Best Customer Service Software Companies in New York City, United States
The 126 best Customer Service Software companies in New York City, United States in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: LivePerson.
Ranked: Best Customer Service Software companies in New York City
| # | Company | Disclosed funding | Last round | Stage | Employees | Founder | Tech stack | Patents & IP focus | Recent signals |
|---|---|---|---|---|---|---|---|---|---|
| 1 | LivePerson Provider of conversational AI platform for digital customer and agent experiences | $750M | 49 mo ago | Acquired | 809 809 → 1,192 (+47%) | Daniel Sanchez CEO | DrupalPHPAmazon Web Services+32 | 765 patents Real-time conversational AI messaging platforms with intent-driven routing and automation | — |
| 2 | Sprinklr 🦄 Cloud based customer experience management software | $578M | 69 mo ago | Public | 3,869 3,869 → 4,424 (+14%) | Ragy Thomas Founder & CEO | Apple iCloud MailMicrosoft 365Salesforce+32 | 65 patents AI-driven social media analytics, compliance, and advertising optimization platform | 1 award |
| 3 | ASAPP 🦄 Provider of an AI-native platform for contact center customer experience 78Funding top 17%Moat top 22%AI top 25%Innovation top 26% All 12 signals ▾Fundingtop 17% Moattop 22% AItop 25% Innovationtop 26% Patentstop 29% Markettop 35% Producttop 45% Globaltop 47% Techtop 49% Talentbottom 49% Growthbottom 47% Newsbottom 21% Funding: Raised $400M across 4 rounds · 4 rounds over 11 yrs (0.4/yr) Moat: Editorial + unicorn rating 9/10 · IP moat: 161 patents rank vs industry peers · Fliar Intelligence Index 78/100 | $400M | 3 mo ago | Series C | 183 183 → 403 (+120%) | Priya Vijayarajendran CEO | WebflowApple iCloud MailAmazon Web Services+20 | 161 patents Patents concentrated in computing, sensing & instrumentation | — |
| 4 | Kustomer Cloud-based customer service CRM platform | $234M | 10 mo ago | Acquired | 315 | Brad Birnbaum Co-Founder & CEO | WordPressApple iCloud MailGoogle Workspace+41 | — | 2 awards |
| 5 | Glia 🦄 Developer of an AI contact center platform for financial institutions | $152M | 51 mo ago | Series D | 130 | Justin Dipietro Co-Founder & Chief Strategy Officer | WebflowMarkerAtlassian Statuspage+30 | 68 patents Dermal nerve‑activation therapies and hormone/cannabinoid formulations for neurodegenerative and cognitive disorders | 1 award |
| 6 | Piano SaaS based digital experience platform | $145M | 16 mo ago | Series D | 608 | Trevor Kaufman CEO | Framer SitesApple iCloud MailMicrosoft 365+21 | — | — |
| 7 | Aquant AI based platform for customer service | $131M | 56 mo ago | Series C | 72 72 → 92 (+28%) | Shahar Chen Co-Founder & CEO | WordPressMySQLPHP+12 | — | — |
| 8 | EliseAI 🦄 Offering conversational AI platforms 74Funding top 16%AI top 26%Moat top 26%Tech top 27% All 11 signals ▾Fundingtop 16% AItop 26% Moattop 26% Techtop 27% Talenttop 28% Producttop 30% Markettop 43% Growthtop 46% Newsbottom 46% Globalbottom 32% Customersbottom 15% Funding: Raised $110M across 7 rounds · 7 rounds over 4 yrs (1.8/yr) AI: Classified as an AI company · Product described with: ai-driven, ai-powered rank vs industry peers · Fliar Intelligence Index 74/100 | $110M | 10 mo ago | Series E | 111 | Carrie Murphy Co-Founder | Webflow EcommerceWebflowApple iCloud Mail+29 | — | — |
| 9 | Isara Provider of AI-powered insights from helpdesk conversations for proactive customer support | $94M | 2 mo ago | Series C | — | Tom Founder | Cart FunctionalitySquarespace CommerceSquarespace+19 | — | 1 launch |
| 10 | Signpost Virtual receptionist services for small businesses, boosting leads and appointments | $88M | 84 mo ago | Acquired | 74 74 → 133 (+80%) | — | WordPressApple iCloud MailGoogle Workspace+28 | — | — |
| 11 | Regal AI Developer of an AI agent platform for customer engagement automation | $83M | 19 mo ago | Series B | — | Alex Levin Co-Founder & CEO | WebflowAmazon Web ServicesGSAP+28 | — | — |
| 12 | Wizard Provider of conversational solutions for business | $51M | 57 mo ago | Series A | 50 | Melissa Bridgeford Co-Founder & CEO | Apple Sign-inAnt DesignGoogle Cloud+17 | 20 patents Patents concentrated in computing, sensing & instrumentation | — |
| 13 | CafeX Communications Real Time Collaboration Solutions | $50M | 113 mo ago | Series C | 26 | David Jodoin Co-Founder & CTO | Tailwind CSSStripeAtlassian Statuspage+12 | — | — |
| 14 | Pypestream Provider of AI-powered platform automating business processes and customer interactions | $44M | 15 mo ago | Series B | 64 | Richard Smullen Chief Executive Officer | Apple iCloud MailGoogle WorkspaceGoogle Cloud+4 | 27 patents AI-powered natural language navigation for chatbot conversation flows and messaging platforms | 1 launch |
| 15 | MaestroQA Quality Assurance and coaching software for customer service teams | $31M | 56 mo ago | Series A | 81 | — | WebflowSalesforceIntercom+32 | — | — |
| 16 | Conversocial Provider of omnichannel customer support solutions | $23M | 128 mo ago | Acquired | 26 | — | PythonDjangoNginx+6 | — | — |
| 17 | Welcome Commerce Provider of live chat software for online websites | $22M | 102 mo ago | Acqui-Hired | 41 | Dan Herman Founder & Co-CEO | — | — | — |
| 18 | Stryng Video Chat Software & Co-Browsing for Live Support | $19M | 137 mo ago | Deadpooled | 51 | Olivier Coste Founder & CEO | — | — | — |
| 19 | Frame Provider of an AI and cloud-based collaborative intelligence platform for messaging | $17M | 42 mo ago | Acquired | 25 | Robbie Mitchell Co-Founder / SVP Operations | WordPressSentryAtlassian Statuspage+26 | 6 patents Integrated digital display license‑plate frames and modular assembly of electronic display systems. | — |
| 20 | Snaps Provider of chat-based mobile marketing solutions | $13M | 104 mo ago | Acquired | 46 | Vivian Rosenthal Founder | — | 69 patents Patents concentrated in computing, sensing & instrumentation | — |
| 21 | ReflexAI Provider of machine learning based language processing services | $10M | 26 mo ago | Series B | 9 | John Callery Co-Founder | WordPressMySQLMariaDB+36 | — | 1 launch · 1 partnership · 2 awards |
| 22 | Flip CX AI based voice assistant solutions for enterprises 48AI top 30%Talent top 38%Moat top 39%Funding top 40% All 7 signals ▾AItop 30% Talenttop 38% Moattop 39% Fundingtop 40% Techtop 42% Marketbottom 32% Globalbottom 32% AI: Classified as an AI company · Product described with: ai based Talent: 2 named leaders on record · 2 C-suite/founder profiles curated rank vs industry peers · Fliar Intelligence Index 48/100 | $9M | 5 mo ago | Series A | 23 | Sam Krut Co-Founder & CTO | WordPressMySQLPHP+37 | — | 3 job openings · 1 award |
| 23 | Teckst Text messaging software for enterprises | $8M | 87 mo ago | Acqui-Hired | 1 | — | — | — | — |
| 24 | Agara Provider of AI-based customer interaction analytics solution in the cloud | $8M | 64 mo ago | Acqui-Hired | 40 | Brian Armstrong CEO | — | — | — |
| 25 | Satisfilabs AI based platform offering consumer insight solutions | $6M | 46 mo ago | Series A | 45 | Don White Co-Founder & CEO | WordPressApple iCloud MailGoogle Workspace+28 | — | 1 award |
| 26 | Voca AI based customer conversation automation platform | $6M | 79 mo ago | Acquired | 25 | Alan Bekker Co-Founder & CTO | — | — | — |
| 27 | Assist Platform enabling automated chat for businesses | $6M | 125 mo ago | Acqui-Hired | 6 | — | — | 6 patents Wearable sports training equipment and therapeutic support garments for athletes and patients | — |
| 28 | Reply.ai Chat Bot building platform | $5M | 92 mo ago | Acquired | 54 | — | — | 11 patents Patents concentrated in computing, sensing & instrumentation | — |
| 29 | Spur AI-powered quality assurance and testing solution | $5M | 14 mo ago | Seed | — | Anushka Nijhawan Co-Founder & CTO | WebflowCart FunctionalityGSAP+21 | — | — |
| 30 | Next Caller Advanced Caller ID for Businesses | $5M | 106 mo ago | Acqui-Hired | 23 | — | — | — | — |
| 31 | Applied Labs AI powered platform to automate workflows | $4M | 16 mo ago | Seed | — | Michael Woo CEO & Co-founder | Node.jsThree.jsRecharts+14 | — | 1 launch · 1 partnership |
| 32 | DIDiT Provider of a platform enhancing location-based services with structured experience insights | $4M | 132 mo ago | Seed | 6 | Sam Rahman Co-Founder | — | 4 patents Patents concentrated in electrical & electronics | — |
| 33 | Emitrr Provider of a smart receptionist for businesses | $4M | 46 mo ago | Seed | 41 | Anmol Oberoi Founder | WordPressSentryMySQL+29 | — | — |
| 34 | Rilla Provider of virtual ridealong software for sales team coaching | $4M | 42 mo ago | Seed | — | Michael Castellanos Co-Founder | PrismicApple iCloud MailGoogle Workspace+23 | — | — |
| 35 | iPerceptions Customer research using voice of customer solutions | $4M | 138 mo ago | Acquired | 85 | — | Apple iCloud MailMicrosoft 365Apache HTTP Server+6 | — | — |
| 36 | Kalendar AI AI based platform for booking and managing meetings | $3M | 54 mo ago | Seed | 11 | — | WebflowPhusion Passengercore-js+7 | — | — |
| 37 | Thoughtly Developer of an AI platform for automated phone call agents | $3M | 24 mo ago | Seed | — | Torrey Leonard Founder & CEO | Apple iCloud MailGoogle WorkspaceYouTube+23 | — | — |
| 38 | Thoughtly Cloud based conversational AI platform | $3M | 24 mo ago | Seed | — | Casey Mackrell Co-Founder | — | — | — |
| 39 | Glencoco Online marektplace for connecting outbound callers with companies | $3M | 31 mo ago | Seed | — | Ingwon Chae Co-Founder & CEO | SentryNode.jsRadix UI+23 | — | — |
| 40 | Stylo Developer of an AI assistant that integrates with Zendesk platform | $3M | 44 mo ago | Seed | 27 | Josh Horowitz Co-Founder | CTO | Framer SitesReactCloudflare+15 | — | 1 job opening |
| 41 | LivePerson Automotive Provider AI and SaaS-driven chat and messaging tools for auto dealers | $3M | 169 mo ago | Series A | 44 | — | — | — | — |
| 42 | Behavix AI-powered behavioral data collection platform | $2M | 16 mo ago | Seed | — | Surath Chatterji Co-Founder & CTO | — | — | 1 partnership |
| 43 | Dasha Developer of a platform for building conversational voice AI applications | $2M | 87 mo ago | Seed | 35 | — | SentryAmazon Web ServicesAzure+35 | — | — |
| 44 | Indicative Mobile and Web Analytics | $2M | 140 mo ago | Acquired | 35 | Jeremy Levy CEO | WordPressMySQLPHP+25 | — | — |
| 45 | Besty AI-powered guest messaging and revenue optimization tool for short-term rental managers | $2M | 22 mo ago | Seed | — | Aarlo Fish Co-Founder | SanityTurbopackNode.js+26 | — | — |
| 46 | Chat And SaaS-based collaborative chat application | $1M | 146 mo ago | Public | 2 | David Markovich Founder | — | — | — |
| 47 | Simpu Provider of a unified platform for customer communication and marketing | $1M | 41 mo ago | Seed | 23 | Kolawole Balogun Co-Founder & CTO | UbuntuTailwind CSSNginx+5 | — | — |
| 48 | Onnix AI co-pilot platform for banking teams | $500K | 36 mo ago | Seed | — | Milan Bhandari Co-Founder | — | — | — |
| 49 | Domu AI platform automating enterprise communication for insurance companies | $125K | 18 mo ago | Seed | — | Nico Diaz Co-Founder | Framer SitesReactAmazon Web Services+12 | — | 1 partnership |
| 50 | Kyber Platform offering chatbot-based customer support solutions for insurance | $125K | 36 mo ago | Seed | — | Savtanter Gadoo Co-Founder | — | 2 patents Flexible electric actuators for soft robotics and haptic devices | — |
Top 12 Customer Service Software companies in New York City
#1
ASAPP 🦄Series C · New York City, New York · founded 2014 · 183 employees$400Mraised▾
Provider of an AI-native platform for contact center customer experience. The platform unites tools, data, and teams to deliver personalized resolutions. It offers features such as AI agents, human-in-the-loop workflow, and interaction intelligence. The platform integrates with existing systems and provides enterprise guardrails for safety and security. It helps teams handle interactions, resolve issues, and improve customer satisfaction.
- Mar 2026Conventional Debt$24.1M
- Apr 2021Series C$120M
- May 2020Series B$185M
- Dec 2015Series A$7.6M
#2
Series C · New York City, New York · founded 2024$94Mraised▾
Provider of AI-powered insights from helpdesk conversations for proactive customer support. It analyzes customer interactions to detect issues, uncover trends, and improve self-service. The platform offers real-time alerts for frustrated customers, monitors customer sentiment, and recommends documentation updates. It integrates with existing support tools to provide actionable fixes and enhance customer support. The AI identifies recurring issues from support conversations and directly recommends actionable fixes.
- Mar 2026Series C$94M
#3
Acquired · New York City, New York · founded 2015 · 315 employees$233.5Mraised▾
Cloud-based customer service CRM platform. It provides contact centers and businesses a 360° view of what each customer is doing, saying, and feeling. It uses NLP techniques to automatically organize, identify, and better understand customers. Monetizes through subscription-based pricing plans.
- Jul 2025Series E$30M
- May 2023Series E$60M
- Dec 2019Series E$60M
- Jun 2019Series D$40M
#4
EliseAI 🦄Series E · New York City, New York · founded 2017 · 111 employees$110Mraised▾
AI-powered automation for housing and healthcare communications. It offers solutions for property management, including AI-driven tools for leasing, resident management, and renter communication. These tools automate responses to inquiries, schedule tours, handle maintenance requests, and manage payments. A centralized platform manages contacts, tracks interactions, and generates reports. For healthcare, the company provides AI solutions to optimize patient communication and operational workflows. The platform offers various communication channels, including text, email, chat, and voice, supporting multiple languages. The aim is to streamline processes, reduce costs, and improve operational efficiency in both sectors.
- Aug 2025Series E$250M
- Aug 2024Series D$75M
- Jun 2023Series C$35M
- Aug 2022Conventional Debt$15M
#5
Series A · New York City, New York · founded 2015 · 23 employees$9.4Mraised▾
AI based voice assistant solutions for enterprises. It integrates with existing customer service systems to create detailed support tickets and call transcriptions for agents. It provides instant resolutions for customers, reducing the workload for agents and improving the overall customer experience. It helps customers to connect with an agent if asked by customers.
- Jan 2026Series A$20M
- Dec 2021Seed$7.4M
- 2019Seed$2M
- Apr 2016Seed—
#6
Series D · New York City, New York · founded 2011 · 608 employees$145.3Mraised▾
SaaS based digital experience platform. It empowers organizations to understand and influence customer behavior by unifying customer data, analyzing behavior metrics, and creating personalized customer journeys. It allows users to create customized digital experiences.
- Feb 2025Series D$45M
- Feb 2025Conventional Debt—
- May 2022Series C$12.1M
- May 2021Series C$88M
#7
Series B · New York City, New York · founded 2015 · 64 employees$44.5Mraised▾
Provider of AI-powered platform automating business processes and customer interactions. The platform deploys microagents to automate service, sales, and operational tasks. It unifies conversations across multiple channels, blending live agent support with automation. The platform offers real-time data analytics to track performance and refine strategies.
- Mar 2025Series B—
- Sep 2020Series B$5M
- Jul 2018Series B$10M
- Aug 2017Series B$7M
#8
Series B · New York City, New York · founded 2020$83Mraised▾
Developer of an AI agent platform for customer engagement automation. The platform offers tools for building, managing, and improving AI agents across various communication channels. It provides features such as a unified customer profile, journey builder, and conversation intelligence. The platform supports use cases like customer support, lead qualification, and appointment setting.
- Oct 2024Series B$40M
- Jul 2023Series A$23.5M
- Sep 2022Series A$38.5M
- Nov 2020Seed$3.6M
#9
Seed · New York City, New York · founded 2023$5Mraised▾
AI-powered quality assurance and testing solution. It provides quality assurance engineer that automates functional testing of websites without requiring any coding. The company's vision-first, multi-modal agent technology enables efficient and scalable testing, eliminating the need for manual testing.
- Apr 2025Seed$4.5M
- 2024Seed$500K
#10
Acquired · New York City, New York · founded 1995 · 809 employees$749.8Mraised▾
Provider of conversational AI platform for digital customer and agent experiences. The platform unifies digital experiences and elevates interactions through AI-powered automation. It connects channels, systems, and data to streamline tasks. The platform offers integrations, conversational intelligence, and a suite of AI chatbot tools. It supports various industries and use cases, including customer service, commerce, and digital transformation.
- May 2022Post IPO—
- Jan 2021Post IPO$517.5M
- Feb 2019Post IPO$230M
- Jun 2012Post IPO$2.3M
#11
Seed · New York City, New York · founded 2024$4.2Mraised▾
AI powered platform to automate workflows. It is a platform providing AI-driven customer service solutions, enabling businesses to automate responses and resolve customer inquiries across multiple channels. The platform has developed intelligent AI workers that can handle workflows automatically. Businesses can streamline their operations, support customer satisfaction, and overall competitiveness.
- Jan 2025Seed$4.2M
#12
Seed · New York City, New York · founded 2023$2.5Mraised▾
AI-powered behavioral data collection platform. It provides privacy first behavioral data to market research firms and app/web publishers. The proprietary tool allows for the collection of behavioral data from consumer devices, enabling its clients to gain deeper insights into consumer behavior.
- Feb 2025Seed$2.5M
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Riya reads income statements for fun. She covers the real money in a sector — revenue, growth, who actually earns — and never met a vague claim she didn't want a number for.