3 | UDesk Customer service management for enterprises | $101M | 74 mo ago | Series C | 172 | 2013 | — | — |
| 4 | Shenzhen Zhuiyi Technology Provides development platform and services for virtual customer agents | $62M | 60 mo ago | Series D | — | 2016 | Wen linding Co-Founder | — |
| 5 | WATI Cloud and WhatsApp based customer support tool for enterprises | $35M | 43 mo ago | Series B | 70 | 2015 | Bianca Ho Co-Founder & COO | — |
| 6 | ChannelSoft Contact cloud centre and CRM solutions | $32M | 246 mo ago | Series C | 353 | 2000 | — | — |
| 7 | Xiaoneng Customer relationship management tool | $28M | 74 mo ago | Series C | 200 | — | — | — |
| 8 | DaoCloud DaoCloud is a cloud computing company focusing on providing Docker services to its clients | $25M | 93 mo ago | Series B | 400 | 2014 | — | — |
| 9 | Tricorn NLP-based customer engagement and helpdesk solutions provider | $25M | 97 mo ago | Public | — | 2016 | Zhuoran Wang Founder & CEO | — |
| 10 | Flying Tiger Interactive Technology Communication solutions for financial institutions | $16M | 55 mo ago | Series B | — | 2016 | Shi Haidong CEO | — |
| 11 | Weiling Provider of AI based micro assistant for we chat | $15M | 47 mo ago | Series A | 120 | 2007 | Yang Jiongwei Founder | — |
| 12 | Respond.io Provider of AI-powered platform unifying customer touchpoints and CRM integrations | $9M | 45 mo ago | Series A | 11 | 2016 | — | 2 launchs · 1 award |
| 13 | Mitang Technology AI intelligent customer development products | $6M | 26 mo ago | Series A | — | — | — | — |
| 14 | Iyunwen Chatbot developer for enterprises | $6M | 75 mo ago | Series B | 200 | 2013 | — | — |
| 15 | 7moor SaaS communications service provider for customer service | $5M | 122 mo ago | Series A | 100 | 2013 | — | — |
| 16 | IMBEE Instant messengers based customer service platform | $5M | 44 mo ago | Series A | 50 | 2018 | Wong Ivan Co-Founder | — |
| 17 | Suzhou Innocom Information Technology AI based customer service software solution | $4M | 87 mo ago | Deadpooled | — | 2015 | Liu Yusong Founder | — |
| 18 | Shenzhen Huashang Xinlian Times Technology AI based customer service solutions for businesses | $3M | 23 mo ago | Seed | — | — | — | — |
| 19 | Shenzhen Hao Pigeon Technology AI-based communication platform for call centers | $2M | 96 mo ago | Seed | — | 2017 | Li Ning CEO | — |
| 20 | Grata Customer Service on IM platforms | $350K | 151 mo ago | Deadpooled | — | 2012 | Ellis Rahhal Co-Founder & CTO | — |
| 21 | Vani Assistant Developer of voice assistant application for managing incoming calls | $100K | 69 mo ago | Seed | — | 2018 | Sparsh Agrawal Founder | — |
Top 12 Customer Service Software companies in China
#1
Seed · Shenzhen, Guangdong Province$2.8Mraised▾
AI based customer service solutions for businesses
#2
Series A · Hangzhou, Zhejiang$6.4Mraised▾
AI intelligent customer development products
#3
Series D · Shanghai, Shanghai · founded 2015 · 300 employees$145.4Mraised▾
Emotibot develops chatbot development platform which can be used to create customer service virtual assistant with emotion analysis feature. The company claims to use deep learning and effective computing technology to understand user behavior, mood, and requirements. Emotibot uses inputs including text, audio, and visual signs via device camera, or a combination of all three depending on availability. As of Feb 2017 bot is available on Wechat messaging platform.
- Jul 2022Series D—
- Apr 2021Series C$15.3M
- Nov 2020Series C$30.2M
- Oct 2019Series B$45M
#4
Series B · Tsuen Wan, Hong Kong · founded 2015 · 70 employees$35Mraised▾
Cloud and WhatsApp based customer support tool for enterprises. It manages contacts, starts conversations, and engages customers through WhatsApp. Features include personalized notifications, automated replies, and API integration. The platform provides targeted campaigns, pre built templates, and personalized offers to help businesses grow on WhatsApp. The platform enables businesses to interact and transact with customers through WhatsApp, providing personalized conversations and real time engagement opportunities.
- Oct 2022Series B$23M
- Dec 2021Series A$8.3M
- Jun 2021Seed—
#5
Series D · Shanghai, Shanghai · founded 2014 · 42 employees$120.3Mraised▾
Leyan Technology is developing artificial intelligence-based customer service applications. The company claims that the applications are equipped with natural language processing, therefore, can automatically answer to users without the need for in-depth training dialogue. Applications are in the areas of government, finance, hospitals, and education.
- Apr 2021Series D—
- Mar 2021Series C$77M
- Sep 2020Series C$22.2M
- May 2020Series C$21.1M
#6
Series C · Beijing, Beijing · founded 2013 · 172 employees$100.6Mraised▾
UDesk is an enterprise platform for customer service management. It aims to help companies configure their customer service providing features such as tools to analyse customer behaviour, notifying important problems, and creating tickets. The services can be delivered via various mediums such as WeChat, Weibo, mobile apps, online chats, phone call etc.
- Mar 2020Series C$35.3M
- Sep 2018Series C$43.6M
- Jul 2016Series B$14M
- Aug 2015Series A$4.6M
#7
Series D · Shenzhen, Guangdong Province · founded 2016$61.6Mraised▾
Zhuiyi.ai provides a development platform to enable client organizations to build virtual customer service agents. The platform uses deep learning, big data and behavioral science techniques for building these agents. Zhuiyi also offers development services. These agents are optimized for multiple industries such as finance, travel, technical services, etc. Clients include Drop The Trip, Gome, Truck Help, Ofo, Huney Buds, etc.
- Jun 2021Series D—
- Apr 2019Series C$41M
- Nov 2017Series B$20.6M
- Sep 2016Series A—
#8
Series A · Pudong, Shanghai · founded 2007 · 120 employees$14.9Mraised▾
Provider of AI based micro assistant for we chat. It helps businesses in automating conversations, marketing, and sales processes using live chat functionalities on we chat. Also, it has options for generating key insights into customers and enabling communications.
- Jul 2022Series A$14.9M
- Sep 2021Seed—
- Dec 2020Seed—
#9
Series A · Hong Kong, Hong Kong · founded 2016 · 11 employees$8.8Mraised▾
Provider of AI-powered platform unifying customer touchpoints and CRM integrations. The platform offers tools for capturing leads from ads, social media, websites, and offline sources. It facilitates lead conversion through AI agents, team inboxes, lead qualification, routing, and appointment booking. The platform also supports customer retention with conversational support, promotions, newsletters, renewal reminders, and customer satisfaction surveys.
- Sep 2022Series A$7M
- Apr 2021Seed$1.8M
- Mar 2018Seed—
#10
Series A · Hong Kong, Hong Kong · founded 2018 · 50 employees$5Mraised▾
IMBEE provides instant messengers based customer service platform. It provides WhatsApp and Twilio based contact center with a set of tools. It has features such as managing multiple numbers in one place, multi-user, AI-based chatbot, a daily and monthly report of messages, reply rate and resolution time, subscription & broadcast, and more. SmarTone, The Fred Hollows Foundation, and Spread-it are some of its clients.
- Oct 2022Series A$5M
#11
Series B · Beijing, Beijing · founded 2016$15.6Mraised▾
Communication solutions for financial institutions. It offers solutions based on natural language processing, artificial intelligence, and interactive video technologies. It provides multiple features including video sessions, video source management, reconnection of disconnected lines, call routing intelligence transfer, real-time bypass monitoring, and AI quality inspections.
- Nov 2021Series B$15.6M
- Aug 2020Seed—
#12
Series C · Beijing, Beijing · 200 employees$27.6Mraised▾
Xiaoneng is a customer relationship management tool. It provides with different features such as mobile customer service, UI customization, user resources, work order management, interaction history etc. It claims to use big data to identify the customers and track their behavior. Serves customers through its Live chat software(both web and mobile based), knowledge management.
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Rohit lives in the feed. He covers what's moving right now — the funding rounds, launches and shifts breaking across the trade press — and ties them back to where the sector is heading.