Best Customer Success Management Companies in New York City, United States
The 62 best Customer Success Management companies in New York City, United States in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Sprinklr.
Ranked: Best Customer Success Management companies in New York City
| # | Company | Disclosed funding | Last round | Employees | Founder | Tech stack | Patents & IP focus | Recent signals |
|---|---|---|---|---|---|---|---|---|
| 1 | Sprinklr 🦄 Cloud based customer experience management software | $578M | 69 mo ago | 3,869 3,869 → 4,424 (+14%) | Ragy Thomas Founder & CEO | Apple iCloud MailMicrosoft 365Salesforce+32 | 65 patents AI-driven social media analytics, compliance, and ad optimization platform | 1 award |
| 2 | ASAPP 🦄 Provider of an AI-native platform for contact center customer experience 78Funding top 17%Moat top 22%AI top 25%Innovation top 26% All 12 signals ▾Fundingtop 17% Moattop 22% AItop 25% Innovationtop 26% Patentstop 29% Markettop 35% Producttop 45% Globaltop 47% Techtop 49% Talentbottom 49% Growthbottom 47% Newsbottom 21% Funding: Raised $400M across 4 rounds · 4 rounds over 11 yrs (0.4/yr) Moat: Editorial + unicorn rating 9/10 · IP moat: 161 patents rank vs industry peers · Fliar Intelligence Index 78/100 | $400M | 3 mo ago | 183 183 → 403 (+120%) | Priya Vijayarajendran CEO | WebflowApple iCloud MailAmazon Web Services+20 | 20 patents Patents concentrated in computing, sensing & instrumentation | — |
| 3 | Braze Provider of a platform for cross-channel customer engagement and messaging | $175M | 92 mo ago | 874 | — | SanitySentryApple iCloud Mail+35 | 7 patents Real-time, context-aware in-app messaging and user segmentation for mobile applications | — |
| 4 | ActionIQ Provider of customer data platform | $136M | 63 mo ago | 1 | Nitay Joffe Founder | — | 3 patents Patents concentrated in computing, sensing & instrumentation | — |
| 5 | Yext Provider of a platform for managing and optimizing brand visibility online | $116M | 124 mo ago | 1,200 1,200 → 2,533 (+111%) | — | VimeoGoogle CloudAmazon Web Services+29 | 185 patents Aggregating and verifying multi-source business data for searchable knowledge graphs. | 2 launchs |
| 6 | Suzy Platform for customer targeting and feedback management solutions | $104M | 26 mo ago | 97 97 → 177 (+82%) | Matt Britton Founder & CEO | WebflowApple iCloud MailGoogle Workspace+42 | 22 patents Automated bot detection and dynamic market segmentation for online survey platforms | — |
| 7 | AB Tasty AB Testing based content optimization solution | $64M | 71 mo ago | 300 | Alix Sagazan Co-Founder & CEO | WordPress Block EditorWordPressSentry+40 | — | — |
| 8 | Clicktale AI-based customer experience analytics | $53M | 136 mo ago | 190 | — | — | 6 patents Web user behavior analytics, multivariate testing, and visual heatmap tracking for websites | — |
| 9 | Stella Connect Customer feedback and quality management platform for the customer experience team | $48M | 87 mo ago | 74 | — | — | — | — |
| 10 | Catalyst Platform offering customer success management suite | $45M | 37 mo ago | 178 | Edward Chiu Co-Founder & CEO | Webflow EcommerceWebflowSentry+28 | 16 patents Hydrogen production catalysts and voice‑controlled device programming interfaces | — |
| 11 | Lightico Customer experience solution with e-signature and id verification | $45M | 59 mo ago | 3 | Justin Josh Co-Founder & CTO | WordPressMySQLPHP+35 | — | 1 award |
| 12 | Pypestream Provider of AI-powered platform automating business processes and customer interactions | $44M | 15 mo ago | 64 | Richard Smullen Chief Executive Officer | Apple iCloud MailGoogle WorkspaceGoogle Cloud+4 | 27 patents AI-driven conversational UI navigation for multi-channel chatbot platforms | — |
| 13 | LeapXpert Customer communication platform for businesses | $36M | 17 mo ago | 162 | Rina Charles Co-Founder | WordPressApple iCloud MailMicrosoft 365+21 | — | — |
| 14 | Feedback Loop Cloud-based consumer feedback platform for product managers and researchers | $29M | 63 mo ago | 61 | Rob Holland CEO | — | — | — |
| 15 | Stay Ai Provider of AI-based software suite solutions for subscription-based businesses and brands | $20M | 27 mo ago | 44 | — | WordPress Block EditorWordPressMySQL+27 | — | — |
| 16 | Copilot Application offering product experience management solution | $13M | 41 mo ago | 21 | — | SentryTailwind CSSPayPal+8 | — | 1 launch |
| 17 | Yogi AI based customer feedback analytics platform in the cloud | $12M | 30 mo ago | 37 | Chad Becker Co-Founder & CTO | Webflowcore-jsSwiper+22 | — | — |
| 18 | Avantos.ai AI based customer onboarding platform for businesses | $9M | 4 mo ago | — | Bassam Chaptini Co-Founder & CEO | — | — | — |
| 19 | Marpipe Cloud based platform offering product and market testing solutions for businesses | $9M | 57 mo ago | 24 | Dan Pantelo Founder & CEO | WebflowYouTubeAmazon Web Services+32 | — | — |
| 20 | Instnt Customer onboarding solutions | $7M | 65 mo ago | 17 17 → 14 (-18%) | Sunil Madhu Founder & CEO | — | — | — |
| 21 | Emitrr Provider of a smart receptionist for businesses | $4M | 46 mo ago | 41 | Anmol Oberoi Founder | WordPressSentryMySQL+29 | — | — |
| 22 | Appsee Visual in-app analytics platform | $3M | 140 mo ago | 1 | — | — | — | — |
| 23 | Adapty Provider of a platform for mobile app subscription management | $2M | 43 mo ago | 42 | Dmitriy Podoprosvetov Co-Founder & COO | SentryAtlassian StatuspageGoogle Sign-in+37 | — | — |
| 24 | Crunched Demo tool for sales reps to engage the prospects | $1M | 185 mo ago | — | Sean Black Founder & CEO | — | — | — |
| 25 | Forsta Provider of customer journey analytics and market research solution | $1M | 160 mo ago | 892 | — | WordPress Block EditorWordPressApple iCloud Mail+34 | — | — |
| 26 | Inari AI based customer feedback analysis and product development platform | $500K | 36 mo ago | — | Eric Kim Co-Founder | — | 2 patents Multi‑carrier signal processing and multi‑channel power‑line communication protocols. | — |
| 27 | Gablex NLP based customer experience management software | $275K | 73 mo ago | — | Alex Sambvani CEO | — | — | — |
| 28 | Splitforce Automated A/B Testing and Predictive Analytics tool for Mobile | $150K | 144 mo ago | — | Zac Aghion Co-Founder | — | — | — |
Top 12 Customer Success Management companies in New York City
#1
ASAPP 🦄Series C · New York City, New York · founded 2014 · 183 employees$400Mraised▾
Provider of an AI-native platform for contact center customer experience. The platform unites tools, data, and teams to deliver personalized resolutions. It offers features such as AI agents, human-in-the-loop workflow, and interaction intelligence. The platform integrates with existing systems and provides enterprise guardrails for safety and security. It helps teams handle interactions, resolve issues, and improve customer satisfaction.
- Mar 2026Conventional Debt$24.1M
- Apr 2021Series C$120M
- May 2020Series B$185M
- Dec 2015Series A$7.6M
#2
Series A · New York City, New York · founded 2024$9.2Mraised▾
AI based customer onboarding platform for businesses. It provides comprehensive documentation, including training materials and onboarding checklists. It personalizes the onboarding experience for each client through a structured approach that focuses on understanding individual client needs.
- Feb 2026Series A$25M
- Sep 2024Seed$10M
#3
Series B · New York City, New York · founded 2015 · 64 employees$44.5Mraised▾
Provider of AI-powered platform automating business processes and customer interactions. The platform deploys microagents to automate service, sales, and operational tasks. It unifies conversations across multiple channels, blending live agent support with automation. The platform offers real-time data analytics to track performance and refine strategies.
- Mar 2025Series B—
- Sep 2020Series B$5M
- Jul 2018Series B$10M
- Aug 2017Series B$7M
#4
Series B · New York City, New York · founded 2017 · 162 employees$36Mraised▾
Customer communication platform for businesses. The platform allows users to conduct text conversations through customers preferred channels, such as WhatsApp, WeChat, iMessage, Microsoft Teams, and more. It provides solutions for businesses to communicate with clients and employees.
- Jan 2025Series B$20M
- Mar 2023Series A$22M
- Oct 2021Series A—
- Aug 2019Seed—
#5
Series D · New York City, New York · founded 2009 · 97 employees$104.1Mraised▾
Platform for customer targeting and feedback management solutions. It allows brands and businesses to connect with the audience in real-time and manage feedback, perform market research, and capture insights and trends to build a strategy. It enables businesses to manage custom targeting, retains customers, collects feedback and capture insights, and manage branding and marketing solutions.
- Apr 2024Series D$4.7M
- Jul 2021Series D$50M
- Sep 2020Series C$34M
- Jan 2020Series C$12M
#6
Sprinklr 🦄Public · New York City, New York · founded 2009 · 3869 employees$578.5Mraised▾
Cloud based customer experience management software. The platform allows brands to convert public conversations on different channels into insights to improve marketing, advertising, customer service, product development, and more. Product features include location-based analysis of brand experiences, content marketing, marketing analytics, reputation management, and more.
- Sep 2020Series G$350M
- Jul 2016Series F$105M
- Oct 2015Series E—
- Mar 2015Series E$46M
#7
Series A · New York City, New York · founded 2017 · 44 employees$20.1Mraised▾
Provider of AI-based software suite solutions for subscription-based businesses and brands. ts solutions offered are product catalog, flexible billing schedules, shipping plans, discounts, process management, Shopify integration for checkout, no-code editing, SMS-based marketing for order redemption, product swap, and AI-based retention tool to capture insights on customer cancellation. It caters to industries including food and beverages, beauty and personal care, health and wellness, and more.
- Mar 2024Series A$4M
- Jun 2023Series A$8.6M
- Mar 2023Seed$600K
- Oct 2022Seed$2.5M
#8
Series C · New York City, New York · founded 2017 · 178 employees$45.4Mraised▾
Platform offering customer success management suite. It integrates with enterprise tools and provides visibility into customer data. The platform allows users to identify churn and upsell opportunities through playbooks. Features include customer journey builder, customer segmentation, customer activity tracker, workflow productivity, and more.
- May 2023Series C—
- Apr 2020Series B$25M
- Jul 2019Series A$15M
- Sep 2018Seed$3M
#9
Acquired · New York City, New York · founded 2014 · 1 employees$135.5Mraised▾
Provider of customer data platform. It enables marketers to connect disparate online and offline, email, CRM, and clickstream data into a single platform to provide insights that can be utilized to serve individualized customer experiences. It enables users to launch and test individualized campaigns across multiple channels, generate analytics on channel performance, and integrate new sources. The clients of the company include Morgan Stanley, Genworth, etc.
- Mar 2021Series C$60.2M
- Dec 2019Series C$32.4M
- Oct 2017Series B$30M
- Apr 2017Series A$13M
#10
Series A · New York City, New York · founded 2018 · 37 employees$12.4Mraised▾
AI based customer feedback analytics platform in the cloud. It offers a web-based platform that helps users to aggregate customer feedback from various sources and applies AI to get insights and delivers visualization of categorized and classified feedback and insights.
- Dec 2023Series A$10M
- Oct 2019Seed$2.3M
- Jan 2019Seed$100K
#11
Public · New York City, New York · founded 2011 · 874 employees$175.5Mraised▾
Provider of a platform for cross-channel customer engagement and messaging. The platform unifies data, facilitates AI-powered decisioning, and enables personalized customer experiences. It offers tools for journey orchestration, reporting, and analytics across various channels. The platform supports email, mobile app messaging, web messaging, and SMS/RCS communications.
- Oct 2018Series E$80M
- Sep 2017Series D—
- Aug 2017Series D$50M
- May 2016Series C$20.4M
#12
Public · New York City, New York · founded 2006 · 1200 employees$116.2Mraised▾
Provider of a platform for managing and optimizing brand visibility online. The platform offers tools for listings management, knowledge graph organization, reputation management, and social media amplification. It also provides solutions for creating search-optimized local pages and intelligent search tools. The platform aims to help brands deliver consistent and engaging experiences.
- Feb 2016Series F$423K
- Aug 2014Series F$50.3M
- Jun 2012Series E$27M
- Jul 2011Series D$10M
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Success Management coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Riya reads income statements for fun. She covers the real money in a sector — revenue, growth, who actually earns — and never met a vague claim she didn't want a number for.