Best Customer Service Software Companies in Illinois, United States
The 41 best Customer Service Software companies in Illinois, United States in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Mattersight.
Ranked: Best Customer Service Software companies in Illinois
| # | Company | Disclosed funding | Last round | Stage | Founder | Founded | Tech stack | Patents & IP focus | Recent signals |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Mattersight SaaS based Enterprise Analytics Solutions | $63M | 113 mo ago | Acquired | — | 2006 | — | 132 patents AI-powered analytics and personality-driven interaction for contact center communications | — |
| 2 | Chatdesk Provider of omnichannel customer support software | $9M | 55 mo ago | Series A | Aneto Okonkwo Co-Founder & CEO | 2016 | WebflowLeadfeederLinkedin Insight Tag+25 | 4 patents AI-powered automated tagging and routing of customer service messages | — |
| 3 | Tagado Provider of SaaS-based ML and NLP technology for data collection and analytics platform for marketing | $4M | 45 mo ago | Seed | — | 2021 | — | — | — |
| 4 | Telnyx Provider of voice AI platform with global telecommunications infrastructure | $2M | 141 mo ago | Seed | — | 2009 | DocusaurusZendeskApple iCloud Mail+34 | 16 patents Secure cloud‑based virtual private mobile and IP networking services | 1 launch |
| 5 | Synap Customer interactions in one place for B2B companies | $2M | 132 mo ago | Acquired | — | 2015 | PHPRed HatZURB Foundation+12 | — | — |
| 6 | apropos technology Apropos Technology,Inc is a Software company. | — | — | Acquired | — | 1989 | — | — | — |
| 7 | AviaryAI AI based outbound voice agents for enterprises | — | — | Unfunded | Blesson Abraham CEO | 2024 | WebflowMicrosoft ClarityMatomo Analytics+12 | — | — |
| 8 | BetterSession Co-browsing and live chat solutions | — | — | Deadpooled | Kyle Ramirez Founder | 2018 | — | — | — |
Top 5 Customer Service Software companies in Illinois
#1
Seed · Chicago, Illinois · founded 2021 · 10 employees$4Mraised▾
Provider of SaaS-based ML and NLP technology for data collection and analytics platform for marketing. It turns unstructured data into actionable insights through automatic tagging and topic classification, feedback sentiment mapping, identifying interesting insights, and more.
- Nov 2022Seed$4M
#2
Series A · Vernon Hills, Illinois · founded 2016 · 14 employees$9Mraised▾
Provider of omnichannel customer support software. The platform offers tools that help businesses engage customers and provide realtime support over multiple communication channels including social media, emails, and chats. It leverages AI technology for automating customer service requests and responses. The analytic tools provide help in monitoring conversations.
- Jan 2022Series A$7M
- Dec 2017Seed$2M
#3
Acquired · Chicago, Illinois · founded 2006 · 157 employees$62.5Mraised▾
Mattersight provides enterprise analytics solutions focused on customer and employee interactions and behaviors. It uses behavior analytics to capture and analyze customer and employee interactions, employee desktop data and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. It's analytics is based on millions of proprietary algorithms and the application of unique behavioral models. The company's SaaS delivery model combines analytics in the cloud with deep customer partnerships. For Call Centers, it offers services like analytics driven call routing, predicting customer action, improving call quality and call recording for training and evaluation purpose. It's solutions are used by leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities, Education, Hospitality and Government.
- Mar 2017Post IPO$16M
- Aug 2016Venture Debt$22.5M
- Jul 2014Post IPO$12M
- Dec 2013Post IPO$6M
#4
Seed · Chicago, Illinois · founded 2009 · 106 employees$2.2Mraised▾
Provider of voice AI platform with global telecommunications infrastructure. The platform offers tools for building conversational AI agents. It provides voice, messaging, and connectivity solutions. The platform supports speech-to-text, text-to-speech, SIP trunking, and SMS capabilities. It offers APIs and SDKs for developers to integrate voice AI. The platform facilitates real-time audio streaming and contextual memory.
- Nov 2014Seed$1.1M
- Sep 2014Seed$1M
- Aug 2014Seed$118K
#5
Acquired · Chicago, Illinois · founded 2015 · 6 employees$2Mraised▾
Synap automatically organizes your customer communication at every stage in the relationship, creating a single coherent story and data stream that allows for quick learning, advanced analytics, and delightfully easy collaboration both for the organizations employees and customers. Angels include Devin Mathews, Chris Hill. In private beta as of Oct 15.
- Aug 2015Seed$2M
Funding & investor landscape
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Rohit lives in the feed. He covers what's moving right now — the funding rounds, launches and shifts breaking across the trade press — and ties them back to where the sector is heading.