Best Customer Success Management Companies in Singapore

Enterprise cloud communications and customer engagement platform. It helps enterprises to streamline customer experiences with cloud-based communications and engagement solutions. The platform features an integrated contact centre, programmable APIs, and generative AI capabilities, including transcription, summarisation, conversation analytics, and virtual agents. It integrates with customer data and business processes to streamline interactions. It helps organisations to optimise outcomes and customer relationships. Features include cloud communication management, messaging, customer engagement, programmable voice messaging, business VoIP, and campaign management. It caters its solution to industries such as finance, hospitality, retail, insurance, and more.

Funding rounds

• Nov 2024Series A$5M
• Jul 2022Series A$6M
• Sep 2021Series A$5M
• Oct 2019Seed$150K

Founders & team

Thomas LaboulleCEO & Founder

Investors

Delivery Hero Ventures, OSK Ventures International Berhad, Betatron Venture Group, Tembusu Partners, Neptune Invest, Innovation and Technology Fund

Tech stack

AngularjsBootstrapCloudflareCloudflare Bot ManagementCloudflare TurnstileCookie Script

Knowlarity Communications offers cloud telephony solutions with a product range that includes SuperFax, SuperReceptionist, SuperConference, and SuperCaller. For larger enterprises, it provides hosted Interactive Voice Response (IVR) solutions integrated with its existing IT systems. Using its software SuperCaller, Knowlarity has solved tracking and monitoring issues in the Mid-day Meal Scheme (a project for provision of lunch, free of cost to school-children, below the poverty line). Claims of 10000+ SME clients & 400-500 larger customers from about 66 countries with a majority of them from India. Acquired Unicom Techlabs, a Delhi-based cloud telephony startup in Jan 2014 for their 200 clients.

Platform offering user feedback solution. It enables users to capture, and gather user feedback to understand the user perception of the product. The features of the product include product validation, recruiting of testers, interview scheduling, prototype sharing, note-taking, cross-reference insights, multi-language automated transcription, etc.

Wavecell provides cloud-based communication platform to integrate real-time messaging, chat apps, video interaction and voice solutions into businesses. Enterprises and Application Developers can add unified communication capabilities (such as SMS service, push notifications, voice and video service) to their applications and services via APIs and SDKs. As of Feb'19, it has a presence in multiple countries including Singapore, Philippines, Thailand, HongKong, and Indonesia. Customers include SAP, RedMart, Lazada, Eatigo, Viber, etc.

Platform offering customer engagement and journey management solution. It enables brands to engage their customers based on offline or online data across screens such as tv, radio, web, social, etc, to provide the best options between the products offered and their preferences. It provides a platform that offers real insights on both online and offline ad campaigns that help to measure the advertising impact. It leverages AI to engage the right audience connected to Ad networks. The DMP processes the data quickly to enhance real time targeting.

Funding rounds

• Mar 2022Series A—
• Oct 2015Seed$1M
• Jan 2014Seed$150K

Founders & team

Mewundi DineshCo-Founder

Investors

Kyron, ah! Ventures, Mantra Ventures, Viktor Koenig, Globe Teleservices, Wintech Ventures

Tech stack

UbuntuBootstrapApache Http ServerSlickJquery MigrateJquery

Cloud based loyalty management software. It allows brands to roll-out loyalty programs, manage customer engagement, and send push notifications. It optimizes the referral programs with rewards. The platform configures point, stamps, and cashback based loyalty programs. It manages loyalty profit and loss account using real time data. Features include reward marketplace, gamification, rules engine, and more.

Funding rounds

• Mar 2019Series B$5M
• Nov 2016Series A—
• Dec 2015Series A—

Founders & team

Gong AnnaFounder & CEO

Investors

RHL Ventures, Golden Gate Ventures, Ncore Ventures, Capital Management Group, Access Ventures, Z Venture Capital

Tech stack

AddtoanyAddtoany Share ButtonsAmazon Web ServicesAosBootstrapCart Functionality

Provider of a live chat solution for enterprises. Provides an AI powered bot that engages both offline and online customers and reduces their waiting time. This software is compatible with desktop and mobile devices. It caters to companies in multiple industries such as retail, events, and hotels.

Funding rounds

• Apr 2015Series A$5M

Founders & team

Swami SekarFounder & CEO

Investors

Dawn Capital, muru-D, PIER71, Tetherfi, 2050 Capital, Northzone

Tech stack

WordpressMysqlPhpElementorContact Form 7Prettyphoto

PicoCandy is a provider of customer engagement platform. The product offered by the company is a bot platform for engaging customers and employees. The features of the product include brand optimization, visual communication, chatbot deployments, brand management, etc.

JET8 offers customer engagement solutions for businesses. It uses blockchain technology to connect brands, influencers, and their audiences through user-generated branded selfies and videos using geo-stickers and geo-frames. Users can also create sponsored content using Co2Co technology, and get rewards which can be used to redeem products from their devices. Also provides a mobile application which is compatible with both Android and iOS platform for ICO registration, KYC management, and distribution of tokens to ICO influencers. It also allows users to provide product trials on social media channels. Clients include Coca-Cola, Nestea, Revive, McDonald's, and Doritos.

Funding rounds

• Mar 2017Seed$16.2K

Founders & team

Allen JohnCo-FounderSzeto CynthiaShannon CullumCEO

Investors

Startupbootcamp

Tech stack

Element UiVue.JsCloudflareOpen GraphHttp/3

Offers a churn prediction tool that helps businesses identify customers. By uploading data through a CSV file and running it through their AI model, companies can determine which customers are at risk of churning. Users can easily connect various data sources.

Funding rounds

• Feb 2024Seed—

Founders & team

Unni KrishnanCo-FounderKurtis MaCo-FounderYibin NgCo-Founder

Investors

Antler