Best Customer Service Software Companies in Netherlands
The 89 best Customer Service Software companies in Netherlands in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: CM Telecom.
Customer Service Software built in the Netherlands is the focus here, with 89 companies tracked and ranked by disclosed equity funding and recent momentum. Total disclosed funding sits at $263M, which sounds substantial until you realize how concentrated it is: CM Telecom alone accounts for $136M of that pool, leaving the rest of the field working with far thinner war chests. Trengo trails at $38M, and after that the numbers drop fast, with Lemni Technologies at $4M and most others under $2M. So the Dutch market is real, but it's not evenly distributed.
The global picture gives you context for why that concentration matters. The Customer Service Software Market is valued at roughly $51.3B in 2025 and forecast to reach $96.6B by 2035, compounding at 6.5% annually on the back of digital transformation and rising pressure on customer experience metrics. I'd watch the AI-native startups here, names like Voyc AI and Neople, because they're operating in exactly the space that's attracting the most attention from investors like Newion and Rockstart. No unicorns yet. But with a market expanding at that pace, the question isn't whether one emerges from this cohort, it's when.
Ranked: Best Customer Service Software companies in Netherlands
| # | Company | Disclosed funding | Last round | Stage | Founder | Founded | Tech stack | Recent signals |
|---|---|---|---|---|---|---|---|---|
| 1 | CM Telecom Provider of engagement platform with AI agents and unified data tools 83AI top 8%Tech top 11%Product top 17%Funding top 19% All 12 signals ▾AItop 8% Techtop 11% Producttop 17% Fundingtop 19% Globaltop 27% Fin. healthtop 32% Moattop 37% Markettop 39% Growthtop 46% Talentbottom 49% Innovationbottom 48% Patentsbottom 45% AI: Classified as an agentic-AI company Tech: 76 technologies across 6/8 capability areas · Cloud: Amazon Cloudfront, Amazon Web Services rank vs industry peers · Fliar Intelligence Index 83/100 | $136M | 7 mo ago | Public | Jeroen van Glabbeek CEO | 1999 | Apple iCloud MailElement UITailwind CSS+23 | — |
| 2 | Anywhere365 Cloud-based omnichannel customer service platform | $66M | 73 mo ago | Late Stage | Gijs Geurts Founder & CEO | 2016 | — | 1 launch · 1 partnership |
| 3 | Trengo Provider of customer communication management software | $38M | 57 mo ago | Series A | Igo Trampe Co-Founder & COO | 2015 | WebflowSentryApple iCloud Mail+30 | — |
| 4 | Kaizo Gamification based customer agent performance management platform | $7M | 60 mo ago | Seed | Dominik Blattner Co-CEO & Co-Founder | 2018 | WordPressSentryZendesk+35 | — |
| 5 | Lemni Technologies Platform offering AI‑driven agents for customer interaction 57Talent top 45%Funding top 47%Tech top 47%Global bottom 48% All 4 signals ▾Talenttop 45% Fundingtop 47% Techtop 47% Globalbottom 48% Talent: 2 named leaders on record Funding: Raised $3.5M across 1 rounds · 1 rounds over 1 yrs (1.0/yr) rank vs industry peers · Fliar Intelligence Index 57/100 | $4M | 15 mo ago | Seed | Alex Buis Co-Founder | 2024 | Framer SitesReactstyled-components+15 | — |
| 6 | Surfly Web Co-Browsing Solutions | $3M | 71 mo ago | Seed | Denis Bilenko Founder & CTO | 2012 | WebflowSalesforceSegment+21 | — |
| 7 | Voyc AI AI-based call center quality assurance & agent performance monitoring software 64Global top 25%AI top 26%Talent top 38%Market bottom 47% All 5 signals ▾Globaltop 25% AItop 26% Talenttop 38% Marketbottom 47% Fundingbottom 47% Global: Serving 60+ countries worldwide · Investors from 1 country beyond Netherlands AI: Classified as an AI company · Product described with: ai-based, machine learning rank vs industry peers · Fliar Intelligence Index 64/100 | $2M | 13 mo ago | Seed | Matthew Westaway Co-Founder & CEO | 2018 | — | 1 launch |
| 8 | Unith Conversational AI platform for customer support | $2M | 28 mo ago | Public | Idan Schmorak CEO | 2014 | Framer SitesReactAmazon Web Services+16 | 1 partnership |
| 9 | Casengo Omnichannel Heldesk Ticketing System | $2M | 146 mo ago | Seed | Floris van der Veen Founder & CEO | 2011 | — | — |
| 10 | Neople AI based digital assistant for customer support | $2M | 24 mo ago | Series A | Bas Ploeg Co-Founder | 2023 | WebflowZendeskLinkedin Insight Tag+16 | — |
| 11 | RUNNR.ai Offers AI & web-based virtual assistance for guest communication | $1M | 15 mo ago | Seed | Steven Oliemans Co-Founder & CTO | 2022 | HubSpot CMS HubPlyrMicrosoft Clarity+21 | 1 partnership · 1 award |
| 12 | Viqal Provider of AI virtual concierge services for hospitality industry operators | $509K | 47 mo ago | Seed | Marcelo Resmini Co-Founder | 2020 | Webflow EcommerceWebflowLinkedin Sign-in+18 | — |
| 13 | Fini Provider of an AI support agent that automates customer support interactions | $125K | 48 mo ago | Seed | Deepak Singla Co-Founder | 2022 | Framer SitesSalesforceReact+15 | 1 job opening · 1 launch |
| 14 | Flow.ai Platform providing chatbot solutions for businesses | $120K | 96 mo ago | Acquired | Barbara Neri Founder | 2016 | — | — |
Top 12 Customer Service Software companies in Netherlands
#1
Public · Breda, North Brabant · founded 1999 · 21 employees$135.8Mraised▾
Provider of engagement platform with AI agents and unified data tools. The platform facilitates real-time communication across marketing, service, and sales. It offers tools for customer data unification, business messaging, and payment processing. The platform also provides solutions for ticketing, events, and customer service management.
- Nov 2025Post IPO$5.8M
- Sep 2021Post IPO$118.2M
- Dec 2017Conventional Debt$11.8M
#2
Seed · Amsterdam, North Holland · founded 2018 · 20 employees$2Mraised▾
Voyc offers an AI-based call center quality assurance & agent performance monitoring software. Offerings include a transcription of call recordings, market research & UX interviews, connected codes & tags for training & evaluation purposes, machine learning models to categorize conversations, context-sensitive sentiment analysis, reporting, and more. Some of its partners include SAP, Google Developers Launchpad, NVIDIA, and more.
- May 2025Seed$2M
- Mar 2019Seed—
- Sep 2018Seed—
#3
Seed · Amsterdam, North Holland · founded 2024$3.5Mraised▾
Platform offering AI‑driven agents for customer interaction. It enables businesses to create custom AI agents for personalized customer interactions, automating responses and actions across various channels. Its AI agents are integrated into existing tools using natural language and point-and-click functionality. The platform enhances the customer experience and streamlines interaction processes for businesses.
- Mar 2025Seed$3.5M
#4
Seed · Utrecht, Utrecht · founded 2022$1.1Mraised▾
Offers AI & web-based virtual assistance for guest communication. The company offers solutions for guest engagement. It provides an AI-assisted chatbot to communicate with guests from their arrival to departure and handle their queries.
- Feb 2025Seed—
- Jan 2024Seed$1.1M
#5
Series A · s Hertogenbosch, North Brabant · founded 2023$1.6Mraised▾
AI based digital assistant for customer support. It allows assistants to train on company specific documents, such as FAQs, manuals, policies, and websites, and communicate on various work tools, including WhatsApp, Slack, and Teams. It helps companies discover and improve customer service based on insights from conversations and recommendations. It enables users to increase productivity by providing assistance to employees.
- Jun 2024Series A$6.5M
- Jun 2023Seed$1.6M
#6
Series A · Utrecht, Utrecht · founded 2015 · 115 employees$37.9Mraised▾
Trengo provides customer communication management platform. It allows users to connect with clients, employees, and staff to share messages, emails and manage chatbots. It enables users to respond to customer queries, manage widgets and connect with customers. The application is available on Apple App Store and Google Play Store. Clients Ventura, Porsche, SEAT, Audi, and Volks Wagon. It offers a subscription based pricing model.
- Sep 2021Series A$36M
- Feb 2020Seed$1.9M
#7
Late Stage · Rotterdam, South Holland · founded 2016 · 323 employees$66.2Mraised▾
Operator of an omnichannel contact center and enterprise dialogue management platform intended to reduce all unnecessary dialogues. The company's platform streamlines communications for global companies with complex customer service needs and offers engagement of customers across multiple communications channels and routes dialogues so that the customer receives the right information at the right time, enabling organizations to improve their business results and enhance their operational efficiency.
#8
Public · Amsterdam, North Holland · founded 2014 · 121 employees$2Mraised▾
Conversational AI platform for customer support. It provides personalized one-to-one conversations through digital humans, voice, and more. It uses conversational AI to transform human-computer interaction by creating digital interactions with chatbots. It also provides marketing, sales, education, and customer service automation applications for businesses.
- Feb 2024Post IPO$2M
#9
Seed · Amsterdam, North Holland · founded 2018 · 15 employees$7Mraised▾
Kaizo offers a gamification based customer agent performance management platform. It enables businesses to improve the performance of customer support teams with game experience and AI. It can integrate into the CRM and delivers insights and analytics on agents' performance and skill development. It has clients such as Miro, OLX, Udacity, Buffer, etc.
- Jun 2021Seed$4M
- Mar 2020Seed$3M
#10
Seed · Amsterdam, North Holland · founded 2012 · 34 employees$2.8Mraised▾
Surfly provides web co-browsing solutions enabling customers to share a browser session with a remote peer without any software or plugin. Gives real time customer journey details to support reps for better customer experience. Also used for B2B customers to assist clients online in purchasing or consulting decisions. Some of its customers include Kununu, Carproof, Smartconnect and Locals United
- Jun 2020Seed—
- Nov 2019Seed$2.2M
- Jun 2012Seed$550K
- May 2012Seed—
#11
Seed · Amsterdam, North Holland · founded 2020 · 4 employees$509.1Kraised▾
Provider of AI virtual concierge services for hospitality industry operators. The company offers automated guest communication, personalized replies, and resolution of inquiries via messaging. It provides tools for automating guest experiences, including check-in, upselling, and request handling. Staff can take over conversations when needed, while AI handles routine interactions.
- Jul 2022Seed$509.1K
#12
Seed · Amsterdam, North Holland · founded 2011 · 10 employees$2Mraised▾
Casengo, helpdesk ticketing system offers omnichannel customer services for small and medium businesses including email, live chat, social media, text, mobile in real time using hybrid messaging. It offers selfservice through knowledgebase. It offers integration with other support softwares like zendesk, desk, freshdesk and live chat applications like zopim, olark, whatsapp and livechat. Some if its customer include easygenerator, Chilly, Totaal.
- Apr 2014Seed$2M
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Rohit lives in the feed. He covers what's moving right now — the funding rounds, launches and shifts breaking across the trade press — and ties them back to where the sector is heading.