Best Customer Service Software Companies in Austin, United States
The 39 best Customer Service Software companies in Austin, United States in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Cyara.
Ranked: Best Customer Service Software companies in Austin
| # | Company | Disclosed funding | Last round | Employees | Founder | Tech stack | Web popularity | Patents & IP focus | Recent signals |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Cyara Omnichannel customer experience testing platform | $375M | 55 mo ago | 94 | Alok Kulkarni CEO | WordPress Block EditorWordPressMySQL+37 | Top 5M | 20 patents Automated testing platforms for multi-channel contact center communications and IVR systems | — |
| 2 | Khoros Community and social media management platform | $152M | 122 mo ago | 325 325 → 672 (+107%) | Eric Vaughan CEO | Apple iCloud MailAceSalesforce+22 | Top 5M | 71 patents Omnichannel messaging, AI-driven response automation, and gesture-based community moderation platforms. | 2 launchs |
| 3 | Tethr Platform providing speech analytics using natural language processing | $91M | 56 mo ago | 63 | — | WebflowApple iCloud MailGoogle Workspace+19 | Top 50M | — | — |
| 4 | Tenfold Provider of a cloud platform integrating customer data and communication systems | $40M | 83 mo ago | 35 | Jeff Cotten CEO | — | — | 39 patents Agricultural biostimulants and plant health technologies for growth, nitrogen efficiency, and disease control | — |
| 5 | Bloomfire Developer of a platform providing AI-powered knowledge management and search | $33M | 60 mo ago | 30 | Bob Zukis Former Bloomfire CEO and Director | RubyJW PlayerRuby on Rails+32 | Top 5M | — | 1 launch · 2 awards |
| 6 | Revio AI-based platform driving revenue growth at community banks | $10M | 36 mo ago | 11 | Brian Bauer CEO | — | — | — | — |
| 7 | Digitalhumans AI-based digital human platform | $10M | 91 mo ago | 53 | Danny Tomsett Founder & CEO | Webflow EcommerceWebflowBootstrap+28 | Top 5M | — | — |
| 8 | Voxia AI voice conversation platform | $6M | 50 mo ago | 23 | Nimrod Ron Co-Founder & CEO | WebflowVimeoAmazon Web Services+23 | Top 5M | — | — |
| 9 | Help Provider of live chat software for conversation automation | $6M | 145 mo ago | 7 | Douglas Hanna Founder & CEO | Cart FunctionalityPHPLaravel+25 | Top 5M | — | — |
| 10 | StepOne Adaptive self service software for customer support | $4M | 147 mo ago | 12 | — | — | — | — | — |
| 11 | Conversable Automating customer support through messaging and social media for conversational commerce bots | $2M | 122 mo ago | 39 | — | — | — | 5 patents AI-driven conversational interfaces and personalized recommendation systems | — |
| 12 | Howdy Chatbots for scheduling meetings | $2M | 130 mo ago | 3 | — | — | — | — | — |
| 13 | RankMiner Provider of predictive voice analytics for call centers | $220K | 88 mo ago | 1 | — | — | — | — | — |
| 14 | Mastermind Provider of AI-enabled voice assistant for the workplace | $100K | 109 mo ago | 2 | Nik Bhattacharya Co-Founder & CEO | — | — | — | — |
Top 12 Customer Service Software companies in Austin
#1
Series A · Austin, Texas · founded 2020 · 11 employees$10.1Mraised▾
AI-based platform driving revenue growth at community banks. It prioritizes the highest revenue-driving opportunities and personalizes engagement to achieve growth. The platform transforms bank data into actionable insights and informs growth strategy for banks.
- Aug 2023Series A$10.1M
#2
Series B · Austin, Texas · founded 2006 · 94 employees$375Mraised▾
Omnichannel customer experience testing and monitoring platform. Provides a platform which allows users to design and test the customer experience across multiple customer interaction media channels, and across the entire technical architecture. Solutions include IVR and speech performance, contact centre, voice biometrics, web interactions testing, and monitoring. It also provides active monitoring of the customer's environment from self-service applications to the agent desktop.
- Jan 2022Series B$350M
- Mar 2016Series A$25M
#3
Series B · Austin, Texas · founded 2012 · 63 employees$91.4Mraised▾
Platform providing speech analytics using natural language processing. It analyzes spoken interactions to extract insights from conversations across voice channels. The platform supports use cases such as customer experience analysis, compliance monitoring, and performance evaluation
- Dec 2021Series B$15M
- Apr 2020Series A$3.5M
- Jul 2019Series A$15.7M
- Jul 2019Conventional Debt—
#4
Series C · Austin, Texas · founded 2010 · 30 employees$32.8Mraised▾
Developer of a platform providing AI-powered knowledge management and search. The platform offers features such as content and document management, moderation tools, and analytics. It facilitates knowledge sharing across departments, aiming to improve decision-making and team alignment. The platform includes AI-powered authoring tools and a self-healing knowledge base.
- Aug 2021Series C—
- May 2016Series B$12.8M
- May 2013Series A$2M
- Mar 2013Series A$8M
#5
Seed · Austin, Texas · founded 2019 · 23 employees$6Mraised▾
AI voice conversation platform. It is an AI voice conversation platform that uses AI agents to handle large scale call operations. Also offers personalized assistance, ensuring seamless communication and swift issue resolution.
- Jun 2022Seed$6M
#6
Acquired · Austin, Texas · founded 1998 · 35 employees$39.8Mraised▾
Provider of a cloud platform integrating customer data and communication systems. The platform offers a unified interface for accessing customer relationship management data, call controls, and customer information. It provides workflow automations designed to help agents focus on customer conversations. The platform is customizable for various teams within an organization.
- Oct 2019Series C$7.8M
- Dec 2018Series B$14M
- Feb 2017Series B$15.8M
- Dec 2016Unattributed$775K
#7
Acquired · Austin, Texas · founded 2007 · 325 employees$151.7Mraised▾
Community and social media management platform. The platform helps companies to connect with customers throughout their journey and provides social media management and content solution to reach audiences. It delivers a report of social media performance including both offline and paid campaign performance.
- 2016Venture Debt$25M
- Sep 2013Series E$50M
- Jan 2012Series D$53.4M
- Jul 2010Series C$27.3M
#8
Series A · Austin, Texas · founded 2010 · 53 employees$10Mraised▾
UneeQ (formerly FaceMe) is an AI-based digital human platform that brings digital conversations with virtual humans. It enables companies to reimagine the customer experience through a conversational platform. It can be deployed as brand ambassadors, digital influencers, customer support representatives, and healthcare advisors. Enterprise can provide customer experience across website, mobile, branch, VR/AR, TV, phone, e-mail, and text. Deloitte, IBM, Vodafone, and BMW are some of its clients.
- Jan 2019Series A$10M
- 2016Series A—
#9
Seed · Austin, Texas · founded 2014 · 7 employees$6Mraised▾
Provider of live chat software for conversation automation. The platform offers live chat software, help desk solutions that helps in automating conversations across multiple conversation channels for marketing and providing customer support. It supports multiple integrations. It boosts customer relationships and success.
- Aug 2014Seed$6M
#10
Acqui-Hired · Austin, Texas · founded 2011 · 12 employees$4Mraised▾
It grades support content based on substantive underlying analytics, reveals important insights, and provides specific recommendations for improvement. An adaptive self-service platform that makes it easy for customers to resolve problems by delivering contextually relevant support content. Customer Experience Profiler’s journey map extracts the series of events that provides a data-driven view of current customer experience. Contextual Care predicts the customer’s question or issue by using contextual data like their services, location, and more. With analytics and machine learning, It constantly self-learns and adapts over time to improve the accuracy of recommendations
- May 2014Series A$4M
- 2013Seed—
#11
Acqui-Hired · Austin, Texas · founded 2014 · 39 employees$2Mraised▾
SaaS based enterprise platform for automating customer engagement conversational flows through messaging channels. It works natively across all SMS clients like Facebook messenger, Kik, Slack, Hipchat, Amazon Echo, Twitter. Conversable allows to build conversation flows with your customers. Once the conversational flows are developed, they will work on virtually all current and future messaging platforms. It enables companies to tune each flow to use the strengths and formatting of each messaging platform. Claims to have number of enterprise-paying, domestic Fortune 500 clients with backing by angels with $2M.
- 2016Angel$2M
#12
Acqui-Hired · Austin, Texas · founded 2015 · 3 employees$1.5Mraised▾
Chatbots for scheduling meetings. It allows users to ask custom questions to collect status updates from teams and collect lunch orders. It is a platform for creating and running bots for Slack, Facebook Messenger, and other messaging platforms. It supports businesses in areas such as supply chain management, product development, market analysis, and data migration.
- Oct 2015Seed$1.5M
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
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