Best Customer Service Software Companies in Switzerland
The 37 best Customer Service Software companies in Switzerland in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Star Mind.
- Customer Service Software Market
Ranked: Best Customer Service Software companies in Switzerland
| # | Company | Disclosed funding | Last round | Stage | Founder | Founded | Tech stack | Recent signals |
|---|---|---|---|---|---|---|---|---|
| 1 | Star Mind AI-based software for enterprise knowledge management | $15M | 100 mo ago | Acquired | Marc Vontobel Co-Founder & CEO | 2010 | HubSpot CMS HubGSAPAlpine.js+15 | — |
| 2 | Guuru GUURU offers authentic product insights & first-hand referrals from real, experienced customers at scale to… | $9M | 69 mo ago | Series A | Antoine Meier Co-Founder | 2015 | WordPressApple iCloud MailGoogle Workspace+29 | — |
| 3 | Typewise Developer of an AI platform for customer service automation and assistance | $5M | 50 mo ago | Seed | David Eberle Co-Founder | 2019 | WebflowAmazon Web ServicesGSAP+18 | — |
| 4 | Enterprise Bot AI based conversational solution for customer support and engagement | $2M | 55 mo ago | Seed | Ravina Mutha Co-Founder | 2016 | HubSpot CMS HubAnimate.cssBootstrap+19 | 1 job opening |
| 5 | hypt Offering chatbots solution for feedback generation | $2M | 12 mo ago | Seed | Roger Ellenberger Co-Founder & CTO | 2022 | SentryTypeScriptZone.js+3 | — |
| 6 | Elqano Online enterprise collaboration platform for knowledge management | $958K | 45 mo ago | Seed | Yann Echeverria Founder | 2015 | — | — |
| 7 | Tell The Hotel Chatbot for hotel assistance | $10K | 93 mo ago | Funding Raised | Simone Puorto Co-Founder | 2017 | — | — |
| 8 | K&W Software Customer relationship management software for financial institutions | — | 36 mo ago | Funding Raised | Ulrich Jacobi CEO & Managing Director | 1998 | — | — |
Top 8 Customer Service Software companies in Switzerland
#1
Seed · Worblaufen, Bern · founded 2022$1.7Mraised▾
Offering chatbots solution for feedback generation. The chatbot solution generates feedback and motivates the happy customer to send a personal recommendation to friends and family. The features offered by the platform are entry with a quick rating, helps to gather real and constructive customer feedback, personal media ads for users sales boost and etc.
- Sep 2025Seed$1.7M
#2
Seed · Schlieren, Zurich · founded 2019 · 25 employees$4.6Mraised▾
Developer of an AI platform for customer service automation and assistance. The platform offers multi-agent orchestration, hybrid intelligence, and brand-specific AI models. It routes inquiries to appropriate agents and provides smart human handover capabilities. The platform supports multilingual communication and offers autonomous case handling. It also includes an AI assistant that empowers agents with real-time translation and message optimization. The platform integrates with existing knowledge, tools, and workflows. It provides usage and performance analytics, conversation intelligence, and quality assurance.
- Jul 2022Seed$500K
- Oct 2021Seed$1.9M
- Nov 2020Seed$1.2M
- Jul 2020Seed$1M
#3
Series A · Zurich, Zurich · founded 2015 · 50 employees$8.5Mraised▾
GUURU is a peer-powered eCommerce platform that turns your customer community and their expertise into real-time product advice and AI visible on-page content. Shoppers can chat directly with experienced customers for personal, first-hand recommendations when it matters most. GUURU then transforms conversations or targeted Q&A into structured, indexable “Community Content” that lives on your product pages. This makes your online store trustworthy for people and more discoverable for search engines and LLMs, helping your pages get mentioned and cited in AI answers. Behind the scenes, GUURU helps you identify and activate passionate customers, route questions, manage quality, and keep experts engaged with recognition and rewards (points, perks, or cash). Every answer is traceable to a real person who actually uses your products.
- Nov 2020Series A$5M
- Mar 2019Series A$2.7M
- Jan 2018Seed$850.1K
#4
Acquired · Switzerland · founded 2010 · 67 employees$15Mraised▾
Starmind is an AI-based enterprise knowledge management software. It allows users to collect enterprise knowledge in real-time from the teams, build networks, connect with the data sources which include corporate intranets, Slack, Microsoft, and more applications. It provides access to the users to capture files and documents. Clients include Accenture, Swisscom, Swiss Re, Nestle, Telefonica, and Bayer.
- May 2018Series A$15M
#5
Seed · Zurich, Zurich · founded 2016 · 52 employees$2.2Mraised▾
AI based conversational solution for customer support and engagement. Its functions include cognitive framework, NLP, omnichannel support, API to connect databases, hybrid chat support, analytics, audit trail, user access, and multi lingual support. It also offers an artificial intelligence solution that allows the user to keep it in CC to automatically schedule meetings.
- Feb 2022Seed$2.2M
- Oct 2019Grant (prize money)$30.2K
- Aug 2016Seed—
#6
Seed · Geneva, Geneva · founded 2015 · 17 employees$958.3Kraised▾
Online enterprise collaboration platform for knowledge management. It uses AI technology for sharing knowledge. The platform offers software that indexes and summarizes the key knowledge of an organization and makes them findable through an enterprise search interface. It allows users to capture and organizes strategic knowledge, automatically send questions to the employees and remind them regularly to upload their strategic knowledge and integrate it with the data system. It consists of five stages to capture and index knowledge which are organization mapping, data integration, document addition, knowledge upload, and learning.
- Dec 2022Seed$958.3K
#7
Funding Raised · Lugano, Ticino · founded 2017 · 4 employees$10Kraised▾
Tell the Hotel is a chatbot for hotel assistance. The chatbots use text-recognition and AI to provide answers to guest's questions. It includes chat modules for hotel pre-stay(providing information regarding the hotel, accommodations, booking confirmations and more), in-stay(facilitating check-in/check-out, propose up-sells, provide updates and more) and post-stay(asking for feedback, propose loyalty program subscription and more). Key clientele includes Hospitality Day, Boldbrain, Websummit and Create Challenge among others.
- Dec 2018Grant (prize money)$10K
#8
Funding Raised · Zurich, Zurich · founded 1998—raised▾
Customer relationship management software for financial institutions. It offers solutions for client management, credit management, asset management, invoices, collections, reminders, and more. It also offers solutions for insurance and tools for client communication.
- Aug 2023Unattributed—
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Rohit lives in the feed. He covers what's moving right now — the funding rounds, launches and shifts breaking across the trade press — and ties them back to where the sector is heading.