Best Customer Service Software Companies in Berlin, Germany
The 45 best Customer Service Software companies in Berlin, Germany in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Parloa Technologies.
Ranked: Best Customer Service Software companies in Berlin
| # | Company | Disclosed funding | Last round | Stage | Founder | Founded | Tech stack | Recent signals |
|---|---|---|---|---|---|---|---|---|
| 1 | Parloa Technologies 🦄 Provider of AI agent management platform for contact center automation 74AI top 20%Funding top 22%Tech top 24%Growth top 30% All 12 signals ▾AItop 20% Fundingtop 22% Techtop 24% Growthtop 30% Fin. healthtop 35% Moattop 35% Newstop 40% Markettop 46% Talentbottom 48% Innovationbottom 40% Globalbottom 39% Patentsbottom 36% AI: Classified as an AI company Funding: Raised $98.0M across 5 rounds · 5 rounds over 4 yrs (1.2/yr) rank vs industry peers · Fliar Intelligence Index 74/100 | $98M | 7 mo ago | Series D | Malte Kosub Co-Founder & CEO | 2018 | WordPressApple iCloud MailGoogle Workspace+38 | 1 launch |
| 2 | Charles Provider of end to end conversational commerce suite for consumer brands | $28M | 49 mo ago | Series A | Artjem Weissbeck Co-Founder | 2019 | HubSpot CMS HubApple iCloud MailMicrosoft 365+29 | — |
| 3 | I2X AI powered real time language coaching and training platform that transforms phone calls into actionable… | $22M | 49 mo ago | Series B | — | 2017 | — | — |
| 4 | 11Sight Provider of AI-powered agents for automotive and hospitality sectors | $5M | 48 mo ago | Series A | Farokh Eskafi Co-Founder & CTO | 2016 | RubyRuby on RailsGoogle Cloud+10 | — |
| 5 | babelforce Tool for creating integrated contact center | $4M | 44 mo ago | Series A | — | 2013 | WordPressMySQLPHP+18 | 2 launchs |
| 6 | telli Provider of AI-powered call automation platform | $4M | 16 mo ago | Seed | Seb Hapte-selassie Co-Founder | 2024 | WebflowAmazon Web ServicesMicrosoft Advertising+23 | — |
| 7 | muffintech Conversational AI platform for the insurance industry | $4M | 18 mo ago | Series A | Tomas Gan Co-Founder | 2021 | Framer SitesReactPostHog+7 | — |
| 8 | Back AI-based workforce collaboration and automation platform | $3M | 74 mo ago | Acquired | Clara Lidström Co-Founder | 2018 | — | — |
| 9 | Parlamind Customer care analytics tools | $2M | 121 mo ago | Seed | Olav Strawe Co-Founder & CTO | 2015 | — | — |
| 10 | Keaz Customer engagement and retention platfrom for businesses | $647K | 38 mo ago | Seed | Nils Spoelgen Co-Founder | 2022 | Apple iCloud MailGoogle WorkspaceTailwind CSS+9 | — |
| 11 | Leaping AI Platform offering generative AI for call center sales | $500K | 14 mo ago | Seed | Shraey Bhatia Co-Founder | 2023 | Framer SitesReactPostHog+15 | — |
| 12 | Miuros Customer support interaction analytics | $120K | 110 mo ago | Acquired | — | 2015 | — | — |
Top 12 Customer Service Software companies in Berlin
#1
Series D · Berlin, Berlin · founded 2018 · 49 employees$98Mraised▾
Provider of AI agent management platform for contact center automation. The platform enables enterprises to design, test, deploy, and monitor AI agents that handle customer conversations across voice, chat, and messaging channels. It supports natural language instructions, skill development, integrations with CRM and backend systems, and simulation for quality assurance. Features include real-time monitoring, versioning, multilingual deployment, human escalation, and performance analytics to ensure compliance and continuous improvement. The solution automates high-volume interactions while providing AI assistance to human agents.
- Jan 2026Series D$350M
- May 2025Series C$120M
- Apr 2024Series B$66M
- Mar 2023Series A$21.7M
#2
Seed · Berlin, Berlin · founded 2024 · 19 employees$4.1Mraised▾
Provider of AI-powered call automation platform. It collaborates with companies to automate tasks and provides real-time insights into call performance and customer interactions.
- Apr 2025Seed$3.6M
- 2024Seed$500K
#3
Series A · Berlin, Berlin · founded 2021$3.7Mraised▾
Conversational AI platform for the insurance industry. Its AI technology provides a safety net by allowing human intervention when the AI encounters situations it cannot handle. Its AI models use generalized learning from diversified data to generate responses.
- Feb 2025Series A$3.7M
#4
Seed · Berlin, Berlin · founded 2023$500Kraised▾
Platform offering generative AI for call center sales. It leverages data sources from the enterprise to recommend the optimal product to customers. It claims to engage upselling and allow customers to save extensive operations costs by replacing manual human-based sales with an AI system.
- 2025Seed$500K
#5
Series A · Berlin, Berlin · founded 2019 · 6 employees$27.5Mraised▾
Provider of end-to-end conversational commerce suite for consumer brands. Its features include built-in subscriber lists and notifying the customers about new products, campaigns, restock or shipment tracking, chat solution, multi-chat API, shop integration, chatbot automation, templates, and more. The solution can be integrated onto platforms like Whatapp, Shopify, Messenger, and more.
- Jul 2022Series A$20M
- Apr 2021Seed$7.5M
#6
Series B · Berlin, Berlin · founded 2017 · 47 employees$22.4Mraised▾
AI powered real time language coaching and training platform that transforms phone calls into actionable insights. The platform leverages AI technology to transform human voice conversations into actionable insights in real-time. The software provides real-time language coaching and training, revolutionizing phone calls with AI. It streamlines verbal communication and optimizes sales and customer support interactions.
- Jul 2022Series B$11.1M
- Feb 2019Series A$11.4M
- Jul 2018Seed—
- Mar 2018Seed—
#7
Series A · Berlin, Berlin · founded 2016 · 26 employees$5.1Mraised▾
Provider of AI-powered agents for automotive and hospitality sectors. These agents serve as first points of contact, handling inquiries, scheduling appointments, and escalating complex issues to human agents with relevant context. Applications include service support, front desk assistance, sales engagement, and outbound communication. The agents automate routine tasks, freeing up human staff for more complex interactions and improving customer experience. The platform offers various agent types tailored to specific industry needs.
- Aug 2022Series A$5M
- Oct 2021Seed—
- Sep 2020Seed—
- Mar 2017Seed$147.9K
#8
Series A · Berlin, Berlin · founded 2013 · 15 employees$4.2Mraised▾
Tool for creating an integrated contact center. It provides communications applications to nurture relationships with customers. Helps to create call flows and process logic, add conditions and trigger actions, create IVR flow or multichannel dialogue, route and queue calls, and add applications to manage traffic and dialogues.
- Dec 2022Series A$4.2M
- Feb 2019Series A—
#9
Seed · Berlin, Berlin · founded 2022 · 5 employees$647.4Kraised▾
Customer engagement and retention platform for businesses. It allows businesses to integrate with WhatsApp to send automated messages, including birthday wishes, and share updates with customers. It enables businesses to streamline customer engagement and retention efforts across various messaging channels, allowing users to reach and communicate with customers.
- Jun 2023Seed$647.4K
#10
Acquired · Berlin, Berlin · founded 2018 · 13 employees$3.3Mraised▾
Back offers a collaboration and automation platform that enables internal service and business operations teams to manage all workplace requests on one intuitive platform. It also enables users to track and show the time employees and teams spend on resolving requests. Also enables the users to identify trends to improve internal processes.
- Jun 2020Seed$3.3M
#11
Seed · Berlin, Berlin · founded 2015 · 20 employees$1.7Mraised▾
parlamind is a Customer Care analytics tool giving online retailers insight into the contents (complaints, praise, questions, requests) of their Customer Service inbox and allowing them to improve Customer Experience. It leverages Natural Language Processing and Machine Learning to provide a cloud platform platform for customer service
- Jul 2016Seed$1.7M
#12
Deadpooled · Berlin, Berlin · founded 2017$89.8Kraised▾
Botconnect offers AI based sales assistance to sales representatives. It provides an AI-based chatbot which can be connected with the company messenger, using natural language while the inbuilt AI creates an action or offer using customer and product data. Can be communicated through voice also.
- Jun 2019Grant (prize money)$28.3K
- Apr 2018Grant (prize money)$61.6K
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Rohit lives in the feed. He covers what's moving right now — the funding rounds, launches and shifts breaking across the trade press — and ties them back to where the sector is heading.