Best Customer Service Software Companies in Singapore
The 59 best Customer Service Software companies in Singapore in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Wiz AI.
Singapore's Customer Service Software scene has 59 tracked companies and $188M in disclosed funding — not a unicorn among them, but the capital concentration tells you something real. Wiz AI leads with $58M raised, followed by Knowlarity at $50M, and those two names alone account for more than half the sector's total disclosed stack. SleekFlow ($15M), Level3 AI ($13M), and Toku ($11M) fill out the next tier. So the funding curve here is steep and narrow: a handful of companies pulling serious capital while the rest compete on execution.
The global backdrop gives this context. The Customer Service Software Market is valued at roughly $51.3B in 2025 and projected to reach $96.6B by 2035, compounding at 6.5% annually, driven by digital transformation and an intensifying focus on customer experience across industries. I'd note that Singapore's position as a regional tech hub makes it a natural proving ground for vendors targeting Southeast Asian enterprise buyers. The directory below ranks these 59 companies by disclosed equity funding and recent funding momentum, so if you're sourcing partners or benchmarking competitors, the financial signal is already sorted for you.
Ranked: Best Customer Service Software companies in Singapore
| # | Company | Disclosed funding | Last round | Employees | Founder | Tech stack | Web popularity | Recent signals |
|---|---|---|---|---|---|---|---|---|
| 1 | Wiz AI Provider of AI-powered platform enhancing customer and employee experiences 69Growth top 21%AI top 26%Talent top 28%Moat top 31% All 9 signals ▾Growthtop 21% AItop 26% Talenttop 28% Moattop 31% Fundingtop 33% Fin. healthtop 45% Marketbottom 43% Techbottom 39% Globalbottom 39% Growth: Revenue +730% YoY · Fresh capital in last 24 mo AI: Classified as an AI company · Product described with: ai-powered, generative ai rank vs industry peers · Fliar Intelligence Index 69/100 | $58M | 8 mo ago | 156 | Tony Zhu Co-Founder & CTO | WordPressCart FunctionalityMySQL+18 | Top 5M | 1 launch · 1 award |
| 2 | Knowlarity Cloud based telephony solution provider for SMEs | $50M | 115 mo ago | 209 | — | Node.jsSalesforceSalesforce Service Cloud+20 | Top 1M | — |
| 3 | SleekFlow Omnichannel conversational AI suite for customer engagement 80AI top 8%Tech top 27%Market top 33%Global top 35% All 9 signals ▾AItop 8% Techtop 27% Markettop 33% Globaltop 35% Fundingtop 37% Talenttop 38% Producttop 50% Growthbottom 40% Newsbottom 20% AI: Classified as an agentic-AI company Tech: 49 technologies across 5/8 capability areas · Cloud: Amazon Cloudfront, Amazon Web Services rank vs industry peers · Fliar Intelligence Index 80/100 | $15M | 22 mo ago | 120 | Geovana Faria Co-Founder | ContentfulSentryNode.js+30 | Top 500k | 1 launch |
| 4 | Active AI Provider of omnichannel conversational engagement solutions | $15M | 69 mo ago | 86 | Parikshit Paspulati Co-Founder & CTO | — | — | — |
| 5 | Level3 AI Provider of AI agents for customer support and sales teams 45AI top 20%Funding top 34%Talent top 38%Tech top 49% All 6 signals ▾AItop 20% Fundingtop 34% Talenttop 38% Techtop 49% Globalbottom 45% Marketbottom 25% AI: Classified as an AI company Funding: Raised $13.0M across 1 rounds · 1 rounds over 1 yrs (1.0/yr) rank vs industry peers · Fliar Intelligence Index 45/100 | $13M | 5 mo ago | — | Harry Yu Co-Founder & CEO | Framer SitesReactAmazon Web Services+12 | Top 50M | — |
| 6 | Toku Enterprise cloud communications and customer engagement platform | $11M | 19 mo ago | 123 | Thomas Laboulle CEO & Founder | WordPressMySQLMariaDB+35 | Top 10M | 1 launch · 1 partnership |
| 7 | Wavecell Cloud-based communication platform provider | $10M | 109 mo ago | 10 | — | RubyRuby on RailsEnvoy+11 | Top 50M | — |
| 8 | Crayon Data Cloud based analytics solutions for businesses | $5M | 104 mo ago | 186 | Aarti Ramakrishnan Co-founder & COO | WordPressMySQLPHP+17 | Top 5M | 1 launch |
| 9 | Winimy Provider of a live chat solution for enterprises | $5M | 134 mo ago | 6 | Swami Sekar Founder & CEO | — | — | — |
| 10 | Qiscus Cloud based secure messaging solutions provider | $2M | 32 mo ago | 137 | Evan Purnama Co-Founder & CTO | PHPLaravelAmazon Web Services+20 | Top 500k | — |
| 11 | Wannatalk Chatbot provider for WhatsApp and Facebook messenger | $1M | 71 mo ago | 3 | — | — | — | — |
| 12 | Pand.ai AI based customer engagement platform | $1M | 77 mo ago | 16 | Tan Hing | WixSentryEnvoy+14 | Top 50M | — |
| 13 | PicoCandy Provider of customer engagement platform | $1M | 145 mo ago | 6 | — | — | — | — |
| 14 | Thoughtbuzz Social media monitoring and engagement | $380K | 181 mo ago | 19 | Ashok Patro Co-Founder & COO | — | — | — |
| 15 | KeyReply Mobile application for instant replies | $285K | 121 mo ago | 14 | Max MengXiang Co-Founder & CTO | WebflowVimeoAmazon Web Services+20 | Top 10M | — |
| 16 | Yuma AI powered customer support automation platform | $125K | 22 mo ago | 2 | Guillaume Luccisano Founder & CEO | TurbopackSentryNode.js+21 | Top 5M | 1 launch · 1 award |
Top 12 Customer Service Software companies in Singapore
#1
Series B · Singapore, Singapore · founded 2019 · 156 employees$58Mraised▾
Provider of AI-powered platform enhancing customer and employee experiences. The platform offers virtual agents and generative AI applications. It facilitates automated customer interactions. The platform uses voice and generative AI technologies. The company provides domain expert services, ensuring a customized fit for each customer.
- Nov 2025Series B—
- Jun 2022Series B$30M
- Jan 2022Series A$20M
- Sep 2020Seed—
#2
Seed · Singapore, Singapore · founded 2019$13Mraised▾
Provider of AI agents for customer support and sales teams. The company helps enterprises scale their customer support and sales teams. The AI agents are designed to match human performance.
- Jan 2026Seed$13M
#3
Public · Singapore, Singapore · founded 2018 · 123 employees$11.2Mraised▾
Enterprise cloud communications and customer engagement platform. It helps enterprises to streamline customer experiences with cloud-based communications and engagement solutions. The platform features an integrated contact centre, programmable APIs, and generative AI capabilities, including transcription, summarisation, conversation analytics, and virtual agents. It integrates with customer data and business processes to streamline interactions. It helps organisations to optimise outcomes and customer relationships. Features include cloud communication management, messaging, customer engagement, programmable voice messaging, business VoIP, and campaign management. It caters its solution to industries such as finance, hospitality, retail, insurance, and more.
- Nov 2024Series A$5M
- Jul 2022Series A$6M
- Sep 2021Series A$5M
- Oct 2019Seed$150K
#4
Series A · Singapore, Singapore · founded 2019 · 120 employees$15Mraised▾
Omnichannel conversational AI suite for customer engagement. The platform allows users to creates personalized customer journeys across messaging channels, including WhatsApp, Instagram, live chat, and more. It helps in managing communication workflows and customer conversations. It provides tools for marketing and sales to support teams to generate leads, convert sales, engage customers, and streamline business operations by leveraging its conversational AI capabilities for automating routine tasks, optimizing customer interactions, and delivering support.
- Aug 2024Series A$7M
- Jun 2022Series A$8M
- May 2021Seed—
#5
Acquired · Singapore, Singapore · founded 2009 · 209 employees$49.9Mraised▾
Knowlarity Communications offers cloud telephony solutions with a product range that includes SuperFax, SuperReceptionist, SuperConference, and SuperCaller. For larger enterprises, it provides hosted Interactive Voice Response (IVR) solutions integrated with its existing IT systems. Using its software SuperCaller, Knowlarity has solved tracking and monitoring issues in the Mid-day Meal Scheme (a project for provision of lunch, free of cost to school-children, below the poverty line). Claims of 10000+ SME clients & 400-500 larger customers from about 66 countries with a majority of them from India. Acquired Unicom Techlabs, a Delhi-based cloud telephony startup in Jan 2014 for their 200 clients.
- Nov 2016Series C$20M
- Nov 2016Venture Debt—
- Jul 2015Series B$3.5M
- Feb 2014Series B$16M
#6
Seed · Singapore, Singapore · founded 2012 · 137 employees$2.1Mraised▾
Qiscus is a cloud-based secure messaging solutions provider. It connects businesses with customers through real-time communication on mobile apps. It integrates voice, video, and messaging through its SDK. Features include one-to-one & one-to-many conversations admin rights console, integration with chatbots, administration dashboard, etc.
- Oct 2023Seed$2M
- Jul 2015Seed—
- Seed$100K
#7
Acqui-Hired · Singapore · founded 2016 · 86 employees$14.8Mraised▾
Provider of omnichannel conversational engagement solutions. It empowers businesses to interact meaningfully with customers across commerce, marketing, and support channels. The platform facilitates seamless communication through various methods including call, chat, and text, all within a unified interface. It offers tools for managing and scaling click-to-chat advertisements, building conversational flows, and leveraging AI for personalized interactions. Robust security measures protect data and customer privacy. Solutions are tailored to various industry sectors.
- Sep 2020Series A—
- Jun 2019Series A$3M
- Nov 2017Series A$8.2M
- Mar 2017Series A—
#8
Series A · Singapore, Singapore · founded 2022 · 2 employees$125Kraised▾
AI-powered customer support automation platform. It provides AI that integrates with help desk software to automate response drafting for customer tickets. Some of the products of the platform include AI doc reader, summarize and translater, writing style customization, and more. The platform utilizes generative AI to automate support tickets for large Shopify businesses, enabling them to deliver exceptional customer service while reducing support costs.
- Sep 2024Series A$5M
- Apr 2024Series A$250K
- 2023Seed$500K
#9
Acquired · Singapore, Singapore · founded 2010 · 10 employees$9.8Mraised▾
Wavecell provides cloud-based communication platform to integrate real-time messaging, chat apps, video interaction and voice solutions into businesses. Enterprises and Application Developers can add unified communication capabilities (such as SMS service, push notifications, voice and video service) to their applications and services via APIs and SDKs. As of Feb'19, it has a presence in multiple countries including Singapore, Philippines, Thailand, HongKong, and Indonesia. Customers include SAP, RedMart, Lazada, Eatigo, Viber, etc.
- Jun 2017Series B$8.2M
- Feb 2016Series A$1.6M
#10
Series A · Singapore, Singapore · founded 2012 · 186 employees$5.3Mraised▾
Cloud-based analytics solutions for businesses. It is an AI-powered revenue acceleration solution for enterprises across the Banking, Fintech, and Travel industries. The platform provides data cleansing solutions to identify errors and anomalies in the dataset. It enables users to develop new feeds based on real-time data processing. Features include Data as a Service, Recommendation as a Service, Customer Experience as a Service, and Marketplace as a Service.
- Nov 2017Series A—
- Feb 2016Series A—
- Nov 2015Angel—
- Nov 2015Conventional Debt—
#11
Series A · Singapore, Singapore · founded 2015 · 6 employees$5Mraised▾
Provider of a live chat solution for enterprises. Provides an AI powered bot that engages both offline and online customers and reduces their waiting time. This software is compatible with desktop and mobile devices. It caters to companies in multiple industries such as retail, events, and hotels.
- Apr 2015Series A$5M
#12
Seed · Singapore, Singapore · founded 2017 · 3 employees$1.2Mraised▾
Wannatalk is an enterprise chatbot provider for WhatsApp and Facebook messenger. It helps brands by offering a live chat platform that lets users communicate and promote their brands to customers across WhatsApp, Facebook Messenger, Wechat, Website, and Skype. It is a conversational bot powered by AI.
- Aug 2020Seed$1.2M
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Riya reads income statements for fun. She covers the real money in a sector — revenue, growth, who actually earns — and never met a vague claim she didn't want a number for.