Best Customer Service Software Companies in Spain
The 56 best Customer Service Software companies in Spain in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Luzia.
Spain's Customer Service Software scene doesn't get enough credit. This directory tracks 56 companies operating in that space across Spain, ranked by disclosed equity funding and recent funding momentum, and the numbers tell a story worth paying attention to.
Total disclosed funding sits at $88M across the cohort, with Luzia commanding the biggest single share at $32M, well ahead of Lang ($15M) and Whisbi ($13M). That concentration matters: three companies absorb roughly 68% of the capital, which is typical of an early-consolidating market. Landbot and Bookline.ai are rounding out the mid-tier, and investors like Inveready and EIC Fund keep showing up across cap tables, which tells you the smart money here is betting on the category, not just individual bets. And with the global Customer Service Software market sitting at roughly $51.3B in 2025 and projected to nearly double to $96.6B by 2035 at a 6.5% CAGR, the Spanish cluster is operating in a genuinely expanding current, not a stagnant one. I'd watch that Luzia-to-field gap closely over the next few quarters. So, who catches up?
Ranked: Best Customer Service Software companies in Spain
| # | Company | Disclosed funding | Last round | Stage | Founder | Founded | Tech stack | Recent signals |
|---|---|---|---|---|---|---|---|---|
| 1 | Luzia AI-powered virtual assistant for WhatsApp 74Customers top 13%Funding top 27%Growth top 32%Tech top 37% All 10 signals ▾Customerstop 13% Fundingtop 27% Growthtop 32% Techtop 37% Talenttop 38% AItop 45% Producttop 46% Marketbottom 45% Globalbottom 38% Newsbottom 22% Customers: Play-Store rating 4.44★ across 131,737 ratings (1 apps) Funding: Raised $32.2M across 4 rounds · 4 rounds over 3 yrs (1.3/yr) rank vs industry peers · Fliar Intelligence Index 74/100 | $32M | 14 mo ago | Series B | Alvaro Martinez Higes Co-Founder & CEO | 2023 | WebflowApple iCloud MailGoogle Workspace+25 | 1 job opening · 3 launchs |
| 2 | Lang Provider of an AI-based automation platform for customer support | $15M | 50 mo ago | Acquired | Enrique Ramirez Co-Founder & CTO | 2012 | SalesforceReactGSAP+11 | 1 partnership |
| 3 | Whisbi Video agents assisted online sales and support | $13M | 80 mo ago | Series B | — | 2008 | WordPressApple iCloud MailGoogle Workspace+20 | — |
| 4 | Landbot No code platform to build chatbots | $10M | 65 mo ago | Series A | Antoni Espinosa Polo Co-Founder & CTO | 2017 | Apple iCloud MailGoogle WorkspaceRuby+37 | 1 partnership |
| 5 | Bookline.ai Provider of voice AI for automating phone calls for businesses | $4M | 9 mo ago | Series A | Joan Salvatella Co-Founder | 2019 | Framer SitesSalesforceReact+18 | 1 partnership · 1 award |
| 6 | Ringr Provider of AI-powered phone call automation platform for medium and large businesses | $3M | 6 mo ago | Series A | Diego Cuadrado Founder & CEO | 2024 | Framer SitesYouTubeReact+10 | 2 launchs |
| 7 | Predictiva Anti fraud solution for fintech and ecommerce | $3M | 57 mo ago | Seed | — | 2016 | — | — |
| 8 | Verbio Technologies AI enabled platform for conversational systems | $2M | 82 mo ago | Acquired | Carlos Puigjaner CEO & Co-owner | 1999 | WordPressMySQLPHP+31 | — |
| 9 | One Million Bot Provider of AI-based chatbot development solutions | $2M | 83 mo ago | Seed | Fulgencio Jimenez CEO | 2018 | WordPressApple iCloud MailGoogle Workspace+24 | — |
| 10 | Zapiens Provider of AI-powered knowledge management and training platform for enterprises | $2M | 77 mo ago | Seed | Daniel Sanchez CEO | 2015 | WordPressMySQLPHP+29 | — |
| 11 | Marketeer Conversation platform for e-commerce and customer support | $1M | 115 mo ago | Seed | — | 2008 | — | — |
| 12 | Hubtype Customer support over Instant messengers | $1M | 86 mo ago | Acquired | — | 2015 | WebflowSentryApple iCloud Mail+23 | — |
| 13 | Voz.io Browser based Call center | $150K | 149 mo ago | Deadpooled | Summann Gandham Co-Founder & CEO | 2013 | — | — |
Top 12 Customer Service Software companies in Spain
#1
Series B · Madrid, Community of Madrid · founded 2023$32.2Mraised▾
AI-powered virtual assistant for WhatsApp. It supports users with multiple tasks. It provides assistance without registration.
- May 2025Series B$13.5M
- May 2024Series B$19.2M
- Oct 2023Series A$10M
- 2023Seed$3M
#2
Series A · Madrid, Community of Madrid · founded 2024$3.5Mraised▾
Provider of AI-powered phone call automation platform for medium and large businesses. The platform automates phone calls using natural voices that understand, respond, and act, integrating with existing internal systems. It offers features such as analytics, campaign management, conversation tracking, and personalization. The platform integrates with APIs, CRMs, ERPs, databases, calendars, and emails to automate processes and trigger actions before, during, and after calls. It provides insights, conversion definitions, behavior analysis, upselling capabilities, and call routing to human agents. The platform also offers call transcription, audio analysis, and customizable communication styles.
- Jan 2026Series A$3.5M
#3
Series A · Barcelona, Catalonia · founded 2019$4.1Mraised▾
Provider of voice AI for automating phone calls for businesses. The system converts calls into direct bookings using artificial intelligence. It offers multilingual virtual agents available around the clock. The system is designed to handle reservations, modifications, and cancellations. It integrates with existing systems to streamline operations.
- Sep 2025Series A$4.1M
#4
Acquired · Madrid, Community of Madrid · founded 2012 · 15 employees$15Mraised▾
Provider of an AI-based automation platform for customer support. It allows businesses to collect and analyze information related to patents from legal documents to improve customer experience. It provides an algorithm that enables users to extract business insights from unstructured text such as surveys, legal docs, social media, internal documents, and the web.
- May 2022Series A$10.5M
- Feb 2021Seed$2M
- Seed$150K
#5
Series A · Valencia, Valencian Community · founded 2017 · 69 employees$10.2Mraised▾
No code platform to build conversational chatbot for improving conversion rates and reduce the sales cycle. Brands can also capture prospect data, and analyze chatbot’s performance over time. Offers integration with Zapier/IFTTT and many other services for automatically sending emails, capturing data in CRM and sending push notifications.
- Jan 2021Series A$8M
- Jul 2018Seed$2.2M
#6
Series B · Barcelona, Catalonia · founded 2008 · 71 employees$12.5Mraised▾
Whisbi provides omnichannel SaaS solutions that enable businesses to increase online sales conversion, monetize web visits, provide better customer experience. It helps users to synchronize phone call with video, co-browsing, chat with real-time tracking. It enables users to showcase products in real time to customers with wearable glasses from sales reps. With click to call, chat and video talk customers can interact with support and sales reps and also request for a callback. Also allows users to send a survey to measure customer satisfaction metrics. Provides a mobile application for both Android and iOS users. Offers subscription-based pricing model. Some of its customers include Vodafone, KPN, O2, Fiat and Jeep.
- Oct 2019Series B$5.6M
- Dec 2018Series B$5.8M
- Dec 2018Conventional Debt—
- Jul 2017Series A$1.2M
#7
Seed · Calahonda, Andalusia · founded 2016 · 43 employees$2.9Mraised▾
Predictiva provides an anti-fraud solution for fintech and e-commerce. The products offered by the company are CLARA which provides the facility to audit and intercept voice interaction between call center agents and customers. The company also provides fingerprint technology that identifies and verifies the device by leveraging artificial intelligence and collecting information related to the hardware and network. It provides a cross-browser identification facility that can be used to prevent fraud such as the identity of the device and user. The clients of the company are tlmark, ebay, dineo, etc.
- Sep 2021Grant (prize money)$58.2K
- Jul 2019Seed$2.9M
#8
Acquired · Barcelona, Catalonia · founded 1999 · 77 employees$2.1Mraised▾
Verbio Technolgioes provides speech technology solutions including voice recognition, text-to-speech, speech & text analytics, voice biometrics, Natural Language understanding for telephony environments, embedded technology and software. It enhances the multichannel interactions between clients and customers.
- Aug 2019Grant (prize money)$1M
- Sep 2017Grant (prize money)$1.1M
#9
Seed · Oviedo, Asturias · founded 2015 · 21 employees$1.7Mraised▾
Provider of AI-powered knowledge management and training platform for enterprises. The system enables organizations to build and share internal knowledge bases, deliver remote training, and automate employee support through conversational AI agents. Features include cloud-based access, mobile learning tools, gamified engagement, real-time support ticketing, and analytics to track learning progress and knowledge gaps. The platform connects people with information and answers, fostering a collaborative culture and accelerating onboarding, productivity, and compliance for corporate teams across diverse sectors.
- Jan 2020Seed—
- May 2019Grant (prize money)$1.7M
#10
Seed · Alicante, Alicante · founded 2018 · 24 employees$1.7Mraised▾
Provider of AI-based chatbot development solutions. It offers solutions such as internal communication, customer support, live chat, and more.
- Aug 2019Seed$1.7M
#11
Acquired · Barcelona, Catalonia · founded 2015 · 47 employees$1.1Mraised▾
It integrates all Instant messengers(like Telegram, Facebook Messenger, Wechat) in one unified communication platform, supporting images, sounds, videos, locations, and contacts. Working on canned responses, suggested replies and automatic queuing using AI.
- May 2019Seed$1.1M
#12
Seed · Barcelona, Catalonia · founded 2008 · 3 employees$1.3Mraised▾
Marketeer provides a conversational platform for the e-commerce industry. It allows the user to create a dialogue flow the bot and integrate it into e-commerce websites such as WooCommerce, Magento, Prestashop etc. The company also provides chatbots for customer support and engagement which can be customized and published to multiple omnichannel platforms. Partners and shareholders of the company include Wayra, Tansforma, VentureCap, Crystal Ventures etc.
- Dec 2016Seed—
- Dec 2012Grant (prize money)$1.3M
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Rohit lives in the feed. He covers what's moving right now — the funding rounds, launches and shifts breaking across the trade press — and ties them back to where the sector is heading.