Best Customer Success Management Companies in San Francisco, United States
The 179 best Customer Success Management companies in San Francisco, United States in 2026, ranked by funding and momentum. Funding, investors, founders, valuation, tech stack and live signals. Top: Gupshup.
Ranked: Best Customer Success Management companies in San Francisco
| # | Company | Disclosed funding | Last round | Employees | Founder | Tech stack | Patents & IP focus | Recent signals |
|---|---|---|---|---|---|---|---|---|
| 1 | Gupshup Provider of a platform for conversational AI, marketing, and support 83Funding top 18%AI top 20%Growth top 28%Patents top 28% All 10 signals ▾Fundingtop 18% AItop 20% Growthtop 28% Patentstop 28% Innovationtop 29% Moattop 34% Techtop 35% Talenttop 38% Globaltop 44% Marketbottom 47% Funding: Raised $546M across 9 rounds · 9 rounds over 19 yrs (0.5/yr) AI: Classified as an AI company rank vs industry peers · Fliar Intelligence Index 83/100 | $546M | 10 mo ago | — | Uma Bagavathiraj Co-Founder | Node.jsTailwind CSSReact+17 | 27 patents Enables enterprise RCS messaging, OTP delivery, and template testing for rich communication services. | — |
| 2 | Gupshup Provider of a platform for conversational artificial intelligence and automation | $486M | 49 mo ago | 1,131 1,131 → 963 (-15%) · sector median +40% | Rakesh Mathur Co-Founder & Chairman | SentryNode.jsTailwind CSS+24 | 27 patents Enterprise messaging APIs enabling rich communication services, OTP delivery, and template testing. | — |
| 3 | Amplitude 🦄 Provider of an AI analytics platform for product and marketing insights | $336M | 41 mo ago | 492 492 → 1,000 (+103%) · sector median +40% | Curtis Liu Co-Founder & CTO | SanitySentryZendesk+44 | 28 patents Behavioral analytics, causal inference, and automated recommendation for digital product data pipelines. | 1 launch · 1 award |
| 4 | WalkMe Provider of digital adoption platform | $308M | 78 mo ago | 1,200 | Dan Adika Co-Founder & CEO | WordPress Block EditorWordPressSentry+42 | — | — |
| 5 | Mixpanel 🦄 Provides product analytics software for product teams | $277M | 55 mo ago | 439 | Amir Movafaghi Chief Executive Officer | NextraSentryZendesk+32 | — | 1 award |
| 6 | Intercom 🦄 Provider of a customer service and support platform offering AI-powered solutions for managing customer… | $241M | 3 mo ago | 285 | Des Traynor Co-Founder | SanityContentfulSentry+38 | 23 patents Patents concentrated in computing, sensing & instrumentation | 1 launch |
| 7 | Twilio Cloud based omnichannel communication and customer engagement platform | $240M | 58 mo ago | 2,563 | Evan Cooke Co-Founder | Adobe Experience ManagerSentryAtlassian Statuspage+46 | 931 patents Programmable cloud communications APIs, messaging analytics, compliance, and service mesh integration | — |
| 8 | Heap Cloud based product analytics software | $218M | 54 mo ago | 283 | Matin Movassate Founder & Chairman | StackbitContentfulSentry+32 | — | — |
| 9 | CleverTap Cloud based customer engagement platform for businesses | $217M | 46 mo ago | 463 463 → 658 (+42%) · sector median +40% | Suresh Kondamudi Co-Founder & CTO | WordPressApple iCloud MailGoogle Workspace+36 | — | — |
| 10 | Front 🦄 Provider of a customer service platform with AI-powered support tools | $204M | 47 mo ago | 443 | Mathilde Collin Co-founder & CEO | Apple iCloud MailGoogle WorkspaceNode.js+37 | — | — |
| 11 | ServiceSource Revenue lifecycle management solutions provider | $190M | 94 mo ago | 1,264 | — | — | 19 patents Patents concentrated in computing, sensing & instrumentation | — |
| 12 | Gainsight Cloud-based platform to monitor and manage customer health | $187M | 109 mo ago | 628 628 → 1,129 (+80%) · sector median +40% | Nick Mehta CEO | WordPressSentryZendesk+37 | 3 patents Patents concentrated in computing, sensing & instrumentation | 1 award |
| 13 | MoEngage Cloud based platform offering cross channel customer engagement software | $181M | 6 mo ago | 650 650 → 904 (+39%) · sector median +40% | Yashwanth Kumar Co-Founder & CTO | SentryZendeskApple iCloud Mail+26 | 14 patents Mobile engagement platform: push notification routing, user event analytics, personalization, and secure data handling. | 2 partnerships |
| 14 | Leanplum Mobile A/B testing, personalization & analytics platform | $172M | 75 mo ago | 45 | — | WordPressApple iCloud MailGoogle Workspace+35 | — | — |
| 15 | User Testing Provider of platform for gathering and analyzing user experience feedback | $148M | 67 mo ago | 557 | Alfonso Nuez Co-Founder | DrupalSentryPHP+28 | — | 1 award |
| 16 | Zendesk Cloud based customer service and engagement platform for businesses | $86M | 72 mo ago | 69 | Tom E CEO and Member of the Board | SentryZendeskApple iCloud Mail+34 | 111 patents Patents concentrated in computing, sensing & instrumentation | — |
| 17 | Informative Cloud-based customer experience management platform | $75M | 231 mo ago | 40 | — | — | 2 patents Asynchronous enterprise collaboration platforms enabling distributed network communication | — |
| 18 | AnyRoad Platform offering customer experience management software | $66M | 51 mo ago | 197 | Daniel Yaffe COO / Co-Founder | WebflowApple iCloud MailGoogle Workspace+26 | — | — |
| 19 | Courier Cloud-based push notification solutions provider | $57M | 47 mo ago | 150 | Troy Goode Founder & CEO | Framer SitesApple iCloud MailGoogle Workspace+22 | — | 5 launchs |
| 20 | Nuvo Provider of hair salon services | $56M | 13 mo ago | — | Sid Malladi Co-Founder & CEO | WebflowApple iCloud MailAmazon Web Services+28 | 30 patents Industrial plant monitoring, fetal activity sensing, and mobile advertising integration systems | — |
| 21 | Blueshift AI-enabled marketing automation platform | $56M | 29 mo ago | 64 64 → 99 (+55%) · sector median +40% | Vijay Chittoor Co-Founder & CEO | WordPressApple iCloud MailGoogle Workspace+49 | 45 patents Patents concentrated in electrical & electronics | — |
| 22 | Outset Platform offering AI enabled product lifecycle management solution | $51M | 6 mo ago | 5 | Molly Montgomery Founder | Framer SitesSentryVimeo+20 | — | 1 launch |
| 23 | Eppo Developer of a platform for experimentation and feature management solutions | $51M | 25 mo ago | 20 20 → 20 (+0%) · sector median +40% | Chetan Sharma Founder & CEO | Webflow EcommerceWebflowSalesforce+25 | — | — |
| 24 | PostHog 🦄 Cloud based product analytics tools 72Funding top 23%Tech top 23%Moat top 31%Growth top 35% All 9 signals ▾Fundingtop 23% Techtop 23% Moattop 31% Growthtop 35% Newstop 37% Talenttop 38% Partnerstop 41% Markettop 47% Globalbottom 36% Funding: Raised $39.0M across 7 rounds · 7 rounds over 6 yrs (1.2/yr) Tech: 56 technologies across 6/8 capability areas · Cloud: Amazon Cloudfront, Amazon Ses rank vs industry peers · Fliar Intelligence Index 72/100 | $39M | 8 mo ago | 36 | Tim Glaser Co-Founder & CTO | SentryZendeskApple iCloud Mail+29 | — | 1 launch |
| 25 | Sparkcentral Social media management platform for engagement, analytics, and social selling | $38M | 115 mo ago | 10 | — | — | — | — |
| 26 | TokBox WebRTC API & SDK's Provider | $26M | 187 mo ago | 35 | — | ErlangHerokuAtlassian Statuspage+15 | 7 patents Patents concentrated in electrical & electronics | — |
| 27 | Evolv AI based AB testing platform | $23M | 31 mo ago | 31 31 → 21 (-32%) · sector median +40% | Michael Scharff Founder | HubSpot CMS HubApple iCloud MailGoogle Workspace+19 | 54 patents Advanced electronic vaporization systems for precise heating of viscous and solid substances. | — |
| 28 | Kaizen Platform AI-powered UX optimization platform transforming user experiences and driving business growth | $22M | 102 mo ago | 6 | — | HubSpot CMS HubAmazon Web ServicesYahoo Advertising+17 | — | — |
| 29 | Worthix AI based survey tool to identify customers influencing factors | $22M | 32 mo ago | 33 | — | WordPressApple iCloud MailMicrosoft 365+22 | — | — |
| 30 | Preact Customer behaviour and retention platform | $21M | 131 mo ago | 1 | — | — | — | — |
| 31 | Pylon Platform offering customer communication management solutions | $20M | 10 mo ago | 1 | Marty Kausas Co-Founder & CEO | WebflowGSAPVWO+18 | 2 patents Audio‑video dubbing and language synchronization technologies for media content | — |
| 32 | Arena Live blogging and audience engagement platform for brands | $16M | 50 mo ago | 61 | — | WordPressMySQLPHP+31 | 12 patents Patents concentrated in electrical & electronics | — |
| 33 | EvaBot Provider of a cloud-based AI gifting chatbot platform | $12M | 46 mo ago | 48 | Akshay Gupta Co-Founder | — | — | — |
| 34 | Aampe Provider of agentic AI for personalized customer interaction and engagement | $9M | 18 mo ago | 7 | Kate Field Co-Founder & COO | Framer SitesReactStripe+18 | — | 1 launch |
| 35 | MaxIQ AI-native revenue intelligence platform | $8M | 15 mo ago | — | Sunny Rai Co-Founder & Head of Operations | WebflowWordPressSentry+24 | — | — |
| 36 | Thena Provider of AI-powered platform for B2B customer support and ticketing | $8M | 30 mo ago | 31 | Satyavrat Bondre Co-Founder | WebflowGSAPstyled-components+18 | — | — |
| 37 | Arcade Provider of tooltip and demo building tool for optimizing customer and product experiences | $8M | 19 mo ago | 8 | Rich Manalang Co-Founder | WebflowAmazon Web ServicesKnockout.js+25 | 5 patents AI model orchestration platform and laminated printable advertising page technologies | 1 launch |
| 38 | Lantern Customer data management solutions | $7M | 35 mo ago | 7 | David Bromberg Founder | WebflowAmazon Web ServicesVercel+18 | 15 patents Active safety sensing and keepout zone detection for power tools and mobile machinery | — |
| 39 | Tingono ML driven platform offering revenue retention solutions | $7M | 47 mo ago | 10 | — | — | — | — |
| 40 | Dock Provider of a platform offering visual templates creation solutions | $6M | 36 mo ago | 11 | Luc Chaissac Co-Founder | WebflowCart FunctionalitySentry+27 | 109 patents Dock accessories for watercraft boarding, ladders, and small launch systems | — |
| 41 | Beehive AI AI based feedback platform for enterprises | $5M | 36 mo ago | 23 | Moshi Delgo Co-Founder | WixSentryBootstrap+21 | — | — |
| 42 | Enterpret Provider of an AI platform unifying and understanding customer feedback | $4M | 18 mo ago | 34 | Varun Sharma Co-Founder & CEO | WebflowAmazon Web ServicesKnockout.js+35 | — | 1 launch |
| 43 | App0 AI based customer communication management solutions | $4M | 36 mo ago | 3 | Ram Ramaswamy Co-Founder | WebflowAmazon Web Servicescore-js+17 | — | — |
| 44 | Tandem Developer of an AI copilot platform that lives natively in apps | $4M | 13 mo ago | — | Manuel Darcemont Co-Founder & CTO | — | 34 patents Optimized photovoltaic cell modules with parameter matching and UV filtering | — |
| 45 | Syncly AI based customer feedback analytics software for enterprises | $3M | 31 mo ago | 8 | Jongsoo Keum Co-Founder | Framer SitesReactAmazon Web Services+19 | — | — |
| 46 | Bravi Provider of AI-powered automated communication solutions for businesses | $500K | 8 mo ago | — | Pierre-Habte Nouvellon Co-Founder - Tech/Product | — | — | — |
| 47 | Andoria AI based platform offering customer onboarding manager | $500K | 19 mo ago | — | Anirudh Ramprasad Co-Founder & CTO | — | — | — |
| 48 | Canvas AI AI powered copilot for customer success teams | $500K | 24 mo ago | — | Essam Sleiman Founder & CEO | Framer SitesUIKitReact+10 | 2 patents Adaptive network-driven user interface presentation and personalization | — |
| 49 | Dawn Analytics AI analytics platform provider | $500K | 24 mo ago | — | Zubin Koticha Co-Founder | — | — | — |
| 50 | Ecliptor AI based GTM platform for enterprises | $500K | 24 mo ago | — | Andre Fu Co-Founder | — | — | — |
Top 12 Customer Success Management companies in San Francisco
#1
Intercom 🦄Series D · San Francisco, California · founded 2011 · 285 employees$240.8Mraised▾
Provider of a customer service and support platform offering AI-powered solutions for managing customer interactions. It is a customer service platform that uses AI-powered technology to help businesses deliver personalized and automated support experiences. The platform offers various tools and features, including a helpdesk, AI Agent, and REST API, to streamline customer interactions and improve customer satisfaction.
- Mar 2026Conventional Debt$250M
- Mar 2018Series D$125M
- Apr 2016Series D$50M
- Aug 2015Series C$35M
#2
Series F · San Francisco, California · founded 2014 · 650 employees$181.3Mraised▾
Cloud based platform offering cross-channel customer engagement software. The platform builds user profiles based on the in-app behavior of users and then users are automatically segmented into engagement-centric segments like starters, engaged, lapsed, tried, and uninstalled. Marketers can reach out to customers and send push notifications, in-app messages, and emails, thereby driving engagement conversions. Marketers can track customer engagement metrics and get insights into Customer Acquisition. It leverages AI technology and orchestrates customer journeys to optimize experiences.
- Dec 2025Series F$57M
- Nov 2025Series F$60M
- May 2022Series E$77.1M
- Nov 2021Series D$30M
#3
Series F · San Francisco, California · founded 2005$545.8Mraised▾
Provider of a platform for conversational AI, marketing, and support. The platform enables automated customer interactions across various functions and industries. It offers tools for assisted sales, account support, product inquiries, and virtual assistance. The platform facilitates personalized customer interactions throughout the customer lifecycle.
- Jul 2025Conventional Debt—
- Jul 2025Series F$60M
- May 2022Series F$100M
- Jul 2021Series F$240M
#4
Series B · San Francisco, California · founded 2022 · 5 employees$51.3Mraised▾
Platform offering AI enabled product lifecycle management solution. It offers a platform to create, manage, and collaborate on AI prompts and inject relevant context from the product. Its users can test prompts and models against real user data and test simulations at scale. The platform generates a feedback loop that allows users to provide their product feedback.
- Dec 2025Series B$30M
- May 2025Series A$17M
- Oct 2023Seed$3.8M
- 2023Seed$500K
#5
PostHog 🦄Series E · San Francisco, California · founded 2020 · 36 employees$39Mraised▾
Cloud based product analytics tools. Features of the product include user behavior analysis, analyzation of trends, funnels, retention, and cohorts, compatibility, data access, and more. It also provides data retention, supports SSO SAML, exports to data lakes, pricing models, analytics stack, and more.
- Sep 2025Series E$75M
- Jun 2025Series D$70M
- Jun 2025Series C$10M
- Jun 2021Series B$15M
#6
Series B · San Francisco, California · founded 2022 · 1 employees$20.2Mraised▾
Platform offering customer communication management solutions. It allows companies to use slack connect and microsoft teams for sales and customer success. It enables organizing customer messages in slack triage channels for CSMs and CSEs, syncing customer conversations from channels and DMs into Intercom, Zendesk, Salesforce, and more.
- Aug 2025Series B$31M
- Jun 2024Series A$17M
- Jul 2023Seed$3.2M
- Apr 2023Seed$2.7M
#7
Acquired · San Francisco, California · founded 1994$56Mraised▾
Provider of hair salon services
- Apr 2025Series A$45M
- 2022Seed$11M
#8
Seed · San Francisco, California · founded 2022$7.8Mraised▾
AI-native revenue intelligence platform. It is an AI-native revenue intelligence platform built for B2B SaaS revenue teams. It combines forecasting, pipeline inspection, conversation intelligence, and post-sales visibility in one platform so Sales, Customer Success, and RevOps teams can manage the full revenue journey in a single system. It helps companies improve forecast accuracy, inspect pipeline risk, capture insights from customer conversations, and connect pre-sales and post-sales execution. By combining CRM data, meeting activity, and revenue signals, the platform gives teams a clearer view of deal health, customer risk, retention, and expansion opportunities.
- Mar 2025Seed$7.8M
#9
Series A · San Francisco, California · founded 2020 · 7 employees$9.3Mraised▾
Provider of agentic AI for personalized customer interaction and engagement. It offers a system that learns customer preferences through active experimentation. The system continually tests engagement strategies using behavioral signals to evaluate success. The AI delivers context and content tailored to each customer. This drives revenue and loyalty by adapting to individual user behavior.
- Dec 2024Series A$18M
- Oct 2023Seed$7.5M
- Nov 2020Seed$1.8M
#10
Seed · San Francisco, California · founded 2024$3.8Mraised▾
Developer of an AI copilot platform that lives natively in apps. The platform enables users to prompt, explain, guide, and complete tasks. It assists users at every stage of their journey within applications. The platform bridges the gap between user intent and application functionality. It offers features such as user onboarding, support, and adoption assistance. The platform captures user intents to inform product decisions. It integrates directly into user interfaces without overlays. The platform guides users through setups, feature adoption, and workflows. It ingests documentation and strategies to provide automated guidance.
- Apr 2025Seed$3.8M
#11
Public · San Francisco, California · founded 2012 · 492 employees$336.1Mraised▾
Provider of an AI analytics platform for product and marketing insights. The platform offers tools for data governance, integrations, and security. It provides features such as session replay, heatmaps, and experimentation. The platform caters to product, data, engineering, marketing, and executive teams.
- Jan 2023Grant (prize money)$909.7K
- Jun 2021Series F$150M
- May 2020Series E$50M
- Jan 2019Grant (prize money)$147.5K
#12
Series A · San Francisco, California · founded 2021 · 8 employees$7.7Mraised▾
Provider of tooltip and demo building tool for optimizing customer and product experiences. The platform lets businesses add interactive demos and tool tips for the customer to product guidance that ease the processes of onboarding and optimize experiences. Also, it helps in adding custom social integrations. It works on a subscription plan.
- Nov 2024Series A$14M
- Sep 2022Seed$5.2M
- Jan 2022Seed$2.5M
Funding & investor landscape
Notable founders
Market landscape — 10 sub-themes by coverage
Share of Customer Success Management coverage by sub-theme.
Regulatory-risk over time rising
Funding & growth over time
funding rising · growth rising
Common questions
Riya reads income statements for fun. She covers the real money in a sector — revenue, growth, who actually earns — and never met a vague claim she didn't want a number for.