Best Customer Service Software Companies in France
The 128 best Customer Service Software companies in France in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: iAdvize.
France's Customer Service Software scene is tighter than the headline suggests. Our directory tracks 128 companies in France with $305M in total disclosed funding, zero unicorns, and a funding spread that tells you exactly where the weight sits: GetVocal AI leads at $29M, Zaion follows at $11M, and everything else drops sharply from there. The [global market sits at roughly $51.3B in 2025, heading toward $96.6B by 2035 at a 6.5% CAGR](https://www.futuremarketinsights.com/reports/customer-service-software-market), so France's $305M pool is a small but active slice of a fast-moving whole. Bpifrance and Kima Ventures are the names you'll keep seeing on cap tables here.
So what's the actual momentum? Coverage is rising this quarter, with investor attention sharpening around voice AI and conversational tooling, which explains why GetVocal AI's $29M raise looks less like an outlier and more like a signal. I'd watch the gap between the top two funded companies and the rest closely, because Zaion at $11M and Kleio and Yampa each at $3M suggest the middle tier is still early. Digital transformation across industries is pulling demand faster than local funding can match it, and that gap is precisely where the 128 companies we track are competing hardest.
- Customer Service Software Market
Ranked: Best Customer Service Software companies in France
| # | Company | Disclosed funding | Last round | Employees | Founded | Founder | Tech stack | Patents & IP focus | Recent signals |
|---|---|---|---|---|---|---|---|---|---|
| 1 | iAdvize Live chat solution for online visitors | $55M | 94 mo ago | 230 | 2010 | Julien Hervouet Founder & CEO | HubSpot CMS HubApple iCloud MailGoogle Workspace+32 | — | — |
| 2 | RingOver Provider of cloud telephony software for business communication and collaboration | $33M | 36 mo ago | 220 | 2005 | Ludovic Rateau Co-Founder & Co-CEO | AlgoliaAmazon Web ServicesMicrosoft Clarity+24 | — | 1 partnership |
| 3 | GetVocal AI Conversational AI phone agents for automating customer service processes 60AI top 8%Funding top 28%Tech top 36%Talent bottom 49% All 7 signals ▾AItop 8% Fundingtop 28% Techtop 36% Talentbottom 49% Moatbottom 45% Marketbottom 36% Globalbottom 36% AI: Classified as an agentic-AI company Funding: Raised $28.8M across 2 rounds · 2 rounds over 1 yrs (2.0/yr) rank vs industry peers · Fliar Intelligence Index 60/100 | $29M | 7 mo ago | — | 2023 | Antonin Bertin Co-Founder | SanityTurbopackNode.js+25 | — | — |
| 4 | Stonly Guidelines and knowledge management solutions for teams | $26M | 52 mo ago | 79 | 2015 | Krzysztof Dabrowski Co-Founder | Apple iCloud MailGoogle WorkspaceZoho+28 | — | — |
| 5 | Onepilot Cloud-based customer help desk software solutions | $19M | 47 mo ago | 158 | 2020 | Pierre Latscha Co-Founder & CCO | Framer SitesBootstrapReact+15 | — | — |
| 6 | Zelros AI-based sales and marketing solutions for the insurance industry | $16M | 63 mo ago | 56 | 2015 | — | — | — | — |
| 7 | Mindsay Conversational marketing solutions provider | $12M | 84 mo ago | 32 | 2016 | — | — | — | — |
| 8 | Eptica Omnichannel customer engagement solutions | $12M | 170 mo ago | 100 | — | — | — | — | — |
| 9 | Zaion Provider of conversational artificial intelligence solutions for customer relationship management 64AI top 26%Growth top 35%Funding top 39%Tech top 46% All 6 signals ▾AItop 26% Growthtop 35% Fundingtop 39% Techtop 46% Marketbottom 47% Globalbottom 37% AI: Classified as an AI company · Product described with: artificial intelligence, natural language processing Growth: Fresh capital in last 24 mo rank vs industry peers · Fliar Intelligence Index 64/100 | $11M | 16 mo ago | 80 | 2017 | — | WordPressApple iCloud MailMicrosoft 365+24 | — | — |
| 10 | Allo-Media Intelligent Call tracking solution | $11M | 65 mo ago | 36 | 2011 | — | — | — | — |
| 11 | Smart Tribune Provider of AI chatbot solutions and knowledge base platforms for businesses | $8M | 39 mo ago | 59 | 2011 | Samy Lastmann Co-Founder & CTO | — | — | — |
| 12 | smart tribune Smart Tribune helps figuring out needs concerning digital customer relationships | $8M | 39 mo ago | 50 | 2011 | — | HubSpot CMS HubApple iCloud MailGoogle Workspace+24 | — | — |
| 13 | Golem.ai Developer of an AI platform for automated message processing solutions | $7M | 63 mo ago | 41 | 2016 | Guillaume Navarre Co-Founder | WordPressMySQLPHP+30 | — | — |
| 14 | Omnikles Platform to optimize private and public purchasing procedures | $4M | 133 mo ago | 20 | 2000 | Stanislas Remur CEO | SalesforceJavaCentOS+4 | — | — |
| 15 | Lineberty Provider of virtual queue management system with and without appointments | $4M | 102 mo ago | 8 | 2014 | Edouard Fonkenell Co-Founder & Chairman | Cart FunctionalityStrikinglyNginx+17 | — | — |
| 16 | EX-IQ AI-powered platform to convert content to audio formats | $3M | 62 mo ago | 3 | 2017 | Chris Donohoe CEO | — | — | — |
| 17 | Conecteo Customer relationship and contact center management software | $3M | 102 mo ago | — | 2006 | Jean Neveu CEO & President | — | — | — |
| 18 | Yampa AI-powered customer service solutions for businesses | $3M | 18 mo ago | — | 2024 | Stephane Blondeau Co-Founder | — | — | — |
| 19 | Kleio Platform providing conversational AI solutions | $3M | 15 mo ago | — | 2024 | Philippe Wellens Co-Founder & CEO | — | — | 1 launch · 1 partnership |
| 20 | Reecall Provider of AI-powered conversational platform for managing inbound customer calls | $3M | 45 mo ago | 26 | 2018 | Raphael Szymocha Co-Founder | WebflowLeadfeederLinkedin Insight Tag+17 | — | — |
| 21 | Mayday Cloud based omnichannel knowlede base for customer support teams | $3M | 59 mo ago | 19 | 2020 | Hugo Martinez Co-Founder & CTO | WebflowSentryReact+27 | — | 1 award |
| 22 | Dimelo Multichannel customer engagement | $3M | 220 mo ago | 24 | 2006 | — | — | — | — |
| 23 | CallDesk Developer of AI-powered voice agents for automating customer service interactions | $2M | 104 mo ago | 31 | 2016 | — | Framer SitesReactSplide+15 | — | — |
| 24 | Target First Multichannel customer engagement solution | $2M | 117 mo ago | 6 | 2011 | — | AlgoliaPHPYouTube+17 | — | — |
| 25 | Alcmeon AI based social engagement platform for brands | $2M | 83 mo ago | 35 | 2011 | Bertrand Stephann Co-Founder & CEO | — | 3 patents Machine‑learning ranking of interrelated message elements for communication analysis | 1 internship |
| 26 | Clustaar AI-powered chatbots | $2M | 76 mo ago | 12 | 2013 | Nicolas Chollet Co-Founder | — | — | — |
| 27 | Klark Conversational AI platform for customer service management | $2M | 17 mo ago | — | 2023 | James Rebours Co-founder - Finance & Sales | WebflowPreactjQuery+13 | — | — |
| 28 | Feedae Provider of an AI platform for call center quality monitoring | $2M | 14 mo ago | — | 2024 | Cedric Couton Co-Founder | WebflowPlausibleMicrosoft Advertising+6 | — | 1 award |
| 29 | Askr Provider of conversational AI business data assistant for enterprise analytics | $2M | 54 mo ago | — | 2016 | Matthieu Chabeaud Co-Founder & CEO | — | — | — |
| 30 | Smartpush Provider of API-enabled data-based CRM solutions for banks and lenders | $2M | 73 mo ago | 22 | 2018 | Cedric Nallet Co-Founder | WordPress Block EditorWordPressMySQL+27 | — | — |
| 31 | Hubware Chatbots for eCommerce | $2M | 92 mo ago | 6 | 2016 | — | — | — | — |
| 32 | Akio Unified interaction management solutions | $1M | 170 mo ago | 86 | 1999 | — | WordPressMySQLPHP+22 | — | — |
| 33 | SnapCall Provider of video based customer support and engagement platform | $1M | 93 mo ago | 19 | 2015 | Thomas Becdelievre Co-Founder | Webflow EcommerceWebflowStripe+22 | — | — |
| 34 | Kiamo Cloud-based omnichannel solution provider for contact centers | $1M | 204 mo ago | 44 | 2005 | — | — | 3 patents Light vehicle parking assistance systems and automated parking device technology | — |
| 35 | TLMCom Provider of interactive voice server, call center, and automated standard solutions | $1M | 249 mo ago | 16 | 1998 | — | — | — | — |
| 36 | Locuta Global AI based chatbot for customer service operations provider | $1M | 39 mo ago | 12 | 2020 | Romain Pilard Co-Founder & CTO | — | — | — |
| 37 | Greenbureau Provider of tools to automate customer services | $1M | 162 mo ago | 23 | 2004 | — | — | — | — |
| 38 | Yelda Provider of AI-powered voice and chat solutions for customer service | $918K | 66 mo ago | — | 2017 | Thomas Gx Co-Founder & CEO | Google Sign-inYouTubeVue.js+2 | — | — |
| 39 | MailClark Team’s bot for external communications | $900K | 105 mo ago | 6 | 2014 | — | — | — | — |
| 40 | Cocoom Provides a knowledge sharing platform | $568K | 90 mo ago | 4 | 2017 | Lionel Balme Co-Founder & CPO | WordPressMySQLPHP+23 | — | 1 internship |
| 41 | Smartly Provides conversational assistant platform | $487K | 116 mo ago | 9 | 2012 | Hicham Tahiri Co-Founder and CEO | ReadMeAlgoliaReact+10 | — | — |
| 42 | Vedalis Knowledge Management solutions | $455K | 159 mo ago | 300 | 2003 | Didier Plegat Co-Founder | — | — | — |
| 43 | Spoon Developer of customizable service robot high-end retail stores, hotels and events | $111K | 78 mo ago | 24 | 2015 | Jerome Monceaux Co-Founder & CEO | Framer SitesReactcore-js+9 | 55 patents Patents concentrated in electrical & electronics | — |
Top 12 Customer Service Software companies in France
#1
Series A · Paris, Ile de France · founded 2023$28.8Mraised▾
Conversational AI phone agents for automating customer service processes. It features AI conversations, advanced conversational intelligence, and Continuous learning. It helps companies to automate customer service processes with advanced conversational AI technology. Its goal is to assist companies in growing their sales without needing to increase their payroll.
- Nov 2025Series A$26M
- Jan 2025Seed$2.8M
#2
Series A · Paris, Ile de France · founded 2017 · 80 employees$11Mraised▾
Provider of conversational artificial intelligence solutions for customer relationship management. The company offers virtual assistant, agent assistance, and conversation intelligence tools. These tools automate requests, assist advisors in real-time, and analyze customer-advisor conversations. The company’s solutions cater to sectors including insurance, healthcare, banking, and retail. It utilizes speech recognition, natural language processing, and generative artificial intelligence technologies.
- Jan 2025Series A$11.5M
- May 2021Series A$11M
#3
Seed · Paris, Ile de France · founded 2024$3.1Mraised▾
Platform providing conversational AI solutions. It is a company that specializes in developing smart automation solutions that leverage machine learning and AI for business process optimization. It's technology enables companies to streamline complex sales journeys and improve customer engagement through conversational AI.
- Mar 2025Seed$3.1M
#4
Seed · La Rochelle, Nouvelle Aquitaine · founded 2024$1.7Mraised▾
Provider of an AI platform for call center quality monitoring. The platform offers features such as analytics reporting, call transcription, and CRM enrichment. It provides solutions for various business functions, including sales, marketing, and customer service. The platform also caters to multiple sectors, such as finance, healthcare, and retail.
- Mar 2025Seed$1.7M
#5
Seed · Paris, Ile de France · founded 2024$3.2Mraised▾
AI-powered customer service solutions for businesses. It offers AI agents designed to integrate with clients' brands and environments. The AI agents identify relevant customer contexts to engage teams. It also offers real-time analytics and insights to analyze all interactions and provide insights to manage processes and business.
- Dec 2024Seed$3.2M
#6
Seed · Talence, Nouvelle Aquitaine · founded 2023$1.7Mraised▾
Conversational AI platform for customer service management. It provides generative AI tools for optimizing customer service and helps companies engage with customers by generating knowledge bases. The platform streamlines operations, automates tasks, and provides personalized customer services in real time.
- Jan 2025Seed$1.7M
#7
Series B · Montrouge, Ile de France · founded 2005 · 220 employees$33.4Mraised▾
Provider of cloud telephony software for business communication and collaboration. This platform enables voice calling, messaging, and video conferencing through internet-based infrastructure. It includes tools for call routing, automated voice responses, and call recording. The software integrates with customer relationship management systems and helpdesk applications to synchronize interaction history. Features include transcription services, sentiment analysis, and performance monitoring dashboards for managing team activity. The system supports outbound calling campaigns and provides tools for coaching and call monitoring. Users access these communication functions through desktop and mobile applications.
- Jun 2023Series B$21.4M
- Jan 2021Series A$12M
#8
Series A · Paris, Ile de France · founded 2015 · 79 employees$25.5Mraised▾
Stonly provides guidelines and knowledge management solutions for teams. It allows users to create interactive knowledge management solutions. It enables users to manage internal knowledge database, tutorials and provides interactive guides. It can be integrated with other software applications. The company monetizes through a subscription-based pricing model.
- Jan 2022Series A$22M
- Feb 2020Seed$3.5M
- Jul 2019Seed—
#9
Series A · Paris, Ile de France · founded 2020 · 158 employees$18.8Mraised▾
Cloud-based customer help desk software solutions. The features include integration with ticketing software and tools, dashboards that provide insights on customer needs, insights analytics, and reporting, real-time data analytics, account management, etc.
- Jun 2022Series A$15.8M
- Apr 2021Seed$3M
#10
Series C · Nantes, Pays de la Loire · founded 2010 · 230 employees$55Mraised▾
iAdvize is a live chat solution for online visitors. Its real-time customer engagement platform enables businesses and organizations to interact with customers through live chat on their website or on their social website with crowdsourced experts. With click to community feature, online visitors can chat with each other on a brand website. With real-time behavioral targeting and reporting it helps to engage customers and measure agent's activity, sales, and customer satisfaction improvements. It caters to companies in multiple industries such as retail, sports, fashion, and travel. Some of its clients include Disney, Interflora, Thomas Cook, BMW, and AXA.
- Aug 2018Grant (prize money)$58.5K
- Oct 2017Series C$37.6M
- Sep 2015Series B$16M
- Oct 2012Seed$1.3M
#11
Series A · Paris, Ile de France · founded 2011 · 59 employees$8.4Mraised▾
Provider of AI chatbot solutions and knowledge base platforms for businesses. The company offers tools for customer self-service, augmented help centers, and decision trees. It assists businesses with pre-sales, customer service, and knowledge management. The platform includes features for contextual help, integrations, and security. It also offers solutions for customer autonomy and advisor assistance.
- Mar 2023Series A$8.4M
#12
Series A · Paris, Ile-de-France · founded 2011 · 50 employees$8.4Mraised▾
Developer of a SaaS-based customer self-service software designed to improve the quality of customer relations on the internet and develop interactions between users. The company's software helps companies in the implementation of self-care services such as intelligent FAQs, chatbots, and community support platforms and provides customized technical relational tools in order to develop the customers' attachment to the brand, enabling companies and merchants to create a conversational space directly with their users.
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Rohit lives in the feed. He covers what's moving right now — the funding rounds, launches and shifts breaking across the trade press — and ties them back to where the sector is heading.