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Funding and advertised pay are reported in USD; filed accounts retain their stated source currency and basis.

Exchange-rate basis

Indicative conversions use ECB reference rates dated 2026-09-14, applied consistently across all periods. They are not historical exchange rates. Indian rupees may use crore (1 crore = 10 million); other currencies use K, M and B. CSV downloads, source documents and quoted news headlines retain their original currencies.

THE THE UNITED STATES EDITION 2026

the United States’s
customer support software industry,
in focus.

The companies, capital and talent shaping customer support software in the United States. Find the leaders. Understand the segments. See where the activity is.

Explore in Radar Read the key signals
Snapshot: Funding in USD
Illustrated cover for Customer Support Software Industry Landscape of the United States
US
COMPANIES · CAPITAL · TALENT

An industry ecosystem,
measured in context.

Customer Support Software illustration
Companies tracked 2,030Customer Support Software ecosystem in the United States Disclosed funding $39.2B565 companies · all recorded rounds Companies hiring 155With open roles at the snapshot Tracked open roles 49420 employers posted in the preceding 30 days
MEET THE COMPANIES

Explore the United States’s customer support software leaders

24 featured companies from the funding, hiring, revenue and team-size leaderboards.

Expand panel +
Explore the full landscape
Customer Support Software company highlights in the United States, snapshot 30 August 2026
Company
RingCentralringcentral.com$3.22B10 roles497—
Genesysgenesys.com$3B—677—
Zendeskzendesk.com$1.59B12 roles69$1.34BFYFY2021 filing
Sierrasierra.ai$1.58B———
Twiliotwilio.com$1.34B—2,563$5.07BFYFY2025 filing
Vonagevonage.com$1.21B—1,089—
West Technology Groupwest.com$1.05B—79—
Five9five9.com$992.85M10 roles1,513$1.15BFYFY2025 filing
ActiveCampaignactivecampaign.com—11 roles705—
Adobe Targetadobe.com—11 roles——
Amazon Connectaws.amazon.com—11 roles87—
Netominetomi.com—11 roles51—
ServiceSourceservicesource.com—11 roles1,264$195.7MFYFY2021 filing
84.51˚8451.com——1,495—
Amplitudeamplitude.com——492$343.21MFYFY2025 filing
Avayaavaya.com——7,090—
Dialpaddialpad.com——1,114—
FocusVisionfocusvision.com——203—
Helpshifthelpshift.com——101—
LiveChatlivechat.com——271—
Marchexmarchex.com——173$45.42MFYFY2025 filing
Medalliamedallia.com——1,531—
Nextivanextiva.com——1,305—
Outreachoutreach.io——1,023—
24 featured companies

Locked revenue figures are available in Radar; the eight company financial previews stay the same throughout this page. A dash means the figure is outside these featured lists. Revenue years vary by company; the figures are not a like-for-like revenue comparison. Compare annual accounts ↗

Company discovery

Recorded evidence only
THE KEY SIGNALS

Customer Support Software industry KPIs in the United States

A few useful ratios bring the size of this ecosystem into perspective.

30 August 2026
Hiring participation7.6%

155 of 2,030 tracked companies have open roles.

Funding participation30.7%

623 of 2,030 tracked companies have a recorded round.

Top 3 funding share19.9%

Share of disclosed capital received by the three largest recorded recipients.

Median disclosed round$5.27M

Midpoint of 987 rounds with a disclosed amount.

Scale is concentrated. Opportunity is broader. The three largest funding recipients hold 19.9% of disclosed capital, while 69.3% of tracked companies have no recorded funding round.

Explore the segments →
CAPITAL & COMPANY FORMATION

How the United States customer support software has grown

Recorded company formation and disclosed funding across the complete annual series shown.

Expand panel +
2016 — 2025

Disclosed funding by year

Sum of recorded funding rounds · USD

the United States customer support software
$0$2.09B$4.17B$6.26B$8.34B2016: $2.03B20162017: $829.17M20172018: $3B20182019: $2.47B20192020: $6.3B20202021: $7.32B20212022: $2.22B20222023: $516.91M20232024: $2.01B20242025: $3.72B2025
View the numbers
Annual customer support software funding and company formation in the United States
YearFunding (USD)FoundedRaising
2016$2.03B14582
2017$829.17M13880
2018$3B11886
2019$2.47B12293
2020$6.3B14786
2021$7.32B92112
2022$2.22B8799
2023$516.91M15063
2024$2.01B10377
2025$3.72B7758
WHERE CAPITAL SITS

Funding concentration

Share of all disclosed company funding.

  • RingCentral8.2%
  • Genesys7.7%
  • Zendesk4.1%
  • Other companies80.1%

Funding by stage

1,158 recorded rounds since 2016

NUMBER OF ROUNDS
Seed & Angel512 44.2%
Series A–B360 31.1%
Series C+ / PE170 14.7%
Grants, debt & other116 10.0%

Recent recorded rounds

Latest recorded rounds · USD
8 rounds

Swipe or scroll horizontally to browse.

Series E05/2026
Sierra $950M

Backed by Tiger Global Management and Google Ventures and others.

Seed05/2026
Champ $8.5M

Backed by Redpoint Ventures and Defy and others.

Series C04/2026
Netomi $110M

Backed by Accenture and Adobe and others.

Conventional Debt03/2026
Intercom $250M

Backed by Hercules Capital.

Series C03/2026
Isara $94M

Backed by Amity Ventures and Michael Ovitz and others.

Conventional Debt03/2026
ASAPP $24.1M

Backed by .

Series A03/2026
Nurix $14.71M

Backed by Prosus.

Series B03/2026
Gnani.ai $10M

Backed by Aavishkaar Capital and Info Edge Ventures.

Largest and notable recorded rounds

Each card is one recorded round
10 cards

Swipe or scroll horizontally to browse.

Series E05/2026
Sierrasierra.ai$950M

Backed by Tiger Global Management and Google Ventures and others.

Series E08/2025
EliseAIeliseai.com$250M

Backed by Andreessen Horowitz and Bessemer Venture Partners and others.

THE BUSINESS BEHIND THE ACTIVITY

Revenue, profitability & financial strength

Annual accounts for reporting companies linked to this landscape, on like-for-like currency and reporting bases.

Expand panel +
USD · millions · consolidated

Display conversions use the dated reference rates above. Where a verified rate is unavailable, figures retain their source currency. Each reporting cohort keeps its currency and accounting basis separate.

FY2022 · annual statements grouped by reported fiscal year; exact entity periods remain on preview rows · 10 reporting entities from 15 eligible matches.

Revenue in covered accounts$7,886.4m

Sum of reporting-entity revenue; not the United States market sales.

Net profit / loss$-2,922.8m

Combined result for the same cohort.

Aggregate net margin-37.1%

Combined net income ÷ combined revenue.

Median company revenue$441.5m

The middle covered reporting entity.

Profitable entities+10.0%

1 of 10 covered entities.

Top-five concentration+89.7%

Share of covered revenue from the five largest entities.

Annual account trend

Reported cohort totals by year; coverage is stated for every period.

Bar height shows revenue. Changes in coverage can affect totals.

Profitability has two perspectives

FY2022 · 10 reporting entities

Open the company accounts

Up to eight fixed company previews show financial amounts. Search and sort the wider company list, then continue in Radar.

10 reporting entities
Continue your financial research in Radar

Explore full company accounts and filings.

View financials in Radar ↗
THE UNITED STATES · INDUSTRY COHORTS

How does customer support software compare?

Each pair uses the same year, currency and reporting basis. Cohort overlap is disclosed.

IndustryCovered / eligibleRevenue totalMedian revenueNet profit / lossAggregate marginProfitable shareOverlap

Available-account cohorts are not estimates of whole industries. Overlapping entities can occur in more than one cohort; do not add cohort totals.

Coverage, calculations & financial sources

Filed annual accounts for exact designated national identifiers. Every aggregate and peer pair uses one fiscal year, source currency and reporting basis; periods, coverage and overlap are explicit; 2026 partials are excluded.

The same up to eight reporting entities remain open across years, filters and sorts. Other company figures are available in Radar.

Source currencies and accounting bases stay separate. Missing accounts are excluded rather than treated as zero. Exact reporting periods appear on company previews. Annual totals can change with coverage and do not measure growth of a fixed company cohort.

DIGITAL FOOTPRINT

Web traffic, app reach and release cadence

How the the United States companies on this page show up online: the sites people visit, the apps they install, and how often those apps ship.

Busiest websites

79 of the 2,030 companies on this page carry a measured traffic record (3.9%); these are the largest of those, by monthly visits. The median among them is 429,339 visits.

CompanyMonthly visitsAuthorityMobile
Zendeskzendesk.com112,626,8367865.2%
Qualtricsqualtrics.com52,513,7966756.4%
RingCentralringcentral.com10,578,215669.9%
Twiliotwilio.com8,733,4466730.3%
Quoquo.com7,935,788524%
QuestionProquestionpro.com6,014,1586577.3%
Five9five9.com4,956,3995153.1%
Sprinklrsprinklr.com3,902,9525358.1%
FocusVisionfocusvision.com3,357,0612981%
InMomentinmoment.com2,612,8154975.9%

Visits and authority are third-party web estimates, not company-reported figures.

Most-installed apps

207 of these companies (10.2%) publish at least one Android app — 588 apps in all, carrying 696.4M installs between them.

AppInstallsRatingStore category
Coin MasterZendesk345M4.8Casual
ZINIO - Magazine NewsstandZendesk66.8M4.3News & Magazines
Guns of Boom Online PvP ActionHelpshift61.5M4.2Action
diep.ioZendesk32.7M3.2Action
FOX Sports MXZendesk14.3M4.2Sports
Paradise IslandHelpshift14.1M4.1Simulation
Rainbow Six MobileHelpshift13.3M4.4Action
Mirrors of AlbionHelpshift12.6M3.8Adventure
Crayola Scribble Scrubbie PetsZendesk11.1M3.8Casual
All in Hole: Black Hole GamesHelpshift9.5M4.8Puzzle

Installs are lifetime totals to date at the June 2026 store reading — a measure of reach, not of people using an app today.

App reach by segment

The busiest app inside each of this page’s own segments, with the quarterly release trend behind it (2024Q1–2026Q2).

SegmentAppsInstallsLeading appRelease trend
Customer Service Software514683MCoin Master 345M
Customer Success Management284523.8MZINIO - Magazine Newsstand 66.8M
Marketingtech6913.5MMega Photo 8.3M
Product Management Tools139.9MDscout 729.7K
Enterprise Collaboration398MRingCentral 3.6M
Chatbots585MJustCall - Cloud Phone System 1.8M
Cybersecurity534.3MVonage Home Extensions - VoIP 1.2M
Artificial Intelligence453.3MDialpad 590.3K

A company can carry several segment tags, so these rows overlap and should not be added together. Trend lines are zero-based and share one quarter grid, so a flat line is a quiet segment, not a missing one.

Release cadence by quarter

New apps published, beside apps whose most recent update landed in that quarter — the second bar is how much of the shelf is still being maintained.

2023Q2: 102023Q2: 32023Q22023Q3: 162023Q3: 72023Q32023Q4: 132023Q4: 72023Q42024Q1: 112024Q1: 32024Q12024Q2: 202024Q2: 72024Q22024Q3: 172024Q3: 262024Q32024Q4: 82024Q4: 162024Q42025Q1: 142025Q1: 72025Q12025Q2: 182025Q2: 142025Q22025Q3: 252025Q3: 622025Q32025Q4: 202025Q4: 752025Q42026Q1: 212026Q1: 822026Q1

Darker bars are new releases, lighter bars apps updated. 535 of 588 apps carry a release date. The series ends at 2026Q1, the last quarter that closed before the June 2026 reading.

INSIDE THE INDUSTRY

The the United States customer support software market map

Explore the segments behind the headline numbers.

Expand panel +

Where companies are building

Rank segments by scale, hiring or disclosed funding.

Enterprise tech1,963
Enterprise software1,787
Saas1,506
Artificial intelligence385
Customer service chatbots322
Business text messaging184
Ai as a service167
Gtm software129
Deep tech115
Consumer digital96
Commerce enablers90
Conversion rate optimization75

Companies can sit in several segments. Counts and funding overlap.

SEGMENT TO EXPLORE

Enterprise tech

The largest measured segment in this report snapshot.

1963companies
7.7%have hiring activity

152 companies hiring · $38.42B disclosed funding

Explore in Radar

How companies make money

Common revenue models; a company can use more than one.

Subscription1,843
Fee-for-service113
Advertising86
E-commerce - service82
Commission on transaction61
E-commerce - product14
Physical commerce8
Affiliate marketing3
THE COMPANIES IN MOTION

Who is listing, hiring leaders, launching and winning work

Recorded corporate activity linked to companies in this landscape.

Expand panel +
Recent corporate headlines 10 dated reports
Funding roundsnetomi.com ↗

Netomi has now raised a total of $217M in total equity funding and is backed by Accenture Ventures, Adobe Ventures, Demis Hassabis, Fin Capital, Gokul Rajaram, Greg Brockman, Henry Kravis, Justin Wexler, Metis Strategy, Mustafa Suleyman, Naver Ventures, Nikesh Arora, Silver Lake Waterman, SLW, and WndrCo.

Mergers & acquisitionsadobe.com ↗

Adobe has completed its acquisition of Semrush Holdings

Mergers & acquisitionsliveperson.com ↗

SoundHound AI, Inc. (Nasdaq: SOUN) announced on April 21, 2026, a definitive agreement to acquire LivePerson, Inc. (Nasdaq: LPSN).

Mergers & acquisitionssanas.ai ↗

The acquisition enables Sanas to expand its capabilities in voice AI and communication technology.

Funding roundshellotars.com ↗

Gasgoo Munich- Gasgoo has learned that TARS has officially closed a $455 million (roughly 3.1 billion yuan) Pre-A funding round.

Mergers & acquisitionsfocusvision.com ↗

EQT, a leading global private equity group, has worked with FocusVision’s management team to acquire the market research company.

Funding roundsuniphore.com ↗

Uniphore leads with nearly $985 million in total funding and a $2.5 billion valuation.

Mergers & acquisitionsrezolve.ai ↗

Rezolve announced on April 8 that it would take its offer directly to Commerce.com shareholders.

Mergers & acquisitionscatalyst.io ↗

Catalyst Bancorp, Inc. has agreed to acquire Lakeside Bancshares, Inc. in an all-cash transaction valued at $41.1 million.

Funding roundsgnani.ai ↗

Voice AI startup Gnani.ai has raised $10 million in a funding round led by impact investor Aavishkaar Capital, as the company looks to expand its business internationally and improve its R&D capabilities.

Full recorded event mix

Top 10 categories among 1,984 recorded events in the 24-month window.

New products
493
Leadership moves
430
Earnings
306
Company announcements
153
Contracts
146
Funding rounds
143
Mergers & acquisitions
143
Capital infusions
41
Job creation
33
Lawsuit
21
7 activity cards

Swipe or scroll horizontally to browse.

Leadership moves

110 tracked people moves

Shamik Basu

Appointment Leader, Adobe Creative Products Group Engineering and Product Management (India)

Manoj Nagpal

Appointment Vice President, Global Delivery Center and Shared Services

Shantanu Narayen

Resignation Previously Chief Executive Officer

Journey ↗
Joe Watkins

Appointment Head of AI and Data

Ryan Roland

Appointment Chief Financial Officer

Fullstory ↗
Lindsay Bayuk

Appointment Chief Marketing Officer

Five9 ↗
Jay Lee

Appointment Chief Marketing and Growth Officer

Dev Rev ↗
Adnan Bhutta

Appointment go-to-market lead

Product launches

Products, platforms and features in the recorded window

Amazon Connect Talent

Contact‑center hiring platform

Amazon Quick Desktop

AI productivity desktop application

unitQ ↗
unitQ Unified Platform

AI Quality Intelligence

Dedicated canvas interface

Feature

Brand Intelligence system

Brand Intelligence

Gupshup ↗
Gupshup Superagent

AI Agent

Gupshup ↗
Superclaw

On‑device AI Agent

UJET ↗
Google CX Agent Studio

Low‑code/no‑code agent builder

Workforce actions

10 companies with reported reductions

30,000 rolescost reduction

Pendo ↗

90 rolesAI investment restructuring

Zendesk ↗

60 rolesautomation pressures

Gupshup ↗

300 rolesacquisitions, profitability focus

Avaya ↗

30.0% rolesongoing struggles

Twilio ↗

1,500 rolesovercapacity

Litigation

19 tracked suits

Company
microsoft v openai, amazon web services

breach of contract over API routing between Microsoft and OpenAICivil ·

Company
catalyst v N, A

bankruptcy filingRegulatory · Filed

Earnings pulse

Reported company results in the recorded window.

26companies
339period observations
11.0%median reported growth

Median across 237 reported growth observations; companies may contribute multiple periods.

Mergers and acquisitions

Company-linked deal reports; status is preserved as recorded.

Acquirer → targetStatusDateValue / context
Streem→selerioAnnounced2026-05-23Not stated in snapshot
ifs→TheLoops ↗Announced2026-05-01Not stated in snapshot
Adobe Target→semrushCompleted2026-04-29Not stated in snapshot
SoundHound AI→LivePerson ↗Announced2026-04-27$43.0M
Sanas→tomato.aiAnnounced2026-04-19Not stated in snapshot
Zendesk→klausCompleted2026-04-16Not stated in snapshot

A discussion or rumour is not a completed transaction. An unstated value is not zero.

PEOPLE & OPPORTUNITY

The talent market

6,321 postings in the preceding 12 months. The full 10,552-posting snapshot covers 274 employers.

Expand panel +

Most advertised job titles

Nanny155
Babysitter47
Account Executive36
Software Engineer34
Sales Development Representative34
Infant Babysitter32
7 internship postings

707 tracked postings mention remote work.

The seniority mix

3,005 postings specify a level.

unspecified
7,547
manager
1,447
senior
1,065
lead
353
entry
83
intern
57

Skills employers mention

Top skills across 10,552 tracked postings in the available jobs snapshot.

Python
282
Aws
233
Sql
207
React
199
Typescript
189
Salesforce
171
Excel
147
Javascript
141
Saas
132
Ai
130
ADVERTISED PAY$115.0K/ year

Median across 722 postings with pay data, expressed in USD.

Salary by seniority

manager$130.0K/ year118 postings
senior$158.4K/ year87 postings

Advertised posting medians do not describe all employees or roles.

THE PEOPLE BUILDING THE FIELD

Founders and leaders

1,437 founders and chief executives across 963 companies.

Expand panel +
12 profiles

Swipe or scroll horizontally to browse.

Education networks

302 profiles with education records.

Stanford University
47
Harvard University
28
Massachusetts Institute of Technology
25
Harvard Business School
18
IIT Delhi
16
University of California (Berkeley)
15
Cornell University
13
University of Pennsylvania
12

Prior employers

121 profiles with prior-work records.

Google
37
Microsoft
18
Amazon
15
Facebook
8
McKinsey
7
Cisco
6
Zoho
5
Salesforce
5

Profiles cover recorded founders and leaders; contact details remain in Radar.

DEMAND, SUPPLY & PLACE

Where demand signals run ahead of mapped supply — the United States

Compare demand signals in the United States’s newsflow with the customer support software categories mapped to each signal.

Expand panel +
HOW TO READ THE GAP

Signal percentile − supply percentile = gap in percentile points. Positive gaps highlight questions to investigate. A high signal can reflect spending pressure or access friction, as well as potential demand.

The comparison is relative to the signal families on this page. A supply percentile of zero means the lowest relative reading, not zero companies. It is a prioritisation clue, not measured market size or unmet demand.

COMPARISON PERIOD2025-07-01 to 2026-07-01Against 2024-07-01 to 2025-07-01Explore the signals ↓

The opportunity, in one view

Signal and mapped-supply percentiles, their gap, and change in the signal’s article share.

Swipe horizontally to compare all columns →

8 the United States demand signals compared with mapped customer support software supply
Signal familySignal percentileSupply percentileRelative gapGap (points)Signal share vs prior year
AI-assisted development ↗Adoption Shift50.00.0+50.0+192.0%
Cloud & platform build-out ↗Infrastructure Shift85.750.0+35.7+88.4%
Open-source momentum ↗Ecosystem Signal35.7100.0-64.3+40.2%
Security incidents & breaches ↗Risk Pressure42.9—No matching category—+22.2%
API economy ↗Integration Demand7.1—No matching category—+7.5%
Outages & reliability incidents ↗Risk Pressure35.7—No matching category—+48.6%
Tech workforce shifts ↗Spending Pressure85.7—No matching category—+78.1%
Data & privacy regulation ↗Compliance Pressure57.1—No matching category—+55.4%

Showing all 8 signals. Select a family for its history and mapped categories.

Where the signals are loudest

All 12 city readings for these demand families in the comparison geography. the United States is highlighted.

Mentions per 10,000 articles

Each city’s reading is a share of its own coverage.

Iowa127.1

Cloud & platform build-out · Tech workforce shifts · API economy

Oklahoma47.8

Cloud & platform build-out · Tech workforce shifts · Security incidents & breaches

Tennessee47.4

Tech workforce shifts · Security incidents & breaches · Data & privacy regulation

Arkansas46.4

Tech workforce shifts · Security incidents & breaches · Open-source momentum

Alabama42.6

Cloud & platform build-out · Tech workforce shifts · Security incidents & breaches

Oregon40.4

Tech workforce shifts · Data & privacy regulation · Security incidents & breaches

North Carolina40.3

Tech workforce shifts · Security incidents & breaches · Cloud & platform build-out

Nevada35.4

Cloud & platform build-out · Security incidents & breaches · Tech workforce shifts

Arizona32.1

Tech workforce shifts · Open-source momentum · Data & privacy regulation

Delaware30.6

Tech workforce shifts · Cloud & platform build-out · Open-source momentum

Kentucky28.6

Tech workforce shifts · Security incidents & breaches · Cloud & platform build-out

Indiana28.0

Tech workforce shifts · Cloud & platform build-out · Security incidents & breaches

Inside the leading signals

Open any signal for its quarterly history
ADOPTION SHIFTAI-assisted development+50.0percentile-point gap
THE OPERATING HYPOTHESIS

If AI writes more of the work, the tools teams buy can change with it.

0.75mentions per 10,000 articles+192.0%share change vs prior year

Mapped customer support software categories

  • Artificial Intelligence385
  • Ai As A Service167

Companies can appear in multiple categories; these counts are not a unique-company total.

Quarterly share of the United States coverage

Mentions per 10,000 articles · zero baseline

001112024Q3: 02024Q32024Q4: 02024Q42025Q1: 02025Q12025Q2: 02025Q22025Q3: 02025Q32025Q4: 02025Q42026Q1: 12026Q12026Q2: 02026Q2
View quarterly signal counts
AI-assisted development in the United States coverage
QuarterMentionsPer 10,000 articles
2024Q3150.09
2024Q4360.2
2025Q1640.26
2025Q2800.5
2025Q31370.5
2025Q41090.9
2026Q11561.08
2026Q2600.78

Where this signal concentrates in the comparison geography

Alabama5.3 / 10,000
Iowa3.7 / 10,000
INFRASTRUCTURE SHIFTCloud & platform build-out+35.7percentile-point gap
THE OPERATING HYPOTHESIS

Cloud and platform build-out can multiply the pipelines and environments a team must manage.

4.77mentions per 10,000 articles+88.4%share change vs prior year

Mapped customer support software categories

  • Saas1,506

Companies can appear in multiple categories; these counts are not a unique-company total.

Quarterly share of the United States coverage

Mentions per 10,000 articles · zero baseline

025792024Q3: 22024Q32024Q4: 12024Q42025Q1: 22025Q12025Q2: 32025Q22025Q3: 32025Q32025Q4: 82025Q42026Q1: 42026Q12026Q2: 42026Q2
View quarterly signal counts
Cloud & platform build-out in the United States coverage
QuarterMentionsPer 10,000 articles
2024Q34032.36
2024Q43351.89
2025Q16162.46
2025Q25643.54
2025Q39483.48
2025Q49778.1
2026Q16484.49
2026Q23594.66

Where this signal concentrates in the comparison geography

Iowa53.1 / 10,000
Oklahoma20.5 / 10,000
Nevada10.6 / 10,000
ECOSYSTEM SIGNALOpen-source momentum-64.3percentile-point gap
THE OPERATING HYPOTHESIS

Open-source momentum can seed the commercial layer around the projects teams adopt.

2.61mentions per 10,000 articles+40.2%share change vs prior year

Mapped customer support software categories

  • Enterprise Software1,787
  • Deep Tech115

Companies can appear in multiple categories; these counts are not a unique-company total.

Quarterly share of the United States coverage

Mentions per 10,000 articles · zero baseline

012342024Q3: 12024Q32024Q4: 12024Q42025Q1: 22025Q12025Q2: 12025Q22025Q3: 22025Q32025Q4: 22025Q42026Q1: 32026Q12026Q2: 22026Q2
View quarterly signal counts
Open-source momentum in the United States coverage
QuarterMentionsPer 10,000 articles
2024Q33031.78
2024Q42371.34
2025Q15542.21
2025Q23141.97
2025Q36742.47
2025Q42682.22
2026Q14643.21
2026Q21962.55

Where this signal concentrates in the comparison geography

Iowa9.9 / 10,000
Utah6.2 / 10,000
Oklahoma5.7 / 10,000
RISK PRESSURESecurity incidents & breaches—supply not mapped
THE OPERATING HYPOTHESIS

Breach pressure can push security into every buying decision.

4.71mentions per 10,000 articles+22.2%share change vs prior year

Mapped customer support software categories

This signal has no matching category in the page’s customer support software market map, so no supply percentile or gap is assigned.

Quarterly share of the United States coverage

Mentions per 10,000 articles · zero baseline

013462024Q3: 42024Q32024Q4: 32024Q42025Q1: 32025Q12025Q2: 42025Q22025Q3: 42025Q32025Q4: 52025Q42026Q1: 32026Q12026Q2: 52026Q2
View quarterly signal counts
Security incidents & breaches in the United States coverage
QuarterMentionsPer 10,000 articles
2024Q37694.51
2024Q46253.52
2025Q18383.35
2025Q26904.33
2025Q313434.93
2025Q46125.07
2026Q15453.78
2026Q23975.16

Where this signal concentrates in the comparison geography

Maine10.0 / 10,000
Iowa9.5 / 10,000
Nevada8.6 / 10,000
INTEGRATION DEMANDAPI economy—supply not mapped
THE OPERATING HYPOTHESIS

As products expose more APIs, managing, testing and securing them can compound.

0.8mentions per 10,000 articles+7.5%share change vs prior year

Mapped customer support software categories

This signal has no matching category in the page’s customer support software market map, so no supply percentile or gap is assigned.

Quarterly share of the United States coverage

Mentions per 10,000 articles · zero baseline

001112024Q3: 02024Q32024Q4: 02024Q42025Q1: 02025Q12025Q2: 02025Q22025Q3: 02025Q32025Q4: 12025Q42026Q1: 12026Q12026Q2: 12026Q2
View quarterly signal counts
API economy in the United States coverage
QuarterMentionsPer 10,000 articles
2024Q31000.59
2024Q4950.54
2025Q12350.94
2025Q21330.83
2025Q31270.47
2025Q41221.01
2026Q11541.07
2026Q2881.14

Where this signal concentrates in the comparison geography

Iowa12.5 / 10,000
Alabama5.0 / 10,000
Colorado2.1 / 10,000
RISK PRESSUREOutages & reliability incidents—supply not mapped
THE OPERATING HYPOTHESIS

When downtime makes news, reliability tooling can move up the buying list.

1.2mentions per 10,000 articles+48.6%share change vs prior year

Mapped customer support software categories

This signal has no matching category in the page’s customer support software market map, so no supply percentile or gap is assigned.

Quarterly share of the United States coverage

Mentions per 10,000 articles · zero baseline

011222024Q3: 12024Q32024Q4: 02024Q42025Q1: 02025Q12025Q2: 02025Q22025Q3: 02025Q32025Q4: 12025Q42026Q1: 12026Q12026Q2: 22026Q2
View quarterly signal counts
Outages & reliability incidents in the United States coverage
QuarterMentionsPer 10,000 articles
2024Q32271.33
2024Q41220.69
2025Q11220.49
2025Q21410.88
2025Q31130.41
2025Q42281.89
2026Q12401.66
2026Q21572.04

Where this signal concentrates in the comparison geography

Iowa11.7 / 10,000
Alabama3.6 / 10,000
Nevada2.5 / 10,000
SPENDING PRESSURETech workforce shifts—supply not mapped
THE OPERATING HYPOTHESIS

Hiring, visa and layoff cycles can resize teams — per-seat budgets tend to follow.

18.79mentions per 10,000 articles+78.1%share change vs prior year

Mapped customer support software categories

This signal has no matching category in the page’s customer support software market map, so no supply percentile or gap is assigned.

Quarterly share of the United States coverage

Mentions per 10,000 articles · zero baseline

061117222024Q3: 82024Q32024Q4: 112024Q42025Q1: 102025Q12025Q2: 112025Q22025Q3: 192025Q32025Q4: 192025Q42026Q1: 172026Q12026Q2: 192026Q2
View quarterly signal counts
Tech workforce shifts in the United States coverage
QuarterMentionsPer 10,000 articles
2024Q314918.75
2024Q4200011.28
2025Q1260410.41
2025Q2189511.89
2025Q3519519.06
2025Q4234119.4
2026Q1254417.62
2026Q2146819.07

Where this signal concentrates in the comparison geography

Tennessee35.8 / 10,000
Arkansas32.1 / 10,000
North Carolina25.4 / 10,000
COMPLIANCE PRESSUREData & privacy regulation—supply not mapped
THE OPERATING HYPOTHESIS

Privacy rules can land as engineering requirements — consent, data handling and audit tooling follow.

2.89mentions per 10,000 articles+55.4%share change vs prior year

Mapped customer support software categories

This signal has no matching category in the page’s customer support software market map, so no supply percentile or gap is assigned.

Quarterly share of the United States coverage

Mentions per 10,000 articles · zero baseline

012342024Q3: 12024Q32024Q4: 12024Q42025Q1: 22025Q12025Q2: 12025Q22025Q3: 22025Q32025Q4: 32025Q42026Q1: 32026Q12026Q2: 22026Q2
View quarterly signal counts
Data & privacy regulation in the United States coverage
QuarterMentionsPer 10,000 articles
2024Q32691.58
2024Q42141.21
2025Q16192.47
2025Q23071.93
2025Q36142.25
2025Q44163.45
2026Q15273.65
2026Q22202.86

Where this signal concentrates in the comparison geography

Oregon6.2 / 10,000
Arizona4.5 / 10,000
Iowa4.1 / 10,000
RESEARCH & CHANGING CONVERSATIONS

Related research and changing coverage

the United States customer support software coverage

Expand panel +
RESEARCH CONTEXT · 2021

Exploring the Profiles of Software Testing Jobs in the United States

IEEE Access

23 citations in the snapshot

RESEARCH CONTEXT · 2021

AI and DevOps in Information Technology and Its Future in the United States

SSRN Electronic Journal

14 citations in the snapshot

RESEARCH CONTEXT · 2024

The Integration of AI and Devops in the Field of Information Technology and Its Prospective Evolution in the United States

International Journal for Research in Applied Science and Engineering Technology

7 citations in the snapshot

RESEARCH CONTEXT · 2021

Global and Latin American female participation in evidence-based software engineering: a systematic mapping study

Journal of the Brazilian Computer Society

6 citations in the snapshot

What is growing in this coverage

the United States coverage of this page's demand families

KeywordRecent articlesPrior articlesShare change
cyber laws11850190.9%
cloud backup solutions4921187.6%
arch linux5125151.4%
green data centers200117110.7%
os portability1177397.5%
cost-effective trademarks644383.4%

Share changes describe coverage in the stated comparison periods, not search demand or market size.

GEOGRAPHIC FOOTPRINT

Where companies are based

Company counts, hiring and disclosed funding across the recorded hubs.

Expand panel +
8 cards

Swipe or scroll horizontally to browse.

UNDERSTAND THE LANDSCAPE

Customer Support Software in the United States: key questions

Clear definitions for making better comparisons.

What does this landscape measure?

It measures the tracked company ecosystem, recorded funding, hiring and other available evidence. It is not a market-size estimate.

Can segment counts be added together?

No. A company can belong to several segments, so segment counts and funding can overlap.

What does a missing figure mean?

A dash or unavailable panel means the current reviewed source snapshot does not support that figure.

KEEP EXPLORING

Put the United States in context

All landscapes ↗

Company ecosystem snapshot: 30 August 2026. Funding is recorded in USD; filed accounts retain their stated currency and reporting basis. Each section identifies its own coverage. The news and research behind these sections is explorable in Prism.

Canonical landscape ↗
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