Best Customer Service Software Companies in Belgium
The 38 best Customer Service Software companies in Belgium in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Elium.
- Customer Service Software Market
Ranked: Best Customer Service Software companies in Belgium
| # | Company | Disclosed funding | Last round | Stage | Founder | Founded | Tech stack | Recent signals |
|---|---|---|---|---|---|---|---|---|
| 1 | Elium Knowledge management and sharing platform | $5M | 108 mo ago | Series A | — | 2008 | WordPressApple iCloud MailGoogle Workspace+31 | — |
| 2 | Tekst Text Intelligence for customer service operations | $747K | 4 mo ago | Series A | Wouter Janssen Co-Founder & CEO | 2022 | WebflowMarkerAtlassian Statuspage+25 | 1 job opening |
| 3 | Faqbot Customer support bot for Facebook page and Website | $423K | 103 mo ago | Acquired | — | 2016 | — | — |
| 4 | NoisyChannels Customer service Augmentation platform | $54K | 134 mo ago | Seed | Geert De Bondt Founder | 2015 | — | — |
| 5 | Manual.to Solution for creating, sharing, and reading workplace manuals | — | 95 mo ago | Seed | Jorim Rademaker Co-Founder & CEO | 2016 | WordPressMySQLPHP+32 | — |
| 6 | 4allsms Web based SMS solutions for businesses | — | — | Unfunded | Filip Lavrauw CEO & MD | 2002 | — | — |
| 7 | Accounton Provider of an AI assistant for automating customer interactions | — | — | Unfunded | Dominic Wijnen Co-Founder | 2019 | TypeScriptFirebaseBootstrap+12 | 1 internship |
| 8 | ADM Knowledge sharing platform for professionals | — | — | Funding Raised | — | 1998 | — | — |
Top 5 Customer Service Software companies in Belgium
#1
Series A · Ghent, Flanders · founded 2022$747.4Kraised▾
Text Intelligence for customer service operations. It helps businesses analyze and control emails, tickets and other conversations, leveraging text intelligence platform. The dashboard allows shift through communication data business areas to allocate resources and address key issues. It allows includes tools to monitor KPIs such as first response time and first contact resolution.
- May 2026Series A$13.5M
- May 2024Seed$747.4K
#2
Series A · Mont Saint Guibert, Wallonia · founded 2008 · 13 employees$4.8Mraised▾
Elium is cloud-based knowledge management and sharing platform for companies. It enables companies to facilitate collaboration amongst geographically spread teams and different technologies. It provides a customized white-labeled platform that can be changed and edited. It also provides integration with enterprise applications such as Google, Microsoft, and IBM, etc. Clients include Bouygues Construction, Lafarge, Capgemini, Loreal, and others.
- Aug 2017Series A$4.8M
#3
Acquired · Mons, Wallonia · founded 2016 · 1 employees$422.5Kraised▾
Faqbot is an AI based chatbot which provides customer support assistant which helps the customer to get the answers related to user brand or products. Users can import their FAQ with web crawling tool and link an API. This can be integrated with a Facebook page or on a website for customer support. Pricing starts from 2,999€ per month for a basic package.
- Jan 2018Seed$422.5K
#4
Seed · Overijse, Flanders · founded 2015 · 1 employees$54.4Kraised▾
Customer service Augmentation platform. It brings artificial intelligence, data science and text mining into companies' existing operational processes and technology, for customer service reps to find the right information inside the knowledge bases. It helps to update the existing knowledge base with every new incoming customer query. Claims to have onboarded AG Insurance, SD Worx and Acerta. It joined iMinds’ iStart Business Incubation Program in October 2015.
- 2015Seed$54.4K
#5
Seed · Ghent, Flanders · founded 2016 · 3 employees—raised▾
Manual.to, an offering Binders Media, develops solutions for creating, sharing, and reading workplace manuals. The platform allows the user to take a picture or video snippets, add accompanying texts, and share the same with other users through easy to read URL or QR codes. Clientele includes Microsoft, ISS, TVH, JDE, Volvo, Knauf etc.
- Oct 2018Seed—
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Riya reads income statements for fun. She covers the real money in a sector — revenue, growth, who actually earns — and never met a vague claim she didn't want a number for.