Best Customer Service Software Companies in New South Wales, Australia
The 39 best Customer Service Software companies in New South Wales, Australia in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Pendula.
Ranked: Best Customer Service Software companies in New South Wales
| # | Company | Disclosed funding | Last round | Stage | Founder | Founded | Tech stack | Recent signals |
|---|---|---|---|---|---|---|---|---|
| 1 | Pendula Customer communication management software | $16M | 36 mo ago | Acquired | Alex Colvin Founder & CEO | 2001 | WebflowSentryZendesk+23 | — |
| 2 | Brainfish AI powered customer support agents 62AI top 19%Funding top 37%Talent top 38%Tech top 41% All 7 signals ▾AItop 19% Fundingtop 37% Talenttop 38% Techtop 41% Growthtop 45% Globaltop 45% Marketbottom 40% AI: Classified as an agentic-AI company · Product described with: ai powered, computer vision Funding: Raised $8.9M across 2 rounds · 2 rounds over 2 yrs (1.0/yr) rank vs industry peers · Fliar Intelligence Index 62/100 | $9M | 13 mo ago | Seed | Daniel Kimber Co-Founder & CEO | 2022 | WebflowAmazon Web ServicesMicrosoft Clarity+25 | — |
| 3 | Flamingo AI-based customer support chatbots and virtual assistance solutions for the insurance industry | $8M | 104 mo ago | Deadpooled | — | 2014 | — | — |
| 4 | Daisee Developer of voice analytics software for contact centre quality assurance | $7M | 101 mo ago | Series A | Richard Kimber Founder & Board Director | 2017 | styled-componentsReactGatsby+13 | — |
| 5 | Brainfish AI powered agents for customer support process | $5M | 28 mo ago | Series A | Daniel Kimber Co-Founder & CEO | 2022 | TurbopackApple iCloud MailGoogle Workspace+16 | — |
| 6 | Cloudwave Provider of cloud contact center solutions, AI, data, and security | $2M | 63 mo ago | Series A | Mike Powrie CEO | 2013 | — | — |
| 7 | Koverd Provider of document maintenance solutions for insurance policies | — | 62 mo ago | Seed | Fabrizia Roberto Co-founder & CEO | 2021 | — | — |
| 8 | Jeeves.Plus Provider of automatic translation engine for enterprises | — | 95 mo ago | Seed | Graeme Campbell Co-Founder & CTO | 2017 | — | — |
Top 8 Customer Service Software companies in New South Wales
#1
Seed · Sydney, New South Wales · founded 2022$8.9Mraised▾
AI powered customer support agents. The agents use computer vision to observe user product navigation, offering assistance as needed. It provides real-time guidance and support, automating level one and two support tasks. The agents also automatically create and update help documentation based on actual user interactions, streamlining self-service rates. Its multimodal answer engine understands user intent, and generates answers without keyword searches. The agents integrate with existing tools and workflows to manage support scenarios. Its behavioral reporting feature provides insights into user experience, identifies areas for improvement in documentation, processes, and the product.
- Jul 2025Seed$6.4M
- Oct 2024Seed—
- May 2024Seed$2.5M
#2
Acquired · Sydney, New South Wales · founded 2001 · 48 employees$16.1Mraised▾
Customer communication management software. It allows users to resolve customer queries and connect with them across various channels that include SMS, email, social media applications, and fax. It also manages outbound communication solutions and enables users to automatically connect with the customers. It can be integrated with Salesforce and Zuora.
- Aug 2023Series A$9.4M
- Aug 2021Series A$6.8M
#3
Series A · Sydney, New South Wales · founded 2022$5Mraised▾
AI powered agents for customer support process
#4
Deadpooled · Sydney, New South Wales · founded 2014 · 17 employees$7.6Mraised▾
AI-based customer support chatbots and virtual assistance solutions for the insurance industry. Its product line includes Rossie and Maggie. Rossie is a sales agent that guides customers through their research, quotation, application, and payment journey. Maggie is an inquiry assistant that answers customer queries and is capable of generating and qualifying leads.
- Dec 2017Post IPO$7.6M
#5
Series A · Sydney, New South Wales · founded 2017 · 38 employees$6.8Mraised▾
Developer of voice analytics software for contact centre quality assurance. The software transcribes calls, evaluates performance, and improves quality assurance standards. It analyses customer interactions, reveals compliance gaps, and identifies caller sentiment. The software uses artificial intelligence, natural language processing, and sentiment analysis. It provides insights about team performance.
- Mar 2018Series A$6.8M
#6
Series A · Sydney, New South Wales · founded 2013 · 30 employees$2Mraised▾
Provider of cloud contact center solutions, AI, data, and security. The company designs, builds, and optimizes cloud-native contact centers. It enables secure payment experiences and deploys human-centered AI enhancing personalization and agent support. The company unlocks real-time and historical insights to drive smarter customer experience decisions. It also protects interactions with enterprise-grade security and authentication.
- Jun 2021Series A$2M
#7
Seed · Surry Hills, New South Wales · founded 2021 · 6 employees—raised▾
Provider of document maintenance solutions for insurance policies. It enables users to keep track of various insurance policies under one platform. Users need to upload the insurance document and get access to a dashboard for managing policies and activities such as insurance review, renewal, and managing claims requests.
- Jun 2021Seed—
#8
Seed · Gosford, New South Wales · founded 2017 · 3 employees—raised▾
Jeeves.Plus is a provider of automatic translation engines for enterprises. It offers a multilingual customer support platform that enables enterprises to translate and manage SMS based conversations with their customers in local languages. Claims to be capable of translating 104 different languages. It translates the text sent by customers into English and allows the customer support executive to respond in English which will be automatically translated into the local language before sending it to the customer. Other features include customizable text library, exportable conversation history, AI-enabled keyword triggers, and others.
- Sep 2018Seed—
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
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