Best Customer Service Software Companies in London, United Kingdom
The 138 best Customer Service Software companies in London, United Kingdom in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Infobip.
Ranked: Best Customer Service Software companies in London
| # | Company | Disclosed funding | Last round | Employees | Founded | Founder | Tech stack | Patents & IP focus | Recent signals |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Infobip 🦄 Provider of omnichannel communication and customer engagement platform and related APIs | $414M | 41 mo ago | 3,179 3,179 → 3,497 (+10%) | 2006 | Izabel Jelenic Co-Founder | WordPressSentryAtlassian Statuspage+37 | 21 patents Secure multi-factor authentication and AI-driven communication analytics for messaging platforms | 1 launch · 1 partnership |
| 2 | Poly Developer of conversational voice artificial intelligence agents for customer service 78News top 20%Funding top 24%Tech top 25%AI top 30% All 11 signals ▾Newstop 20% Fundingtop 24% Techtop 25% AItop 30% Moattop 31% Fin. healthtop 36% Growthtop 43% Markettop 44% Partnerstop 45% Talenttop 45% Globalbottom 45% News: 8 BI events in 12 mo (of 24 tracked, 3 types) · +700% YoY Funding: Raised $120M across 7 rounds · 7 rounds over 7 yrs (1.0/yr) rank vs industry peers · Fliar Intelligence Index 78/100 | $120M | 7 mo ago | 42 | 2017 | Eddy Su Co-Founder | Cart FunctionalityWordPressApple iCloud Mail+33 | — | — |
| 3 | 11x Developer of AI-powered digital workers for sales, RevOps, and go-to-market | $76M | 19 mo ago | 4 | 2022 | Hasan Sukkar Founder & CEO | Webflow EcommerceWebflowSalesforce+23 | — | — |
| 4 | Snoop App-based platform for expense management of individuals | $42M | 58 mo ago | 27 | 2018 | Paul Lloyd Co-founder and CMO | ContentfulApple iCloud MailNode.js+18 | — | 1 award |
| 5 | Sabio Cloud based contact centre performance management platform | $29M | 83 mo ago | 750 | 1998 | Andy Roberts CEO | WordPressApple iCloud MailMicrosoft 365+24 | — | 1 award |
| 6 | IMImobile Cloud-based technology provider for customer engagement | $26M | 74 mo ago | 1,114 | 1999 | — | — | — | — |
| 7 | Digital Genius NLP based interactions for devices | $26M | 97 mo ago | 1 | 2014 | Chris Kellner Co-CEO | Framer SitesReactTikTok Pixel+19 | 12 patents Patents concentrated in computing, sensing & instrumentation | 1 launch |
| 8 | DeskPRO Provider of a help desk platform with AI and security | $25M | 23 mo ago | 28 | 2001 | — | SanityApple iCloud MailGoogle Workspace+24 | — | 1 partnership · 1 award |
| 9 | Limitless Customer experience management solutions provider | $25M | 67 mo ago | 51 51 → 115 (+125%) | 2016 | — | October CMSSalesforcePHP+17 | — | — |
| 10 | Callstream Call management services and solutions | $18M | 192 mo ago | 8 | 2002 | Mick Crosthwaite ex-CEO | — | — | — |
| 11 | Outverse AI based agents for customer support automation | $9M | 35 mo ago | 4 | 2021 | Jeylani Jeylani Co-Founder | — | — | — |
| 12 | reinfer Platform to author and deploy conversational interfaces. | $8M | 47 mo ago | 24 | 2015 | David Barber Co-Founder & CSO | — | — | — |
| 13 | Futr Provider of low code chatbot development platform for enterprises | $6M | 16 mo ago | 14 14 → 8 (-43%) | 2017 | — | WordPressMySQLPHP+13 | — | — |
| 14 | Plain Offering SaaS based platform for complaint management | $6M | 16 mo ago | 7 | 2020 | Simon Rohrbach Co-Founder & CEO | Framer SitesApple iCloud MailGoogle Workspace+18 | — | 2 launchs |
| 15 | Surfboard Provider of workforce optimization tools for customer service teams | $5M | 42 mo ago | 12 | 2020 | — | SentryNode.jsErlang+8 | — | — |
| 16 | Gradient Labs AI agents to automate manual and repetitive tasks | $4M | 11 mo ago | — | 2023 | Danai Antoniou Co-Founder | Framer SitesReactCloudflare+18 | — | 1 job opening |
| 17 | Qminder Provider of queue management, appointment scheduling, and service analytics software | $3M | 19 mo ago | 40 | 2011 | Rauno Rüngas CEO | Apple iCloud MailGoogle WorkspaceAmazon Web Services+19 | — | — |
| 18 | Precursive Project planning and management software | $3M | 74 mo ago | 12 | 2011 | Jonathan Corrie Co-Founder and CEO | Wix eCommerceWixSentry+26 | — | 1 launch · 1 partnership |
| 19 | Just AI Provider of a platform for developing and deploying AI agent solutions | $3M | 76 mo ago | 96 | 2011 | — | WordPressMySQLPHP+21 | — | — |
| 20 | Novastone Platform offering secure messaging solution | $2M | 40 mo ago | 7 | 2011 | — | — | — | — |
| 21 | Cordless Platform offering voice based customer service software | $2M | 39 mo ago | 2 | 2020 | Luba Chudnovets Co-Founder & CEO | WordPress Block EditorWordPressMySQL+19 | — | — |
| 22 | Record Sure Provider of speech analytics solutions for enterprises | $2M | 106 mo ago | 53 53 → 33 (-38%) | 2012 | Joanne Smith Co-Founder | WordPressMySQLPHP+25 | 8 patents Secure cryptographic recording and authentication of telephone conversations | 2 job openings · 1 partnership |
| 23 | kare's AI and SaaS-based customer experience platform provider | $2M | 115 mo ago | 6 | 2014 | Tim Porter Founder & CEO | — | — | — |
| 24 | QStory Provider of employee engagement services | $2M | 70 mo ago | 12 12 → 29 (+142%) | 2014 | — | WordPressMySQLPHP+28 | — | — |
| 25 | Mava Provider of a platform for managing customer support across community channels | $2M | 62 mo ago | 5 | 2020 | Ben Riazy CTO & Co-Founder | WebflowAmazon Web ServicesSvelte+18 | — | — |
| 26 | Prodsight Customer feedback analytics solution for product development | $1M | 76 mo ago | 4 | 2017 | — | — | — | — |
| 27 | Element Human Provider of customer experience management platform | $1M | 46 mo ago | 7 | 2013 | Matt Celuszak CEO | WebflowApple iCloud MailGoogle Workspace+21 | — | 2 job openings |
| 28 | Brand Embassy Social Media Customer Care Solutions | $1M | 148 mo ago | 2 | 2011 | — | BootstrapNginxAmazon Web Services+6 | — | — |
| 29 | InTheRoom Conversational AI platform for brands | $715K | 35 mo ago | 12 | 2017 | Paul Canty Founder and COO | — | — | — |
| 30 | OpenFi Conversational AI platform that enables businesses to provide customer nurturing using WhatsApp | $633K | 9 mo ago | — | 2023 | Sam Oliver Founder & CEO | — | — | — |
| 31 | UserBot Provides virtual assistant for customer service | $604K | 81 mo ago | 17 | 2016 | — | WordPressMySQLPHP+40 | — | — |
| 32 | Cloudax Provider of enterprise-grade automated contact centre solutions | $500K | 6 mo ago | — | 2021 | Olly Hobson Co-Founder | Apple iCloud MailMicrosoft 365Radix UI+9 | — | 1 launch |
| 33 | logicdialog Conversational AI platforms | $494K | 46 mo ago | 16 | 2017 | Paul Shepherd Founder & CEO | — | — | — |
| 34 | Alchemy Machines Cloud based platform offering text analytics solutions | $400K | 51 mo ago | 2 | 2019 | — | — | — | — |
| 35 | Alloxentric Provider of AI-enabled customer engagement & communication platforms for multiple sectors | $275K | 63 mo ago | 2 | 2018 | — | — | — | — |
| 36 | Replyco Provider of a live-help marketing tool for multi-channel sellers | $214K | 68 mo ago | 3 | 2017 | Andrii Kornytskyi Cto | WordPressMySQLPHP+29 | — | — |
| 37 | Zyncd White label Q&A platform for customer support and engagement | $150K | 122 mo ago | 11 | 2014 | Simon Schneider Co-Founder & CEO | — | — | — |
| 38 | Sorry As A Service Online platform providing customer services | $120K | 117 mo ago | 1 | 2014 | Sabine Pole Co-Founder | — | — | — |
Top 12 Customer Service Software companies in London
#1
Series D · London, England · founded 2017 · 42 employees$120Mraised▾
Developer of conversational voice artificial intelligence agents for customer service. These software tools automate interactions by processing spoken language to handle inquiries, manage appointments, and resolve service requests. The technology integrates with existing enterprise systems to facilitate automated communication across voice, chat, and messaging channels. Engineering teams utilize provided development kits to build, deploy, and manage these automated agents within their own technical environments. The system tracks interaction metrics and provides analytical insights to monitor performance and manage automated workflows.
- Oct 2025Series D$86M
- Apr 2024Series C$50.2M
- Jun 2022Series B$40M
- Dec 2020Series B$14M
#2
Series B · London, England · founded 2022 · 4 employees$76Mraised▾
Developer of AI-powered digital workers for sales, RevOps, and go-to-market. These digital workers automate tasks, operate around the clock, and offer multilingual capabilities. The digital workers integrate into existing tech ecosystems and learn continuously to improve performance. They identify prospects, engage leads, and aim to convert opportunities.
- Nov 2024Series B$50M
- Sep 2024Series A$24M
- Aug 2023Seed$2M
#3
Series A · London, England · founded 2023$3.6Mraised▾
AI agents to automate manual and repetitive tasks. Its agents utilizes machine learning techniques, including natural language processing and retrieval-augmented generation to automate manual and repetitive tasks including customer support, and self-service workflows.
- Jul 2025Series A$13M
- Aug 2024Seed$3.6M
#4
Seed · London, England · founded 2021$500Kraised▾
Provider of enterprise-grade automated contact centre solutions. It provides unifying management of voice, chat, email, and social interactions via a centralized dashboard. It was transcribed with high accuracy for review and analysis.
- Dec 2025Seed$500K
#5
Seed · London, England · founded 2017 · 14 employees$6.1Mraised▾
Provider of low code chatbot development platform for enterprises. Its offering includes a no-code SaaS platform that builds and deploys intelligent voice and chatbots for marketing, sales, and support in minutes. Enables clients to automate repetitive internal tasks and team communication, create intelligent digital assistants, and broadcast auditable personalized recommendations, policy changes, and best practices.
- Feb 2025Seed$204.6K
- Apr 2022Seed$2.7M
- Jul 2019Seed$3M
- Oct 2017Seed$332.1K
#6
Series A · London, England · founded 2020 · 7 employees$6Mraised▾
Offering SaaS based platform for complaint management. The Platform helps to manage early access requests, build bug reporting forms, and collect product feedback. The features offered by them are issue tracking option, themeable chat UI, manual channel switching and etc.
- Feb 2025Series A$15M
- Nov 2022Seed$6M
#7
Series A · London, England · founded 2001 · 28 employees$25Mraised▾
Provider of a help desk platform with AI and security. The platform offers support across multiple channels and deployment options, including cloud and on-premise. It allows organizations to deliver customer and employee experiences. The platform facilitates issue resolution and personalized support with customizable workflows and automations. It indexes content for accurate answers across channels and offers AI agent assistance. The platform provides security, compliance, and data privacy.
- Jun 2024Series A$25M
#8
Seed · London, England · founded 2023$632.9Kraised▾
Conversational AI platform that enables businesses to provide customer nurturing using WhatsApp. IIts SalesTalkAI product generates human-like conversations over WhatsApp, email, and social media using natural language AI. Its filters, qualifies and nurtures leads, escalating the most promising ones to the human sales team. It also offers SocialBoost to manage your social paid marketing and create content and generate new leads using conversational AI to respond social media leads in multiple languages.
- Sep 2025Seed$67.5K
- Mar 2024Seed$632.9K
#9
Infobip 🦄Series A · London, England · founded 2006 · 3179 employees$414.1Mraised▾
Provider of omnichannel communication and customer engagement platform and related APIs. The platform offers tools for marketing automation, customer service, and chatbot building. It provides programmable channels including SMS, RCS, email, voice, and messaging app APIs. The company offers solutions for various industries, including finance, retail, telecoms, healthcare, and transportation.
- Jan 2023Grant (prize money)$86.5K
- Mar 2021Series A$6.4M
- Jul 2020Series A$403M
- Sep 2017Seed$2.4M
#10
Seed · London, England · founded 2011 · 40 employees$3.2Mraised▾
Provider of queue management, appointment scheduling, and service analytics software. The platform offers tools for managing queues, assigning staff, and tracking service performance in real-time. Features include check-in kiosks, customer messaging, waiting room displays, and remote sign-in options. The software supports various industries, including healthcare, government, education, retail, and banking, with solutions for patient check-in, visitor management, and customer queueing.
- Nov 2024Seed$3.2M
- 2012Grant (prize money)$4.1K
#11
Seed · London, England · founded 2021 · 4 employees$8.5Mraised▾
AI based agents for customer support automation. Its agents apply policies, use existing tools, and handle workflows. It provides support across platforms, including email and live chat. It helps teams orchestrate, deploy, and optimize agents. Its AI agents resolve tickets, collect information, and provide updates.
- Jul 2023Seed$6M
- May 2022Seed$1.3M
- May 2022Seed$1.3M
#12
Acquired · London, England · founded 2018 · 27 employees$42.3Mraised▾
App-based platform for expense management of individuals. It enables users to link bank accounts and credit cards for tracking expenses. It uses open banking technology for banking, budgeting, and personal financial management. It also offers a chatbot for money management and queries. App is available on iOS and Android devices.
- Jul 2021Series A$20.9M
- Oct 2020Series A$13M
- Apr 2020Series A$4M
- Apr 2019Series A$4.4M
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Riya reads income statements for fun. She covers the real money in a sector — revenue, growth, who actually earns — and never met a vague claim she didn't want a number for.