Best Customer Service Software Companies in Russia
The 45 best Customer Service Software companies in Russia in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: MANGO OFFICE.
- Customer Service Software Market
Ranked: Best Customer Service Software companies in Russia
| # | Company | Disclosed funding | Last round | Stage | Founder | Founded | Tech stack | Recent signals |
|---|---|---|---|---|---|---|---|---|
| 1 | MANGO OFFICE Provider of cloud-based communication services, including virtual PBX and contact centers | $10M | 150 mo ago | Acquired | — | 2000 | 1C-BitrixPHPVue.js+13 | — |
| 2 | Talkbank Provider of a virtual chatbot for finance and commerce | $4M | 62 mo ago | Series A | — | 2016 | TildaGoogle Font APIYandex.Metrika+8 | — |
| 3 | HOTLEAD Cloud based telephony services provider | $1M | 83 mo ago | Seed | Gennady Redko Founder & CEO | 2016 | — | — |
| 4 | RedHelper Develops solutions for e-commerce platform | $600K | 167 mo ago | Seed | Dmitry Tsyopa Co-Founder & CTO | 2011 | FlowplayerYouTubeMaterial Design Lite+7 | — |
| 5 | Copiny Online community for customer support and feedback | $500K | 182 mo ago | Series A | Dmitry Chistov Co-Founder & CEO | 2010 | PHPAngularJSNginx+4 | — |
| 6 | UseDesk AI-based omnichannel helpdesk platform | $261K | 102 mo ago | Seed | Katerina Vinokhodova Co-founder | 2014 | Webflowstyled-componentsReact+17 | — |
| 7 | Invest Traffic Conversational bot for enterprises | — | 115 mo ago | Seed | Dmitry Firsov CEO | 2014 | — | — |
| 8 | ARNI Arni.io is an autonomous sales assistant and support staff based on artificial intelligence. | — | — | Deadpooled | Alexey Durnev Co-Founder | 2018 | — | — |
Top 7 Customer Service Software companies in Russia
#1
Series A · Moscow, Moscow · founded 2016 · 26 employees$4Mraised▾
Talkbank provides a virtual chatbot for finance and commerce. It is based on messaging platforms such as telegram, Facebook, etc. A user can get updates on current courses of currencies, the best rates on deposits and credit, and more. The chatbots also let a user book the tables in the restaurant, buy tickets or a movie, utilities, consult on matters of personal finance, investment, and insurance, etc.
- Jun 2021Series A$3M
- Oct 2017Seed$1M
#2
Seed · Khabarovsk, Khabarovsk Krai · founded 2016 · 5 employees$1.1Mraised▾
HOTLEAD is a telecom service provider which caters to business customers in Russia. It offers local and long VoIP telephony with hosted PBX (features include call recording, call back, call forwarding, IVR, call tracking), SIP trunking, CRM integration, installation, maintenance, and support services. It has partnerships with multiple telecom operators in 75 countries and provides telephone numbers (features include international numbers, toll free numbers, existing numbers).
- Aug 2019Seed$1.1M
#3
Acquired · Moscow, Moscow · founded 2000 · 279 employees$10Mraised▾
Provider of cloud-based communication services, including virtual PBX and contact centers. The company delivers solutions for business communication needs, such as call management, voice services, and analytics. Its offerings include virtual PBX, contact center platforms, and communication tools. The company provides services like call tracking, speech analytics, and marketing automation.
- Feb 2014Series B$10M
#4
Seed · Moscow, Moscow · founded 2014 · 12 employees$261.5Kraised▾
UseDesk provides an AI-based omnichannel helpdesk platform. The platform consolidates various communication channels to a single floor. Its features include tags, statuses, and filters, assign tasks per agent, track SLA, auto-reply templates, website widgets, automated sorting & prioritization. It can integrate with enterprise CRM systems such as Zapier and retail CRM. Samsonite, DocDoc, PayU, MoneyMan, and Megafon are some of its clients.
- Feb 2018Seed$261.5K
#5
Seed · Moscow, Moscow · founded 2011 · 14 employees$600Kraised▾
RedHelper develops solutions to boost sales of e-commerce platform by capturing information about the visitors. The solutions are LiveChat (Communication platform between operator and visitor), co-browsing technology (capturing info about the visitor) and solutions to manage website traffic management. All these information helps to build customer profiling and to increase customer conversion rate. Its solutions are deployed in 15+ countries. Some of its customers are Nissan, Ritmix, ESET etc.
- Sep 2012Seed$600K
#6
Series A · Moscow, Moscow · founded 2010 · 3 employees$500Kraised▾
Copiny helps to create an online community solution for customer support and feedback. The features include peer-driven online community, feedback widget, knowledge base, and mobile community. Users can post new questions, provide comments and identify information by tags, reputation, and comments. Also, increases community participation with gamification.
- Jun 2011Series A$500K
#7
Seed · Moscow, Moscow · founded 2014—raised▾
Invest Traffic is a provider of conversational bot for enterprises to automate communication with customers. The platform offers voice bot and intelligent IVR. Offered features include SMS tracker, robot for online stores, two-way call, payment notification tool, and push notification. Clientele includes TalkBank, UNIM, Brandtone Russia, and others.
- Dec 2016Seed—
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Rohit lives in the feed. He covers what's moving right now — the funding rounds, launches and shifts breaking across the trade press — and ties them back to where the sector is heading.