Best Customer Service Software Companies in Sweden
The 41 best Customer Service Software companies in Sweden in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Mavenoid.
- Customer Service Software Market
Ranked: Best Customer Service Software companies in Sweden
| # | Company | Disclosed funding | Last round | Stage | Founder | Founded | Tech stack | Patents & IP focus | Recent signals |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Mavenoid Provider of AI-driven platform for product support and customer experience | $40M | 48 mo ago | Series B | Gintautas Miliauskas Co-Founder & CEO | 2016 | WebflowApple iCloud MailGoogle Workspace+18 | — | — |
| 2 | Stravito Cloud based knowledge management and predictive analytics solutions | $24M | 60 mo ago | Series A | Thor Olof Philogene Co-Founder & CEO | 2017 | HubSpot CMS HubTailwind CSSEnvoy+29 | — | — |
| 3 | Inovia AI AI-based virtual assistant to manage customer and brand performance | $17M | 95 mo ago | Series A | Marcus Ekendahl Co-Founder | 2012 | — | — | — |
| 4 | Sinch Provider of customer communications management platform | $12M | 59 mo ago | Public | Johan Hedberg Co-Founder | 2008 | DrupalSentryApple iCloud Mail+35 | 10 patents Real-time voice over IP call routing and telephone-number based user verification | 2 launchs · 1 partnership |
| 5 | Loxysoft Contact centers solutions for telemarketing and customer service | $4M | 104 mo ago | Acquired | Tobias Sjolander CEO & President | 1989 | — | — | — |
| 6 | Kundo Live chat, email management and community forums based support software | $970K | 102 mo ago | Series A | Bjorn Lilja Co-Founder & CEO | 2009 | HubSpot CMS HubAmazon Web ServicesMicrosoft Advertising+14 | — | — |
| 7 | Viddget Interactive video chat solution for contact centers | $810K | 98 mo ago | Acquired | Magnus Sjogren Founder | 2018 | — | — | — |
| 8 | 46elks SMS marketing platform for businesses | $473K | 143 mo ago | Seed | Pejman Dashtinejad Co-Founder & Chief Elk | 2011 | PHPApache HTTP ServerMatomo Tag Manager+5 | — | — |
| 9 | Gavagai Provider of a cloud and NLP-based text analytics API platform for customer intelligence | $375K | 120 mo ago | Funding Raised | Niklas Rudemo CEO | 2017 | — | — | — |
Top 9 Customer Service Software companies in Sweden
#1
Series B · Stockholm, Stockholm County · founded 2016 · 75 employees$39.9Mraised▾
Provider of AI-driven platform for product support and customer experience. The platform combines voice, text, images, and video to resolve complex issues. It offers voice assist, dynamic help center, and virtual assistant features. The platform integrates with existing tools to streamline support and enable automation.
- Aug 2022Series B$30M
- Mar 2020Series A$8M
- Oct 2018Seed$1.9M
#2
Public · Stockholm, Stockholm County · founded 2008 · 7286 employees$12Mraised▾
Provider of customer communications management platform. It streamlines customer communication across message, voice, and email channels. It enables users to create and send personalized mobile message campaigns to the customers. It offers an omnichannel API to engage customers with personalized conversations on different channels. Features include verification APIs, video calling, and more.
- Sep 2021Post IPO—
- May 2021Post IPO$1.1B
- Dec 2020Post IPO$690M
- Nov 2020Post IPO—
#3
Series A · Stockholm, Stockholm County · founded 2017 · 82 employees$23.8Mraised▾
Cloud based knowledge management and predictive analytics solutions. It allows users to collaborate and share information, search for information from all market knowledge, and capture insights using multi-lingual search and easy search solutions. It enables users to upload files and documents and provides insights from the documents.
- Sep 2021Series A$14.7M
- Apr 2019Series A$6.3M
- Apr 2018Seed$2.3M
#4
Series A · Stockholm, Stockholm County · founded 2012 · 230 employees$16.6Mraised▾
Inovia offers AI-based virtual assistant to manage customer and brand performance. Its products enable customer care teams to provide customer support using a chatbot to improve customer and brand performance. It enables users to understand and clarify customers queries, provide personalized responses and digital-assistant to improve customer self-service experience. Other solutions include voice recognition, improve call center productivity and big data platform to improve effectiveness and sales performance. It leverages artificial intelligence and IoT technologies to provide actionable insights from the data.
- Sep 2018Series A$16.6M
#5
Acquired · Ostersund, Jamtland County · founded 1989 · 43 employees$4.1Mraised▾
Loxysoft offers solutions for contact centers, telemarketing, and workforce management. The products include ProConnect is cloud-based omnichannel contact center solution; Inbound and outbound contact center solution and IVR for multichannel customer service; Pro scheduler WFM for scheduling, managing, analyzing requests workforce with addons namely call traffic report, agent performance report, time bar, time web, management reports, training planner and outbound contact center, enterprise telephony, & Loxysoft softphone for telemarketing
#6
Series A · Stockholm, Stockholm County · founded 2009 · 45 employees$970Kraised▾
It offers live chat, email management and support communities to enable self service and customer engagement for brands. Live chat can be enabled on websites by placing a code. It also offers customized FAQ'S and community management software wherein customers can get their queries resolved from others. Customers include the likes of DNA, SATS, Skistar.
- Mar 2018Series A$970K
#7
Acquired · Stockholm, Stockholm County · founded 2018$810Kraised▾
Viddget provides an interactive video chat solution for contact centers. Enables enterprises to communicate with the customers in a more humanized and personalized manner. It is ideal for banks, insurance and telecommunication organizations, as well as e-commerce companies. Products include Viddget Telecom, Vidget E-commerce, Viddget Bank based on type of clients.
- Jun 2018Seed$810K
#8
Seed · Uppsala, Uppsala County · founded 2011 · 21 employees$473.3Kraised▾
46elks offers SMS marketing platform to businesses. Allows businesses to run and schedule SMS marketing campaigns, send transactional SMS, generate an incoming number to receive messages, and track delivery reports. Voice call capabilities include receiving, recording, and routing incoming calls, and set up IVR menus. Integrates with third party systems using APIs. Its pricing model includes Pay-as-you-Go basis, depending upon the country the message is sent to. Clients include ProReNata, Caspeco, and Maybe.
- Oct 2014Seed$359.3K
- Aug 2012Seed$114.1K
#9
Funding Raised · Stockholm, Stockholm County · founded 2017 · 16 employees$375.4Kraised▾
Provider of a cloud and NLP-based text analytics API platform for customer intelligence. Its offering includes AI models, API tools, development tools, analytic dashboards, multiple language, text mining, speech-to-text tools, media analytics, employee insights, customer insights, predictive analytics, and semantic analytics. It uses NLP and cloud technologies. It also offers technical supports and consulting services.
- Sep 2016Grant (prize money)$375.4K
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Service Software coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Rohit lives in the feed. He covers what's moving right now — the funding rounds, launches and shifts breaking across the trade press — and ties them back to where the sector is heading.