Industry landscapes
Industry report

Funding and advertised pay are reported in USD; filed accounts retain their stated source currency and basis.

Exchange-rate basis

Indicative conversions use ECB reference rates dated 2026-09-14, applied consistently across all periods. They are not historical exchange rates. Indian rupees may use crore (1 crore = 10 million); other currencies use K, M and B. CSV downloads, source documents and quoted news headlines retain their original currencies.

THE SAN FRANCISCO EDITION 2026

San Francisco’s
customer support software industry,
in focus.

The companies, capital and talent shaping customer support software in San Francisco. Find the leaders. Understand the segments. See where the activity is.

Snapshot: Funding in USD
Illustrated cover for Customer Support Software Industry Landscape of San Francisco
US
COMPANIES · CAPITAL · TALENT

An industry ecosystem,
measured in context.

Customer Support Software illustration
MEET THE COMPANIES

Explore San Francisco’s customer support software leaders

24 featured companies from the funding, hiring, revenue and team-size leaderboards.

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Customer Support Software company highlights in San Francisco, snapshot 4 September 2026
Company
Zendeskzendesk.com$1.59B11 roles69$1.34BFYFY2021 filing
Sierrasierra.ai$1.58B———
Twiliotwilio.com$1.34B9 roles2,563$5.07BFYFY2025 filing
Gupshupgupshup.ai$545.84M———
Talkdesktalkdesk.com$500.85M—1,441—
Intercomintercom.com$491.75M6 roles285—
Decagondecagon.ai$446M7 roles——
Amplitudeamplitude.com$337.18M6 roles492$343.21MFYFY2025 filing
ServiceSourceservicesource.com—10 roles1,264$195.7MFYFY2021 filing
Mixpanelmixpanel.com—7 roles439—
Gorgiasgorgias.com—5 roles40—
Crestacresta.com——54—
Enterpretenterpret.com——34—
Gainsightgainsight.com——628—
Gupshupgupshup.io——1,131—
Helpshifthelpshift.com——101—
Justcalljustcall.io——20—
Outsetoutset.ai——5—
Sightcallsightcall.com——100—
Smallest.aismallest.ai———Financial figure available in RadarView in Radar
SplitMetricssplitmetrics.com——139—
UJETujet.cx——202—
User Testingusertesting.com——557—
Voiceflowvoiceflow.com——73—
24 featured companies

Locked revenue figures are available in Radar; the eight company financial previews stay the same throughout this page. A dash means the figure is outside these featured lists. Revenue years vary by company; the figures are not a like-for-like revenue comparison. Compare annual accounts ↗

Company discovery

Recorded evidence only
THE KEY SIGNALS

Customer Support Software industry KPIs in San Francisco

A few useful ratios bring the size of this ecosystem into perspective.

4 September 2026
Hiring participation12.8%

36 of 281 tracked companies have open roles.

Funding participation52.3%

147 of 281 tracked companies have a recorded round.

Top 3 funding share42.4%

Share of disclosed capital received by the three largest recorded recipients.

Median disclosed round$7M

Midpoint of 244 rounds with a disclosed amount.

Scale is concentrated. Opportunity is broader. The three largest funding recipients hold 42.4% of disclosed capital, while 47.7% of tracked companies have no recorded funding round.

Explore the segments →
CAPITAL & COMPANY FORMATION

How San Francisco customer support software has grown

Recorded company formation and disclosed funding across the complete annual series shown.

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2016 — 2025

Disclosed funding by year

Sum of recorded funding rounds · USD

San Francisco customer support software
$0$446.46M$892.91M$1.34B$1.79B2016: $200.52M20162017: $232.28M20172018: $1.51B20182019: $196.58M20192020: $1.57B20202021: $1.36B20212022: $535.62M20222023: $86.38M20232024: $764.1M20242025: $1B2025
View the numbers
Annual customer support software funding and company formation in San Francisco
YearFunding (USD)FoundedRaising
2016$200.52M1921
2017$232.28M1417
2018$1.51B1018
2019$196.58M1215
2020$1.57B1919
2021$1.36B1521
2022$535.62M2120
2023$86.38M3819
2024$764.1M2232
2025$1B1322
WHERE CAPITAL SITS

Funding concentration

Share of all disclosed company funding.

  • Zendesk14.9%
  • Sierra14.9%
  • Twilio12.6%
  • Other companies57.6%

Funding by stage

277 recorded rounds since 2016

NUMBER OF ROUNDS
Seed & Angel134 48.4%
Series A–B79 28.5%
Series C+ / PE46 16.6%
Grants, debt & other18 6.5%

Recent recorded rounds

Latest recorded rounds · USD
3 rounds

Swipe or scroll horizontally to browse.

Series E05/2026
Sierra $950M

Backed by Tiger Global Management and Google Ventures and others.

Seed05/2026
Champ $8.5M

Backed by Redpoint Ventures and Defy and others.

Conventional Debt03/2026
Intercom $250M

Backed by Hercules Capital.

Largest and notable recorded rounds

Each card is one recorded round
10 cards

Swipe or scroll horizontally to browse.

Series E05/2026
Sierrasierra.ai$950M

Backed by Tiger Global Management and Google Ventures and others.

Series F07/2021
Gupshupgupshup.ai$240M

Backed by Tiger Global Management and Fidelity Investments and others.

Series C07/2020
Talkdesktalkdesk.com$143.25M

Backed by Franklin Templeton India and Top Tier Capital Partners and others.

THE BUSINESS BEHIND THE ACTIVITY

Revenue, profitability & financial strength

Annual accounts for reporting companies linked to this landscape, on like-for-like currency and reporting bases.

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USD · millions · consolidated

Display conversions use the dated reference rates above. Where a verified rate is unavailable, figures retain their source currency. Each reporting cohort keeps its currency and accounting basis separate.

FY2025 · company accounts; aggregate reporting threshold not met · 2 reporting entities from 4 eligible matches.

Revenue in covered accounts—

Sum of reporting-entity revenue; not San Francisco market sales.

Net profit / loss—

Combined result for the same cohort.

Aggregate net margin—

Combined net income ÷ combined revenue.

Median company revenue—

The middle covered reporting entity.

Profitable entities—

None of 2 covered entities.

Top-five concentration—

Share of covered revenue from the five largest entities.

Annual account trend

Reported cohort totals by year; coverage is stated for every period.

Bar height shows revenue. Changes in coverage can affect totals.

Profitability has two perspectives

FY2025 · 2 reporting entities

Open the company accounts

Up to eight fixed company previews show financial amounts. Search and sort the wider company list, then continue in Radar.

2 reporting entities
Continue your financial research in Radar

Explore full company accounts and filings.

View financials in Radar ↗
SAN FRANCISCO · INDUSTRY COHORTS

How does customer support software compare?

Each pair uses the same year, currency and reporting basis. Cohort overlap is disclosed.

IndustryCovered / eligibleRevenue totalMedian revenueNet profit / lossAggregate marginProfitable shareOverlap

Available-account cohorts are not estimates of whole industries. Overlapping entities can occur in more than one cohort; do not add cohort totals.

Coverage, calculations & financial sources

Filed annual accounts for exact designated national identifiers. Every aggregate and peer pair uses one fiscal year, source currency and reporting basis; periods, coverage and overlap are explicit; 2026 partials are excluded.

The same up to eight reporting entities remain open across years, filters and sorts. Other company figures are available in Radar.

Source currencies and accounting bases stay separate. Missing accounts are excluded rather than treated as zero. Exact reporting periods appear on company previews. Annual totals can change with coverage and do not measure growth of a fixed company cohort.

DIGITAL FOOTPRINT

Web traffic, app reach and release cadence

How the San Francisco companies on this page show up online: the sites people visit, the apps they install, and how often those apps ship.

Busiest websites

13 of the 281 companies on this page carry a measured traffic record (4.6%); these are the largest of those, by monthly visits. The median among them is 429,339 visits.

CompanyMonthly visitsAuthorityMobile
Zendeskzendesk.com112,626,8367865.2%
Twiliotwilio.com8,733,4466730.3%
Justcalljustcall.io921,4884915%
Gladlygladly.com597,0522914.5%
Cannycanny.io541,0064242.4%
Outsetoutset.ai443,8933373.4%
ChatFuelchatfuel.com429,3394170.7%
Clerkclerk.chat348,058512.8%
Voiceflowvoiceflow.com252,6054434.9%
Plivoplivo.com185,0583938.3%

Visits and authority are third-party web estimates, not company-reported figures.

Most-installed apps

24 of these companies (8.5%) publish at least one Android app — 245 apps in all, carrying 670.3M installs between them.

Installs are lifetime totals to date at the June 2026 store reading — a measure of reach, not of people using an app today.

App reach by segment

The busiest app inside each of this page’s own segments, with the quarterly release trend behind it (2024Q1–2026Q2).

SegmentAppsInstallsLeading appRelease trend
Customer Service Software234659.3MCoin Master 345M
Customer Success Management177513MZINIO - Magazine Newsstand 66.8M
Marketingtech1311MMega Photo 8.3M
Product Management Tools69.1MUserlytics 390.6K
Chatbots112.8MJustCall - Cloud Phone System 1.8M
E-Commerce Enablers32.2MZendesk Chat 418.1K
Artificial Intelligence41.8MSales Dialer by JustCall 6.4K
Sales Force Automation51.8MField Service Management 633

A company can carry several segment tags, so these rows overlap and should not be added together. Trend lines are zero-based and share one quarter grid, so a flat line is a quiet segment, not a missing one.

Release cadence by quarter

New apps published, beside apps whose most recent update landed in that quarter — the second bar is how much of the shelf is still being maintained.

2023Q2: 62023Q2: 12023Q22023Q3: 52023Q3: 42023Q32023Q4: 42023Q4: 22023Q42024Q1: 52024Q1: 22024Q12024Q2: 62024Q2: 02024Q22024Q3: 62024Q3: 112024Q32024Q4: 42024Q4: 92024Q42025Q1: 32025Q1: 42025Q12025Q2: 72025Q2: 52025Q22025Q3: 102025Q3: 202025Q32025Q4: 72025Q4: 272025Q42026Q1: 92026Q1: 362026Q1

Darker bars are new releases, lighter bars apps updated. 208 of 245 apps carry a release date. The series ends at 2026Q1, the last quarter that closed before the June 2026 reading.

INSIDE THE INDUSTRY

The San Francisco customer support software market map

Explore the segments behind the headline numbers.

Expand panel +

Where companies are building

Rank segments by scale, hiring or disclosed funding.

Enterprise tech274
Enterprise software249
Saas206
Artificial intelligence77
Customer service chatbots49
Ai as a service32
Deep tech31
Gtm software22
Business text messaging21
Product usage analytics18
Y combinator batches17
Commerce enablers15

Companies can sit in several segments. Counts and funding overlap.

SEGMENT TO EXPLORE

Enterprise tech

The largest measured segment in this report snapshot.

274companies
12.8%have hiring activity

35 companies hiring · $10.41B disclosed funding

Explore in Radar

How companies make money

Common revenue models; a company can use more than one.

Subscription269
Advertising11
E-commerce - service9
Commission on transaction5
Fee-for-service4
THE COMPANIES IN MOTION

Who is listing, hiring leaders, launching and winning work

Recorded corporate activity linked to companies in this landscape.

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Recent corporate headlines 10 dated reports
Funding roundsintercom.com ↗

Irish unicorn Intercom has raised $250m in debt to help fund its AI agents.

Funding roundsdecagon.ai ↗

Decagon Raises $250M in Series D Funding for AI Customer Support Agents

Mergers & acquisitionsamplitude.com ↗

Amplitude, a digital analytics platform, is acquiring InfiniGrow, an AI analytics platform designed to help marketing teams measure, forecast, and optimize their impact on revenue.

Funding roundswake.com ↗

Wake recently closing a pre-Series A round co-led by Signite Partners and The Ventures. The investment sum is undisclosed

Mergers & acquisitionszendesk.com ↗

Zendesk has acquired enterprise search provider Unleash

Funding roundsgiga.ai ↗

Giga AI raised $61 million in a funding round led by Redpoint Ventures with participation from Y Combinator and Nexus Venture Partners.

Mergers & acquisitionsujet.cx ↗

UJET, a San Francisco-based company that sells AI-powered contact center technology, has acquired Spiral, a Seattle startup that helps businesses analyze customer conversations.

Mergers & acquisitionstwilio.com ↗

Twilio has entered into an agreement to acquire Stytch, an identity platform for AI agents.

Funding roundschatfuel.com ↗

Chatfuel, a San Francisco, CA-based AI-native operating system for service SMBs, has raised $1.5 million in Seed funding.

Mergers & acquisitionspreact.com ↗

By acquiring Sci-Net, alongside Makutu in September of this year and Dynamics 365 specialist Preact in 2022, ANS continues to expand the depth and breadth of expertise available to its customers.

Full recorded event mix

Top 10 categories among 296 recorded events in the 24-month window.

New products
75
Leadership moves
63
Funding rounds
56
Earnings
44
Mergers & acquisitions
33
Company announcements
8
Layoffs
7
Capital infusions
5
Buyback
2
Lawsuit
1
5 activity cards

Swipe or scroll horizontally to browse.

IPO pipeline

1 companies with recorded IPO activity

Gupshup ↗

IPO1 reports

Leadership moves

9 tracked people moves

Ryan Roland

Appointment Chief Financial Officer

Zendesk ↗
Bikram Mazumdar

Appointment Vice President, Asia

Neal Gottsacker

Appointment Chief Technology Officer

Gainsight ↗
Ozlem Yuksel

Appointment Executive Vice President of Go-to-Market (GTM) Strategy & Operations

Twilio ↗
Doug Robinson

Appointment Class I director

Gainsight ↗
Paul Sheppard

Appointment Chief Financial Officer

Gainsight ↗
Emily Singer

Appointment Senior Vice President of Corporate Marketing

Zendesk ↗
Craig Flower

Appointment Chief Operating Officer

Product launches

Products, platforms and features in the recorded window

Gupshup ↗
Superclaw

On‑device AI Agent

Gupshup ↗
Gupshup Superagent

AI Agent

UJET ↗
Google Agent Assist

AI‑assisted agent tools

UJET ↗
Google CX Agent Studio

Low‑code/no‑code agent builder

Zendesk ↗
Outcome-based Pricing Model

Pricing Model

Cresta ↗
Cresta Knowledge Agent

Customer Experience AI

UserTesting for Figma

Customer insights platform integration

Cresta ↗
Agent Operations Center

AI-powered customer experience solution

Workforce actions

3 companies with reported reductions

Zendesk ↗

60 rolesautomation pressures

Gupshup ↗

300 rolesacquisitions, profitability focus

Twilio ↗

Scale not stated rolesbusiness downturn

Litigation

1 tracked suits

Company
amplitude v Amplitude, Inc. officers and directors

False and/or misleading statements regarding growth strategy and revenue accelerationClass Action ·

Earnings pulse

Reported company results in the recorded window.

2companies
45period observations
11.0%median reported growth

Median across 39 reported growth observations; companies may contribute multiple periods.

Mergers and acquisitions

Company-linked deal reports; status is preserved as recorded.

Acquirer → targetStatusDateValue / context
Streem→selerioAnnounced2026-05-23Not stated in snapshot
Zendesk→klausCompleted2026-04-16Not stated in snapshot
Twilio→zipwhipCompleted2026-04-14$850.0M
Zendesk→Forethought AI ↗Announced2026-03-31Not stated in snapshot
Zendesk→ultimateAnnounced2026-03-11Not stated in snapshot
Zendesk→momentiveTerminated2026-02-25$4.0B

A discussion or rumour is not a completed transaction. An unstated value is not zero.

PEOPLE & OPPORTUNITY

The talent market

2,551 postings in the preceding 12 months. The full 3,758-posting snapshot covers 67 employers.

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Most advertised job titles

Nanny155
Babysitter47
Infant Babysitter32
Evening Babysitter For Young Children27
Sales Engineer23
Store Cleaning Associate22
0 internship postings

196 tracked postings mention remote work.

The seniority mix

855 postings specify a level.

unspecified
2,903
manager
453
senior
243
lead
96
entry
54
intern
9

Skills employers mention

Top skills across 3,758 tracked postings in the available jobs snapshot.

React
120
Typescript
110
Ai
87
Python
71
Salesforce
60
Apis
60
Go
58
Llms
56
Gcp
54
Sql
49
ADVERTISED PAY$158.0K/ year

Median across 276 postings with pay data, expressed in USD.

THE PEOPLE BUILDING THE FIELD

Founders and leaders

297 founders and chief executives across 164 companies.

Expand panel +
12 profiles

Swipe or scroll horizontally to browse.

Education networks

101 profiles with education records.

Stanford University
16
Harvard University
12
Massachusetts Institute of Technology
11
University of California (Berkeley)
9
IIT Kharagpur
5
University of Toronto
4
Harvard Business School
4
Duke University
3

Prior employers

34 profiles with prior-work records.

Google
13
Facebook
5
Amazon
4
Microsoft
4
Airbnb
3
Uber
2
Goldman Sachs
2
Apple
1

Profiles cover recorded founders and leaders; contact details remain in Radar.

UNDERSTAND THE LANDSCAPE

Customer Support Software in San Francisco: key questions

Clear definitions for making better comparisons.

What does this landscape measure?

It measures the tracked company ecosystem, recorded funding, hiring and other available evidence. It is not a market-size estimate.

Can segment counts be added together?

No. A company can belong to several segments, so segment counts and funding can overlap.

What does a missing figure mean?

A dash or unavailable panel means the current reviewed source snapshot does not support that figure.

Company ecosystem snapshot: 4 September 2026. Funding is recorded in USD; filed accounts retain their stated currency and reporting basis. Each section identifies its own coverage. The news and research behind these sections is explorable in Prism.

Canonical landscape ↗
Coming soon