Customer Support Software Landscape of the United States
2,030 Customer Support Software companies in the United States, in one picture: who is hiring, who is raising money, who founded them, where they are based and which skills employers want. Updated August 2026.
Who leads Customer Support Software in the United States
Shows the 2,030 tracked companies, highlighting the top hiring firms, best‑funded firms, and the number currently hiring (155) and those that have disclosed funding (565).
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Zendesk12last posted Jul 2026
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Amazon Connect11last posted Jun 2026
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ServiceSource11last posted Jun 2026
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ActiveCampaign11last posted Aug 2026
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Adobe Target11last posted Jun 2026
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Netomi11last posted Aug 2026
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Five910last posted Aug 2026
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RingCentral10last posted May 2026
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Genesys$3BSeries E · Jul 2025
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Sierra$1.6BSeries E · May 2026
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Twilio$1.3BPost IPO · Jul 2021
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Vonage$1.2BPost IPO · Jun 2019
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West Technology Group$1.1BPost IPO · Jan 2017
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Sprinklr$857.2MFY2022 filing
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Yext$446.6MFY2026 filing
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Amplitude$93.5MFY2025 filing
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Marchex$45.4MFY2024 filing
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Yellow.ai$29.6MFY2022 filing
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Uniphore$24.9MFY2022 filing
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eGain$23MFY2025 filing
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Provana2,043tracked employees
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84.51˚1,495tracked employees
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Nextiva1,305tracked employees
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Dialpad1,114tracked employees
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Outreach1,023tracked employees
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Rezolve AI3.8%134 tracked events
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Avaya3.6%127 tracked events
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Medallia3.0%107 tracked events
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FocusVisiontop 10kfocusvision.com
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LiveChattop 50klivechat.com
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tawk.totop 50ktawk.to
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Helpshifttop 50khelpshift.com
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SMGtop 50ksmg.com
See all 2,030 Customer Support Software companies in the United States
Filter by funding, headcount, hiring and location, and export the list.
How the Customer Support Software ecosystem in the United States grew, 2016–2025
Displays the annual count of companies founded from 2016 to 2025, with the highest year being 2023 at 150 new firms and 77 founded in 2025.
Where Customer Support Software companies in the United States are based
The Customer Support Software market map of the United States: what these companies actually do
Breaks down product sub‑categories, noting enterprise tech (1,963) and enterprise software (1,787) as the largest, and shows subscription (1,843) as the predominant revenue model.
The biggest kinds of Customer Support Software company, by how many we track.
- Enterprise Tech1,963 companies · $38.4B raised · 152 hiring
- Enterprise Software1,787 companies · $36.7B raised · 136 hiring
- SaaS1,506 companies · $33.9B raised · 115 hiring
- Artificial Intelligence385 companies · $10.3B raised · 40 hiring
- Customer Service Chatbots322 companies · $5.6B raised · 37 hiring
- Business Text Messaging184 companies · $229.2M raised · 8 hiring
- AI as a Service167 companies · $5.7B raised · 22 hiring
- Gtm Software129 companies · $2.7B raised · 18 hiring
- Deep Tech115 companies · $5.2B raised · 21 hiring
- Consumer Digital96 companies · $1.5B raised · 11 hiring
- Commerce Enablers90 companies · $779.1M raised · 6 hiring
- Conversion Rate Optimization75 companies · $1.7B raised · 6 hiring
Monetization
How Customer Support Software companies make money
How many companies earn revenue each way. Plenty use more than one model, so the counts add up to more than the sector.
Funding, M&A and the deals moving Customer Support Software in the United States
Counts 1,984 corporate events over the past two years, including 493 new‑product announcements and 430 key‑people updates.
- FundingNetomi has now raised a total of $217M in total equity funding and is backed by Accenture Ventures, Adobe Ventures, Demis Hassabis, Fin Capital, Gokul Rajaram, Greg Brockman, Henry Kravis, Justin Wexler, Metis Strategy, Mustafa Suleyman, Naver Ventures, Nikesh Arora, Silver Lake Waterman, SLW, and WndrCo.2026-05-04
- M&AAdobe has completed its acquisition of Semrush Holdings2026-04-28
- M&ASoundHound AI, Inc. (Nasdaq: SOUN) announced on April 21, 2026, a definitive agreement to acquire LivePerson, Inc. (Nasdaq: LPSN).2026-04-22
- M&AThe acquisition enables Sanas to expand its capabilities in voice AI and communication technology.2026-04-18
- FundingGasgoo Munich- Gasgoo has learned that TARS has officially closed a $455 million (roughly 3.1 billion yuan) Pre-A funding round.2026-04-16
- M&AEQT, a leading global private equity group, has worked with FocusVision’s management team to acquire the market research company.2026-04-13
- FundingUniphore leads with nearly $985 million in total funding and a $2.5 billion valuation.2026-04-10
- M&ARezolve announced on April 8 that it would take its offer directly to Commerce.com shareholders.2026-04-09
- M&ACatalyst Bancorp, Inc. has agreed to acquire Lakeside Bancshares, Inc. in an all-cash transaction valued at $41.1 million.2026-04-09
- FundingVoice AI startup Gnani.ai has raised $10 million in a funding round led by impact investor Aavishkaar Capital, as the company looks to expand its business internationally and improve its R&D capabilities.2026-03-31
Mergers and acquisitions
Deals from the last 24 months where a Customer Support Software company in the United States was the buyer or the one bought, newest first. “Undisclosed” means the price was never published — not that the deal was worth nothing.
| Acquirer | Target | Deal value | Status | Date |
|---|---|---|---|---|
| undisclosed | Announced | 2026-05-23 | ||
| undisclosed | Announced | 2026-05-01 | ||
| undisclosed | Completed | 2026-04-29 | ||
| SoundHound AI | $43M | Announced | 2026-04-27 | |
| undisclosed | Announced | 2026-04-19 | ||
| undisclosed | Completed | 2026-04-16 |
Who is listing, hiring leaders, launching and winning work
Provides details on specific events such as IPO filings, leadership changes, product launches, and contract wins.
JourneyJoe Watkins · Appointment → Head of AI and DataApr 2026
User TestingRyan Roland · Appointment → Chief Financial OfficerApr 2026
FullstoryLindsay Bayuk · Appointment → Chief Marketing OfficerApr 2026
Dev RevAdnan Bhutta · Appointment → go-to-market leadApr 2026
unitQunitQ Unified Platform (AI Quality Intelligence)Apr 2026
GupshupGupshup Superagent (AI Agent)Apr 2026
UJETGoogle CX Agent Studio (Low‑code/no‑code agent builder)Apr 2026
Catalystwon Saga MetalsApr 2026
3Clogicwon apex systemsMar 2026
Pendo~90 roles reported · AI investment restructuringApr 2026
- microsoft v openai, amazon web servicesbreach of contract over API routing between Microsoft and OpenAIMar 2026
- catalyst v N, Abankruptcy filing · FiledFeb 2026
Half of these companies grew revenue faster than +11.0%, half slower.
Who is building Customer Support Software in the United States
Profiles 1,437 founders and CEOs across 963 firms, with Stanford (47 alumni) and Harvard (28) most common schools, and Google (37) the top prior employer.
Ex-Salesforce, Facebook, Quip, Google · Stanford University BS 2002, MS 2003
Ex-Gordian Labs, Finaplex, MTS Technology, Active.com, StubHub. University of Michigan BGS 1998
CEO Intrado, J Shell Avisors, ex-TransFirst, First Data. Arizona State University BS 1988
Ex-TeNet · Jaypee University of Information Technology BE 2007
Ex-Founder Objectiva Software Solutions · EMC, Document Sciences, ONEWORLD Software Solutions…
Ex-Goodmail Systems, Epsilon Interactive Services Group, Bigfoot Interactive · Pondicherry Engineering College BE 1994…
Ex-Upwork, Merrill Lynch, Citibank Securities Corp · Indian Institute of Technology, Bombay BTEch 1991, Massachusetts Institute of Technology 1994
Ex-ExtraHop, Aspect Software, Guidance Software, Oracle. RIT BS
Instituto Superior Tecnico 2010
- flagged as repeat founders31
- no repeat-founder flag1,252
- women111
- men1,172
Look up the people behind Customer Support Software companies in the United States
Search founders, executives and operators by company, role and location.
Who funds Customer Support Software in the United States
Summarizes 1,158 funding rounds since 2016 from 1,624 investors, with a typical round size of $5.3 million.
| Investor · most active investors since 2016 | Rounds | Led | Latest |
|---|---|---|---|
| Y Combinator | 95 | 34 | Jan 2026 |
| Andreessen Horowitz | 29 | 10 | Jan 2026 |
| Accel | 26 | 12 | Jan 2026 |
| Salesforce Ventures | 23 | 5 | Jul 2025 |
| Tiger Global Management | 22 | 14 | May 2026 |
| Techstars | 22 | 13 | Jan 2024 |
| Battery Ventures | 21 | 5 | Jul 2025 |
| Sequoia Capital | 18 | 9 | May 2026 |
| Google Ventures | 17 | 4 | May 2026 |
| Insight Partners | 16 | 13 | Feb 2025 |
The typical round is $5.3M — half were bigger, half smaller.
The biggest Customer Support Software funding rounds in the United States
Highlights the largest disclosed round—Genesys’s $1.5 billion Series E—and lists ten other large recent rounds.
| Company | Round | Size | When | Backers |
|---|---|---|---|---|
| Series Emega-round | $1.5B | Jul 2025 | Salesforce Ventures, ServiceNow | |
| Series Emega-round | $950M | May 2026 | Tiger Global Management, Google Ventures, Benchmark +2 more | |
| Series Dmega-round | $580M | Dec 2021 | Zoom, BlackRock, ServiceNow +2 more | |
| Series Emega-round | $400M | Jan 2022 | New Enterprise Associates, March Capital, GoldenArc Capital +4 more | |
| Series Gmega-round | $350M | Sep 2020 | Hellman & Friedman, Sixth Street | |
| Series Bmega-round | $350M | Sep 2025 | Greenoaks | |
| Series Fmega-round | $260M | Oct 2025 | Nvidia, Snowflake, Databricks +6 more | |
| Series Fmega-round | $250M | Dec 2005 | 3i Group, Bain Capital, IVP +3 more | |
| Series Emega-round | $250M | Aug 2025 | Andreessen Horowitz, Bessemer Venture Partners, Sapphire Ventures +1 more | |
| Series Dmega-round | $250M | Jan 2026 | Coatue, Index Ventures, Chemistry VC +11 more |
215 venture rounds with a disclosed amount in the window.
Seed$8.5MMay 2026
Conventional Debt$250MMar 2026
Series C$94MMar 2026
Conventional Debt$24.1MMar 2026
Series A$14.7MMar 2026
Series B$10MMar 2026
Customer Support Software jobs in the United States: who is hiring and what they ask for
Reports 6,321 job postings from 274 employers in the last year, noting top skills like Python and AWS and a median advertised salary of $115 k per year.
Demand
The Skills Employers Ask For
What Customer Support Software employers in the United States put in their job ads. The bar is how many postings ask for it; the arrow shows whether demand grew or shrank against the year before.
- python282▲
- aws233▲
- sql207▲
- react199▲
- typescript189▲
- salesforce171▲
- excel147▲
- javascript141▲
- saas132▲
- ai130▲
- Manager$130k/yr (n=118)
- Senior$158k/yr (n=87)
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176 Customer Support Software-relevant internships in India were advertised over the same 12 months.
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