Best Customer Service Software Companies in Pennsylvania, United States
The 34 best Customer Service Software companies in Pennsylvania, United States in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Guru.
Ranked: Best Customer Service Software companies in Pennsylvania
| # | Company | Disclosed funding | Last round | Stage | Founder | Founded | Tech stack | Patents & IP focus | Recent signals |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Guru AI platform for knowledge work, empowering teams with trusted information | $68M | 78 mo ago | Series C | Mitchell Stewart Co-founder | 2013 | SentryAtlassian StatuspageApple iCloud Mail+34 | 14 patents Wireless power transfer hardware and adaptive tracking, plus microwave spatial mapping technologies. | — |
| 2 | Voci Technologies Hardware accelerated speech recognition technology | $18M | 97 mo ago | Acquired | — | 2006 | — | — | — |
| 3 | Gridspace Cloud based platform offering speech analytics solutions | $8M | 75 mo ago | Series A | Evan Macmillan Co-Founder | 2012 | — | 27 patents Speech analytics and adaptive call routing for real-time voice communication systems | — |
| 4 | CompanyVoice Provider of inbound and outbound contact center services for businesses | $837K | 172 mo ago | Seed | — | 2012 | — | — | — |
| 5 | Livegenic Mobile app for customer engagement | $200K | 90 mo ago | Acquired | — | 2014 | WordPressMySQLPHP+18 | 3 patents Patents concentrated in electrical & electronics | — |
| 6 | Woveon Integrated omnichannel helpdesk and customer service platform for businesses | $100K | 100 mo ago | Seed | Adam Rawot Co-Founder & CEO | 2016 | — | — | — |
| 7 | Benepath Exclusive insurance leads to empower agents and fuel business growth | — | — | Unfunded | — | 2004 | WordPressMySQLPHP+25 | — | — |
| 8 | Civil Customer messaging solution provider | — | — | Deadpooled | Brendan Stancato Co-Founder & CEO | 2017 | — | — | — |
Top 6 Customer Service Software companies in Pennsylvania
#1
Series C · Philadelphia, Pennsylvania · founded 2013 · 154 employees$68Mraised▾
AI platform for knowledge work, empowering teams with trusted information. It is a comprehensive solution designed to streamline information access and management within organizations. The platform leverages artificial intelligence to provide instant, AI-powered answers, fostering a knowledge-driven culture. It offers features like enterprise AI search, company wiki, and employee intranet, promoting employee engagement and efficient knowledge sharing. The platform caters to various teams, including HR, IT, customer support, sales, and marketing, across diverse industries like technology, healthcare, finance, and education. It prioritizes data security with features like access controls, encryption, and audit logs. It integrates with existing workflows and tools, automating accuracy, freshness, and upkeep of content. It offers a single source of truth, ensuring real-time permissions and trusted answers. The platform is a SaaS solution that helps in knowledge management and sales enablement.
- Apr 2020Series C$30M
- Dec 2018Series B$25M
- Sep 2017Series A$9.3M
- Jan 2017Seed—
#2
Acquired · Pittsburgh, Pennsylvania · founded 2006 · 44 employees$17.5Mraised▾
Voci has developed speech recognition appliances that enable real-time call monitoring and alerts, and empower text analytics platforms to discover insights contained in the spoken voice of the customer. Its V-Blaze converts audio files to text orders, auto-transcribing 100 hours of live audio in one hour, and delivers scanning of up to 1000s of words at over 300x real time. uncover information from customer conversations captured through call centers.
- Aug 2018Series B$250K
- Aug 2018Conventional Debt$5M
- Mar 2018Series B$8M
- Apr 2016Series A$725K
#3
Series A · California, Pennsylvania · founded 2012 · 31 employees$7.6Mraised▾
Gridspace is a collaboration between SRI Speech Labs, the lab behind Siri, and a multidisciplinary team of Stanford engineers. Its product is Sift voice analytics software for understanding and improving contact center interactions, Memo uses NLP and voice analytics for understanding notes and speech during meetings and conferences. It is releasing a hardware device that can be put into a conference room.
- Jul 2020Series A$7.3M
- Feb 2017Seed—
- Nov 2015Seed$250K
#4
Acquired · Philadelphia, Pennsylvania · founded 2014 · 3 employees$200Kraised▾
Livegenic is an enterprise customer support app that enables live video communication during native phone conversations for claims and insurance, customer, and field service. Additionally, it offers cloud based recording and storage options, SDK for integrating into existing mobile apps, metadata, and analytics. Has two pricing models - 39.99$, $99.95 for field professionals and for inside teams.
- Apr 2019Seed$200K
- Jun 2016Seed—
#5
Seed · Philadelphia, Pennsylvania · founded 2016 · 2 employees$100Kraised▾
Integrated omnichannel helpdesk and customer service platform for businesses. It prioritizes important customer inquiries, identifies valuable customers and personalized with context-sensitive customer support. It manages customer support inquiries from social media, web, chat, emails, SMS, phone calls, social media channels. Its features include collaborative customer inbox to prioritize and personalize conversations using AI and machine learning.
- Jun 2018Seed$100K
#6
Seed · Blue Bell, Pennsylvania · founded 2012 · 250 employees$837Kraised▾
Provider of inbound and outbound contact center services for businesses. The company offers customer experience solutions through credentialed agents, proven processes, and cloud-based technology. It provides staffing models using experienced professionals with industry expertise. Agents receive training to deliver customer service and sales interactions.
- May 2012Seed$837K
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Rohit lives in the feed. He covers what's moving right now — the funding rounds, launches and shifts breaking across the trade press — and ties them back to where the sector is heading.