Help Scout

Provider of customer support software with shared inbox and live chat

placeBoston, Massachusetts, United States calendar_todayFounded 2011 groups94 employees language helpscout.com

Registered entities

Reputation

Customer rating 3.8 / 5 across 41 reviews.

Social engagement

Social engagement: 33.8K social following, 9 posts in the last 12 months — below the industry typical range.

Investor mix

5 investors on record; lead investors include Foundry.

Investor typeCountShare
Venture capital360%
Accelerator & incubator120%
Bank & private debt120%

Hiring activity

Hires occasionally

3 roles tracked across 2 of the last 12 months

16 Jan 2026 · VP, Marketing · Boston

5 Dec 2025 · Engineering Manager · Washington

Based on job postings tracked across public sources.

Recent activity

12 Jun 2026
Event
AI chat with Abigail Phillips
Coming soon