Best Customer Service Software Companies in Ireland
The 40 best Customer Service Software companies in Ireland in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Afiniti.
- Customer Service Software Market
Ranked: Best Customer Service Software companies in Ireland
| # | Company | Disclosed funding | Last round | Stage | Founder | Founded | Tech stack | Recent signals |
|---|---|---|---|---|---|---|---|---|
| 1 | Afiniti 🦄 Call center behavioural pairing solution | $104M | 73 mo ago | Series D | Jerome Kapelus Chief Executive Officer | 2006 | WordPressMySQLPHP+21 | 1 partnership |
| 2 | Pulsate Digital consumer engagement platform for financial institutions | $13M | 30 mo ago | Series A | — | 2013 | WordPressApple iCloud MailGoogle Workspace+39 | — |
| 3 | EdgeTier AI based customer service software | $8M | 38 mo ago | Series A | Shane Lynn Co-Founder & CEO | 2015 | Cart FunctionalityWordPressApple iCloud Mail+26 | 2 job openings · 1 launch · 1 partnership |
| 4 | Webio AI-based customer engagement solutions | $7M | 37 mo ago | Acquired | — | 2016 | UnbounceZohoPHP+27 | — |
| 5 | Payemoji Conversational commerce company that provides omnichannel messaging solutions | $4M | 33 mo ago | Seed | Damien Stephens Co-Founder | 2021 | WebflowMicrosoft ClarityGoogle Analytics+13 | — |
| 6 | VoiceSage Cloud based platform offering contact center solutions | $3M | 54 mo ago | Seed | — | 2003 | WordPressMySQLPHP+24 | — |
| 7 | Solidroad AI based conversational training platform for businesses | $1M | 5 mo ago | Series A | Mark Hughes Co-Founder & CEO | 2023 | Framer SitesApple iCloud MailGoogle Workspace+17 | — |
| 8 | Converser In App Customer engagement | $1M | 161 mo ago | Acqui-Hired | — | 2011 | — | — |
| 9 | ServiceDock Integrated omnichannel digital messaging platform | $514K | 93 mo ago | Acqui-Hired | — | 2016 | — | — |
| 10 | Pubble Live chat solution provider | $120K | 146 mo ago | Seed | — | 2012 | JavaVimeoBootstrap+16 | — |
Top 12 Customer Service Software companies in Ireland
#1
Series A · Dublin, Leinster · founded 2023$1.2Mraised▾
AI based conversational training platform for businesses. It allows users to practice AI-powered conversations and receive personalized performance feedback. It provides customized performance feedback and coaching points.
- Mar 2026Series A$32M
- 2025Seed$500K
- Jun 2025Seed$6.5M
- Jul 2024Seed$1.2M
#2
Series A · Dublin, Leinster · founded 2013 · 24 employees$13.4Mraised▾
Digital consumer engagement platform for financial institutions. Its software helps to improve communication with members through data-driven insights and personalized engagement strategies. It offers multiple engagement methods, including push notifications, in-app messages, and a scrollable feed. It also provides targeted engagement campaigns.
- Feb 2024Series A$7.8M
- Jul 2018Seed$250K
- Aug 2016Seed$1.5M
- Jan 2015Seed$1.2M
#3
Afiniti 🦄Series D · Dublin, Leinster · founded 2006 · 279 employees$104.3Mraised▾
Afiniti offers an AI-based customer interaction analytics solution for businesses. This solution analyzes customer interactions and on the basis of their behavioral traits, it pairs customers and support agents. Whenever a customer reaches out to a customer support team through chat, email, or other media, it provides a unique customer identification number and starts the data chaining process which can be used to assign appropriate support agents to the customer. This process reduces customer turn around time and improves the efficiency of their works. Clients include Sky, Virgin Media, Casers, and AXA Direct.
- Jul 2020Conventional Debt$150M
- Oct 2018Conventional Debt$60M
- Oct 2016Series D$77.8M
- Jul 2014Series C$26.5M
#4
Acquired · Dublin, Leinster · founded 2016 · 33 employees$6.9Mraised▾
AI-based customer engagement solutions. It uses AI to streamline inbound and outbound customer communications across Whatsapp, Messenger, Viber, Telegram, and SMS. Its adaptive data aggregation engine provides a single view of customer interactions across all departments and processes. Clients can proactively engage customers with relevant, timely content that eliminates the need for inbound engagement.
- Jul 2023Venture Debt$1.9M
- Jul 2023Series A$815.5K
- Jun 2022Series A$4M
- Jun 2021Seed$2.1M
#5
Series A · Dublin, Leinster · founded 2015 · 23 employees$8.1Mraised▾
AI based customer service software. It allows users to improve customer service using agent, resolve customer queries, personalize data for each customer query, and improve customer satisfaction. It offers agent assistant technology to collect data and analyze it to get suggestions. Other features include multi-lingual operation, data deployment, and multiple channel access that includes Email, chat, SMS, Facebook, and WhatsApp integration. Clients include Cartrawler, Electric Ireland, YapStone, and AIB.
- Jun 2023Series A$6.5M
- Jul 2019Seed$1.7M
#6
Seed · Dublin, Leinster · founded 2021 · 25 employees$4.3Mraised▾
Conversational commerce company that provides omnichannel messaging solutions. It enables businesses to engage with customers, sell products and services, accept digital payments, book appointments and facilitate customer and employee journeys using messaging. It caters its solution to industries such as hospitality, trade, fashion, and more.
- Dec 2023Seed$379.8K
- Mar 2023Seed$2.2M
#7
Seed · Dublin, Leinster · founded 2003 · 21 employees$2.8Mraised▾
Cloud based platform offering contact center solutions. The platform offers mobile messaging software by which customers can be contacted via effective channels. Its intelligence engine helps to configure when the messages are to be sent and to whom by which channel. Provides personalization of text messages, interactive maps, surveys, and more.
- Feb 2022Seed$2.8M
#8
Acqui-Hired · Dublin, Leinster · founded 2011 · 2 employees$1.2Mraised▾
Converser is a mobile app engagement platform that offers in-app marketing & analytics to help users communicate with their customers. Features include loyalty management, receive feedback and provide support using any interface. Enables audience segmentation and behavioral targeting. Acquired and is being integrated into Swrve's mobile marketing automation solution.
- Apr 2013Seed$1.2M
- 2011Seed—
#9
Acqui-Hired · Dublin, Leinster · founded 2016 · 3 employees$513.8Kraised▾
ServiceDock offers integrated customer support over messaging apps, social media channels and webchat. Key features include Reporting & Analytics dashboard; canned responses, chat transfers & smart routing; mobile optimized chat messaging dashboard. SaaS-based pricing model with plans of $15 and $30/agent/mo. It currently supports messaging apps like Facebook Messenger & Twitter DMs, socia media channels like Facebook & Twitter; and webchat.
- Nov 2018Angel$513.8K
#10
Seed · Cork, Munster · founded 2012 · 4 employees$120Kraised▾
Pubble offers live chat solution to businesses. Provides an app which helps customer service agents to solve customer queries. Notable features include real-time customer messaging, team messaging, and analytics. It integrates Facebook and Twitter. Its app is available for both Android and iOS platform. As of Dec 2017, it has 100 installs in Google Play Store.
- 2014Seed$120K
#11
Seed · Cork, Munster · founded 2022—raised▾
Cloud-based contact center solutions for businesses. It elevates customer and employee engagement, loyalty, and advocacy. The platform supports omnichannel communications, workforce engagement, business insights, AI automation, and secure payment processing.
- Oct 2025Seed—
#12
Seed · Galway, Connaught · founded 2016 · 21 employees—raised▾
Joulica provides a customer experience analytics software solution. It offers cloud-based customer optimization and analytics platform that can integrate with contact center and CRM platforms. It allows users to analyze end-to-end customer journeys and helps contact centers to analyze web, mobile, and enterprise data sources.
- Oct 2023Seed—
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding flat · growth rising
Common questions
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