Best Customer Service Software Companies in Georgia, United States

Cloud based secure mobile communications software, It allows corporate clients to add a designated, managed number to employees phones with enterprise mobility management platforms. The mobile app enables users to have a second, secure business number for voice, text, and WhatsApp conversations on the smartphones.

Funding rounds

• Aug 2022Series D$8.4M
• Mar 2019Series D$45M
• Dec 2006Series D$25M
• Oct 2003Series C—

Founders & team

Ananth SivaChief Executive Officer

Investors

Battery Ventures, New Enterprise Associates, Partech Partners, Kleiner Perkins, Next47, JPMorgan Chase

Tech stack

ActivecampaignAmazon Web ServicesApple Icloud MailCalendlyCloudflareCloudflare Bot Management

Automation solutions for contact centers, retails and back offices. It provides the call center software that increases agent utilization by delivering shrinkage activities during idle time. Intradiem creates active wait time through dynamically delivered sessions for common shrinkage activities between customer interactions.

AI-powered platform for enterprise transformation, automating workflows and personalizing experiences. It provides a scalable and flexible architecture that fuels continuous innovation, helping organizations accelerate their path to the autonomous enterprise. The company offers a low-code platform with capabilities like workflow automation, AI agents, and robotic process automation (RPA). It unifies automation and AI in a single platform, integrating AI agents, process mining, and process AI. The platform caters to various industries, including financial services, insurance, healthcare, and government. It offers solutions for customer engagement, customer service, and intelligent automation. The company's platform enables businesses to streamline operations, transform legacy systems, and personalize customer engagement. It is a B2B software company offering cloud-based solutions, AI, and automation services.

AVOXI provides telecommunications and enhanced VOIP software solutions, including international toll free number service, cloud PABXes and call centre software solutions with advanced features such as IVR, call recording, call forwarding and enhanced routing customer service call centers and technical support call centers. Has network operation centers and offices in the US, the UK, South Africa, Costa Rica and Jamaica, also offers numbers to local number for customers in China and India.

Platform offering customer interaction management solutions for financial institutions. The platform offers a suite of solutions such as sales and service management through all delivery channels, contact center management, branch management. It also offers third-party interfaces for credit verification, web banking and more.

Funding rounds

• Oct 2002Series B$20M

Founders & team

James SzyperskiCEO

Investors

TCV

Provider of cloud-based customer support software. This software uses voice recognition technology to answer customer service requests. The solutions enable businesses to engage customers across multiple communication channels for providing realtime customer support. It has sponsors.

Funding rounds

• Jan 2002Series A$18.1M

Founders & team

Larry MillerCEO & President

Investors

Noro-Moseley Partners, T Ventures, Windcrest Partners

VoApps provides voicemail solutions. It offers a product called DirectDrop that enables businesses to connect and send to mobile contacts a voice message or mail without calling their phone. It serves for credit unions, online lending, first-party, and third party businesses.

CDC software is a global enterprise software provider that caters on-premise, hosted, hybrid and cloud-based SaaS offerings. Its solutions include ERP, CRM, manufacturing operations management, supply chain management, human capital management etc. It has acquired 5 companies to expand globally and to diversify its domain knowledge into various verticals. It caters finance, manufacturing, healthcare industries. Went public on 6th August, 2009. It was acquired by Vista Equity Partners in March 2012 and merged with Consona Corporation to form Aptean in August 2012

Funding rounds

• Sep 2016Angel$400K
• 2016Conventional Debt—
• Mar 2016Seed$100K
• Nov 2010Conventional Debt$20M

Founders & team

Tim ChapinFounder & CTO

Investors

Wells Fargo, Ben Franklin Technology Partners

Tech stack

CloudflareCloudflare Bot ManagementCore-JsFacebook PixelFont AwesomeGoogle Analytics

Cloud-based LMS platform for multi-industry. It offers tools for assessment, training, curriculum planning, implementation, etc. It allows users to track the performance of learners.

Funding rounds

• 2020Seed—

Founders & team

Dan MccannCEO & Chief Learning Officer

Investors

Silicon Road Ventures

Provider of omnichannel customer support helpdesk. It provides a cloud hosted customer support solution for small to medium size businesses to track client issues, calculate the time and expenses of their customers and manage their assets. The business runs on a freemium based model. It is integrated with 3rd party apps such as Office365, Freshbooks, Google apps, Intuit.

Noble Systems provides unified customer communications solutions, business process management, and analytics. Allow companies to communicate with their customers via multiple channels, including inbound, outbound and blended voice, email, fax and web. It offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies.

Cloud based platform offering digital experience management solutions. It provides a system training platform that empowers employees to practice, master, and embrace business processes across enterprise applications. Some of the clients are Toyota, AirBnB, HSBC Bank, Pepsico, Pizza Hut, etc.

Funding rounds

• Oct 2006Seed—

Founders & team

Riz KhaliqCEO

Investors

XAnge

Tech stack

Amazon Web ServicesCloudflareCloudflare Bot ManagementElementorHstsHttp/3