Best Customer Service Software Companies in Florida, United States
The 98 best Customer Service Software companies in Florida, United States in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Kore.
Ranked: Best Customer Service Software companies in Florida
| # | Company | Disclosed funding | Last round | Stage | Employees | Founder | Tech stack | Patents & IP focus | Recent signals |
|---|---|---|---|---|---|---|---|---|---|
| 1 | 360Enterprise Suite Integrated CRM, ERP, and help desk software solutions for enterprise productivity | — | — | Unfunded | — | Brian Cumming Founder & President | — | — | — |
| 2 | ActivEngage Automotive live chat services | — | — | Unfunded | 305 | — | WordPressApple iCloud MailGoogle Workspace+22 | — | 1 launch |
| 3 | AcuCall Provider of integrated contact center solutions with multichannel platform solutions | — | — | Unfunded | 10 | — | — | — | — |
| 4 | AgentBot Virtual customer support solutions | — | — | Deadpooled | — | Martin Sebastián Frascaroli Founder & CEO | PHPDebianLaravel+3 | — | — |
| 5 | AI based customer support automation AI-based customer support automation | — | — | Deadpooled | — | Andrew Hyder CEO | — | — | — |
| 6 | AMX Solutions Contact center technology solutions to improve customer experience and business competitiveness | — | — | Unfunded | — | Alejandro Migliora Co-Founder | — | 222 patents Patents concentrated in electrical & electronics | — |
| 7 | Applied Business Technologies Provider of call center software with speech analytics | — | — | Unfunded | — | Ryan Morrissey Founder | — | — | — |
| 8 | Augutech AI based platform for optimizing call center operations | — | — | Unfunded | — | John Fellows CEO | — | — | — |
Top 12 Customer Service Software companies in Florida
#1
Series D · Orlando, Florida · founded 2013 · 201 employees$234.3Mraised▾
Provider of conversational and generative AI platforms. It is offering comprehensive solutions for businesses to improve customer and employee experiences. The platform enables organizations to create intelligent, human-like conversational experiences through no-code tools, agent platforms, and comprehensive offerings. With a focus on speed, flexibility, and control, it helps businesses drive value from AI and automate customer interactions.
- Jan 2026Series D—
- Jan 2024Series D$150M
- Nov 2021Series C$3.5M
- Sep 2021Conventional Debt$20M
#2
Series E · Dania Beach, Florida · founded 2003 · 139 employees$229Mraised▾
AI-powered communications automation solutions. The platform offers smart automation solutions for patient communication, enterprise omnichannel AI communications, messaging communications, and customer service for banks and financial institutions. Its platform is powered by generative AI, providing automated omnichannel communications for voice, SMS, and social media.
- Jul 2024Conventional Debt—
- Jul 2024Series E$140M
- May 2021Series D$35M
- May 2021Conventional Debt—
#3
Series A · Saint Petersburg, Florida · founded 2023$500Kraised▾
AI-powered receptionist and and customer service solution for businesses. The AI model is trained on various businesses and services, allowing it to answer customer questions live in real-time on the phone, eliminating the need for overseas call centers with poorly trained agents.
- 2025Series A$500K
#4
Series B · Tampa, Florida · founded 2016 · 5 employees$43.4Mraised▾
Developer of bespoke adaptive conversational agent for enterprises. The company enables enterprises to use internal data and optimize their work. The developed chatbots have a use case in the areas of financial services, railways, real estate, construction, consumer goods, energy, transportation, and more.
- Apr 2023Series B$29.5M
- Jul 2020Series B$250K
- Jun 2020Series B$6.6M
- Oct 2017Series A$3M
#5
Seed · Miami, Florida · founded 2025$225Kraised▾
Provider of virtual phone system with AI-generated call transcripts. The system offers features such as visual incoming call queues and real-time employee performance monitoring. It provides call receipts and seamless call transfers. The system includes voicemail transcription, simultaneous call handling, and custom greetings. It also offers business texting, VoIP/Wi-Fi calling, and call forwarding.
- Jul 2025Seed$225K
#6
Seed · Miami, Florida · founded 2024$150Kraised▾
AI receptionist platform for insurance agencies, brokers, and distributors. The platform automates routine incoming calls, quote intaking, service inquiries, and appointment scheduling. It offers multilingual support, call transfer capabilities, and integration with agency management systems. The AI receptionist summarizes calls, extracts relevant data, and updates systems automatically. It enables personalized service with zero waiting times and aims to improve profitability by reducing overhead.
- Jun 2025Seed$150K
#7
Series A · Miami, Florida · founded 2023$3.1Mraised▾
Customer support workforce management software. It offers features like forecasting, scheduling, reporting, and integration with major ticketing systems. It is an AI assistant that helps in identifying trends, outliers, and better practices, making real time adjustments, and creating comprehensive reports for analysis.
- Mar 2024Series A$3.1M
#8
Acquired · Orlando, Florida · founded 1999 · 132 employees$39.1Mraised▾
Voxeo provides hosting and on-premise platform solutions for enterprises to optimize their operations. Help enterprises improve service and lower costs by automating and connecting their most common phone calls with IVR and VoIP technology. Delivers services from speech-driven call routing and customer self-service to outbound notifications, social customers engagement, integrated channels and innovative SIP applications. Offers real-time analytics to tune and optimize self-service applications for improved automation rates and a better customer experience. It got acquired by Aspect software in July'13.
- Nov 2009Series D$9M
- Apr 2002Series C$10.1M
- Nov 2001Series C$20M
- Sep 2000Series B—
#9
Seed · Tallahassee, Florida · founded 2020 · 14 employees$620Kraised▾
Cloud-based LMS platform for voice and messaging services. It uses scenario based and artificial intelligence that provides on demand emergency call training that offers features such as practice calls, caller emotions, ages, accents, etc. It can be integrated with the current call center software of the enterprise. The offering sectors include banking, insurance, and public safety.
- Jun 2024Seed$45K
- Jan 2022Seed$575K
#10
Seed · Jacksonville, Florida · founded 2021 · 5 employees$1.5Mraised▾
Provider of AI-based voice analytics
- Dec 2023Seed$1.5M
#11
Seed · Miami, Florida · founded 2020 · 14 employees$4.6Mraised▾
Voice AI-powered automation platform that supports deskless workers. Its technology designed to optimize and de-risk the employees experience while implementing process, policy and compliance, improving data integrity and reducing risk. Its features include natural language interactions, personalized and real-time back office platform connectivity, and more.
- Oct 2022Seed$4.6M
#12
Series A · Orlando, Florida · founded 2017 · 12 employees$19Mraised▾
Cloud based conversational AI solution for customer service teams. It offers tools for customer support needs, from ticket management to client engagement. The software streamlines the business workflows in real time. Its products automate routine tasks, optimize agent productivity, and service efficiency. It combines helpdesk or ticketing systems, conversational or generative AI technology, and omnichannel environment for customer interaction. Features include intelligent workflow automation, AI productivity tools, and smart AI assistance. The platform also provides data analysis tool that generates reports, and real-time insights into KPIs across topics, teams, and channels.
- Mar 2019Series A$14.5M
- Apr 2018Seed$4.5M
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Rohit lives in the feed. He covers what's moving right now — the funding rounds, launches and shifts breaking across the trade press — and ties them back to where the sector is heading.