Best Customer Service Software Companies in Japan
The 36 best Customer Service Software companies in Japan in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Helpfeel.
- Customer Service Software Market
Ranked: Best Customer Service Software companies in Japan
| # | Company | Disclosed funding | Last round | Stage | Founder | Founded | Tech stack | Patents & IP focus | Recent signals |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Helpfeel Offering complaint management platform | $188M | 7 mo ago | Series E | Isshu Rakusai Founder & CEO | 2007 | HubSpot CMS HubApple iCloud MailGoogle Workspace+31 | 11 patents AI-driven information retrieval and data processing systems for structured and unstructured data | — |
| 2 | Solairo Web-based customer service to help clients online | $58M | 63 mo ago | Series B | Hiromi Nakajima CEO | 2013 | STUDIOFirebaseNode.js+11 | — | — |
| 3 | POCKETALK Provider of AI-powered translation devices and simultaneous interpretation solutions | $39M | 22 mo ago | Seed | Noriyuki Matsuda Founder & CEO | 2018 | Shogun Page BuilderCart FunctionalityShopify+34 | 8 patents Patents concentrated in computing, sensing & instrumentation | — |
| 4 | empath Provides emotion analysis platform | $3M | 97 mo ago | Seed | Takaaki Shimoji CEO | 2015 | — | — | — |
| 5 | Tripla AI-powered chatbot provider and customer satisfaction management solutions for hospitality industries | $3M | 93 mo ago | Public | Kaku Toriu Co-Founder & CTO | 2015 | WordPressMySQLPHP+36 | — | 1 launch |
| 6 | Coco corporation Offers customer feedback and review collection services for organisations | $2M | 10 mo ago | Series A | Hashihashi Shunsuke CEO | 2013 | STUDIOFirebaseNode.js+14 | 5 patents Patents concentrated in health & consumer products | — |
| 7 | NOW ROOM App-based marketplace for accommodations | $2M | 75 mo ago | Seed | Fumio Chiba Founder & CEO | 2019 | Node.jsChakra UITailwind CSS+14 | — | — |
| 8 | J-Tama's Provider of web based customer service tool for handling customer conversions and business appointments | $734K | 56 mo ago | Seed | — | 2020 | — | — | — |
| 9 | Evolany Customer service and customer relationship management software | $634K | 23 mo ago | Seed | Christian Forestell Co-Founder | 2018 | WordPressMySQLPHP+8 | — | 1 launch |
Top 12 Customer Service Software companies in Japan
#1
Series E · Kyoto, Kyoto · founded 2007$187.5Mraised▾
Offering complaint management platform. The system helps to answer all customer questions and reduces the burden on customer service staff and call centers. It is a FAQ system that can handle ambiguous expressions that differ slightly from person to person, sensory expressions, and spelling mistakes.
- Jan 2026Series E$18.8M
- Aug 2025Series E$17.6M
- Dec 2023Series D$13.8M
- Sep 2022Series C$86.5M
#2
Seed · Minato City, Tokyo · founded 2018$39Mraised▾
Provider of AI-powered translation devices and simultaneous interpretation solutions. It develops and distributes handheld translation devices, AI-powered translation applications, and simultaneous interpretation platforms. These products facilitate communication across different languages for travelers, businesses, educational institutions, and event organizers. The company offers solutions for various scenarios, including international travel, language learning, customer service, remote meetings, conferences, and multilingual events.
- Oct 2024Seed$2M
#3
Series A · Shibuya, Tokyo · founded 2013 · 7 employees$2Mraised▾
Developer of a customer experience platform designed to maximize the on-site customer service capabilities of stores. The company helps to improve customer satisfaction by digitizing customer surveys and converting telephone interactions with customers to text chat by carefully picking up customer feedback and making effective use of customer service-related data buried in stores, enabling clients to improve stores and customer service, leading to increased profits.
- Oct 2025Series A$2M
#4
Series B · Shinagawa, Tokyo · founded 2013 · 25 employees$58Mraised▾
SOLAIRO provides web-based customer service to help clients online. It allows users to manage customer communication online and help them to improve purchase experience online. It provides text solutions, communication using Line, Messanger, SMS and in-site chat.
- Jun 2021Series B$38M
- Dec 2020Series A$16M
- Aug 2019Series A—
- Seed$4M
#5
Seed · Yokohama, Kanagawa Prefecture · founded 2018 · 50 employees$634.1Kraised▾
Evolany provides customer service and customer relationship management software. Its product anybot that allows users to develop mini-app construction platform, automate customer service that integrates with LINE, Messenger, Phone and Mail. Using chatbot it allows users to automate customer service, handle customer classification, data storage and automate the process using personalized customer service solution.
- Sep 2024Seed—
- Nov 2018Seed$634.1K
#6
Public · Shinjuku, Tokyo · founded 2015 · 79 employees$2.7Mraised▾
AI-powered chatbot provider and customer satisfaction management solutions for hospitality industries. It is a conversational AI chatbot solutions for hotel marketing and guest engagement. It offers an AI chatbot and a booking engine solution to resolve customer inquiries and requirements. It helps in managing hotel sales and reservations.
- Dec 2018Seed$2.2M
- May 2016Seed$450.3K
#7
Seed · Shibuya, Tokyo · founded 2015$2.9Mraised▾
Empath is a web platform by the medical & nbsp corporation to analyze the human mood or emotion & nbsp from the physical characteristics of speech. The company provides solutions & nbsp as an API that can be integrated with the web as well as a mobile application to add emotion analysis to them. They & nbsp partnered with different companies & nbsp like NTT Docomo, Philips, intelligence, lixil, dial services, etc. To provide emotional analysis to their platforms & nbsp Empath won the 2015 Japan Resilience Award first prize and an excellence award at the MCPC Awards in 2015.
- Jul 2018Seed$2.9M
#8
Seed · Shibuya, Tokyo · founded 2019$2Mraised▾
App-based marketplace for accommodations such as vacation rentals, hotel rooms, guest house, monthly lease & more. Travelers can discover the accommodations, view specifications & amenities, see price details & more. Bookings can be made via their platform or app by making an online payment. Property owners can list their properties on the platform. Their app is available for iOS & Android devices.
- May 2020Seed$2M
#9
Seed · Chiyoda City, Tokyo · founded 2020 · 5 employees$733.6Kraised▾
Provider of web based customer service tool for handling customer conversions and business appointments. The platform solutions enable businesses to incorporate tools on websites and automate business negotiations, provide customer support, optimize conversions, and schedule appointments on websites. It it has options for calling and routing.
- Jan 2022Seed$733.6K
#10
Deadpooled · Chiba, Chiba · founded 2016$70Kraised▾
Hecto provides an AI-based chatbot namely Chatbook which can do various task on behalf of a user. It can connects on social media to take an online survey, for which user can create custom conversation set. It can be used with Line and Facebook Messenger. Brands can create custom chatbot as per their requirements without any code. As of Dec 2016 bot is available as beta.
- Nov 2016Seed$70K
#11
Funding Raised · Chiyoda City, Tokyo · founded 2015—raised▾
AI-based chatbot to manage customer interactions
#12
Seed · Chiyoda City, Tokyo · founded 2016 · 44 employees—raised▾
Provider of AI solutions including text analysis and bioinformatics products. They offer tools such as search systems and AI-driven text analysis platforms. The company supports AI project implementation and provides RAG systems. They also develop embedding models and offer support for advanced AI utilization.
- Feb 2017Seed—
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Rohit lives in the feed. He covers what's moving right now — the funding rounds, launches and shifts breaking across the trade press — and ties them back to where the sector is heading.