Best Customer Service Software Companies in Poland
The 42 best Customer Service Software companies in Poland in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Tidio.
- Customer Service Software Market
Ranked: Best Customer Service Software companies in Poland
| # | Company | Disclosed funding | Last round | Stage | Founder | Founded | Tech stack | Recent signals |
|---|---|---|---|---|---|---|---|---|
| 1 | Tidio Platform offering AI customer experience software | $27M | 51 mo ago | Series B | Marcin Wiktor Co-Founder | 2013 | SkolengoSentryMariaDB+27 | — |
| 2 | Talkie Provider of AI-powered virtual medical receptionist for healthcare practices | $3M | 49 mo ago | Seed | Pawel Lipinski Founder & CEO | 2017 | WordPressMySQLPHP+31 | — |
| 3 | Focus Telecom Multichannel communication software for improving customer service | $1M | 148 mo ago | Series A | Michal Misiak Founder | 2008 | — | — |
| 4 | Sugester Helpdesk software for customer support and ticket management | $783K | 134 mo ago | Seed | Michal Stefaniak Co-Founder & CMO | 2015 | — | — |
| 5 | Perfectbot Company Provider of an AI and SaaS-based chatbot for retail and e-commerce businesses | $539K | 47 mo ago | Seed | Lukasz Lewandowski Co-Founder & CEO | 2017 | WordPressMySQLPHP+28 | — |
| 6 | Sotrender Social media analytics for brands and agencies | $439K | 42 mo ago | Seed | Jan Zajac Founder | 2010 | Apple iCloud MailGoogle WorkspaceStripe+21 | — |
| 7 | Ai Busters AI-based guidance and training for agents | $252K | 73 mo ago | Seed | Karol Kowalczyk Co-Founder | 2018 | WordPressMySQLPHP+20 | — |
| 8 | Altar Provider of AI-powered systems for contact center and business process automation | $82K | 43 mo ago | Funding Raised | Pawel Mironski Product Manager/Product Owner ”Altar Sara - IT Platform for Telecommunications and Finance Sectors | 1990 | WordPress Block EditorWordPressMySQL+26 | — |
| 9 | Virbe Technologies Platform offering AI-based virtual bot for businesses | — | 33 mo ago | Funding Raised | Krzysztof Wrobel Founder & CEO | 2019 | Node.jsThree.jsRadix UI+21 | — |
| 10 | ChatForce Provider of AI-enabled messaging solutions | — | 94 mo ago | Seed | — | 2018 | — | — |
Top 11 Customer Service Software companies in Poland
#1
Series B · Szczecin, West Pomeranian Voivodeship · founded 2013 · 181 employees$26.8Mraised▾
Platform offering AI customer experience software. It is a B2B SaaS startup and provider of customer support software with live chat, chatbot, and agentic AI capabilities.
- May 2022Series B$25M
- Nov 2019Seed$1.1M
#2
Seed · Warsaw, Masovian Voivodeship · founded 2017 · 36 employees$3.4Mraised▾
Provider of AI-powered virtual medical receptionist for healthcare practices. The AI agents handle patient communication via phone and text. The agents automate appointment scheduling, prescription refills, and new patient intake. The platform integrates with electronic health record systems.
- Jul 2022Seed$2.6M
- Seed$800K
#3
Seed · Warsaw, Masovian Voivodeship · founded 2010 · 52 employees$439Kraised▾
Sotrender provides companies with a set of tools for analytics, optimization as well as content and workflow management, targeted on social media managers. Core business is SaaS, subscription based tool, while on-demand research reports & selling data are value added services. Does analytics on Facebook, Twitter, YouTube and Instagram profiles with data driven recommendations for marketers. Also provides competitive benchmarking on businesses in terms of social reach and engagement. Also offers workflow management, content analytics and a dashboard for customer support reps to engage with audience with one-to-one approach.
- Feb 2023Grant (prize money)$91.3K
- Feb 2015Seed$439K
#4
Seed · Poland · founded 2017$538.8Kraised▾
Provider of an AI and SaaS-based chatbot for retail and e-commerce businesses. It provides customer engagement solutions and automatically answers customer queries, as well as guides them through the shopping experience. It also has features like analytics and management capabilities.
- Sep 2022Seed$538.8K
#5
Funding Raised · Kielce, Swietokrzyskie · founded 1990$81.7Kraised▾
Provider of AI-powered systems for contact center and business process automation. The company delivers a multichannel platform integrating telephony, email, and messaging into one system. It offers systems for managing cases, automating quality management, and streamlining soft collections. The company's systems support various sectors by automating processes and improving customer experience.
- Jan 2023Grant (prize money)$81.7K
#6
Seed · Poland · founded 2018 · 4 employees$251.7Kraised▾
Offers an AI-based customer service automation platform on the cloud. It allows businesses to analyze customer messages in online communication channels, e.g. e-mails, website forms, chats, and more. It helps to shorten average service time, message queue, and improve the process by automating communication. It serves industries such as banking, insurance, telecommunication, shared service centers, power industry, etc.
- Jul 2020Seed$251.7K
#7
Series A · Warsaw, Masovian Voivodeship · founded 2008$1.3Mraised▾
Multichannel communication software for improving customer service. It provides contact center software that integrates chat, phone, email, SMS, and social media channels. It offers contact center software, service desk, PBX, help desk, and ticketing system solutions.
- Apr 2014Series A$1.3M
#8
Seed · Warsaw, Masovian Voivodeship · founded 2015$783Kraised▾
Sugester is a cloud helpdesk, time and task management solution providing internal and external communication with customers. It provides features such as shared team inbox, multiple agent support, and advanced reporting. It provides tools to collect feedback from website and curated knowledge base for self-service. Provides 30-day free trial.
- 2015Seed$783K
#9
Funding Raised · Warsaw, Mazowieckie · founded 2019 · 10 employees—raised▾
Platform offering AI-based virtual bot for businesses. The platform creates an interactive virtual bot utilizing the existing tools and pipeline or design with Virbe platform. It offers web plugin integration with an online platform. It also offers virtual kiosks for stores, hotels, airports, and public offices.
- Nov 2023Grant (prize money)—
#10
Seed · Warsaw, Masovian Voivodeship · founded 2018 · 2 employees—raised▾
Developer of an AI-powered platform designed to implement dedicated messenger alternatives for companies. The company's platform offers extensive analytics, personalizes automatic customer service processes and marketing campaigns, and maintenance and optimization operations, enabling companies with tools to onboard and efficiently manage communication with clients on messengers.
- Oct 2018Seed—
#11
Series A · Warsaw, Masovian Voivodeship · founded 2008—raised▾
Limtel provides call center and cloud telephony services to the business customers. Its product & services portfolio includes Limdesk (allows the customers to build their own customized customer service center ), Telemarketing365 (cloud-based call center), and Twojainfolina (cloud-based telephony services).
- Nov 2013Series A—
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Riya reads income statements for fun. She covers the real money in a sector — revenue, growth, who actually earns — and never met a vague claim she didn't want a number for.