Best Customer Service Software Companies in Israel
The 104 best Customer Service Software companies in Israel in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Kissterra.
Israel's Customer Service Software scene is more crowded than most people realize. This directory tracks 104 companies in Israel, ranked by disclosed equity funding and recent momentum, and the aggregate picture is $353M in total disclosed capital across a sector that globally sits at $51.3B in 2025 and is forecast to nearly double to $96.6B by 2035, compounding at 6.5% annually. No unicorns yet, but the funding spread tells you where ambition lives. Kissterra leads at $76M, D-ID follows at $48M, and then the curve drops fast, with Ask, CommBox, Package.AI and Sympera AI clustered between $10M and $17M.
So what's actually moving here? Digital transformation pressure and the relentless push for operational efficiency are pulling enterprise budgets toward smarter customer experience tooling, which is exactly the gap these Israeli builders are targeting against globals like Salesforce, Zendesk and ServiceNow. Techstars, OurCrowd and Sarona Ventures are the names showing up most often on cap tables, which tells you the investor community sees the thesis as durable. If you're scanning this list for partners or competitors, the concentration of funding at the top is real, but the 104-company depth means there's genuine variety beneath it.
Ranked: Best Customer Service Software companies in Israel
| # | Company | Disclosed funding | Last round | Stage | Employees | Founder | Tech stack | Patents & IP focus | Recent signals |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Kissterra AI-based marketing software for insurers | $76M | 49 mo ago | Series C | 73 | Ifty Kerzner Co-Founder and President | WordPressApple iCloud MailGoogle Workspace+26 | — | — |
| 2 | Zoomin Software Product content publishing and analytics platform for improving customer experience | $66M | 62 mo ago | Acquired | 5 | — | — | — | — |
| 3 | TechSee AI virtual agent for customer experience | $54M | 67 mo ago | Series C | 5 | Gabby Sarusi Co-Founder | WordPressMySQLPHP+23 | — | 2 job openings · 1 award |
| 4 | D-ID Provider of a platform for generating videos using artificial intelligence | $48M | 51 mo ago | Series B | 83 | Sella Blondheim Co-Founder & COO | WordPressMySQLPHP+24 | — | 1 launch |
| 5 | Ask AI based customer communication management solutions | $17M | 29 mo ago | Series A | 36 | — | WebflowSentryAtlassian Statuspage+33 | — | — |
| 6 | CommBox Customer support and communication management platform 55Growth top 35%Tech top 41%Product top 46%Market top 47% All 6 signals ▾Growthtop 35% Techtop 41% Producttop 46% Markettop 47% Fundingbottom 48% Globalbottom 36% Growth: Fresh capital in last 24 mo Tech: 39 technologies across 4/8 capability areas · Cloud: Amazon Web Services, Cloudflare rank vs industry peers · Fliar Intelligence Index 55/100 | $15M | 19 mo ago | Series B | 118 | — | WordPressMySQLPHP+30 | — | — |
| 7 | Package.AI Provider of an AI platform for customer engagement and last-mile operations 64AI top 20%Innovation top 32%Tech top 34%Growth top 35% All 11 signals ▾AItop 20% Innovationtop 32% Techtop 34% Growthtop 35% Producttop 37% Talenttop 38% Fundingtop 43% Moattop 48% Marketbottom 38% Globalbottom 36% Customersbottom 10% AI: Classified as an AI company Innovation: 7 product lines · Deep-tech classification: Artificial Intelligence rank vs industry peers · Fliar Intelligence Index 64/100 | $14M | 17 mo ago | Series A | 20 | Yoav Sadeh Co-Founder & CTO | WordPressMySQLPHP+31 | — | 2 awards |
| 8 | Ever After Provider of customer onboarding tools | $13M | 57 mo ago | Acquired | 34 | — | WebflowApple iCloud MailGoogle Workspace+23 | 2 patents Cultivated meat bioreactor design and cell culture manufacturing processes | 1 partnership |
| 9 | Beyond Verbal Voice based emotion Analytics Company | $10M | 117 mo ago | Series A | 2 | — | WordPressMySQLPHP+18 | 32 patents Voice-based health diagnostics using vocal biomarkers for vitality, disease detection, and affect analysis | — |
| 10 | Sympera AI Artificial intelligence platform that allows relationship banking 40AI top 25%Funding top 41%Talent bottom 49%Global bottom 48% All 6 signals ▾AItop 25% Fundingtop 41% Talentbottom 49% Globalbottom 48% Techbottom 44% Marketbottom 31% AI: Product described with: artificial intelligence, machine learning, natural language processing Funding: Raised $10.0M across 1 rounds · 1 rounds over 1 yrs (1.0/yr) rank vs industry peers · Fliar Intelligence Index 40/100 | $10M | 14 mo ago | Seed | — | David Sosna Founder & CEO | WordPressMySQLPHP+19 | — | 1 partnership |
| 11 | One AI Provider of AI-powered phone call agents for outbound and inbound communication | $8M | 48 mo ago | Seed | 35 | Yochai Levi Co-Founder & CMO | Node.jsFirebaseEmotion+19 | — | — |
| 12 | Tymely Provider of AI based ecommerce customer support through email services | $7M | 45 mo ago | Series A | 30 | — | WebflowAmazon Web ServicesReact+19 | — | — |
| 13 | Bonobo.ai Platform offering Marketing automation and behavioral insights for chatbots | $4M | 91 mo ago | Acqui-Hired | 20 | Ohad Hen Co-Founder & Vp R&D | — | — | — |
| 14 | Jacada Software solution for customer self service and agent assisted interactions | $4M | 101 mo ago | Acquired | 179 | — | — | 2 patents Automated text parsing for data entry and visual IVR integration in conversational AI platforms | — |
| 15 | Toonimo Personalized onboarding walkthroughs | $3M | 101 mo ago | Seed | 40 | — | WebflowAmazon Web ServicesFancyBox+19 | 5 patents Web UI element detection, voice-guided walkthroughs, and automated animation generation | — |
| 16 | Nanorep Self Learning Question and Answer Tools through NLP and semantic search | $1M | 142 mo ago | Acquired | 50 | — | — | 2 patents AI-driven query-answer matching for knowledge base retrieval | — |
| 17 | EKON Modeling Software Systems Enterprise knowledge management solution | $1M | 32 mo ago | Funding Raised | — | Espen Kon Chief Executive Officer | — | — | — |
| 18 | Mmuze Conversational AI-based virtual shopping assistant | $900K | 96 mo ago | Deadpooled | 21 | — | — | — | — |
| 19 | Qanta Conversational AI for personalized mortgage assistance | $250K | 103 mo ago | Deadpooled | 4 | Nir Solomon Co-Founder & CEO | — | — | — |
| 20 | Elasticode Personalized onboarding for mobile app users | $120K | 137 mo ago | Deadpooled | 4 | Shai Wolkomir Co-Founder & CEO | — | — | — |
| 21 | Record AI based video recording platform for businesses | $120K | — | Seed | 6 | Ohad Ronen Co-Founder & CEO | — | — | — |
| 22 | RumbleTalk Real time Communication on Websites and Social Media | $110K | 155 mo ago | Seed | 10 | Eyal Misk Co-Founder & CEO | TypeScriptFacebook LoginAmazon ALB+12 | — | — |
| 23 | Reps AI AI based engine for automated customer support email templates | — | 90 mo ago | Acquired | 10 | — | TurbopackEmotionNode.js+19 | — | — |
Top 12 Customer Service Software companies in Israel
#1
Seed · Tel Aviv, Tel Aviv · founded 2024$10Mraised▾
Artificial intelligence platform that allows relationship banking. It offers relationship banking by streamlining processes, improving productivity, and driving growth for financial institutions. The innovative solution leverages machine learning and natural language processing to bankers with actionable insights and personalized client interaction.
- Mar 2025Seed$10M
#2
Series A · Tel Aviv Yafo, Tel Aviv District · founded 2017 · 20 employees$14Mraised▾
Provider of an AI platform for customer engagement and last-mile operations. The platform integrates customer support, delivery scheduling, routing, tracking, feedback, reviews, website chat, and customer self-pickup. It offers two-way customer interactions, delivery confirmation, and personalized messaging. The platform also provides route optimization, real-time order tracking, and customized reporting.
- Jan 2025Series A$14M
- Feb 2018Seed—
#3
Series B · Ramat Hasharon, Tel Aviv District · founded 2013 · 118 employees$15Mraised▾
Customer support and communication management platform. It allows users to automate the process, manage customer interactions, and handle business automation solutions. It provides an inbox to manage customer communications across channels such as WhatsApp, Facebook, Messenger, Instagram, SMS, email, web chat, video, and voice. It caters its solution to industries such as telecom, insurance, healthcare, automotive, and more.
- Nov 2024Series B$15M
- Oct 2021Series A—
#4
Series A · Tel Aviv, Tel Aviv · founded 2020 · 36 employees$17.2Mraised▾
AI based customer communication management solutions. It uses AI and NLP algorithms to aggregate text based company knowledge and customer communications, generating answers to users questions and revealing product insights. It integrates with multiple communication tools, workspaces, project management platforms, customer ticketing systems, and knowledge bases. The features include customer feedback management, data integration, knowledge management, track trends, and more.
- Jan 2024Series A$8.2M
- Oct 2022Seed$9M
#5
Series C · Tel Aviv, Tel Aviv · founded 2015 · 73 employees$76Mraised▾
Kissterra provides AI-based software for the insurance industry. It provides customer relationship management software to insurers. It offers AI-based consumer assistant services. It also offers data monitoring & optimizing software. It also offers its services for fintech industry.
- May 2022Series C$10M
- Jul 2021Series C$66M
#6
Series B · Tel Aviv, Tel Aviv · founded 2017 · 83 employees$48Mraised▾
Provider of a platform for generating videos using artificial intelligence. It offers tools to create AI avatars from photos or videos. It translates videos into multiple languages and facilitates personalized video campaigns. It also provides an API for integrating AI features into other applications.
- Mar 2022Series B$25M
- May 2020Series A$13.5M
- 2019Seed$5M
- May 2019Grant (prize money)$55.7K
#7
Acquired · Tel Aviv, Tel Aviv · founded 2015 · 5 employees$66Mraised▾
Product content publishing and analytics platform for improving customer experience. Clients can publish structured documentation right from your CMS or authoring tool. By utilizing fuzzy search and auto-fallback rules, It presents the most relevant content to end users. Offers its solutions for the Jive community, Salesforce Service and Sales cloud. Customers include the likes of Avaya, Dell, ServiceNow, Intel, Cisco, NetApp, Schlumberger, Cloudera. The company has offices in NewYork and Tel Aviv.
- Mar 2021Series C$52M
- Dec 2020Series B$14M
#8
Series C · Tel Aviv, Tel Aviv · founded 2015 · 5 employees$53.5Mraised▾
AI virtual agent for customer experience. Its AI-powered platform enables enterprises to provide visual self-service and agent support, supporting first-call resolution, and call handling times. Features include AI virtual agent to understand, and guide customers through visual assistance, AI agent assistant to guide agents with visuals, voice, and text, and take actions to complete tasks, and visual platform for agents tools that allow human agents to collect data before calls, turn calls into videos, and capture data to create AI models.
- Oct 2020Series C$30M
- Dec 2018Series B$16M
- Oct 2018Series A—
- Jun 2017Series A$7.5M
#9
Series A · Israel · founded 2021 · 30 employees$7Mraised▾
Provider of AI based ecommerce customer support through email services
- Sep 2022Series A$7M
#10
Funding Raised · Modi in Maccabim Re ut, Center District · founded 2008$1.2Mraised▾
EKON Modeling Software Systems offers an enterprise knowledge management solution. It allows business teams to manage teams and groups, collect projects updates and information, manage virtual classrooms and ad hoc communities. Other offerings include knowledge visualization charts, calendars and documents management and reports management solutions.
- Oct 2023Grant (prize money)$566K
- Oct 2018Grant (prize money)$606.6K
#11
Seed · Tel Aviv, Tel Aviv · founded 2014 · 35 employees$8Mraised▾
Provider of AI-powered phone call agents for outbound and inbound communication. The platform offers tools for launching and optimizing phone campaigns at scale. It features capabilities such as warm call transfers, meeting scheduling, and lead verification. The system provides integrations to connect with business systems and sync contact data. It also includes analytics and experimentation features to analyze and optimize campaigns. The AI agents are designed for goal-driven conversation steering and multichannel communication.
- May 2022Seed$8M
#12
Acquired · Tel Aviv, Tel Aviv · founded 2019 · 34 employees$13Mraised▾
Provider of customer onboarding tools. The platform offers tools that help businesses in making customer onboarding in a simplified manner. It works by creating a customer hub that automates the onboarding, scheduling, and training works. It leverages AI technology for automating tasks and improves customer experience.
- Sep 2021Seed$13M
- Seed—
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Rohit lives in the feed. He covers what's moving right now — the funding rounds, launches and shifts breaking across the trade press — and ties them back to where the sector is heading.