Best Customer Success Management Companies in Australia
The 72 best Customer Success Management companies in Australia in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Dovetailed Technologies.
- ResearchAndMarkets.com
- MarketsandMarkets
Ranked: Best Customer Success Management companies in Australia
| # | Company | Disclosed funding | Last round | Stage | Founder | Founded | Tech stack | Recent signals |
|---|---|---|---|---|---|---|---|---|
| 1 | Dovetailed Technologies Provider of a platform centralizing and analyzing customer feedback using AI | $71M | 53 mo ago | Series A | Bradley Ayers Co-Founder | 2017 | ContentfulSentryApple iCloud Mail+35 | — |
| 2 | Whispir Conversation platform for businesses | $26M | 63 mo ago | Public | — | 2002 | WordPressMySQLPHP+26 | — |
| 3 | Pendula Customer communication management software | $16M | 34 mo ago | Acquired | Alex Colvin Founder & CEO | 2001 | WebflowSentryZendesk+23 | — |
| 4 | RateIt Provide of feedback solution to offline businesses | $5M | 82 mo ago | Series A | Michael Momsen Co-Founder & CEO | 2016 | WordPressMySQLPHP+24 | — |
| 5 | Upollo Platform offering conversion rate optimization solutions | $3M | 42 mo ago | Seed | Cayden Meyer Founder & CEO | 2022 | WebflowApple iCloud MailGoogle Workspace+26 | — |
| 6 | BugHerd Provider of website feedback and bug tracking software for teams | $2M | 141 mo ago | Series A | — | 2011 | WebflowMicrosoft ClarityVWO+23 | 2 launchs |
| 7 | Hudled SaaS intelligence platform to manage the lifecycle of the SaaS stack | $795K | 63 mo ago | Seed | Santiago Bravo Founder & Head of Product | 2020 | — | — |
| 8 | Cherry Provider of an AI-based customer engagement and retention platform for SaaS businesses | $625K | 52 mo ago | Deadpooled | Marko Simic Co-Founder | 2020 | — | — |
| 9 | Elliephant B2B gift Intelligence platform for client relations with smart gifting | $367K | 31 mo ago | Seed | Johnny Reid Co-Founder | 2022 | — | 3 launchs · 3 partnerships |
Top 12 Customer Success Management companies in Australia
#1
Acquired · Sydney, New South Wales · founded 2001 · 48 employees$16.1Mraised▾
Customer communication management software. It allows users to resolve customer queries and connect with them across various channels that include SMS, email, social media applications, and fax. It also manages outbound communication solutions and enables users to automatically connect with the customers. It can be integrated with Salesforce and Zuora.
- Aug 2023Series A$9.4M
- Aug 2021Series A$6.8M
#2
Series A · Sydney, New South Wales · founded 2017 · 137 employees$71Mraised▾
Provider of a platform centralizing and analyzing customer feedback using AI. The platform ingests feedback from various sources, turning data into actionable insights. It offers features like AI projects, channels, and dashboards to identify trends. The platform also provides tools to query data and automate tasks.
- Jan 2022Series A$63M
- Aug 2021Seed$3.7M
- Oct 2020Seed$295.8K
- Feb 2020Seed$4M
#3
Seed · Carlton, Victoria · founded 2022 · 5 employees$366.6Kraised▾
B2B gift Intelligence platform for client relations with smart gifting. It is a B2B gift intelligence platform that helps businesses grow their pipeline, improve client and employee engagement, and delight recipients using data-driven gifting. Offers personalized gifts and help deepen connections as part of the sales and marketing strategy.
- Nov 2023Seed$366.6K
#4
Public · Melbourne, Victoria · founded 2002 · 155 employees$25.8Mraised▾
Whispir offers a SaaS-based platform to businesses for managing their conversations with features like content creation using text, images, location, audio, live streams, video, documents, provide engagement experiences and also weave conversations across several channels. Provides real-time collaboration features where users can collaborate and communicate with team and customers in real time, including automated teleconferences. Also allows users to analyze data and generate insights.
- Mar 2021Post IPO$45.3M
- Mar 2018Series B$10M
- Sep 2016Series A$11.8M
- Nov 2015Series A$4M
#5
Seed · Sydney, New South Wales · founded 2022 · 7 employees$2.8Mraised▾
Platform offering conversion rate optimization solutions
- Nov 2022Seed$2.8M
#6
Deadpooled · Brisbane, Queensland · founded 2020 · 7 employees$625Kraised▾
Provider of an AI-based customer engagement and retention platform for SaaS businesses. The AI analyses customer data, create a rich view of a customer, then delivers personalized promotions that help to increase satisfaction and revenue. It offers a subscription-based pricing model.
- Feb 2022Seed$500K
- 2021Seed$500K
#7
Series A · Melbourne, Victoria · founded 2016 · 8 employees$5Mraised▾
RateIt is a provider of feedback solution to offline businesses. The company offers omnichannel feedback solutions like in-store kiosks, web-based, SMS based, and email-based solutions. It offers features like NPS surveys, text analytics, integrations, bio-metric validation, and customizable reports. The company also offers analytics based on customer feedback.
- Aug 2019Series A$5M
#8
Seed · Sydney, New South Wales · founded 2020 · 7 employees$795Kraised▾
Hudled is a SaaS intelligence platform that helps finance teams to manage the full lifecycle of their SaaS stack. It offers features such as automated savings detection, immediate visibility into every tool, and data backed recommendations designed to track and optimize the software stack.
- Mar 2021Seed$640K
- Jun 2020Seed$155K
#9
Series A · Yarraville, Victoria · founded 2011 · 7 employees$1.5Mraised▾
Provider of website feedback and bug tracking software for teams. The platform enables users to provide feedback directly on websites. It captures technical details and organizes feedback into actionable tasks. The system integrates with project management, customer support, and CRM tools to streamline workflows.
- Aug 2014Series A$1M
- Jan 2012Seed$500K
- Jan 2011Seed$25K
#10
Funding Raised · Brisbane, Queensland · founded 2014 · 3 employees$53.3Kraised▾
Userback provides a product for providing feedback on the websites. The product can either be integrated into an existing project management tool or can be integrated into the website through an API which allows the widget to be accessed through a button. Users can provide their feedback directly on the webpage by either entering comments or drawing. The feedbacks are then categorised automatically according to the web-pages. The product can be integrated with issue management portals such as JIRA, Trello and Slack for following up on the issues. Clients include Couchbase, Udacity, European Bartender School and Kraftwerk.
- Oct 2021Grant (prize money)$53.3K
#11
Funding Raised · Sydney, New South Wales · founded 2005 · 9 employees$88.1Kraised▾
TrustSphere is a provider of sales analytics and forecasting solutions. Its sales analytics product does sales forecasting and can be integrated with Salesforce, and IBM connections. Its Risk analytics product, TrustValut evaluates relationships of interest and monitors potential data leakage. Its people analytics product, TrustView can be used for relationship visualizations and advanced social network analytics on communication data. Its clients are Ramco, ISW, IBM, HP, and Next IT Systems among others.
- Oct 2017Grant (prize money)$88.1K
#12
Funding Raised · Sydney, New South Wales · founded 2016$3.6Kraised▾
BacPoc provides customer engagement and communication management software. It allows users to improve customer satisfaction, optimise registration process and can be integrated with other applications. It also provides data analysis and reporting solutions.
- Nov 2018Grant (prize money)$3.6K
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Success Management coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding flat · growth rising
Common questions
Rohit lives in the feed. He covers what's moving right now — the funding rounds, launches and shifts breaking across the trade press — and ties them back to where the sector is heading.