Best Customer Service Software Companies in Texas, United States
The 103 best Customer Service Software companies in Texas, United States in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Cyara.
Ranked: Best Customer Service Software companies in Texas
| # | Company | Disclosed funding | Last round | Employees | Founder | Tech stack | Web popularity | Patents & IP focus | Recent signals |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Cyara Omnichannel customer experience testing platform | $375M | 52 mo ago | 94 | Alok Kulkarni CEO | WordPress Block EditorWordPressMySQL+37 | Top 5M | 20 patents Automated testing tools for multi-channel contact‑center communications (voice, SMS, IVR). | — |
| 2 | Khoros Community and social media management platform | $152M | 120 mo ago | 325 325 → 672 (+107%) | Eric Vaughan CEO | Apple iCloud MailAceSalesforce+22 | Top 5M | 71 patents Omnichannel messaging, AI moderation, and device performance analytics for networked platforms | 2 launchs |
| 3 | Tethr Platform providing speech analytics using natural language processing | $91M | 54 mo ago | 63 | — | WebflowApple iCloud MailGoogle Workspace+19 | Top 50M | — | — |
| 4 | Telligent Provider of customer experience automation and workforce engagement software solutions | $41M | 154 mo ago | 8 | — | Amazon Web ServicesMicrosoft 365jQuery+4 | Top 10M | — | — |
| 5 | Tenfold Provider of a cloud platform integrating customer data and communication systems | $40M | 80 mo ago | 35 | Jeff Cotten CEO | — | — | 39 patents Agricultural biostimulants, nitrogen‑efficiency enhancers, disease‑control formulas, AI crop‑management tools, coal bioremediation | — |
| 6 | Bloomfire Developer of a platform providing AI-powered knowledge management and search | $33M | 58 mo ago | 30 | Bob Zukis Former Bloomfire CEO and Director | RubyJW PlayerRuby on Rails+32 | Top 5M | — | 1 launch · 2 awards |
| 7 | AmplifAI Provider of AI-powered contact center performance and CX management platform | $16M | 8 mo ago | 95 | — | Webflow EcommerceWebflowGSAP+14 | Top 5M | 6 patents AI-driven employee coaching and performance analytics platform | — |
| 8 | Apty Provides Digital Adoption platform | $13M | 59 mo ago | 104 | Krishna Dunthoori Founder & CEO | — | — | — | — |
| 9 | Revio AI-based platform driving revenue growth at community banks | $10M | 34 mo ago | 11 | Brian Bauer CEO | — | — | — | — |
| 10 | Digitalhumans AI-based digital human platform | $10M | 89 mo ago | 53 | Danny Tomsett Founder & CEO | Webflow EcommerceWebflowBootstrap+28 | Top 5M | — | — |
| 11 | Voxia AI voice conversation platform | $6M | 48 mo ago | 23 | Nimrod Ron Co-Founder & CEO | WebflowVimeoAmazon Web Services+23 | Top 5M | — | — |
| 12 | Help Provider of live chat software for conversation automation | $6M | 142 mo ago | 7 | Douglas Hanna Founder & CEO | Cart FunctionalityPHPLaravel+25 | Top 5M | — | — |
| 13 | StepOne Adaptive self service software for customer support | $4M | 145 mo ago | 12 | — | — | — | — | — |
| 14 | HelpSocial Social Customer Service Platform | $2M | 117 mo ago | 7 | — | — | — | — | — |
| 15 | Conversable Automating customer support through messaging and social media for conversational commerce bots | $2M | 120 mo ago | 39 | — | — | — | 5 patents AI-powered conversational interfaces and recommendation algorithms for user engagement and content curation | — |
| 16 | Freede Debt resolution & compliance management solutions for financial institutions | $2M | 64 mo ago | — | Bruce Cummings CEO | — | — | — | — |
| 17 | Howdy Chatbots for scheduling meetings | $2M | 128 mo ago | 3 | — | — | — | — | — |
| 18 | Team Support B2B Customer Support Software | $1M | 95 mo ago | 65 | Eric Harrington Co-Founder | WordPressMySQLPHP+33 | Top 5M | — | — |
| 19 | Lymba AI-powered knowledge management solutions transforming unstructured data into actionable insights | $1M | 149 mo ago | 15 | Dan Moldovan Founder & CEO | Cart FunctionalitySquarespace CommerceSquarespace+13 | Top 50M | — | — |
| 20 | FINKUBE AI-based loan origination software | $500K | 110 mo ago | 2 | Jorge Sauri Founder & CEO | — | — | — | — |
| 21 | RankMiner Provider of predictive voice analytics for call centers | $220K | 85 mo ago | 1 | — | — | — | — | — |
| 22 | Atlas Platform offering agent guidance software | $125K | 51 mo ago | 9 | Jon Obryan Co-Founder & CEO | — | — | 14 patents Patents concentrated in computing, sensing & instrumentation | 1 launch |
| 23 | Mastermind Provider of AI-enabled voice assistant for the workplace | $100K | 107 mo ago | 2 | Nik Bhattacharya Co-Founder & CEO | — | — | — | — |
Top 12 Customer Service Software companies in Texas
#1
Series B · Plano, Texas · founded 2014 · 95 employees$16.4Mraised▾
Provider of AI-powered contact center performance and CX management platform. This platform unifies contact center data sources, providing real-time insights for improved agent performance and leader efficiency. It offers AI-driven quality assurance automation, coaching tools, and gamification features to enhance team engagement and boost business outcomes. The platform integrates with various systems, including CCaaS and CRM solutions, to streamline workflows and improve operational efficiency. It helps improve key metrics such as average handle time, sales conversion rates, and customer satisfaction scores.
- Sep 2025Conventional Debt—
- Sep 2025Series B$33.7M
- Mar 2022Series A—
- Oct 2021Venture Debt$6M
#2
Series B · Austin, Texas · founded 2006 · 94 employees$375Mraised▾
Omnichannel customer experience testing and monitoring platform. Provides a platform which allows users to design and test the customer experience across multiple customer interaction media channels, and across the entire technical architecture. Solutions include IVR and speech performance, contact centre, voice biometrics, web interactions testing, and monitoring. It also provides active monitoring of the customer's environment from self-service applications to the agent desktop.
- Jan 2022Series B$350M
- Mar 2016Series A$25M
#3
Series B · Austin, Texas · founded 2012 · 63 employees$91.4Mraised▾
Platform providing speech analytics using natural language processing. It analyzes spoken interactions to extract insights from conversations across voice channels. The platform supports use cases such as customer experience analysis, compliance monitoring, and performance evaluation
- Dec 2021Series B$15M
- Apr 2020Series A$3.5M
- Jul 2019Series A$15.7M
- Jul 2019Conventional Debt—
#4
Acquired · Austin, Texas · founded 2007 · 325 employees$151.7Mraised▾
Community and social media management platform. The platform helps companies to connect with customers throughout their journey and provides social media management and content solution to reach audiences. It delivers a report of social media performance including both offline and paid campaign performance.
- 2016Venture Debt$25M
- Sep 2013Series E$50M
- Jan 2012Series D$53.4M
- Jul 2010Series C$27.3M
#5
Series A · Austin, Texas · founded 2020 · 11 employees$10.1Mraised▾
AI-based platform driving revenue growth at community banks. It prioritizes the highest revenue-driving opportunities and personalizes engagement to achieve growth. The platform transforms bank data into actionable insights and informs growth strategy for banks.
- Aug 2023Series A$10.1M
#6
Series C · Austin, Texas · founded 2010 · 30 employees$32.8Mraised▾
Developer of a platform providing AI-powered knowledge management and search. The platform offers features such as content and document management, moderation tools, and analytics. It facilitates knowledge sharing across departments, aiming to improve decision-making and team alignment. The platform includes AI-powered authoring tools and a self-healing knowledge base.
- Aug 2021Series C—
- May 2016Series B$12.8M
- May 2013Series A$2M
- Mar 2013Series A$8M
#7
Acquired · Austin, Texas · founded 1998 · 35 employees$39.8Mraised▾
Provider of a cloud platform integrating customer data and communication systems. The platform offers a unified interface for accessing customer relationship management data, call controls, and customer information. It provides workflow automations designed to help agents focus on customer conversations. The platform is customizable for various teams within an organization.
- Oct 2019Series C$7.8M
- Dec 2018Series B$14M
- Feb 2017Series B$15.8M
- Dec 2016Unattributed$775K
#8
Acquired · Dallas, Texas · founded 2004 · 8 employees$41.3Mraised▾
Provider of customer experience automation and workforce engagement software solutions. The company offers a platform designed to increase agent capacity and improve customer self-service. It provides business analytics, omnichannel experiences, and knowledge management tools. The platform also focuses on financial compliance, fraud detection, and security solutions.
- Jul 2013Series B$7.3M
- Jul 2013Series B$5M
- Oct 2011Series B$2.2M
- Oct 2010Series B$2.3M
#9
Series A · Plano, Texas · founded 2017 · 104 employees$12.9Mraised▾
Operator of an on-screen guidance platform intended to optimize software utilization and increase software productivity. The company's platform utilizes machine learning, artificial intelligence, and automation to get more out of the client's enterprise software and works across multiple platforms, readily integrates with existing and new processes, and requires no code integration, enabling clients to get more done in less time while significantly reducing the software and training costs.
#10
Seed · Austin, Texas · founded 2019 · 23 employees$6Mraised▾
AI voice conversation platform. It is an AI voice conversation platform that uses AI agents to handle large scale call operations. Also offers personalized assistance, ensuring seamless communication and swift issue resolution.
- Jun 2022Seed$6M
#11
Series A · Austin, Texas · founded 2010 · 53 employees$10Mraised▾
UneeQ (formerly FaceMe) is an AI-based digital human platform that brings digital conversations with virtual humans. It enables companies to reimagine the customer experience through a conversational platform. It can be deployed as brand ambassadors, digital influencers, customer support representatives, and healthcare advisors. Enterprise can provide customer experience across website, mobile, branch, VR/AR, TV, phone, e-mail, and text. Deloitte, IBM, Vodafone, and BMW are some of its clients.
- Jan 2019Series A$10M
- 2016Series A—
#12
Seed · Austin, Texas · founded 2014 · 7 employees$6Mraised▾
Provider of live chat software for conversation automation. The platform offers live chat software, help desk solutions that helps in automating conversations across multiple conversation channels for marketing and providing customer support. It supports multiple integrations. It boosts customer relationships and success.
- Aug 2014Seed$6M
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Rohit lives in the feed. He covers what's moving right now — the funding rounds, launches and shifts breaking across the trade press — and ties them back to where the sector is heading.