Best Customer Success Management Companies in Massachusetts, United States
The 34 best Customer Success Management companies in Massachusetts, United States in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Appcues.
Ranked: Best Customer Success Management companies in Massachusetts
| # | Company | Last round | Disclosed funding | Stage | Employees | Founded | Founder | Patents & IP focus | Recent signals |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Alvaria Provider of customer experience management platform | — | — | Funding Raised | 21 | 1973 | Michael Judd CEO | — | — |
| 2 | Amptiva Provider of online survey building platform | — | — | Unfunded | — | 2006 | Catherine Schneider Co-Founder | — | — |
| 3 | AppGrease Provider of SaaS-based solutions for optimising app distribution | — | — | Unfunded | — | 2014 | Dave Owens Founder | — | — |
| 4 | Bold360 Mobile-based live chat and customer engagement platform | — | — | Acquired | 29 | 2017 | Maciej Swierczewski Founder | — | — |
| 5 | Brilliant In-app NPS surveys | — | — | Deadpooled | — | 2014 | Thomas Boates Founder & CEO | — | — |
| 6 | Checkbox Survey Online survey tool | — | — | Funding Raised | — | 2002 | — | — | — |
| 7 | Concerto Cloud based contact center and customer engagement solutions for multiple industries | — | — | Deadpooled | 464 | 1998 | — | — | — |
| 8 | emotion mining co, inc. A technology to reliably measure the subconscious drivers motivating us. | — | — | Deadpooled | 7 | 1987 | — | — | — |
Top 12 Customer Success Management companies in Massachusetts
#1
Series B · Boston, Massachusetts · founded 2017 · 42 employees$12.1Mraised▾
AI based user feedback analytics platform. The platform combines user feedback with human analysis and AI to provide researchers, marketers, and product managers with UX insights. It allows users to read, search, and filter audience feedback by topic, sentiment, and demographics.
- Dec 2025Series B—
- Feb 2023Series B$2.1M
- Jan 2022Series B$12.1M
- Jan 2021Grant (prize money)—
#2
Series A · Worcester, Massachusetts · founded 2016 · 13 employees$15.1Mraised▾
Blustream offers product support and customer service management platform that connects brands with customers to offer tips, alerts, product care recommendations, and purchase choices. It can sync with product data that allows brands to understand when and how customers use their products. Also, brands can guide their customers about product care, present them with in-app buying opportunities, and provide product support.
- Sep 2025Series A$2M
- Oct 2024Series A$2.1M
- Feb 2023Series A$5.5M
- Jul 2022Series A$5.2M
#3
Series A · Newton, Massachusetts · founded 2019 · 17 employees$14.2Mraised▾
Cloud-based customer onboarding tool. It allows businesses to create customer onboarding walkthrough or tutorials for their products with brand identity and unique processes to deliver a customer journey.
- Nov 2025Series A$15M
- Jul 2024Series A$14.2M
#4
Series B · Boston, Massachusetts · founded 2013 · 78 employees$47.9Mraised▾
Personalized user onboarding software solutions. The platform allows businesses to create personalized onboarding flows, in-app tutorials and notifications from a library of patterns and templates for web and mobile users. Businesses can engage better with segmentation rules and customized templates. It supports integration with Segment, Kissmetrics, HubSpot, and Google Analytics. Offers a 14-day free trial period. Angel investors include Ty Danco, Dharmesh Shah, Brian Halligan, David Cancel, Elias Torres, Ric Calvillo, and others
- Jan 2022Series B$32.1M
- Aug 2018Series A$10M
- Dec 2014Seed$1.2M
#5
Acquired · Boston, Massachusetts · founded 2004 · 51 employees$19.3Mraised▾
Platform offering product management suite. It offers solutions from idea creation to customer feedback. The platform allows users to test ideas using AB testing, design and develop product ideas, and create prototypes. It includes a segmentation feature to target specific users and audiences. It includes analytics features that allow teams to receive feedback on new releases and features.
- Sep 2022PE—
- Oct 2019Series A$1M
- Oct 2017Series A$5.3M
- Jan 2015Series A$13M
#6
Series D · Boston, Massachusetts · founded 2008 · 78 employees$20.8Mraised▾
JRNI's offers customer engagement management and appointment scheduling solution. It uses artificial intelligence technology to engage with the customers, schedule appointments, manage queues and optimizes omnichannel conversions. It enables users to improve customer experience, customer loyalty and customer lifetime value. Clients include Bed Bath & Beyond, Lego, Nordstrom, TotalWine, Bnz and The co-operative bank.
- Jan 2022Series D—
- Aug 2019Series C$6M
- Apr 2018Series C$14.8M
#7
Acquired · Boston, Massachusetts · founded 2003 · 14 employees$8.1Mraised▾
Parative offers IT infrastructure migration services. Its migration services include migration from on-premise to cloud or among clouds. Its provides services and support for Microsoft technologies such as Office 365, Share Point, System Center and other technologies. Its services also include Windows Azure deployment and Unified Communications.
- Jul 2021Series A$5.9M
- Aug 2019Seed$2.2M
- Jun 2018Grant (prize money)$50K
#8
Deadpooled · Boston, Massachusetts · founded 2022 · 7 employees$2Mraised▾
Cloud based platform offering customer success management suite. It offers solutions from customer signup to churn management. The platform allows users to onboard the customers, analyze and retain them. It offers a solution to convert trial users into customers. It includes an analytics feature that analyses customer behavior and patterns.
- May 2023Seed$2M
#9
Seed · Waltham, Massachusetts · founded 2021 · 45 employees$2.9Mraised▾
SaaS based customer experience management platform. It helps businesses optimize across the customer journey and agent operations to increase conversion and manage operations for increased agent productivity and customer satisfaction. It also helps businesses manage multi-channel customer support systems.
- Sep 2022Seed$2.9M
#10
Late Stage · Wakefield, Massachusetts · founded 2000 · 66 employees$4Mraised▾
Digital engagement software for customer support and guidance. It allows representatives to collaborate with customers during calls, providing personalized and human-to-human support. The software is available for download and can be integrated with platforms like Salesforce and Twilio.
- Jun 2017PE$4M
- Aug 2016PE—
- Jan 2016Venture Debt—
#11
Acquired · Burlington, Massachusetts · 60 employees$1.6Mraised▾
Roadmunk is a cloud-based idea management software provider. It offers features such as road mapping tools, timeline roadmaps, customer feedback capturing, email management, CRM, prioritized templates, swimlane visualization, multiple roadmap visuals, product roadmaps, marketing roadmaps, project roadmaps, technology roadmaps, and product strategy management. Clients include Amazon, Xero, Staples, Slack, CISCO, Nike, Autodesk, Ubisoft, Expedia, and MasterCard. The company enables user access on a subscription-based pricing module.
#12
Deadpooled · Waltham, Massachusetts · founded 2014 · 6 employees$150Kraised▾
Customer experience platform that creates B2B customer success software focusing on amplifying customer loyalty to drive growth. Helps sales professionals and account managers take an inside look at the client relationship dimensions that impact their sales performance. Data-driven SEQ and RISQ scores identify which client accounts are at risk of churning and which offer up-selling opportunities.
- Jan 2018Seed$150K
- Seed—
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Success Management coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Rohit lives in the feed. He covers what's moving right now — the funding rounds, launches and shifts breaking across the trade press — and ties them back to where the sector is heading.