Funding and advertised pay are reported in USD; filed accounts retain their stated source currency and basis.
Exchange-rate basis
Indicative conversions use ECB reference rates dated 2026-09-14, applied consistently across all periods. They are not historical exchange rates. Indian rupees may use crore (1 crore = 10 million); other currencies use K, M and B. CSV downloads, source documents and quoted news headlines retain their original currencies.
Read the landscape your way1 of 11 panels expanded
THE THE UNITED KINGDOM EDITION 2026
the United Kingdom’s customer support software industry, in focus.
The companies, capital and talent shaping customer support software in the United Kingdom. Find the leaders. Understand the segments. See where the activity is.
$ ••••••Financial figure available in RadarView in Radar
24 featured companies
Locked revenue figures are available in Radar; the eight company financial previews stay the same throughout this page. A dash means the figure is outside these featured lists. Revenue years vary by company; the figures are not a like-for-like revenue comparison. Compare annual accounts ↗
Recently founded means a recorded 2023–2026 founding year and no recorded parent, acquirer or public-company status. These companies are not labelled startups without that separate classification.
Customer Support Software industry KPIs in the United Kingdom
A few useful ratios bring the size of this ecosystem into perspective.
3 September 2026
Hiring participation3.7%
16 of 432 tracked companies have open roles.
Funding participation22.9%
99 of 432 tracked companies have a recorded round.
Top 3 funding share61.5%
Share of disclosed capital received by the three largest recorded recipients.
Median disclosed round$1.1M
Midpoint of 177 rounds with a disclosed amount.
↗
Scale is concentrated. Opportunity is broader. The three largest funding recipients hold 61.5% of disclosed capital, while 77.1% of tracked companies have no recorded funding round.
Backed by Runa Capital and RRE Ventures and others.
THE BUSINESS BEHIND THE ACTIVITY
Revenue, profitability & financial strength
Annual accounts for reporting companies linked to this landscape, on like-for-like currency and reporting bases.
Expand panel +
GBP · millions · consolidated
Display conversions use the dated reference rates above. Where a verified rate is unavailable, figures retain their source currency. Each reporting cohort keeps its currency and accounting basis separate.
FY2025 · company accounts; aggregate reporting threshold not met · 1 reporting entities from 201 eligible matches.
Revenue in covered accounts—
Sum of reporting-entity revenue; not the United Kingdom market sales.
Net profit / loss—
Combined result for the same cohort.
Aggregate net margin—
Combined net income ÷ combined revenue.
Median company revenue—
The middle covered reporting entity.
Profitable entities—
None of 1 covered entities.
Top-five concentration—
Share of covered revenue from the five largest entities.
Annual account trend
Reported cohort totals by year; coverage is stated for every period.
Bar height shows revenue. Changes in coverage can affect totals.
Profitability has two perspectives
FY2025 · 1 reporting entities
Open the company accounts
Up to eight fixed company previews show financial amounts. Search and sort the wider company list, then continue in Radar.
FY2025 consolidated annual accounts · amounts in GBP · millions
Each pair uses the same year, currency and reporting basis. Cohort overlap is disclosed.
Industry
Covered / eligible
Revenue total
Median revenue
Net profit / loss
Aggregate margin
Profitable share
Overlap
Available-account cohorts are not estimates of whole industries. Overlapping entities can occur in more than one cohort; do not add cohort totals.
Coverage, calculations & financial sources +
Filed annual accounts for exact designated national identifiers. Every aggregate and peer pair uses one fiscal year, source currency and reporting basis; periods, coverage and overlap are explicit; 2026 partials are excluded.
The same up to eight reporting entities remain open across years, filters and sorts. Other company figures are available in Radar.
Source currencies and accounting bases stay separate. Missing accounts are excluded rather than treated as zero. Exact reporting periods appear on company previews. Annual totals can change with coverage and do not measure growth of a fixed company cohort.
DIGITAL FOOTPRINT
Web traffic, app reach and release cadence
How the the United Kingdom companies on this page show up online: the sites people visit, the apps they install, and how often those apps ship.
Busiest websites
9 of the 432 companies on this page carry a measured traffic record (2.1%); these are the largest of those, by monthly visits. The median among them is 271,702 visits.
Installs are lifetime totals to date at the June 2026 store reading — a measure of reach, not of people using an app today.
App reach by segment
The busiest app inside each of this page’s own segments, with the quarterly release trend behind it (2023Q1–2026Q2).
Segment
Apps
Installs
Leading app
Release trend
Customer Success Management
30
765.1K
Batavia Stad Fashion Club 126.7K
E-Commerce Enablers
18
604.2K
Zweibruecken Fashion Outlet 101.1K
Loyalty Software
17
603.3K
Fashion Arena Fashion Club 55.8K
Customer Service Software
37
303.8K
iPublishCentral Reader 110K
Chatbots
11
137.5K
Swelly - Vote and compare 97.5K
Marketingtech
8
102.2K
Avius Surveys 2K
Product Management Tools
2
97.7K
Ballpark Research 222
Speech And Voice Recognition
2
1K
Liberty Create 1K
A company can carry several segment tags, so these rows overlap and should not be added together. Trend lines are zero-based and share one quarter grid, so a flat line is a quiet segment, not a missing one.
Release cadence by quarter
New apps published, beside apps whose most recent update landed in that quarter — the second bar is how much of the shelf is still being maintained.
Darker bars are new releases, lighter bars apps updated. 48 of 59 apps carry a release date. The series ends at 2025Q4, the last quarter that closed before the June 2026 reading.
INSIDE THE INDUSTRY
The the United Kingdom customer support software market map
Explore the segments behind the headline numbers.
Expand panel +
Where companies are building
Rank segments by scale, hiring or disclosed funding.
Enterprise tech421
Enterprise software390
Saas314
Artificial intelligence71
Customer service chatbots66
Ai as a service35
Business text messaging32
Deep tech22
Commerce enablers21
Global saas17
Lead management14
Conversational ai development platforms14
Companies can sit in several segments. Counts and funding overlap.
SEGMENT TO EXPLORE
Enterprise tech
The largest measured segment in this report snapshot.
Tactful AI has raised $1 million in a Pre-Series A funding round co-led by Foras AI and M Empire, with participation from a group of deep-tech angel investors.
We're thrilled to announce that MaxContact has acquired Curious Thing's technology and assets, significantly enhancing our AI capabilities while maintaining our commitment to balancing technology with meaningful human connections.
Company ecosystem snapshot: 3 September 2026. Funding is recorded in USD; filed accounts retain their stated currency and reporting basis. Each section identifies its own coverage. The news and research behind these sections is explorable in Prism.
