Best Customer Service Software Companies in Los Angeles, United States

Developer of interactive video models with photorealism, emotion, and real-time latency. The models enable text and voice agents to conduct lifelike video calls. Components facilitate deployment and support simultaneous connections.

Funding rounds

• Apr 2026Seed$500K

Founders & team

Parth RCo-founderKaahan RCo-Founder

Investors

Y Combinator

Tech stack

CdnjsCloudflareGsapHstsHttp/3Jquery

SaaS solutions for contact centers to integrate telephony platforms with CRM software. SaaS platform that integrates the Oracle Service Cloud with traditional communications platforms, such as Genesys, Cisco, Avaya, and others to create a unified agent desktop and universal queue. PopFlow enables businesses to take any data elements generated in the IVR and automate workflows within Oracle Service Cloud and any related downstream applications. PopFlow Studio has tools enabling users to visually interconnect once disparate data and workflows together.

Samesurf is a real time sales, support and collaboration platform that offers collaboration tools in real time like co-browsing, screen sharing, remote desktop with video chat, screen drawing and live messaging with built in analytics for businesses, individuals and websites. It provides sales and support solutions like live chat and presentation software to provide interactions between support reps, salespeople and customers for commerce, Healthcare, Education. For enterprises, it can support co-browsing solutions for up to 5000 simultaneous users.

Funding rounds

• Apr 2021Seed—
• Apr 2014Seed$500K
• Sep 2013Seed$500K
• May 2011Seed$850K

Founders & team

David PirnazarChief Executive Officer

Investors

Charles & Potomac Capital, Omninet Capital

Flight tracking, compensation claims, and flight protection for air passengers. This is a tech company offering a mobile app that provides real-time flight updates, compensation alerts for flight disruptions, and easy flight protection options. The app allows users to track flights, sync travel information, and receive notifications. It helps air passengers understand their rights and claim compensation for delays, cancellations, or other travel inconveniences. The company offers both free and premium (AirHelp+) features, including flight, luggage, and missed connection insurance, lounge access, and dedicated support. It acts as an all-in-one flight assistant, simplifying air travel and providing peace of mind. The business model is B2C, offering a blend of free services and subscription-based add-ons.

AI based phone receptionist platform. It helps small and medium-sized businesses qualify prospects, generate leads, and more. It also helps businesses capture leads in real-time by converting missed calls into booked jobs directly into the system.

Funding rounds

• 2023Seed$500K

Founders & team

Anirudh GubbaCo-FounderNikhil KulkarniCo-FounderAkash GuptaCo-Founder

Investors

Y Combinator

Provider of customer success relationship platform. It offers a CSM tool that contains meetings, notes, and tools in one place. It helps to gain visibility into the customer networks and maintain an active relationship

Funding rounds

• Sep 2020Seed$1M
• 2020Seed$110K

Founders & team

Itamar EizikCo-FounderDan LeshemCo-Founder & CEO

Investors

FUSION, GoAhead Ventures

Respondly provides businesses team inbox for tracking conversations happening on twitter and mails for its clients. It turns tweets into threaded conversations, with email like user experience. Additionally, tweets from other people related to the conversation are bought into view, giving the context needed. It supports integration with Slack.

Funding rounds

• Aug 2014Seed$1.8M

Founders & team

Tim HainesCo-FounderPhil CockfieldCo-Founder

Investors

Marc Bell Capital, Galvanize, Webb Investment Network, Rincon Venture Partners, Maiden Lane, Spider Capital

Tech stack

Cart FunctionalityPhpGoogle AdsRefersionGoogle AnalyticsGoogle Ads Conversion Tracking

AI-powered platform supercharging client-facing teams with training and performance tools. This innovative solution enhances client interactions through a 'Flight Simulator' and a personal AI Coach. It unlocks opportunities, wins deals, and retains clients by fostering deeper client understanding and proactive consulting. The platform accelerates new hire onboarding, ensures consistent results across revenue teams with engaging learning and certification programs, and connects team members to facilitate knowledge sharing. It is an all-in-one learning platform designed to continuously improve employee skills with an easy-to-navigate interface. The platform offers features for talent onboarding, social learning, and configurable team settings. It provides a robust set of analytics to track audience engagement with training and content. This is a B2B SaaS platform leveraging Artificial Intelligence to improve team performance and client relationships.

Benefits administration for brokers. The platform supports brokers sell and service with CRM, quoting and enrollment tools. Employers can manage benefits and HR tasks, PTO tracking and simplifying interactions with payroll companies and other vendors.

Funding rounds

• Jun 2015Seed$240K

Founders & team

Victor YoungCPO & Co-FounderAlan KatzCo-FounderTrei WildCo-Founder

Investors

Array Ventures, Xfund

Tech stack

WordpressMysqlPhpWistiaMaterialize CssBootstrap

AI based platform for automating customer interactions. It analyzes every customer call, email, and Slack message. It helps users to increase customer satisfaction and boost loyalty and revenue. It identifies and acts on upsell opportunities, escalations, and organizational changes by alerting front-line teams and leaders.

Funding rounds

• 2023Seed—

Founders & team

Eli PortnoyFounder & CEO

Investors

Founder Collective, BoxGroup

Tech stack

CloudflareCloudflare Bot ManagementCookiebotCore-JsGoogle Font ApiHsts

Provider of emotion and behavior artificial intelligence via voice analysis. The company offers technology to understand human emotions, deduce speaking styles, and predict intent. It provides tools for real-time and batch audio processing. The company's technology is designed for integration with various infrastructures.

Funding rounds

• Apr 2022Series A—
• Jan 2017Series A—
• 2016Seed—

Founders & team

Alexandros PotamianosCo-Founder

Investors

Kairos Ventures, Brookstreet Equity Partners, Rogue Venture Partners, In-Q-Tel

Cloud-based workforce engagement solutions for SMBs, enhancing customer experience and operational efficiency. They offer a comprehensive suite of tools designed to optimize workforce resources, improve service quality, and drive return on investment. Their platform provides capabilities such as workforce management, performance management, quality management, and business analytics. These solutions empower businesses to forecast and schedule staff across multiple communication channels, improve employee engagement, and gain visibility into workplace changes. They provide a single source of truth for agents and self-service options, ensuring consistent and high-quality service. The platform offers features like adherence tracking, voice and screen recording, and compliance monitoring. It is a cloud-based solution with built-in security, rolling updates, and scalability, enabling businesses to leverage advanced technologies without complicated IT projects.